All Marigold Engage by Sailthru Reviews
1-9 of 9 Reviews
Sort by
LINDA
Verified reviewer
Automotive, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2021
Our company uses Sailthru to create information on the effectiveness of ads in our e-newsletters
Sailthru gives the most information of any solution I have tried before. It enables us to tailor analyses to the individual customer and the data the customer wants. Sailthru enables us to produce statistics from numerous accounts, so it can be used for all parts of our organization.
PROSWe were capable to fulfil the majority of our objectives as a full mailing platform even without requirement for extra IT or product design personnel. It enables us to provide precise and thorough information to our clients, allowing them to make smart judgments about which publications and days of every week work greatest for business. Sailthru is incredibly useful to our team because we conduct a lot of reviewing.
CONSSailthru is ideal for anybody who need thorough and accurate reports to clients or teammates. Nonetheless, it is less suited when seeking for engagements and interactions, because we generally have to utilize OpenX to get such data.
Sasha
Media Production, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed August 2023
ESP for scaled newsletter sends
Analytics is more or less understandable
CONSCustomer support, sophisticated coding is not guided / supervised. There are no automated reports
Reason for choosing Marigold Engage by Sailthru
It is a scaled solution popular among publishers
Tobias
Verified reviewer
51-200 employees
Used free trial
OVERALL RATING:
1
Reviewed December 2014
Unsatisfied with reliability of product & customer service
The feature set seems (and is) very good - split-testing transactional emails; very intuitive email nudge systems; personalized send time; etc. We have experienced almost constant problems with the reliability and bugginess of the product: uploads and downloads get stuck often, reports don't run correctly often, we had (single) incidents where code in subject lines wasn't resolved correctly and even twice that we weren't able to send campaigns for 2-3 days. That's an absolute deal-breaker in my opinion for an email marketing tool, paired with the fact that they are not seeing that as a problem and are not willing to work with you on considerations for their fall outs. It takes their support/sales staff at times week to get back to you.
Mel
Telecommunications, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2019
Not Bad made job easier!
I loved being able to build have everything together and use it simultaneously. I was able to keep track of my customers so much easier.
CONSIt seem to slow down my system. It was boggy
Anonymous
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2017
A very important tool for a newsletter-focused company
This software lets our company run all of its newsletters for our various properties, and is extremely flexible in separating out our lists. It's also been helpful for maximizing our send rates and minimizing deliverability issues with the email services providers. Their customer service knows what they're doing, and they often run webinars to help further optimize and use their many features.
CONSThe double verification to sign in can be a bit annoying. I'm also not sure if the clicks data from the heatmap is 100% accurate some of the time.
Chhaya
Verified reviewer
Food Production, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2021
Excellent platform for email marketing with advance automation and analytics
Sailthru is an excellent platform for email marketing and automation with advance analytics feature. We can build email templates using drag and drop feature. Sailthru supports dynamic email content. The user intefaceis great
CONS*customer support take more time then usual to solve issues *Limited condition available for list segmentation *Email templates builder is poor
Brenda
Verified reviewer
Cosmetics, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2018
Great platform but needs improvement in customer service
Ease of use, constant updates, a lot of training and webinars available
CONSNot enough personalization, reps need better customer service Skills
Anonymous
51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2019
Good platform, but customer service needs to improve
Overall happy with the product itself but as mentioned, customer service is bad.
PROSThe interface is the best feature as it is very simple and doesn't take long getting to grips with it. The analytics available are very good too.
CONSCustomer service is quite poor. If they improved this side of the business they would have a great product on their hands. Unfortunately this side of things lets them down in a big way.
Arush
Verified reviewer
Computer Software, 501-1,000 employees
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed October 2018
Important for tracking progess of newsletters
Simple and easy to use user interface Formatting display looks with charts and graphs included Gets better results in case of analytics and content managing
CONSCustomer support is ok(delay in getting reports for issues Provision of filters(date created,modified,newest etc) is required in finding old records