All Localyser Reviews
1-24 of 24 Reviews
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Martin
Verified reviewer
Management Consulting
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
An excellent tool
Time savings, better reports, insightful data.
PROSThis is a really good tool if you need to handle online reviews for multiple outlets or want to collect customer feedback easily. I very much enjoy using Localyser and it saves me a lot of time every day. Our clients like the reports they receive and the ability to capture data when guests leave reviews in the outlets.
CONSThere are no cons, really. It would be nice if the customer data collected via the feedback process could be sorted by review scores, e.g. only show customers who left 4 or 5 star reviews, but apparently that's in the works.
Vendor Response
Thank you Martin for your review, really appreciate it and value your feedback.
Replied July 2018
Waqas
Hospitality, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Best in the Market
Very satisfying and always found their management to be cooperative and fast in fixing the issues
PROSWe started using this software approximately 4 years ago and implemented it throughout our operations in the UAE and Egypt. It helps us view, check and report the customer reviews in convenient and timely fashion. As Head of the QA department, I use this tool to ensure all marketing and operations teams catch and followup on the poorly rated reviews on spot and ensure all such customers are won back as our regular customers. This tool helps us to save our brands image online and to ensure we don't lose precious customers
CONSApp can be better for mobile functionality
Vendor Response
Thank you Waqas for your positive feedback, we are happy to have you as a happy client.
Replied February 2022
malak
Restaurants, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2022
Localyser Review
so clear to use and easy just ,,,,,,,,,,,,,,,,,,,,
CONSsoooooooooo slow and comments did not appear unless after some hour or a day
Vendor Response
Thank you Malak for your review, we really appreciate your feedback and having you as a valued customer.
Replied August 2022
Bishr
Restaurants, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
I've been using Localyser for 3 years now and I am very satisfied with it. It made my life easier!
Time efficiency. I used to spend long time weekly to curate the reports form different platforms. With Localyser with a click of a button I get all reviews for my 33 stores!
PROS- Great tool to monitor & track online reputation for restaurants - Customer service: The company is very responsive, helpful and very proactive - Reports: Easy to pull and conclusive - Filters: They introduced a new keyword filter that is really great and easy to use
CONSUI: I think the user interface could be better but I believe the Localyser team is already working on that
Vendor Response
Thank you Bishr for your review, we really appreciate it. It's great to see such positive feedback from our valued customers.
Replied July 2018
Mirjana
Hospitality, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Localyser review
Amazing for past 4-5 years, their customer service is great as well!
PROSease of use, having all reviews in one place and replying on them with just 2 clicks
CONSnothing, all is good so far and they always improve based on our requests
Vendor Response
Thank you so much Mirjana for your positive review, we very much appreciate our long term partnership. All the best.
Replied April 2023
Colin
Food & Beverages, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
New and Happy User
We've had a very seamless on-boarding with Localyser. They've been patient with our set-up, and attentive and quick to rectify questions or small issues.
PROSWe have used other review aggregators in the past, but we like past is the ability to group our third party food deliver platform app reviews along with traditional review platforms.
CONSI don't think it's an issue that's unique to Localyser, but the time consuming process of writing your review response library. Although, I think their AI capabilities (which we're not paying for) might mitigate this.
Reasons for switching to Localyser
The ability to aggregate more review platforms.
Vendor Response
Thank you Colin for the great feedback, we are happy that you are finding our online reputation management solution easy to use and fulfill your needs. All the best, Localyser team.
Replied October 2023
Purnima
Restaurants, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Awesome
Its fun and easily accessible.
PROSIt eases the work of looking for reviews. Instead makes job easy in one click. Thank you for making hassles and complaints easy opportunity. Its easy to browse and look for complaints or issues in once stance.
CONSNothin much to add. just if online reviews can be seen offline too
Vendor Response
Hi Purnima and thank you for the great feedback. We are glad you find our user interface easy to use. All the best.
Replied February 2021
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Great platform
This is the best platform to interact with customer thorough feedbacks. There is no need of sign in of many platforms as this collects all the feedback from all platforms.
PROSall the feedback you can see in one platform. NO need to sign in with various platform
CONSso far there is nothing, there are some platforms are not allowing to reply via this.
Vendor Response
Thank you so much for the positive feedback, we really appreciate it.
Replied February 2022
Asif
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Amazing system with great insights
M very happy using the software
PROSDaily notifications with details to all kinds of reviews
CONSNothing I love everything in the software
Reason for choosing Localyser
I am a team member so dont have idea but M happy
Vendor Response
Thank you Asif for the great review, we are happy to hear from you.
Replied February 2022
Anonymous
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
We are a client/partner of Localyser
The unique advantage of Localyser is their their local presence and local support, which is not seen in many of the other competitors. They understand the market, they have direct relationships to make their service relevant to the Middle East.
CONSWould love to see Localyser being launched in other regions with the same level of great local support here.
Vendor Response
Thank you for the great review, very much appreciate it.
Replied July 2018
Peggy
Verified reviewer
Management Consulting
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
a one-stop shop to handle all social media
all the clients I have recommended have found it useful and this is also a good benchmark platform to monitor the customer prospect of the product to the brand status
PROSit is a simple yet effective system to use to manage one's outlet social media/customer expectation
CONSwould be good if they can include Instagram to have a well rounded coverage , as reviews on Instagram is in such important status
Vendor Response
Thanks Peggy, we really appreciate your feedback.
Replied August 2018
Conor
Hospitality, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Quick and easy review management
very easy to assign review access to different personnel when managing more than one outlet.
CONSuser interface feels dated. Could do with an update.
Vendor Response
Thank you Conor for the great review and partnership. We appreciate your feedback and we are always working on improving the platform with new features and better usability. Localyser Team.
Replied May 2023
Anonymous
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
One stop solution for our reputation management needs.
Localyser is a very cost effective solution to managing reviews from a single console. The tablet based review collection module also helps in collecting reviews as efficiently as possible.
PROSConsolidates all our reviews (positive & negative) in one location and does away with the need to log into multiple systems.
CONSThe system is quite efficient so i personally feel that it has all the features we need in a reputation management solution.
Vendor Response
Thanks a lot for your feedback, really appreciate it.
Replied August 2018
Huthaifa
Food & Beverages, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Feedback
Great and easy
PROSEasy to use and helpful to keep you connected with customer
CONSall in all, the software is easy and daily updates
Vendor Response
Thank you Huthaifa for your feedback, it's been great working with you and your team. All the best.
Replied February 2021
Ina
Public Relations and Communications, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Very useful software to see all reviews in one place!
Having all reviews in one place has saved my loads of time and effort.
PROSGreat dashboard, all online reviews in one place, huge timesaver, my boss loves it because of the weekly reports, very easy to use even for users that are not super tech savy.
CONSNothing stands out as a con, has saved my loads of time compiling reviews for my boss from a variety of sources.
Vendor Response
Thanks so much Ina, really appreciate your review.
Replied August 2018
Mamoun
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
After using Localyser, we realized how to look at our reputation as a company
Managing our online reputation
PROSEasy to use One place for all online reviews Value for Money Dashboards are amazing Spotting negative reviews allowed us to work instantly to solve them Improve our reputation online
CONSWhat they offer now is great, but adding more engines to allow to manage our online reputation across more platforms
Vendor Response
Thanks Mamoun, much appreciate your feedback and positive review.
Replied August 2018
Tarek
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Best Review Management Platform
Localyser helped us monitor & manage our customers' reviews efficiently, definitely recommended.
CONSNothing that I can recall, for us, it's working effectively.
Vendor Response
Thank you Tarek for the positive review, we are happy to hear that you are happy with our solution.
Replied February 2022
Chandrayee
Food & Beverages, 501-1,000 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Excellent Client Servicing!
Excellent!
PROSIt has been a complete and absolute pleasure working with Localyser and the team. The servicing has been one of the best, faultless and we've always been readily provided with any support we’ve needed and often within the hour if not less.
CONSFrom a marketing stand point, there is nothing specific I disliked
Trevor
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Finally, a review management platform built for the MENA region.
Zomato is such an important platform to monitor here in the UAE and Google is now coming on like gangbusters so having localyser platform centralize my review management and response is excellent. In addition, business listing management services too. The platform is pretty easy to navigate and figure out. Good value too.
CONSNothing really jumps out, we are happy.
Vendor Response
Thank you so much for your review, we really appreciate it.
Replied July 2018
Eunice
Food & Beverages, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2023
One Stop for all my business reviews and ratings
The feature that allows you to see all the DMs that are sent to you on all the social platforms
CONSNot being able to directly reply to some reviews from aggregators
Habib
Food & Beverages, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Track all the reviews on 1 dashboard
Dashboard Tracker Ease of Use Real Time Lead Generation
CONSIt's a great tool. I cannot think of any feature that I did not like
Vendor Response
Thank you Habib, we really appreciate the positive feedback.
Replied May 2019
María José
Verified reviewer
Real Estate, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2018
Useful Tool
it has been great. The team is very responsive and takes immediate action to requests from our business.
PROSEase of use and insights that the tool can give you. It is great to see all customer's feedback compiled in one system
CONSSome features still need to be enhanced when it comes to reporting, however, the team is very open for feedback and enhancement in their system. Everything we have asked has been provided to us has been implemented
Vendor Response
Thanks you so much Maria for your feedback, we really appreciate it.
Replied October 2018
May
Marketing and Advertising, 1,001-5,000 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Client Review
I was only introduced to this a few months ago. I attended the training session and found it very useful. When we have any issues we have a good customer support team to assist.
PROSEase of use and amazing customer service.
CONSThere was nothing in particular that I didn't like.
Vendor Response
Thank you May for the positive feedback, we really appreciate it.
Replied October 2018
Aaron
Public Relations and Communications, 11-50 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
Solid review management software
Easy to use and implement and allows all your reviews to be monitored and responded to in one place
CONSNeed to constantly monitored and doesn't integrate to all review platforms
Vendor Response
Hi Aaron, thank you for your feedback. We have come a long way since you tested Localyser and now have over 75 review sites that we track. Wishing you all the best.
Replied February 2022