The upcoming integration with bots along with rich messaging capabilities provide for a rick communication experience which our customers love.

LiveEngage probably the best app for web chatting.

Just see if it is intuitive enough to do without tutorial (normally I am savvy enough to do this) but no.

Integrates and plays well. Easy for operators to use.

Overall, the return on investment here is HUGE.

Overall I am satisfied with it,  It is easy to use and access and has not glitched on me not even once.

Liveperson have been incredible in the webchat engineering industry. I am very happy with everythibg they have come out with.

For as long as I have used it the only negative thing to it that I have been able to observe is that it does not collect customer's name in  a way that it can label the chat with it.

It is a great way to enable communication between customers and remote assistance. Available to be used in multiple platforms.

Easy, straightforward chat interface. New updates are AWESOME and give a much more modern and current feel - definitely more user friendly aesthetic now.

Overall live engage is the worst live chat platform I have worked with. The chat feature often just kicks customers out of their chat which is a terrible experience.

The ability to pull reports is great. You can set custom dates and filter by specific departments if this software is being used by multiple departments.

The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website.

Great tool for our reps who live chat to our customers.

The software itself works well, but there are other more cost effective options out there.

Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation.

Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).

What we are still missing is the simple linking option with Google Ads and other PPC ad providers.

Pretty much unlimited flexibility for what you want tracked. The interface is also easy to navigate.

Self hosted is always good. A good option if you dont want to use google analytics (especially in EU-Countries good for data-security).

After using Matomo for over 3 years, there simply is nothing to dislike about it. Any dislike that arises would be purely because of bad hosting or bad configuration.

Not all information is transmitted by search engines, which is definetly there fault.

Recurring error while trying to update or customize the tool.

The platform has been around a long time (formerly Piwik) and has proven to be very reliable. Using the API to create custom reports is also easy and super useful.

Using Matomo, then piwik, we were able to greatly improve the responsiveness of the website and react to the user experience. It also helps in defining KPIs for our Marketing.

A good replacement to Google Analytics that respect privacy.

Easy to use and easy to learn. Its got everything you need out of the box.

Despite this, Matomo's advanced features and ability to be customized to specific needs make it a powerful tool for those who are willing to invest the time to learn it.

I have been using Matomo for over 4+ years now. Matomo is a great service! highly recommended.

Overall I like to work with matomo. We own the data and the handling is easy enough.

If a page had very little access, it is difficult to find its data in the reports, as it only displays the most accessed.

Sometimes hard to find some options, the report could have more options.

It's more clear and better UX. It's open source and you can host it on your own server.

Integration with Google, Facebook & Bing Ads not ready yet (but will be released quite soon).

Many hosting companies offer a 1-click-installation for Matomo. Easy & straightforward setup.

Other than that, Matomo is a very good iff not better alternative to google's analytics and the rep.

Especially if multiple user try to evaluate different campaigns you can notice the strain on the hardware.

Matomo behaved as a quality alternative for content search on our intranet and has met our expectations with an excellent cost-benefit ratio and ease of use.

I have been using Matomo for about 8 or 9 years it has always been stable and secure, i always update it regularly without any issues. And it has always been reliable.

Matomo gives you great inside into your unique visitors and their characteristics. It is great to see, how long visitors remain on the side and what actions they take.

Overall Matomo works great and can be a good supplement or replacement for Google Analytics.

Good experience, you are provided with the code easily and open source, you have all the necessary tools to take advantage of your analytics.

A user and administrator/engineer, and Matomo is by far the best one, in terms of features, ease of use, integration, and tracking, absolutely amazing work by Matomo team, bravo.

Easy to use, user friendly gui, secure and strong.

Thanks to Matomo, we know how to improve the traffic on our websites. It helps us refine your communication with potential customers.

I really appreciated the ease of installation, both as a solution and also the deployment on my sites. If you have already used competing solutions, the operation is intuitive.

US Dollar

LivePerson's Conversational Cloud offers live chat and messaging on a variety of digital channels including messaging directly on your business’s website or mobile app, SMS, Email, WhatsApp, Facebook Messenger, Apple Business Chat, Line, WeChat and Google RCS. LivePerson’s Conversational Cloud platform makes it easy for agents to respond to incoming chats and messages from a single place and for AI-powered chatbots to simultaneously run on all messaging channels.


The Conversational Cloud platform handles hosting, monitoring, routing, and management processes to deploy and optimize chatbots. Conversation Builder, the company's self-service chatbot building platform, makes it easy to build automated conversations using a point-and-click interface. Maven, the company’s AI-engine, works behind-the-scenes using advanced natural language understanding to detect intents and route conversations to the appropriate bots or human agents that are best equipped to handle the conversation.


Conversational Cloud has robust reporting capabilities that enable businesses to optimize performance and gauge return on investment in real-time. Every aspect of each conversation is tracked within the platform, including the duration, sentiment and CSAT, consumer intents, and even customizable outcomes such as conversions. The platform offers robust out-of-the-box analytics along with the ability to build custom reports that align to specific KPIs. Conversational Cloud’s reporting capabilities also help optimize agent and bot performance over time while providing invaluable business insights pertaining to customer trends, brand perception, product use cases and more.



LongDescription

Support Ticket Management

Real Time Analytics

Surveys & Feedback

Text Analysis

Customizable Reports

Code-free Development

For Developers

Transfers/Routing

Customer Segmentation

Real-Time Monitoring

Sentiment Analysis

Knowledge Management

Communication Management

Offline Form

Collaboration Tools

Natural Language Processing

Churn Management

File Transfer

Self Service Portal

Customer Experience Management

Screen Sharing

Mobile Access

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

Transcripts/Chat History

Intent Recognition

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Social Media Integration

AI/Machine Learning

Email Management

Video Support

Event Triggered Actions

Visual Analytics

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Website Visitor Tracking

Geotargeting

Automated Scheduling

Community Management

Chat/Messaging

Real-time Consumer-facing Chat

Interaction Tracking

Dashboard

Multi-Language

Alerts/Escalation

Real Time Reporting

Customizable Branding

Chatbot

Reporting/Analytics

Monitoring

Feedback Management

Pre-Configured Bot

Negative Feedback Management

Auto-Responders

Customer History

Third-Party Integrations

Canned Responses

Live Chat

Search/Filter

To determine pricing, LivePerson will work with you to identify what interactions are best suited for automation and which messaging channels should be enabled. Start by scheduling a meeting with an AI expert using their bot on www.liveperson.com.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Conversational Cloud

Live Online

Webinars

Documentation

Videos

Take back control with Matomo. You own 100% of your website data so you ensure complete customer privacy.

Data compliance covered. Matomo covers all of your GDPR, HIPAA, CCPA and PECR data compliance requirements.


Matomo comes with a built-in tag manager, which allows managers to embed third-party tracking codes to websites and monitor performance across various marketing campaigns and external channels. It offers a host of features such as custom data retention, SAML and LDAP authentication, activity log, GDPR management, media analytics, customizable reports and more. Additionally, it offers white-label capabilities, which let users personalize the interface using custom logos, themes, fonts and colors.


Matomo supports integration with various third-party applications including WordPress, Drupal, Magento, PrestaShop, Odoo, SharePoint and more. Pricing includes monthly subscriptions and support is extended via user guides, FAQs and other online measures.



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