Listen360

RATING:

4.8

(49)

About Listen360

Listen360 is a cloud-based customer engagement solution that enables businesses in the healthcare, franchise, fitness and service industry to collect clients' feedback using surveys and analyze received results. Executives can utilize the dashboard to gain visibility into customer's sentiment, calculate Net Promoter Score (NPS) and access performance metrics in real-time. Listen360 allows organizations to track business operations using hierarchical reporting capabilities and capture customer feedback via Interactive voice response (IVR), outbound phone calls, emails and an online portal. It lets users receive notifications about negative client feedback and use historical information to resolve queries and improve the overall customer experience. Additionally, mar...

Listen360 Pricing

Please contact Listen360 directly for pricing information.

Starting price: 

$99.00 

Free trial: 

Not Available

Free version: 

Not Available

Get instant, actionable customer feedback
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Listen360 Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Listen360

1 - 5 of 49 Reviews

User Profile

Matt

Verified reviewer

Health, Wellness and Fitness, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Game changer!

PROS

Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great

CONS

The number of clicks to get to the screen to address a at risk user

Sara

Facilities Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2017

Great product!

Ease of helping my clients with things that they may have issues with and the efficiency of the surveys so that I know where my employees are doing well.

PROS

I love that this is so easy for not only the business side to use, but also the clients that we are surveying! They are happy that when we say it only takes a couple minutes of their time, that is exactly what the situation is. I also love the dashboard and set up so that you are able to see where/who can improve upon things, and where we are doing well. LOVE this product!

CONS

Some of the reports are hard to design so that they show what I am wanting them to, but that is a minimal issue when compared with the benefits.

jeff

Automotive, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Listen to Listen 360!

great experience overall. very helpful tool to help manage the business

PROS

ease of use, great information on how the customer views your business. great feedback for coaching.

CONS

pricing is a bit more costly then some of the alternatives

Vendor Response

Hi Jeff, We appreciate your feedback! It's exciting to hear you're enjoying the Listen360 experience and can use the learnings for coaching opportunities. It means a lot that you took the time to reach out. Thank you for choosing us!

Replied May 2024

Chanda

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

3

Reviewed February 2020

Listen 360

Works well for what it is supposed to do. A great way to hear from your customers.

PROS

Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.

CONS

Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.

Michael

Health, Wellness and Fitness, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Customer Satisfaction is Top Priority

PROS

This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members. We have been able to show our members that we take their feedback seriously and resolve most issues before they become problems, or before the person chooses to look elsewhere for their fitness needs.

CONS

Nothing that I dislike about the software. I would love it is allowed us to survey our employees and get a NPS from them in regards to their work experience.