About Loyal Zoo

Loyalzoo is a customer loyalty solution that helps small and midsize businesses run and manage points/subscription-based loyalty programs on a unified platform. It enables organizations to collect customer information, reward them with points based on purchases and send promotional messages to improve the customer retention rate.

The centralized dashboard allows business owners to generate custom reports, analyze market trends and configure rules for customer loyalty rewards. Loyalzoo lets managers view loyal customers and access information related to customers’ contact details, historical purchases and eligibility conditions for targeted promotions. Additionally, employees can directly award points or stamps during the point of sale (POS) tra...


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Supported Operating System(s):

Web browser (OS agnostic)

92 Reviews of Loyal Zoo

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(46)

46

4 stars

(25)

25

3 stars

(8)

8

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 92 results

January 2018

User Profile Picture

Ben from Iinline Designs

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2018

Best Loyalty Program We Have Used To Date!

Pros

The price for what you get is really unbeatable. It has most of the features we need in a loyalty program. Love the 2x loyalty points and ability to push out promotions any time.

Cons

My only issue is so far I have been unable to figure out how to connect it to my WooCommerce store. It would be nice to be able to sync our customers that shop online and in store so they could earn points regardless their method of shopping.

Response from Loyalzoo

Replied January 2018

Thanks for your feedback Ben! To connect to Woocommerce, you can use Zapier. Please check loyalzoo.com/integrations. Cheers.

October 2020

Gregg from Game Trade LLC

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Best Loyalty Texting Program I have found.

Overall Loyalzoo is great and I will continue to use it unless the price becomes too high. It does everything I want and more.

Pros

I like the price. For my business I only send out a text every month or so, so I do not need some overly expensive program that lets me send 5 per day. Plus the customer service everytime I have had a problem has been great and it was fixed very quickly.

Cons

-Easier way to look at customer point history.

Reasons for Choosing Loyal Zoo

N/A

Reasons for Switching to Loyal Zoo

Fivestars was just too expensive for what I was using it for. They didn't have a cheap package like Loyalzoo does.

June 2021

Josh from Prime Time Butcher, Inc.

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Get loyalty program for retail.

Amazing. I left my old loyalty software provider and upgraded with Loyalzoo.

Pros

Great interface to manage and award points to customers. Great customer service. They are always there no matter the question or issue.

Cons

I wish there was an integration with e-commerce platforms.

Reasons for Switching to Loyal Zoo

Upgraded to clover. Needed to find a new provider since Valutec was not supported. This was the best decision.

Response from Loyalzoo

Replied June 2021

Hi Josh, Thank you so much for your amazing feedback. Watch this space for deeper e-commerce integrations ; )

October 2020

Hope from Java Mama at Central Square

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

1.0

October 2020

Great potential ...but it’s not there yet!

Customer experience is amazing!

Pros

LoyalZoo has great potential and it’s definitely an affordable option if you’re already using the POS system, Clover. The messaging and promotions feature is great.

Cons

If you’re not using Clover, it’s a LOT of work around and manual labor to add loyalty points. The paid membership platform has great potential but needs work. The aesthetics, back end, and website widget option definitely need work. It’s clunky but doable. The promotion and messaging feature doesn’t work well on a mobile device. You have to create your promotions on a desktop.

Reasons for Choosing Loyal Zoo

affordable

Response from Loyalzoo

Replied November 2020

Hi Hope, Thank you for your great feedback as always, unfortunately, without the likes of Clover, we lose a lot of value-added features. It's always best to have our software as part of your POS to have the best experience. All of your feedback is already noted and in our pipeline for the near future. So watch this space :)

March 2021

hoang from Lacquered Up

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

March 2021

Most bang for your buck

I love the ease and the pricing for this product makes it an easy choice

Pros

Loyal Zoo does exactly what I need it to do. It's a digital stampcard for clients that's very inexpensive and does everything other similar products offer. 1)You can customize your points 2)It has a history of clients' activities 3)It is inexpensive 4)You can also use their texting feature to text clients for promos 5)You can add notes for each client essentially creating a client profile

Cons

For the approximately 2 years that I've used Loyal Zoo there were no issues with the software itself. There was one problem when I was away from work and I needed to look up a client but forgot my password. I emailed them and I was not able to get it until the next day.

Reasons for Choosing Loyal Zoo

Spot was just as expensive as FiveStars and Clover was not easy to use

Reasons for Switching to Loyal Zoo

I switched because the price increase did not match the needs.