Helped to reward my repeat customers :)

Overall, Kangaroo has proved a success for myself and my business, and my customers are very satisfied that I am now able to give them a loyalty rewards program.

Pros

I run a small scale business but we have fantastic profits and a lot of repeat customers, and Kangaroo was able to help me develop my own rewards program for my loyal & dedicated customers/clients. Kangaroo was very easy to learn and to navigate, which reduced the time it took to be able to achieve the rewards system that I wanted to great. When you're running a business with a close-knit team but have high production demands, time is very important, and I praise Kangaroo for helping me develop my rewards system without forcing me into spending too much time trying to learn how to navigate the software.

Cons

I don't have any cons; I still use Kangaroo on my site!

Best option for Lightspeed

Pros

The biggest advantage is that it is fully integrated with Lightspeed POS and E-comm. So, it helps us to create a seamless customer experience. The basic features, such as tracking customer purchase history in analytics and being able to send offers to all of the customers, works at least as well as other loyalty programs.

Cons

A lot of the additional features promised, such as being able to do targeted campaigns based on purchase history and promotions based on category, don't work as promised. The software doesn't capture the information necessary to do targeted campaigns. And, when you try to do a promotion based on a category, you can't select the category from Lightspeed. You have to tag all of the products, which is a lot of extra work.

good product

fairly good prdouct

Pros

nice simple product to use ... nice to be able to provide customers with rewards ...

Cons

missing some features that another product had ... need to be able to let people know when they have a discount ...

A Rewards System that Grows with Your Business

Customer retention is very vital to several businesses. Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc. I see the majority of my sales from 80% as returning customers. So it's important to me to keep reminding them that I should be a destination for their shopping. The rewards does a great deal to keep bringing people back to me while I utilize social media to attract new customers.

Pros

I love how Kangaroo Rewards integrates with my Lightspeed POS system. It is very straightforward and easy to use. I can customize how my customers receive points/rewards/bonuses and more! It feature automatic campaigns that reach out to my at-risk customers that reminds them that I still should be part of their shopping experience/reminders. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing. We are part of the top 5 users of Kangaroo Rewards in the franchise that I am in and it's been a great experience so far!

Cons

My major complaint to the company was the layout on the administrator's website. I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up. At a conference I attended, Kangaroo Rewards assured to me that there is an update coming and will be available soon that addresses all my concerns! So it's exciting to see that they are listening to user feedback.

The Loyalty Program we were looking for

We did everything manually which meant a lot of customers slipped through the cracks. Kangaroo allows us to properly reward our customers and makes that process very streamlined. Another very important aspect fo Kangaroo was that they were willing to work with us although we are a small operation in Belize.

Pros

Firstly it linked with our POS which was a big plus for us and although this has nothing to do with the actual program, the customer attention for onboarding and setup was great. There are so many options for how guests can be rewarded that you almost get lost, but this allows you to specialize days, weeks, a certain time and so forth allowing for a very customizable service.

Cons

My biggest concern is the sign-in page for the customer. It is a little too basic for my liking and doesn't properly resize for the screen used. I wish it looked more like a web app that a webpage.

Kangaroo review

We love having an easy loyalty program that is really good. I like how we've been able to customize it for our slowest day (Wednesdays) to give more points. I am able to reach someone quickly in customer service when I need to.

Pros

No app is required! This is huge to customers and has encouraged many people to join it. I like that it is based on phone number as well because I think that is easier for people to remember than an email. I love the features with the text/email blast options.

Cons

We have been integrating this into our new point of sale system from our old point of sale. We've run into some issues with points/settings not correctly transferring over. I also wish there was a more efficient way to show points on the receipt- right now points are only shown if you replace the notes section in the point of sale. This is more of an integration issue that I hope can be worked out.

Three years growing our business with Kangaroo

Excellent tool for our company. Much better than the plastic cards which cost more and customers lose. Or the paper punch cards we used before the plastic.

Pros

Easy to use, easy to train employees to navigate and log customer points.

Cons

It's a two step process with input into our POS. It would be nice if it could be integrated.

Style Rewards at Interior Design House

Pros

Easy to setup UX is straightforward affordable

Cons

Design of the UX How it needs to be administered using the tablet and not on the PC Backend isn't as straightforward as I would like - newsletters aren't user friendly

Decent Rewards Program

Pros

Kangaroo Rewards helps you better retain your customer base, it tracks rewards and helps you engage with customers that haven't shopped in a while.

Cons

It was a little hard for some of our staff to get the hang of -- we eventually decided to go with another rewards program due to ease of learning and use.

So many features

Kangaroo Rewards replaced several pieces of software for us. We were able to do away with email newsletter software and text message software, and we were able to update our paper rewards system. We saved a little money and a lot of monthly effort putting all of these things into one place. The biggest way we saved was removing the labor cost of maintaining our manual rewards card system. Customers are loving redeeming things with their points. We can choose all manner of things for them to redeem, and they love the choices.

Pros

Ease of use Number of features Integrates with Lightspeed Customer support is great

Cons

Tablet version is buggy Wish it would allow you to edit offers when using them in marketing emails.

Great program; very receptive to customer suggestions; constantly updating; easy for staff to use!

We are able to easily and effectively manage our customer loyalty program. Our customers are happy and our staff are happy!

Pros

- Very easy and intuitive for the staff to use at the sales counter. - They are integrated with Lightspeed Retail. - The development team is very receptive to suggestions and feedback. - We have the ability to have "automatic" discounts and offers for our loyalty members, and the staff don't have to think about it or remember them! - We can send marketing through Kangaroo, which has the potential to eliminate our current email marketing provider - The price is fair

Cons

- They don't have full access to Lightspeed's API, so there are limitations on the offers that we can offer to our customers automatically. The program has so many offers available, but they can't integrate into Lightspeed yet. - We aren't able to show the customer's current points balance on the sales screen yet (because doing so overwrites the customer's notes) - The user interface in the admin portal is slow(ish) to respond - When updating points balances, there isn't a way to note the reason

Comunicating with my customers

We will be communicating better with our customers once we start using all of the features available in the app & the people at Kangaroo have been easy to work with

Pros

It integrates with Lightspeed and I needed a rewards program & a way to communicate with my customers

Cons

I feel it is rather expensive, partly because I don't have time to set up and use all of the features I'm paying for. I think the Lightspeed app is expensive also but I need something to run my business effectively and these apps work well together

Wonderful Choice for a Loyalty Program

Pros

I love the unique features that Kangaroo offers to retarget existing customers and how they are all built into one platform! It's so much more than just a points based system. Having the ability to tag customers and segment them for marketing is worth every penny!

Cons

There are a few features I wish were more customizable to our brand and I wish customers could be set to a certain tier level on a case by case basis, without having to do that for all of your customers. We have several thousand customers enrolled in our loyalty program so it's unfeasible.

Kangaroo Rewards

Overall it is a good app and customers like it because it gives them an opportunity to collect points with every shopping.

Pros

Kangaroo rewards is fairly easy to use. Layout is clear and ads are not overpowering.

Cons

With frequent updates on one of our tablets we need to go directly into play store and click update manually, it doesn't do it itself. Sometimes system freezes.

Kangaroo helped us in so many ways!

We don't use Adwords and Facebook ads anymore' We decided to use Kangaroo for marketing, loyalty and customer retention since this is the only thing that really worked for us. Kangaroo proved itself time and time again. We are actually Kangaroo fanatics :)

Pros

ease of use for both Merchants and Customers.

Cons

Nothing to mention other than whatever we want to have, we just ask for it and they add it for everyone else to benefit from. they're amazing!

Rewards

Pros

The ability to send text messages to customers direct.

Cons

Cost of the program plus adding in texting costs runs high.

A must in your business

I've been in business for more than 18 years and I've always wanted to have a loyalty program that worked for us. For a local business, it is really expensive to have your own software. Kangaroo gave us the chance to customize everything we wanted and more. Kangaroo is always updating and hearing us out on how to improve their software. Cannot say anything bad about the software. I'm proud to say that I believe in this concept of rewarding clients for their loyalty; Kangaroo is the professional way to do so.

Pros

Customizable, professional brand, a lot of features

Cons

Price

Our Choice for Rewards and Loyalty

We're still in pre-launch, but so far so good. Once we get a critical number of players signed up I'll be able to begin using the marketing features resident within Kangaroo.

Pros

The Kangaroo team has been a joy to work with as we required some customization to their standard platform. Everyone has been super responsive and helpful and the customers are excited to roll this new technology out beginning March 1.

Cons

Getting the payment customization is taking more time and effort than I planned for, but I believe that it will get implemented as planned shortly.

Customer follow up

I like it very much as small business but still having marketing tool to hold its customer base.

Pros

Very good to stay connected to your customer base.

Cons

This highlights Kangaroo Rewards more than the Store

Members love the program

Customers love collecting points ....its the psychology of being rewarded just for coming into the restaurant. They always and willing provide phone number on the guest receipt to help us track purchases.

Pros

Ease of use on the front end and daily input of guest purchases

Cons

Set up....issues with uploading existing members from a previous program.

Great CRM

Pros

Really like the ease of use and intuitiveness of the interface.

Cons

Wish there was a way to bulk edit customer consent.

Works well with Lightspeed

For the most part they have been very responsive and it has worked for my needs.

Pros

The integration with Lightspeed is really good. The newsletters are easy to make and share on social media. They have made changes off my recommendations.

Cons

would like to be able to better separate the customers and use categories from Lightspeed as well as tags.

I love Kangaroo Rewards.

I have no problem with Kangaroo rewards so far.

Pros

My customers likes the rewards program , because they feel like they earn some things back from all the business they give us .

Cons

I'm very happy with the software so far.

Kangaroo is Great!

Overall experience (from initial contact to using the app) was exceptional.

Pros

Kangaroo has the amount of customization we were looking for from a loyalty, promotion, and marketing package. We have used other loyalty programs and for a similar cost we were able to transfer to Kangaroo successfully and our customers love it.

Cons

There was a bit of a learning curve, but after our employees learned how Kangaroo was integrated into our POS system they love it.

Exceptional Personal Customer Service

None. Team was always ready to help and very responsive. Quick and willing to help the customer one on one in integrating the Apps to our business needs.

Pros

Easy to use at the point of sale. Easy to adapt to my garden business. Exceptional Customer Service, making the transition from system to theirs amazing.

Cons

That it cost more to link it to an app for specific business.

No more stamp cards.

Pros

I recently made the switch from using a loyalty card and hole punch to Kangaroo and my customers love it. I have seen an increase in sales and its super easy to use.

Cons

I would say explaining the switch to customers was the hardest part however they got it pretty quick.

Optimistic

I chose Kangaroo as a means to launch a loyalty program. To date, all efforts have been on setup and training. We will launch to the consumer in January.

Pros

The software is very easy to use for the consumer at the store register and makes onboarding more likely. The support team has been very good so far.

Cons

There are some bugs in the mobile apps that are being fixed.

5 star service!

there are cheaper companies out there that have the same kind of service, but i think Kangaroo takes it a step fursther and helps the businesses grow by using social media to their advantage! i am very satisfied with their product!

Pros

easy interface

Cons

sizing of graphics and images are limited

Great reward program

Great Reward program and great technical support!

Pros

Customer support and personalized reward program! The technical team is always accessible to support our needs and concerns.

Cons

We had to translate in French certain sections of the program.

Hopping Our Way to More Customers

Pros

I (and our customers) love the ability to earn points, redeem rewards, and save extra money on their purchases.

Cons

I wish the app was a little easier to navigate.

Efficient tool for loyalty program management

Pros

Ease of use Start (test) small and expand Flexible pricing options Good onboarding process

Cons

Still in the initial phase and yet to identify cons

The Right Tool for small businesses

Product with unlimited options, very customizable. Support team is very dedicated and works until solution is customised to your satisfaction. Price is reasonable. The best bang for your bucks

Pros

Ease of operation Options available in the setup. Giftcard and alacarte option. Pricing

Cons

None

not a good product

None

Pros

There was nothing that stood out about this software

Cons

not user friendly. Did not work as promised. Did not get the customer service I needed

Great Customer Loyalty Program

I would say it is a 7. My main positive feedback is that it's great Loyalty program.

Pros

It is easy to use and set up a campaign for customers. It is easily integrated into my POS and I can redeem my clients rewards points with an ease.

Cons

It can take a while to set up a campaign and I need to remind myself to do one consistently

Excellent Experience, I recommand

Customers love the system and it's very easy to use for everybody. We recommend Kangaroo Rewards to all the stores.

Kangaroo rewards

Easy to use software. Our customer like the punch system, they know what and when they can get their reward.

Great concept that clients love

We installed Kangaroo at our Café situated on Fleury street. All clients that use it are addicted to it and love the rewards that come with it. It is a client way to show appreciation to all our loyal costumers! Easy to use, great staff to help us out anytime we need to make promotions as well! Love the team at Kangaroo, highly recommend it.

All in one promo and rewards program!

Kangooroo is an incredibly user friendly and versatile tool. I use it mainly for customer rewards and statistics using the client dashboard. Clients love it and I have noticed an increase in traffic since the program has been implemented.

Great system!

This system is very user-friendly, most people join after receiving a very short explanation and are super happy. The team always work hard at improving and the system according to our needs and give USA great problem-solving service.

Very helpful team... Personally I am tech challenged so the help is great. Integration with POS gre

Able to get assistance right away and they are willing to walk you through the steps. It is now integrated with my POS and I'm loving it even more.

Awesome Loyalty Program

As a small business owner, I love the ease of use. It really does build loyalty and also helps break the ice when meeting a customer for the first time.

Perfect fit for us!

Quick and friendly service. Easy for us, also our customer's. Great add to our business. Finally found a program that fits us.

Great Customer service

Love the application it does everything I want and more for the right price. I highly recommended them.

Mascot plus inc

It's was all a great service and tool to boost our sales. The features were nice and were very user-friendly.

Great app for small businesses

This app is easy to use and helped us stay competitive with an easy to use reward system for our customers.

Great Business Tool

It's a great tool to reward our clients. They are after all the most important part of any business.

Pros

That it's easy to use .

happy user

I am very happy I am also very well helped with customer service

Pros

that my customers are very happy and that i have more sales

Cons

nothing so far I am very satisfied at the moment I do not use it much but that will certainly change in the future