The simplicity of use, ease of integration and the team support from all levels at Quiq to ensure our success.

Easiest implementation ever. Very intuitive, easy to learn with very little training.

Sometimes it's just really confusing since there are so many graphs showing on my window.

Very intuitive and easy to use. Great feature set for the price of the software.

This is a great company with wonderful customer service and people that really care about their clients.

We have been using quiq for 3 years now and had a great partnership. Customers love to the sms and more frequently used.

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

I like that the software seamlessly moves between text and chat depending on the device being used by the consumer.

Easy to use,  Able to receive Photos and Videos,  Easy photo download process, Instant auto response messages back to our customers, Reporting.

Reporting is weaker than we would have hoped for.

Lack of query abilities for current conversations/searching for current conversations that are open and ongoing in the Manager / Reports View.

It makes the app easy to manage, troubleshoot and improve. Easy integration with oracle service cloud.

We have a small team, and no one will want to sit around their computer all weekend waiting for a message to come in.

Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed.

The ease of use and the ability to have multiple agents available for responses has been so beneficial.

Continuous investment to make it easy to deploy. Great employees and ceo.

We were able to open 2 new channels SMS from our mobile app and Chat from our desktop website, we found that a tremendous number of our clients want to speak to us and transact in this way.

We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call.

It's probably the only thing we lost when moving over from Mightytext.

Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat.

Teradata can get tangled up in multiple queries running simultaneously and result in a much delayed processing. I think the UI is still backdated and desperately needs a next gen look and feel.

The ease of multiple tabs. The ease to import/export data.

I have been using teredata for last 4 years,the performance is really good. My client is using teradata to run our BI applications.

Easy Adoption, with more data and integration approach.

Extremely difficult to utilize for any amount of project management. Initially, our team tried to use it with plotting out all the approvals and review and such, and it was a nightmare.

I understand that their customer service was good. We had a nice relationship with our representative, and we had high hopes of utilizing this program throughout our organization.

Works ok in many use cases, but you need to maintain a close relationship with the vendor or third party to ensure usability, performance and security. Excellent Performance and integration tool.

Feature like parallelism  along with load distribution shared among several users Execution of complex queries.

US Dollar

Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on business websites using artificial intelligence (AI). It provides a live chat module, which allows IT professionals to engage and resolve queries of website visitors by routing requests to respective team members.


Agents can utilize the forms management module to capture customers’ preferences and provide resolutions based on requirements. Quiq enables teams to provide pre and post-sales support to customers on a unified dashboard, improving customer retention for businesses. Businesses can improve brand experience by automatically realigning customers with previously interacted agents and allowing them to restart conversations from where they left off.


Quiq comes with an application programming interface (API), which facilitates integration with several third-party platforms, such as Salesforce, Zendesk, Oracle NetSuite and more. Pricing is available on monthly subscriptions and support is extended via phone, email, live chat and other online measures.



LongDescription

Support Ticket Management

Real Time Analytics

Engagement Tracking

AB Testing

Text-to-Win

Shortcodes

Multi-Channel Marketing

Surveys & Feedback

Multi-Channel Management

Mobile Alerts

Lead Capture

Performance Management

Automated Responses

Code-free Development

Mass Texting

For Developers

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Scheduled Messaging

Human Handover

Sentiment Analysis

Natural Language Search

Agent Interface

Blended Call Center

Lead Distribution

Communication Management

Customer Database

Offline Form

Audience Targeting

Customizable Fields

Collaboration Tools

Automated Routing

Natural Language Processing

2-Way Messaging

Call Center Management

Data Import/Export

Mobile Coupons

One-to-One Messaging

Self Service Portal

Contact Management

Customer Experience Management

Outbound Call Center

Configurable Workflow

Screen Sharing

Mobile Access

Proactive Chat

Multi-Channel Data Collection

Real Time Data

Transcripts/Chat History

Performance Metrics

Inbound Call Center

Mobile Keywords

Product Recommendations

Intent Recognition

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Queue Management

Social Media Integration

Real-Time Notifications

AI/Machine Learning

Workflow Management

Message Personalization

Email Management

Visual Analytics

File Sharing

Activity Dashboard

Alerts/Notifications

SMS Marketing

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Website Visitor Tracking

Automated Scheduling

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Real-time Conversations

Real-time Consumer-facing Chat

Inbox Management

Dashboard

Multi-Language

Alerts/Escalation

Real Time Reporting

Customizable Branding

Behavior Tracking

Chatbot

Reporting/Analytics

Polls/Voting

Monitoring

Lead Qualification

Feedback Management

Appointment Management

Pricing is conversation-based, not seat based, starting at $500 per month.

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

201-500

501-1000

1000+

Quiq

Live Online

Webinars

Documentation

Videos

Australian Dollar

Teradata’s Vantage CX is a cloud-based marketing suite which provides enterprise-level businesses tools that help them to manage their campaign processes, data, resources, performance analytics, customer experiences and sales.


Teradata offers segmentation functionality, real-time interaction management, marketing intelligence and visualization capabilities that allow businesses to customize emails, texts and social outreach to target their specific audience base. The solution also features marketing resource management (MRM) and data management platform (DMP) functionalities and a central dashboard that allows users to control their multi-channel marketing strategy. Users can also leverage the cloud's digital marketing capabilities and manage their marketing campaigns via email. social media and various mobile devices.


Additionally, Teradata's Vantage CX offers content decisioning functionality, data-driven analytics and custom user interfaces. Support is available via phone, email and an online ticket portal.



Quiq vs Vantage CX

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