Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"Really like the ease of use and intuitiveness of the interface."
"Kangaroo rewards is fairly easy to use. Layout is clear and ads are not overpowering."
"Easy to setup UX is straightforward affordable"
Cons
"It's a two step process with input into our POS. It would be nice if it could be integrated."
"I don't have any cons; I still use Kangaroo on my site!"
"That it cost more to link it to an app for specific business."
Kangaroo Reviews
Filter by:
March 2019

Amanda Josalene from Belk
Company Size: 11-50 employees
Industry: Retail
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Helped to reward my repeat customers :)
Overall, Kangaroo has proved a success for myself and my business, and my customers are very satisfied that I am now able to give them a loyalty rewards program.
Pros
I run a small scale business but we have fantastic profits and a lot of repeat customers, and Kangaroo was able to help me develop my own rewards program for my loyal & dedicated customers/clients. Kangaroo was very easy to learn and to navigate, which reduced the time it took to be able to achieve the rewards system that I wanted to great. When you're running a business with a close-knit team but have high production demands, time is very important, and I praise Kangaroo for helping me develop my rewards system without forcing me into spending too much time trying to learn how to navigate the software.
Cons
I don't have any cons; I still use Kangaroo on my site!

Response from Kangaroo Rewards
Replied March 2019
Hello Amanda, Thank you for the 5 star review! We're delighted to hear that our loyalty software has been easy to implement and instrumental in the growth of your company. We appreciate your feedback and look forward to servicing your loyalty needs for years to come! Warm Regards, Valerie - Kangaroo Rewards
December 2019
Zondre from Sensually Yours
Company Size: 11-50 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
2.0
Functionality
3.0
December 2019
Best option for Lightspeed
Pros
The biggest advantage is that it is fully integrated with Lightspeed POS and E-comm. So, it helps us to create a seamless customer experience. The basic features, such as tracking customer purchase history in analytics and being able to send offers to all of the customers, works at least as well as other loyalty programs.
Cons
A lot of the additional features promised, such as being able to do targeted campaigns based on purchase history and promotions based on category, don't work as promised. The software doesn't capture the information necessary to do targeted campaigns. And, when you try to do a promotion based on a category, you can't select the category from Lightspeed. You have to tag all of the products, which is a lot of extra work.
Reasons for Switching to Kangaroo
Five Stars is not integrated with our POS system or really any iPad based systems. And, it doesn't allow customers to earn and spend points on the website.

Response from Kangaroo Rewards
Replied January 2020
Hello Zondre, Thank you for taking the time to review our software. We were surprised to see that you're experiencing issues with targeted marketing. We pride ourselves on our comprehensive integration with Lightspeed POS and the granular targeting and customer segmentation capabilities Your review has been forwarded to our support team who will reach out shortly to address your pain points. Thank you once again for choosing Kangaroo Rewards to power your loyalty program. We appreciate your business. Best Regards, Team Kangaroo
December 2019
tim from honeybee
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
December 2019
good product
fairly good prdouct
Pros
nice simple product to use ... nice to be able to provide customers with rewards ...
Cons
missing some features that another product had ... need to be able to let people know when they have a discount ...
Reasons for Switching to Kangaroo
price

Response from Kangaroo Rewards
Replied January 2020
Hello Tim, Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business. Best Regards, Team Kangaroo
December 2019
Andre from Detail Garage SLC
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
December 2019
A Rewards System that Grows with Your Business
Customer retention is very vital to several businesses. Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc. I see the majority of my sales from 80% as returning customers. So it's important to me to keep reminding them that I should be a destination for their shopping. The rewards does a great deal to keep bringing people back to me while I utilize social media to attract new customers.
Pros
I love how Kangaroo Rewards integrates with my Lightspeed POS system. It is very straightforward and easy to use. I can customize how my customers receive points/rewards/bonuses and more! It feature automatic campaigns that reach out to my at-risk customers that reminds them that I still should be part of their shopping experience/reminders. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing. We are part of the top 5 users of Kangaroo Rewards in the franchise that I am in and it's been a great experience so far!
Cons
My major complaint to the company was the layout on the administrator's website. I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up. At a conference I attended, Kangaroo Rewards assured to me that there is an update coming and will be available soon that addresses all my concerns! So it's exciting to see that they are listening to user feedback.
Reasons for Switching to Kangaroo
I was using the rewards from QuickBooks POS and they weren't really that customizable. They had a generic rewards where they granted some set dollars/points to customers when they hit a spending limit. It didn't make it fun or enjoyable for my customers or for me to promote loyalty to my brand when they can be buying elsewhere.

Response from Kangaroo Rewards
Replied January 2020
Hello Andre, Thank you for the glowing review! It was a pleasure meeting you at the conference and we're thrilled that our software is helping to contribute to the success of your business! Thank you for your ongoing support and fidelity, we appreciate your business. Warm Regards, Team Kangaroo
January 2020
Joshua from Bambu Tea + Coffee
Company Size: 11-50 employees
Industry: Restaurants
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
The Loyalty Program we were looking for
We did everything manually which meant a lot of customers slipped through the cracks. Kangaroo allows us to properly reward our customers and makes that process very streamlined. Another very important aspect fo Kangaroo was that they were willing to work with us although we are a small operation in Belize.
Pros
Firstly it linked with our POS which was a big plus for us and although this has nothing to do with the actual program, the customer attention for onboarding and setup was great. There are so many options for how guests can be rewarded that you almost get lost, but this allows you to specialize days, weeks, a certain time and so forth allowing for a very customizable service.
Cons
My biggest concern is the sign-in page for the customer. It is a little too basic for my liking and doesn't properly resize for the screen used. I wish it looked more like a web app that a webpage.
Reasons for Choosing Kangaroo
Kangaroo was willing to work with us despite our size of operations and location, very customer orientated as well as affordable.

Response from Kangaroo Rewards
Replied January 2020
Hello Joshua, Thank you for the 5 Star review! We're delighted that our loyalty software is exactly what you were looking for to help you meet your business's goals and that our support team's attentiveness is appreciated. We like to practice what we preach and work hard to create an exceptional customer experience. Your comments regarding the sign-in page will be reviewed by our development team and a member of our support team will reach out shortly. Thanks again for choosing Kangaroo Rewards to power your loyalty program. Best, Team Kangaroo
December 2019
Andrea from Point 2 Running Company
Company Size: 11-50 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
December 2019
Kangaroo review
We love having an easy loyalty program that is really good. I like how we've been able to customize it for our slowest day (Wednesdays) to give more points. I am able to reach someone quickly in customer service when I need to.
Pros
No app is required! This is huge to customers and has encouraged many people to join it. I like that it is based on phone number as well because I think that is easier for people to remember than an email. I love the features with the text/email blast options.
Cons
We have been integrating this into our new point of sale system from our old point of sale. We've run into some issues with points/settings not correctly transferring over. I also wish there was a more efficient way to show points on the receipt- right now points are only shown if you replace the notes section in the point of sale. This is more of an integration issue that I hope can be worked out.

Response from Kangaroo Rewards
Replied December 2019
Hello Andrea, Thank you for the positive review. We are happy to read that our program is working well for you especially as a tool to enhance business on Wednesdays. Our support & development team will look into your issue regarding displaying the points on the receipt for your new POS system. Thank you for your continued support and fidelity. we value your business. Best Regards, Team Kangaroo
December 2019
Scott from Water Shack
Company Size: 2-10 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Three years growing our business with Kangaroo
Excellent tool for our company. Much better than the plastic cards which cost more and customers lose. Or the paper punch cards we used before the plastic.
Pros
Easy to use, easy to train employees to navigate and log customer points.
Cons
It's a two step process with input into our POS. It would be nice if it could be integrated.

Response from Kangaroo Rewards
Replied January 2020
Hello Scott, Thank you for the fantastic review! We're happy to hear that Kangaroo is working well for your business. We're always thrilled to hear that our program is easy, effective and provides great value. Thank you for choosing Kangaroo Rewards, we appreciate your business. Best Regards, Team Kangaroo
December 2019
Hailey from Interior Design House
Company Size: 11-50 employees
Industry: Design
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2019
Style Rewards at Interior Design House
Pros
Easy to setup UX is straightforward affordable
Cons
Design of the UX How it needs to be administered using the tablet and not on the PC Backend isn't as straightforward as I would like - newsletters aren't user friendly
Reasons for Switching to Kangaroo
Too complicated

Response from Kangaroo Rewards
Replied January 2020
Hello Hailey, Thank you for taking the time to review our loyalty software. We're thrilled to learn that the program is bringing great value and is straightforward to use. We are presently evaluating the user experience to optimize the pain points you mentioned. Thank you for choosing Kangaroo Rewards and we appreciate your business. Regards, Team Kangaroo
January 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Functionality
4.0
January 2019
Decent Rewards Program
Pros
Kangaroo Rewards helps you better retain your customer base, it tracks rewards and helps you engage with customers that haven't shopped in a while.
Cons
It was a little hard for some of our staff to get the hang of -- we eventually decided to go with another rewards program due to ease of learning and use.

Response from Kangaroo Rewards
Replied January 2019
Hello, Thank you for taking the time to review our loyalty program. We¿re delighted that you recognized the value and strength of our loyalty software features. We pride ourselves on the ease and simplicity of operating our software system and are disappointed to learn that your team experienced some difficulties. In the future, please do not hesitate to reach out to our support team via chat, email or phone to schedule a refresher course. Our support team is dedicated to ensuring that all of our customers feel comfortable with our software and are always happy to help resolve any issues which may arise. If you could kindly send a direct message to customersuccess@kangaroorewards.com with detailed feedback of your experience, we would appreciate the opportunity to learn how we can improve ourselves. Thank you and we hope to have the opportunity to work with you again soon! Thank you, Kangaroo Rewards
September 2018
Sharni from Nappy Shoppe LLC
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
So many features
Kangaroo Rewards replaced several pieces of software for us. We were able to do away with email newsletter software and text message software, and we were able to update our paper rewards system. We saved a little money and a lot of monthly effort putting all of these things into one place. The biggest way we saved was removing the labor cost of maintaining our manual rewards card system. Customers are loving redeeming things with their points. We can choose all manner of things for them to redeem, and they love the choices.
Pros
Ease of use Number of features Integrates with Lightspeed Customer support is great
Cons
Tablet version is buggy Wish it would allow you to edit offers when using them in marketing emails.

Response from Kangaroo Rewards
Replied December 2018
Hi Sharni, Thank you so much for your review and your feedback. The glitch you had experienced on the that specific version of tablet app is now fixed. Thank you for reporting it and thank you for being an awesome customer! Kangaroo Rewards
January 2018
Mitsuko from Cook Culture
Company Size: 11-50 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2018
Great program; very receptive to customer suggestions; constantly updating; easy for staff to use!
We are able to easily and effectively manage our customer loyalty program. Our customers are happy and our staff are happy!
Pros
- Very easy and intuitive for the staff to use at the sales counter. - They are integrated with Lightspeed Retail. - The development team is very receptive to suggestions and feedback. - We have the ability to have "automatic" discounts and offers for our loyalty members, and the staff don't have to think about it or remember them! - We can send marketing through Kangaroo, which has the potential to eliminate our current email marketing provider - The price is fair
Cons
- They don't have full access to Lightspeed's API, so there are limitations on the offers that we can offer to our customers automatically. The program has so many offers available, but they can't integrate into Lightspeed yet. - We aren't able to show the customer's current points balance on the sales screen yet (because doing so overwrites the customer's notes) - The user interface in the admin portal is slow(ish) to respond - When updating points balances, there isn't a way to note the reason

Response from Kangaroo Rewards
Replied January 2018
Mitsuko, Thank you so much for your valuable feedback. I'm glad to announce that based on your requests, these features were added to our core platform: - Access to the full customer loyalty profile from the Sales Screen (including adjustment of points, history of rewards and redemptions, change of consent, etc...) - We also added additional Promo types you asked for including buy over a certain amount and get a free product or a discount. We are different because we action on our customers feedback and yours has been amazing! Thank you!
December 2019
Ron from Sports Headquarters
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
5.0
December 2019
Comunicating with my customers
We will be communicating better with our customers once we start using all of the features available in the app & the people at Kangaroo have been easy to work with
Pros
It integrates with Lightspeed and I needed a rewards program & a way to communicate with my customers
Cons
I feel it is rather expensive, partly because I don't have time to set up and use all of the features I'm paying for. I think the Lightspeed app is expensive also but I need something to run my business effectively and these apps work well together

Response from Kangaroo Rewards
Replied January 2020
Hello Ron, Thank you for the positive review. We're pleased to hear that Kangaroo has proven itself to be an effective rewards & communication tool for your business. We understand that there are a lot of features available on our platform, however we assure you that once you have taken the time to activate all the features, the program will really flourish and provide even greater benefits. If you require additional help, please feel free to reach out to our support team. We are always happy to help! Thank you once again for choosing Kangaroo Rewards, we appreciate your business! Best Regards, Team Kangaroo
February 2020
Heather from Anchored Bliss Boutique
Company Size: 2-10 employees
Industry: Apparel & Fashion
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2020
Wonderful Choice for a Loyalty Program
Pros
I love the unique features that Kangaroo offers to retarget existing customers and how they are all built into one platform! It's so much more than just a points based system. Having the ability to tag customers and segment them for marketing is worth every penny!
Cons
There are a few features I wish were more customizable to our brand and I wish customers could be set to a certain tier level on a case by case basis, without having to do that for all of your customers. We have several thousand customers enrolled in our loyalty program so it's unfeasible.

Response from Kangaroo Rewards
Replied February 2020
Hello Heather, Thank you for the excellent review! We're thrilled to hear that Kangaroo is meeting your business needs. We are a bit concerned about your comments regarding the customer tiers and our support team will reach out shortly to help you with your customer tier objectives. Thank you for choosing Kangaroo! Best, Team Kangaroo
December 2019
Katerina from Aliments naturels A Votre Sante
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
December 2019
Kangaroo Rewards
Overall it is a good app and customers like it because it gives them an opportunity to collect points with every shopping.
Pros
Kangaroo rewards is fairly easy to use. Layout is clear and ads are not overpowering.
Cons
With frequent updates on one of our tablets we need to go directly into play store and click update manually, it doesn't do it itself. Sometimes system freezes.

Response from Kangaroo Rewards
Replied January 2020
Hello Katerina, Thank you for taking the time to write a review. We're proud to hear that your customers are enjoying earning points and that Kangaroo software is easy for you to use and manage. We will look into automating the system updates to enhance your user experience. Thank you for your continued support and fidelity. Best Regards, Team Kangaroo
September 2016
Curt from Muscle Depot
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2016
Kangaroo helped us in so many ways!
We don't use Adwords and Facebook ads anymore' We decided to use Kangaroo for marketing, loyalty and customer retention since this is the only thing that really worked for us. Kangaroo proved itself time and time again. We are actually Kangaroo fanatics :)
Pros
ease of use for both Merchants and Customers.
Cons
Nothing to mention other than whatever we want to have, we just ask for it and they add it for everyone else to benefit from. they're amazing!
December 2019
Darren from Detail Garage Las Vegas South
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
2.0
Customer support
5.0
Functionality
4.0
December 2019
Rewards
Pros
The ability to send text messages to customers direct.
Cons
Cost of the program plus adding in texting costs runs high.
Reasons for Choosing Kangaroo
Franchise

Response from Kangaroo Rewards
Replied January 2020
Hello Darren, Thank you for taking the time to write a review. We''re disappointed to learn that you feel that the value of the program is not reflected in the cost. If you're open to it, I can have our support team run through all the features with you that are available within the program so that you can maximize your program and gain full value. Your business is important to us as is your success. Best Regards, Team Kangaroo
December 2016
Francisco from Nature Sante Health Food Store
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
A must in your business
I've been in business for more than 18 years and I've always wanted to have a loyalty program that worked for us. For a local business, it is really expensive to have your own software. Kangaroo gave us the chance to customize everything we wanted and more. Kangaroo is always updating and hearing us out on how to improve their software. Cannot say anything bad about the software. I'm proud to say that I believe in this concept of rewarding clients for their loyalty; Kangaroo is the professional way to do so.
Pros
Customizable, professional brand, a lot of features
Cons
Price
February 2020
bryce from TboxRewards
Company Size: 2-10 employees
Industry: Sports
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Our Choice for Rewards and Loyalty
We're still in pre-launch, but so far so good. Once we get a critical number of players signed up I'll be able to begin using the marketing features resident within Kangaroo.
Pros
The Kangaroo team has been a joy to work with as we required some customization to their standard platform. Everyone has been super responsive and helpful and the customers are excited to roll this new technology out beginning March 1.
Cons
Getting the payment customization is taking more time and effort than I planned for, but I believe that it will get implemented as planned shortly.
Reasons for Choosing Kangaroo
It had the best features, is easy to set up and the team was willing to work with us on the customization.

Response from Kangaroo Rewards
Replied March 2020
Hello Bryce, Thank you for the 5-star review! We're happy to hear that your customization experience with our support team has been a joy! We're pleased to welcome you to the Kangaroo family and look forward to contributing to the success of your brand! Best Regards, Team Kangaroo
December 2019
Shyam from FOREIGN BAZAAR
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
5.0
December 2019
Customer follow up
I like it very much as small business but still having marketing tool to hold its customer base.
Pros
Very good to stay connected to your customer base.
Cons
This highlights Kangaroo Rewards more than the Store
Reasons for Switching to Kangaroo
Cost and features

Response from Kangaroo Rewards
Replied January 2020
Hello Shyam, Thank you for taking the time to leave a review. We''re pleased to hear that Kangaroo's marketing tools are effective in helping you stay connected with your customers. Best Regards, Team Kangaroo
December 2019
Steve from Brickhouse Craft Burger Grill and Sports Bar
Company Size: 11-50 employees
Industry: Hospitality
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
December 2019
Members love the program
Customers love collecting points ....its the psychology of being rewarded just for coming into the restaurant. They always and willing provide phone number on the guest receipt to help us track purchases.
Pros
Ease of use on the front end and daily input of guest purchases
Cons
Set up....issues with uploading existing members from a previous program.
Reasons for Choosing Kangaroo
Ease of use, price, cdn company, they have an app for customers to use and reputation of kangaroo
Reasons for Switching to Kangaroo
Wanted a Canadian company and one in whick would allow me to use email and SMS my customers.

Response from Kangaroo Rewards
Replied December 2019
Hi Steve, Thank you very much for your feedback. We are very happy to hear your customers love Kangaroo! and that you find it easy to use. It's rare to come across any issues while uploading existing customers lists and points balance which is a very simple process that usually takes minutes; I'm sorry it wasn't as smooth as it was supposed to be for you. We will make sure to keep improving this process to make sure this doesn't repeat.
December 2019
JD from NATIVE VAPES LLC dba Native Earth Lounge
Company Size: 1 employee
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Great CRM
Pros
Really like the ease of use and intuitiveness of the interface.
Cons
Wish there was a way to bulk edit customer consent.

Response from Kangaroo Rewards
Replied January 2020
Hello JD, Thank you for the 5 Star Review! We're thrilled to hear that the program is easy and intuitive for you to use. Our support team will reach out shortly in regards to bulk edits for consent. Thanks again for choosing Kangaroo Rewards. Your business is important to us! Best Regards, Team Kangaroo
December 2019
Trey from Manhattan Running Company
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
December 2019
Works well with Lightspeed
For the most part they have been very responsive and it has worked for my needs.
Pros
The integration with Lightspeed is really good. The newsletters are easy to make and share on social media. They have made changes off my recommendations.
Cons
would like to be able to better separate the customers and use categories from Lightspeed as well as tags.
Reasons for Choosing Kangaroo
Cosst for what I was getting and the integration with Lightspeed

Response from Kangaroo Rewards
Replied December 2019
Hello Trey, Thank you for taking the time to review Kangaroo. We're happy to read that our software is working well for your needs and that our support team has been great. We take your suggestions seriously and we will definitely look into developing deeper tag segmentation. Your business is important to us and we appreciate your valuable feedback. Best Regards, Team Kangaroo
December 2019
Thinh from Fabulous Pho
Company Size: 2-10 employees
Industry: Restaurants
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
December 2019
I love Kangaroo Rewards.
I have no problem with Kangaroo rewards so far.
Pros
My customers likes the rewards program , because they feel like they earn some things back from all the business they give us .
Cons
I'm very happy with the software so far.

Response from Kangaroo Rewards
Replied January 2020
Hello Thinh, Thank you for the excellent review! We're delighted to hear that Kangaroo is working well for your business and that your customers are enjoying the loyalty experience. Thank you for choosing Kangaroo Rewards, we appreciate your business. Best Regards, Team Kangaroo
December 2019
Chris from Moving Water Outfitters
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Kangaroo is Great!
Overall experience (from initial contact to using the app) was exceptional.
Pros
Kangaroo has the amount of customization we were looking for from a loyalty, promotion, and marketing package. We have used other loyalty programs and for a similar cost we were able to transfer to Kangaroo successfully and our customers love it.
Cons
There was a bit of a learning curve, but after our employees learned how Kangaroo was integrated into our POS system they love it.
Reasons for Switching to Kangaroo
The flexibility Kangaroo offered well exceeded our previous Loyalty option.

Response from Kangaroo Rewards
Replied January 2020
Hello Chris, Thank you for the exceptional review! We're thrilled to have you on-board and delighted to hear that your experience has been everything we promised. Thank you once again for choosing Kangaroo to power your loyalty program. Best Regards, Team Kangaroo
September 2018
Susanne from Urban Roots
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
September 2018
Exceptional Personal Customer Service
None. Team was always ready to help and very responsive. Quick and willing to help the customer one on one in integrating the Apps to our business needs.
Pros
Easy to use at the point of sale. Easy to adapt to my garden business. Exceptional Customer Service, making the transition from system to theirs amazing.
Cons
That it cost more to link it to an app for specific business.

Response from Kangaroo Rewards
Replied December 2018
Hello Susanne, Thank you for taking the time to review our loyalty program. We're thrilled to hear that the app is working well for your business needs and that your experiences with our customer service department has been top-notch. We appreciate your continued support and please feel free to reach out if we can help you with anything else. Best, Kangaroo Rewards
April 2018
Brian from Level2
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Functionality
5.0
April 2018
No more stamp cards.
Pros
I recently made the switch from using a loyalty card and hole punch to Kangaroo and my customers love it. I have seen an increase in sales and its super easy to use.
Cons
I would say explaining the switch to customers was the hardest part however they got it pretty quick.
December 2019
DAVID from Extropy Partners
Company Size: 2-10 employees
Industry: Entertainment
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2019
Optimistic
I chose Kangaroo as a means to launch a loyalty program. To date, all efforts have been on setup and training. We will launch to the consumer in January.
Pros
The software is very easy to use for the consumer at the store register and makes onboarding more likely. The support team has been very good so far.
Cons
There are some bugs in the mobile apps that are being fixed.

Response from Kangaroo Rewards
Replied January 2020
Hello David, Thank you for the sincere review. We're happy to welcome you to the Kangaroo family and we look forward to the launch of your loyalty program. We're confident that our software will crush your goals for 2020. Best Regards, Team Kangaroo
October 2016
Christina from Brandy's Canine Cafe
Company Size: 1 employee
Industry: Consumer Goods
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
2.0
Customer support
5.0
Functionality
5.0
October 2016
5 star service!
there are cheaper companies out there that have the same kind of service, but i think Kangaroo takes it a step fursther and helps the businesses grow by using social media to their advantage! i am very satisfied with their product!
Pros
easy interface
Cons
sizing of graphics and images are limited
October 2020
Nelson from Clinique Skins
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
Great reward program
Great Reward program and great technical support!
Pros
Customer support and personalized reward program! The technical team is always accessible to support our needs and concerns.
Cons
We had to translate in French certain sections of the program.
Reasons for Choosing Kangaroo
Special one year promotional offer
Reasons for Switching to Kangaroo
It was too limited and not adapted to ecommerce

Response from Kangaroo Rewards
Replied October 2020
Thank you Nelson!! we're happy to hear you're enjoying Kangaroo! Stay Tuned ... great things are coming up to make all these powerful features even easier, simpler and a breeze to use :)
March 2019
Mark from AOE Supply
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
March 2019
Hopping Our Way to More Customers
Pros
I (and our customers) love the ability to earn points, redeem rewards, and save extra money on their purchases.
Cons
I wish the app was a little easier to navigate.

Response from Kangaroo Rewards
Replied March 2019
Hi Mark, Thank you so much for the excellent review. We're happy that the program is enjoyed by both you and your customers! Our customer success team will reach out shortly to see if there's anything we can do to improve the app experience for you. Have a great day! Warm Regards, Valerie - Kangaroo Rewards
December 2019
Renjit from Consulting
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
December 2019
Efficient tool for loyalty program management
Pros
Ease of use Start (test) small and expand Flexible pricing options Good onboarding process
Cons
Still in the initial phase and yet to identify cons
Reasons for Choosing Kangaroo
Flexibility in pricing was the deciding factor

Response from Kangaroo Rewards
Replied December 2019
Thank you for the 5 Star review! We appreciate you taking the time to share your experience with Kangaroo Rewards.
December 2016
Raj from Perfume Outlet
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
December 2016
The Right Tool for small businesses
Product with unlimited options, very customizable. Support team is very dedicated and works until solution is customised to your satisfaction. Price is reasonable. The best bang for your bucks
Pros
Ease of operation Options available in the setup. Giftcard and alacarte option. Pricing
Cons
None
February 2020
Brenda from ChickaBees BEEsides
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
2.0
Functionality
1.0
February 2020
not a good product
None
Pros
There was nothing that stood out about this software
Cons
not user friendly. Did not work as promised. Did not get the customer service I needed

Response from Kangaroo Rewards
Replied March 2020
Hello Brenda, Thank you for taking the time to review our loyalty solution. We are disappointed to hear that Kangaroo was not a good fit for your needs. Kangaroo's platform performs best in traditional retail, service, restaurant or wholesaler environments. While our platform can be used for non-traditional retail models, it requires a higher level of preparedness. We thank you for allowing our support team to work with you and we sincerely hope that you find the right solution for your business. Best Regards, Team Kangaroo
January 2020
Josue from Detail Garage
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
January 2020
Great Customer Loyalty Program
I would say it is a 7. My main positive feedback is that it's great Loyalty program.
Pros
It is easy to use and set up a campaign for customers. It is easily integrated into my POS and I can redeem my clients rewards points with an ease.
Cons
It can take a while to set up a campaign and I need to remind myself to do one consistently

Response from Kangaroo Rewards
Replied January 2020
Hello Josue, Thank you for taking the time to review Kangaroo Rewards. We're pleased to read that the Kangaroo is working well for you and that it's easy to use! We understand that it can be difficult to remember to send out campaigns, which is why we have campaign automation. This way, you can plug in your campaign dates and offers in advance and everything will be sent automatically. You can basically set & forget! Our support team will reach out shortly to offer assistance. Thanks again for choosing Kangaroo, your business is important to us. Best Regards, Team Kangaroo
December 2016
Nicolas from Gare Gamelle
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
Excellent Experience, I recommand
Customers love the system and it's very easy to use for everybody. We recommend Kangaroo Rewards to all the stores.
January 2017
Steven from Mon Chi Cha Bistro
Company Size: 11-50 employees
Industry: Restaurants
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2017
Kangaroo rewards
Easy to use software. Our customer like the punch system, they know what and when they can get their reward.
December 2016
Diandra from Le Café Crème
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
December 2016
Great concept that clients love
We installed Kangaroo at our Café situated on Fleury street. All clients that use it are addicted to it and love the rewards that come with it. It is a client way to show appreciation to all our loyal costumers! Easy to use, great staff to help us out anytime we need to make promotions as well! Love the team at Kangaroo, highly recommend it.
October 2016
Pascale from Un Amour des Thes
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2016
All in one promo and rewards program!
Kangooroo is an incredibly user friendly and versatile tool. I use it mainly for customer rewards and statistics using the client dashboard. Clients love it and I have noticed an increase in traffic since the program has been implemented.
December 2016
Vansi from Allons Vert
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
Great system!
This system is very user-friendly, most people join after receiving a very short explanation and are super happy. The team always work hard at improving and the system according to our needs and give USA great problem-solving service.
January 2017
Anastasia from Weebounce Art Supplies Store & Gallery
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2017
Very helpful team... Personally I am tech challenged so the help is great. Integration with POS gre
Able to get assistance right away and they are willing to walk you through the steps. It is now integrated with my POS and I'm loving it even more.
October 2016
Emma from Emmagination
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2016
Awesome Loyalty Program
As a small business owner, I love the ease of use. It really does build loyalty and also helps break the ice when meeting a customer for the first time.
December 2016
Catherine from Hotel St-Denis
Industry: Hospitality
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
December 2016
Perfect fit for us!
Quick and friendly service. Easy for us, also our customer's. Great add to our business. Finally found a program that fits us.
December 2016
Travis from Haircuts by Travis
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
Great Customer service
Love the application it does everything I want and more for the right price. I highly recommended them.
December 2016
Michael from Mascot plus
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
5.0
December 2016
Mascot plus inc
It's was all a great service and tool to boost our sales. The features were nice and were very user-friendly.
December 2016
Ellie from A Votre Sante
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
Great app for small businesses
This app is easy to use and helped us stay competitive with an easy to use reward system for our customers.
December 2016
Peter from MARCHE ROYAL
Company Size: 11-50 employees
Industry: Supermarkets
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
December 2016
Great Business Tool
It's a great tool to reward our clients. They are after all the most important part of any business.
Pros
That it's easy to use .
February 2020
edwin from lovedokter
Company Size: 1 employee
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2020
happy user
I am very happy I am also very well helped with customer service
Pros
that my customers are very happy and that i have more sales
Cons
nothing so far I am very satisfied at the moment I do not use it much but that will certainly change in the future

Response from Kangaroo Rewards
Replied March 2020
Hello Edwin, Thank you for the positive review. We're happy to hear that your customers are happy and that your sales have increased! Keep up the great work and please feel free to reach out if there's anything we can help you with. Best, Team Kangaroo