Easy to create good-looking questionnaires, templates.

With this service, we have received really great feedback as to what our company can improve and it has paid of tremendously.

As a smaller company, GetFeedback has allowed us to create professional, easy to use surveys, that look stylish and capture the eyes of our guests.

Awesome Awesome Product. Awesome Customer Service.

How difficult it is to use and how limited the feature set is.

If anything, it could be a little cheaper, but I'd really struggle to criticise this software.

We've used this tool internally for over a year now and it is amazing to see it continue to improve and grow.

Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce.

GetFeedback business model is quite expensive, hard to afford for many businesses.

This boosted our credibility as an organization to send professional looking forms. It ended up not being worth the cost after the price structure adjustment.

A bit pricey for small businesses and startups but it pays off. The price is the only hurdle that might stop someone from going for GetFeedback.

It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce.

I love the interface for creating surveys - super easy to use and they offer nice templates that make my surveys look very custom.

Integrated into my 'usual' newsletter seemlessly. I own a small business and think it is brilliant that this type of service is available to me, not just businesses with large marketing budgets.

The solution is very easy to use, the surveys look great and get great response rates, and it integrates with Salesforce which makes reporting super easy.

Have been having trouble getting back into the app for editing,  sending the questionnaire to respondents.

They're customer service is outstanding. I cannot recommend this product enough.

Their staff have been very helpful and are great at following up to ensure your success.

Problems with changing creator's account password. Tech support ineffective in solving some basic, continual problems.

GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction monitoring.

The filling out process is easy, aesthetically pleasing and quite enjoyable. I absolutely love that all my responses go straight to my business e-mail so I can print and compile.

The level of conditionality that can be introduced to surveys, as well as the ease of use for survey participants.

Great support staff, very friendly and dedicated to helping you find solutions. End user gets a great experience.

Ease of use to create surveys. Qualtrics can be picked up easily for basic surveys, can be reviewed and published easily.

Difficult to use and administrative burdensome.

We found that depending on each individual's (staff) knowledge and experience, some people found it a little bit intimidating.

I mostly like how quickly we were able to get surveys created and running. We were able to integrate our solution with Salesforce.

There seem to be endless options for customization of content that you create. You can be super specific with what you want your customer to see or not see.

Good for academic and complex questionnaires but if you are looking for something simple, go with google forms.

My experience with Qualtrics has been exciting and rewarding as I conduct research using this platform.

Great company with a great prodcut. I'd definitely recommend.

Basic data visualization is good for keeping track of the descriptives. Customer support comes at a price though works well if your firm is inclined to make Qualtrics use efficient.

I struggle with the reporting features once a survey has completed. I always manage to stumble my way to them, but I wonder if they could be more conveniently labeled.

Configuring the data set and embedded data can get tricky sometimes so that it displays correctly on the dashboards.

It's been such a comfortable experience using Qualtrics for our surveys.

Some of which have contributed to my most important final projects as a psychological student. I genuinely love Qualtrics, and am always happy to see it as part of a course that I am enrolled in.

I also have called their customer support system a couple of times and they have always been super helpful and quick to answer my call.

It is very flexible and very functional with a very user friendly layout to help build better surveys for customers and participants. Building surveys is painless and requires minimum knowledge.

Overall, Qualtrics is an excellent survey tool. It is standard survey tool for market research firms and universities where the aim to collect data using an interactive yet ease to use platform.

The feature set is reasonable for the price point, and analytics go far beyond cheaper or free tools such as Google forms.

Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).

Valuable features which no other platform has. One and all integrated tool for in-depth research.

They sold their platform well. The templates and widgets were impressive.

Customer Support - Excellent. The customer support team is excellent and so responsive.

The built-in reporting features and dashboards are easy to set up and use.

The best feature of Qualitrics is in fact that it checks your survey when you've completed it as a means to revamp or perfect it.

Integration with other platform by creating the embedded variable give you a lot of flexibility. And the best part is the customer support - very responsive with the optimized answers to your queries.

US Dollar

With GetFeedback for Salesforce, users can automatically collect customer feedback at critical touch-points in the customer journey. This solution provides more context into surveys and pushes feedback into Salesforce to measure valuable metrics like NPS, CSAT, or CES. 

LongDescription

Commenting/Notes

Real Time Analytics

Engagement Tracking

Surveys & Feedback

Site Intercept Survey

Text Analysis

360 Degree Feedback

Skip Logic

Customizable Reports

Access Controls/Permissions

Activity Tracking

URL Customization

Customer Segmentation

SMS Messaging

Real Time Monitoring

SSL Security

Sentiment Analysis

Conditional Logic

Knowledge Management

Communication Management

Customer Database

NPS Survey Structure

Customizable Fields

Template Management

Data Import/Export

Randomization

Pulse Surveys

Process/Workflow Automation

Customer Experience Management

Email Marketing

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Performance Metrics

Question Piping

Multi-Channel Communication

Complaint Monitoring

Question Library

Question Branching

Real-Time Notifications

Email Reminders

AI/Machine Learning

Workflow Management

Email Management

Visual Analytics

Response Validation

Activity Dashboard

Response Quotas

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Customizable Questions

Data Visualization

Chat/Messaging

Customizable Templates

Dashboard

Multi-Language

Customer Journey Mapping

Real Time Reporting

Support Audio/Images/Video

Customizable Branding

Reporting/Analytics

Widgets

Monitoring

Trend Analysis

Feedback Management

Customizable Forms

Data Analysis Tools

Drag & Drop

Negative Feedback Management

Third-Party Integrations

Survey Builder

Campaign Management

Mobile Survey

Multi-Channel Distribution

Offline Response Collection

Search/Filter

CES Survey Structure

CSAT Survey Structure

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

GetFeedback

Live Online

Webinars

Documentation

Videos

Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score (NPS) tracking, audience segmentation, communication management and survey design.


The application comes with a digital CX feature that lets marketers launch surveys, collect feedback and share reviews on social media channels. Supervisors can assign teams or individuals role-based permissions and provide access to resources. Further, the solution assists team members with collaboration, scheduling and task assignment. 


Qualtrics CustomerXM integrates with third-party platforms such as SAP, Salesforce and JIRA. The solution comes with a mobile application for iOS and Android. Support is provided via phone, chat and email and pricing is available on request.



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