



Loyalty+ events view




Supported Operating System(s):
Web browser (OS agnostic)About Loyalty+
Loyalty+ by Capillary Technologies is a cloud-based rewards and loyalty program solution. It caters to retail, apparel and fashion, hypermarkets and consumer goods market segments.
Loyalty+ features loyalty engine, which allows users to implement rule-based award programs and upgrade and downgrade them based on pre-defined criteria. It supports multiple programs, such as points, voucher and rewards schemes. Users can also enroll referral programs and track the money spent on loyalty programs.
Loyalty+ allows users to design mobile apps for loyalty program administration and redemption. The product also offers ātrigger loyaltyā, where users can create event-based triggers for reward programs. Users can implement multi-brand loyalty programs...
Loyalty+ events view
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.0
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
September 2020
Abhishek from Corteva Agriscience
Company Size: 10,000+ employees
Industry: Chemicals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2020
Simple to use but highly customizable tool
Been using for a long time. Have used many other tools like Unica, Adobe, Siebel in the past - however, this inexpensive tool with its simple interface scores on speed of execution, ease of use & support.
Pros
The Campaign Automation is absolutely easy to use and saves a lot of time. The reporting from the Campaign Tool is truly insightful.
Cons
Mobile Interface will be helpful for reviewing.
August 2020
Oofrish from Al Liali Jewellery LLC
Company Size: 51-200 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
August 2020
A great partnership depends on 3 things: the product, the implementors & their agility for upgrades
Working on loyal customers is a given for any business. Hence one needs the tools to monitor it and take pro-active decisions to ensure that customers remain active, frequent & do not lapse. This is a good system to keep score of everything related to customers as well as your own sales team. However, the strategy still has to come from the business and data analyst and is not provided by the system.
Pros
The success of any software /system implementation depends not just on the software product but also on: a. the knowledge & expertise that Capillary as vendor have on the subject of "Loyalty" that their system is supposed to fulfill. b. the ability to assist the client to implement the best business practices through their system c. easy and convenience of implementation d. the exchange of industry knowledge to benefit all partners. It's very easy to use & accountability can be measured.
Cons
It's too vast in its features. Hence, their services have been broken down into small individual modules. However, this makes it a challenge to get access to everything & hence difficult to operate independently in absence of services from their team or an in-house resource dedicated for it.
January 2021
abhishek from TBZ Ltd
Company Size: 1,001-5,000 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
January 2021
A CRM that works for you
In our category our focus is more on driving multiple visits and thus continuous engagement with all buyers.
Pros
The most important thing is that the software is flexible and thus works at multiple levels for the organisation. At store level and at headquarters for different asks. The ability to manage campaigns and deliver attribution is very important and Capillary has that.
Cons
Cross referencing multiple filters is not possible and requires the Capillary team to step in which is a bit of a letdown. Also would love if they built it to be having a lead management to CRM flow.
Reasons for Choosing Loyalty+
Value for money and comfort with the team
November 2020
Vinay from United Colors of Benetton
Company Size: 501-1,000 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
November 2020
Product Review
Pros
Easy to be adopted by the Stores as it is per customized level of their interest.
Cons
Complex system from backend reporting point view
November 2020
Reefatul from Apex Footwear Limited
Company Size: 5,001-10,000 employees
Industry: Apparel & Fashion
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
November 2020
Reliable and smooth experience
Pros
Insights is the most used part of the software and i love the way all information is graphically placed. Moreover, all these data can be compared with time periods of our liking
Cons
Campaign deployment is the toughest and we have faced a number of issues at past to deploy even the simplest campaign by ourself.