About Loyalty+

Loyalty+ by Capillary Technologies is a cloud-based rewards and loyalty program solution. It caters to retail, apparel and fashion, hypermarkets and consumer goods market segments.

Loyalty+ features loyalty engine, which allows users to implement rule-based award programs and upgrade and downgrade them based on pre-defined criteria. It supports multiple programs, such as points, voucher and rewards schemes. Users can also enroll referral programs and track the money spent on loyalty programs.

Loyalty+ allows users to design mobile apps for loyalty program administration and redemption. The product also offers “trigger loyalty”, where users can create event-based triggers for reward programs. Users can implement multi-brand loyalty programs...


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Supported Operating System(s):

Web browser (OS agnostic)

18 Reviews of Loyalty+

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(11)

11

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

September 2020

Abhishek from Corteva Agriscience

Verified Reviewer

Company Size: 10,000+ employees

Industry: Chemicals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

Simple to use but highly customizable tool

Been using for a long time. Have used many other tools like Unica, Adobe, Siebel in the past - however, this inexpensive tool with its simple interface scores on speed of execution, ease of use & support.

Pros

The Campaign Automation is absolutely easy to use and saves a lot of time. The reporting from the Campaign Tool is truly insightful.

Cons

Mobile Interface will be helpful for reviewing.

August 2020

Oofrish from Al Liali Jewellery LLC

Company Size: 51-200 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

August 2020

A great partnership depends on 3 things: the product, the implementors & their agility for upgrades

Working on loyal customers is a given for any business. Hence one needs the tools to monitor it and take pro-active decisions to ensure that customers remain active, frequent & do not lapse. This is a good system to keep score of everything related to customers as well as your own sales team. However, the strategy still has to come from the business and data analyst and is not provided by the system.

Pros

The success of any software /system implementation depends not just on the software product but also on: a. the knowledge & expertise that Capillary as vendor have on the subject of "Loyalty" that their system is supposed to fulfill. b. the ability to assist the client to implement the best business practices through their system c. easy and convenience of implementation d. the exchange of industry knowledge to benefit all partners. It's very easy to use & accountability can be measured.

Cons

It's too vast in its features. Hence, their services have been broken down into small individual modules. However, this makes it a challenge to get access to everything & hence difficult to operate independently in absence of services from their team or an in-house resource dedicated for it.

January 2021

abhishek from TBZ Ltd

Company Size: 1,001-5,000 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2021

A CRM that works for you

In our category our focus is more on driving multiple visits and thus continuous engagement with all buyers.

Pros

The most important thing is that the software is flexible and thus works at multiple levels for the organisation. At store level and at headquarters for different asks. The ability to manage campaigns and deliver attribution is very important and Capillary has that.

Cons

Cross referencing multiple filters is not possible and requires the Capillary team to step in which is a bit of a letdown. Also would love if they built it to be having a lead management to CRM flow.

Reasons for Choosing Loyalty+

Value for money and comfort with the team

November 2020

Vinay from United Colors of Benetton

Company Size: 501-1,000 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2020

Product Review

Pros

Easy to be adopted by the Stores as it is per customized level of their interest.

Cons

Complex system from backend reporting point view

November 2020

Reefatul from Apex Footwear Limited

Company Size: 5,001-10,000 employees

Industry: Apparel & Fashion

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

November 2020

Reliable and smooth experience

Pros

Insights is the most used part of the software and i love the way all information is graphically placed. Moreover, all these data can be compared with time periods of our liking

Cons

Campaign deployment is the toughest and we have faced a number of issues at past to deploy even the simplest campaign by ourself.