Kangaroo software


19 reviews(5.0/5)
19 reviews(5.0/5)

Kangaroo is a cloud-based loyalty and marketing management platform designed for retail businesses of all sizes that offers membership management, corporate memberships, gift cards, loyalty management and analytics within a suite.

Kangaroo features loyalty program management, which allows users to create reward programs for customers based on their visits or spending. Customers can earn and redeem reward points by scanning a QR code from the Kangaroo app. Users can also award points to customers who purchase specific items.

Kangaroo's marketing management feature allows users to design targeted campaigns based on customer tags such as location and monthly spending. The solution also allows users to send messages to customers nearby the shops based on their geographical location.

With the help of an analytical dashboard to track key customer metrics, users gain an understanding of customers' shopping behavior and are better equipped in making decisions regarding customer handling practices.

Supported Operating System(s):
Web browser (OS agnostic)

19 Reviews of Kangaroo

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  • Brian from Level2

    Specialty: Other

    Number of employees: 11-50 employees

    April 2018

    No more stamp cards.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I recently made the switch from using a loyalty card and hole punch to Kangaroo and my customers love it. I have seen an increase in sales and its super easy to use.

    Cons

    I would say explaining the switch to customers was the hardest part however they got it pretty quick.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mitsuko from Cook Culture

    Number of employees: 11-50 employees

    January 2018

    Great program; very receptive to customer suggestions; constantly updating; easy for staff to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are able to easily and effectively manage our customer loyalty program. Our customers are happy and our staff are happy!

    Pros

    - Very easy and intuitive for the staff to use at the sales counter.
    - They are integrated with Lightspeed Retail.
    - The development team is very receptive to suggestions and feedback.
    - We have the ability to have "automatic" discounts and offers for our loyalty members, and the staff don't have to think about it or remember them!
    - We can send marketing through Kangaroo, which has the potential to eliminate our current email marketing provider
    - The price is fair

    Cons

    - They don't have full access to Lightspeed's API, so there are limitations on the offers that we can offer to our customers automatically. The program has so many offers available, but they can't integrate into Lightspeed yet.
    - We aren't able to show the customer's current points balance on the sales screen yet (because doing so overwrites the customer's notes)
    - The user interface in the admin portal is slow(ish) to respond
    - When updating points balances, there isn't a way to note the reason

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: Kangaroo Rewards, Kangaroo

    January 2018

    Mitsuko, Thank you so much for your valuable feedback. I'm glad to announce that based on your requests, these features were added to our core platform: - Access to the full customer loyalty profile from the Sales Screen (including adjustment of points, history of rewards and redemptions, change of consent, etc...) - We also added additional Promo types you asked for including buy over a certain amount and get a free product or a discount. We are different because we action on our customers feedback and yours has been amazing! Thank you!

  • Steven from Mon Chi Cha Bistro

    Number of employees: 11-50 employees

    January 2017

    Kangaroo rewards

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use software. Our customer like the punch system, they know what and when they can get their reward.

    Review Source: Capterra
  • Anastasia from Weebounce Art Supplies Store & Gallery

    January 2017

    Very helpful team... Personally I am tech challenged so the help is great. Integration with POS gre

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Able to get assistance right away and they are willing to walk you through the steps. It is now integrated with my POS and I'm loving it even more.

    Review Source: Capterra
  • Nicolas from Gare Gamelle

    Number of employees: 2-10 employees

    December 2016

    Excellent Experience, I recommand

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customers love the system and it's very easy to use for everybody. We recommend Kangaroo Rewards to all the stores.

    Review Source: Capterra
  • Diandra from Le Café Crème

    December 2016

    Great concept that clients love

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We installed Kangaroo at our Café situated on Fleury street. All clients that use it are addicted to it and love the rewards that come with it. It is a client way to show appreciation to all our loyal costumers! Easy to use, great staff to help us out anytime we need to make promotions as well! Love the team at Kangaroo, highly recommend it.

    Review Source: Capterra
  • Travis from Haircuts by Travis

    December 2016

    Great Customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love the application it does everything I want and more for the right price. I highly recommended them.

    Review Source: Capterra
  • Vansi from Allons Vert

    December 2016

    Great system!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This system is very user-friendly, most people join after receiving a very short explanation and are super happy. The team always work hard at improving and the system according to our needs and give USA great problem-solving service.

    Review Source: Capterra
  • Michael from Mascot plus

    December 2016

    Mascot plus inc

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's was all a great service and tool to boost our sales. The features were nice and were very user-friendly.

    Review Source: Capterra
  • Ellie from A Votre Sante

    December 2016

    Great app for small businesses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This app is easy to use and helped us stay competitive with an easy to use reward system for our customers.

    Review Source: Capterra
  • Francisco from Nature Sante Health Food Store

    Number of employees: 11-50 employees

    December 2016

    A must in your business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've been in business for more than 18 years and I've always wanted to have a loyalty program that worked for us. For a local business, it is really expensive to have your own software. Kangaroo gave us the chance to customize everything we wanted and more. Kangaroo is always updating and hearing us out on how to improve their software. Cannot say anything bad about the software. I'm proud to say that I believe in this concept of rewarding clients for their loyalty; Kangaroo is the professional way to do so.

    Pros

    Customizable, professional brand, a lot of features

    Cons

    Price

    Review Source: Capterra
  • Catherine from Hotel St-Denis

    December 2016

    Perfect fit for us!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Quick and friendly service. Easy for us, also our customer's. Great add to our business. Finally found a program that fits us.

    Review Source: Capterra
  • Peter from MARCHE ROYAL

    Number of employees: 11-50 employees

    December 2016

    Great Business Tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's a great tool to reward our clients. They are after all the most important part of any business.

    Pros

    That it's easy to use .

    Review Source: Capterra
  • Anastasia from Weebounce Art Supplies Store & Gallery

    December 2016

    Reward points

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer service is excellent. Questions answered right away. Friendly and convenient.

    Review Source: Capterra
  • Raj from Perfume Outlet

    December 2016

    The Right Tool for small businesses

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Product with unlimited options, very customizable. Support team is very dedicated and works until solution is customised to your satisfaction. Price is reasonable. The best bang for your bucks

    Pros

    Ease of operation
    Options available in the setup.
    Giftcard and alacarte option.
    Pricing

    Cons

    None

    Review Source: Capterra
  • Pascale from Un Amour des Thes

    October 2016

    All in one promo and rewards program!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Kangooroo is an incredibly user friendly and versatile tool. I use it mainly for customer rewards and statistics using the client dashboard. Clients love it and I have noticed an increase in traffic since the program has been implemented.

    Review Source: Capterra
  • Emma from Emmagination

    October 2016

    Awesome Loyalty Program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As a small business owner, I love the ease of use. It really does build loyalty and also helps break the ice when meeting a customer for the first time.

    Review Source: Capterra
  • Christina from Brandy's Canine Cafe

    Number of employees: 1 employee

    October 2016

    5 star service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    there are cheaper companies out there that have the same kind of service, but i think Kangaroo takes it a step fursther and helps the businesses grow by using social media to their advantage! i am very satisfied with their product!

    Pros

    easy interface

    Cons

    sizing of graphics and images are limited

    Review Source: Capterra
  • Curt from Muscle Depot

    Number of employees: 2-10 employees

    September 2016

    Kangaroo helped us in so many ways!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We don¿t use Adwords and Facebook ads anymore¿ We decided to use Kangaroo for marketing, loyalty and customer retention since this is the only thing that really worked for us. Kangaroo proved itself time and time again. We are actually Kangaroo fanatics :)

    Pros

    ease of use for both Merchants and Customers.

    Cons

    Nothing to mention other than whatever we want to have, we just ask for it and they add it for everyone else to benefit from. they're amazing!

    Review Source: Capterra
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