5
4
3
2
1
Ease-of-use
4.3
Customer Support
4.9
Value for money
4.6
Functionality
4.3
"So intuitive, continously improved with more and more interesting and useful features, amazing customer service, enables to do almost all what I can imagine."
"When speaking to the team, there is not only always timely & client friendly feedback, but also always straight to the point = excellent understanding of my issue & solution approach."
"And if you have a problem, there is a fantastic help desk that you can always email and call. And they stay polite and patient, even you frequently have contacted them."
"Reports do not show the question variable names - this is a problem when there are two or more subsets of respondents who are asked the same questions."
"The difficulty to change the lay-out of questions and the invitation mail. There are some buttons, but the options are limited."
"We still need extra tools for reporting, so the output is not always suitable for us and there are limits on the respondents, which is sometimes a problem for us."
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