Deep Talk

RATING:

4.8

(12)

About Deep Talk

Analyzing customer and employee feedback has become effortless with Deep Talk. This powerful tool can turn various forms of text such as surveys, reviews, chats, and emails into valuable data in just a few clicks. With Deep Talk, you can easily classify and categorize your feedback, identify the sentiment, and gain a deeper understanding of metrics like NPS and CSAT.

Deep Talk Pricing

Plan Basic (Free): Up to 700 data rows per month Startup ($59): Up to 3.000 data rows per month Pro ($139): Up to 12.000 data rows per month Enterprise ($399): Up to 45.000 data rows per month

Starting price: 

$90.00 per month

Free trial: 

Available

Free version: 

Not Available

Complete dashboard with analysis of your data
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Deep Talk Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Deep Talk

1 - 5 of 12 Reviews

User Profile

David

Verified reviewer

Capital Markets, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

DeepTalk tells you what your data is really saying vs what you want it to say. Invaluable tool.

I have loved it. Really cool, interesting, and incredibly useful data analysis. I am using it for economic and market analysis. This is taking parts of my process to a different level. And the graphics are next level as well so they make reports looks great.

PROS

I don investment research and I am able to feed it FOMC minutes, statements, speeches, etc. I can feed it earnings calls or anything really. It does a great job of breaking down what is being said and showing the trend over time plus so much more. I have been using it a lot and find new insight every day.

CONS

this space is relatively new so I am not sure what it is lacking. The only thing it needs is an API, but I knew that coming in and it should be released to us in the next 3-6 weeks, so I dont look at it as a con.

Vendor Response

Thank you very much for your review David. Today we launched our API. Have a great week

Replied May 2022

Andrew

Veterinary, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2023

Deep Talk - Simplifies Conversations

PROS

I have used Deep Talk and it is amazing when it comes to text mining Thanks to the AI features, it makes data analysis easy and simplifies communication understanding. I like the multiple Customer engagement features.

CONS

It is a super solution and no major issues

Fnu

Management Consulting, 1 employee

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2022

Experience using this Machine Learning Platform for clustering the Wine review dataset

I had quite nice experience with the tool. I was able to generate useful visualizations and draw actionable insights along with deriving key insights from the project results, however, I had to navigate to another platform for using sentiment analysis for the same dataset. so it was a learning experience using this platform with the provided features but also had to use more tool for doing Sentiment analysis that helped me to quickly understand the metrics for positive, negative and neutral reviews.

PROS

Topics and Subtopics related connection, Time series of the graph, Unburst chart and many more functionalities. Ease of use and User experience, easy to create projects and classify and train the model.

CONS

The tool also analyzed the additional column input with the dataset which gave additional analysis for user city, manufacturer, Id, categories, etc. but they were not that refined charts, thus it was ignored for my analysis in the project. In my view, the software can further improve to understand multiple columns of data and give a proper analysis of additional columns of data. The representation of the charts for these dataset were of negligible use. The additional columns should be used to aid in the primary analysis, which I found was lacking in this platform

Reason for choosing Deep Talk

I used this tool in combination with few other tools for my social media projects.

Vendor Response

Thank you for your review! we will take in consideration some of the features you mentioned. Thank you!

Replied April 2022

Paul

Media Production, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Test your machine learning ideas quickly and easily

Excellent, more companies should be testing if the data and problems they have can be enhanced with machine learning. Deep Talk makes this easy.

PROS

If you have some data and a problem to solve then Deep Talk is an excellent way of testing if machine learning and NLP can add value. It "understands" your data much more readily than other systems I've used and then provides a pipeline to running inference models without complex machine learning engineering.

CONS

Once you've reaped that automatic benefits of Deep Talk from your data and your problem set there is no clear path forward. Typically in machine learning you establish a baseline and then iterate, through data and code, on improving that score. With Deep Talk I don't know see how this is possible as there is no export to code or export to another more customisable machine learning platform.

Vendor Response

Thank you Paul!!... today we have launched our API to iterate results and trained models with other services.

Replied May 2022

Mini

Medical Devices, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Flexible data analysis tool

PROS

Deep Talk provides me with a lot of option of platforms that can be connected like hubspot, Zendesk etc. it also displays great infographics to help me properly visualize the data.

CONS

Its a very useful and valuable tool for me.