All Deep Talk Reviews

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User Profile

David

Verified reviewer

Capital Markets, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

DeepTalk tells you what your data is really saying vs what you want it to say. Invaluable tool.

I have loved it. Really cool, interesting, and incredibly useful data analysis. I am using it for economic and market analysis. This is taking parts of my process to a different level. And the graphics are next level as well so they make reports looks great.

PROS

I don investment research and I am able to feed it FOMC minutes, statements, speeches, etc. I can feed it earnings calls or anything really. It does a great job of breaking down what is being said and showing the trend over time plus so much more. I have been using it a lot and find new insight every day.

CONS

this space is relatively new so I am not sure what it is lacking. The only thing it needs is an API, but I knew that coming in and it should be released to us in the next 3-6 weeks, so I dont look at it as a con.

Vendor Response

Thank you very much for your review David. Today we launched our API. Have a great week

Replied May 2022

Andrew

Veterinary, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2023

Deep Talk - Simplifies Conversations

PROS

I have used Deep Talk and it is amazing when it comes to text mining Thanks to the AI features, it makes data analysis easy and simplifies communication understanding. I like the multiple Customer engagement features.

CONS

It is a super solution and no major issues

Fnu

Management Consulting, 1 employee

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2022

Experience using this Machine Learning Platform for clustering the Wine review dataset

I had quite nice experience with the tool. I was able to generate useful visualizations and draw actionable insights along with deriving key insights from the project results, however, I had to navigate to another platform for using sentiment analysis for the same dataset. so it was a learning experience using this platform with the provided features but also had to use more tool for doing Sentiment analysis that helped me to quickly understand the metrics for positive, negative and neutral reviews.

PROS

Topics and Subtopics related connection, Time series of the graph, Unburst chart and many more functionalities. Ease of use and User experience, easy to create projects and classify and train the model.

CONS

The tool also analyzed the additional column input with the dataset which gave additional analysis for user city, manufacturer, Id, categories, etc. but they were not that refined charts, thus it was ignored for my analysis in the project. In my view, the software can further improve to understand multiple columns of data and give a proper analysis of additional columns of data. The representation of the charts for these dataset were of negligible use. The additional columns should be used to aid in the primary analysis, which I found was lacking in this platform

Reason for choosing Deep Talk

I used this tool in combination with few other tools for my social media projects.

Vendor Response

Thank you for your review! we will take in consideration some of the features you mentioned. Thank you!

Replied April 2022

Paul

Media Production, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Test your machine learning ideas quickly and easily

Excellent, more companies should be testing if the data and problems they have can be enhanced with machine learning. Deep Talk makes this easy.

PROS

If you have some data and a problem to solve then Deep Talk is an excellent way of testing if machine learning and NLP can add value. It "understands" your data much more readily than other systems I've used and then provides a pipeline to running inference models without complex machine learning engineering.

CONS

Once you've reaped that automatic benefits of Deep Talk from your data and your problem set there is no clear path forward. Typically in machine learning you establish a baseline and then iterate, through data and code, on improving that score. With Deep Talk I don't know see how this is possible as there is no export to code or export to another more customisable machine learning platform.

Vendor Response

Thank you Paul!!... today we have launched our API to iterate results and trained models with other services.

Replied May 2022

Mini

Medical Devices, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Flexible data analysis tool

PROS

Deep Talk provides me with a lot of option of platforms that can be connected like hubspot, Zendesk etc. it also displays great infographics to help me properly visualize the data.

CONS

Its a very useful and valuable tool for me.

Anonymous

1 employee

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed May 2022

A million use cases for a unique data analysis tool

Fantastic tool with a million uses. Be creative; you could start your own market research firm using this tool, scraping data for resources online and reporting on trends, sentiment, etc.

PROS

I love that Deep Talk lets you import bulk data and turn it into insights. I can pull in marketing data, book manuscripts, whatever I want, and it can report on data and trends hidden within this data.

CONS

It takes a little time to understand how everything works, but it is pretty intuitive.

Vendor Response

Thank you very much for your review

Replied May 2022

User Profile

Kejda

Verified reviewer

Marketing and Advertising, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2022

Make sense of unstructured data

PROS

It works well at extracting insights from unstructured text for sentiment analysis and topic clustering

CONS

Relative lack of integrations — currently must import my data as CSV

Vendor Response

Thank you Kejda for your review, we are launching this week an integration with Zapier to integrate with hundreds of apps. Have a great week!

Replied May 2022

Anonymous

51-200 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed April 2022

Easy solution for complex text analysis

Great!

PROS

Easy to use GUI and strong visualisations/drill-down.

CONS

There was a service outage yesterday so none of my files would validate.

Reasons for switching to Deep Talk

Easier to use Deep Talk

Vendor Response

Thank you very much for your review!!

Replied April 2022

Anonymous

2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed April 2022

How to get more insights from your surveys

It was easy to use, straightforward and I got great insights. I found there was a keyword many students were using that was very important to add to the content of the course we deliver.

PROS

Finding the most critical points on a satisfaction survey I did from a course was straightforward. I imported the CSV with the answers and Deep Talk gave me insights into the words the students used that were most important.

CONS

The user interface could be better designed.

Vendor Response

Thank you for your Review!

Replied May 2022

User Profile

Jorge Edel

Verified reviewer

Marketing and Advertising, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Turn common data into data that works for you

Would recommend it to anyone who needs to grab random data to turn it into usable data.

PROS

I like turning twitter data into data that works for me. It will analyze and make a cluster of keywords that I can dig further to analyze.

CONS

I think the dashboard can be improved to make it more modern. Also, they should implement webhooks and API to have data analyzed automatically.

Vendor Response

Thank you for the review. Have a great week!

Replied May 2022

Alexander

Computer Software, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2022

Easy to use platform to discover insights in my text data

Great experience, we analyze thousands of surveys in just a few minutes.

PROS

How easy it was to analyze my data. I uploaded the surveys and in less than 10 minutes I got the topic classification and other metrics. Also we started training deepers to fin complaints in the surveys.

CONS

The API was in beta at that moment but the support team told us they will open the API during May.

Vendor Response

Thank you Alexander!

Replied May 2022

Stefan

Business Supplies and Equipment, 2-10 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed April 2022

The translation quality from english to german is superb.

PROS

Easy to use, great quality of the translation

CONS

Nothing so far - maybe that there are no cheaper priced packages.

Vendor Response

Thank you Stefan for your review!

Replied April 2022

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