The customer service and support is amazing and they also have a huge portal of learning videos and reading material to quickly learning things yourself.

Looks very old school, we got a lot of negative feedback on this from employees, and management wasn't going to let us use it as is for client training.

Overall a great software. Great team and great with feature requests.

Higher customer satisfaction, growing training revenue stream, and increased training consumption.

Customizing the design to a more modern look would have been very costly and time consuming.

Out of the box ability to charge for training, capture analytics and create courses. Great API support to tie into other platforms.

You need to involve customer support or a CSM. Limited customization of reporting and no push reports.

I really appreciate the ability to log in as our users and see what they see.

The customization options via code snippets can sometimes be difficult to organize. Also, the admin console can be confusing to navigate to find specific settings on one page versus another.

The design end of this product is difficult. The coding is constantly changing from what is inserted and it's nearly impossible to copy and paste anything without it changing.

Out of the box integrations help it fit nicely into our organizations tools (Okta/SSO, Salesforce, and Marketo).

Ease of use and ability to implement Subscription Program as part of their offering. Simple navigation, but flexible enough to customize for each user.

No option to customize reports while exporting them is a little drawback.

The ability to have unlimited students and different domains to house internal and externally facing content separately.

Overall the system is great and accomplishes what we need.

Very easy to use and set up - and you get great ability to measure what your customers are doing.

Skilljar has been amazing to work with and the access to customer service has been impeccable.

Skilljar is a great partner - responsive to our business requirements and very agile.

Limited in comparison to typical LMS solutions.

You drive your own course, start to finish. For that alone, Skilljar rocks.

It allows us to post training material for our clients and partners to use. Its easy to post items on the back end and to make changes and you can find support on any topics you need help with.

And the customer service has been a dream come true - always responsive and helpful for essentially any problem we give them.

Generally, I've also had positive experiences with my CSM and other employees. Strong uptime, and openness for the engineering team to provide small updates/customizations.

Easy to use, reliable, robust starting platform.

It was an amazing experience using this program. Will definitely use it again and recommend to anyone who needs a program like it.

I like the ability to search up previous tickets that could help me review issues that occurred before.

I had a great experience using this software. It was a joy in teaching y sales team how to use it and they all had great feedback.

I often have trouble locating previous tickets using the search feature.

TeamSupport is a great solution for managing helpdesk tickets for our organization and the pricing is reasonable for the functionality.

Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well.

There are a lot of useful features and customization, which is important for a software like this. Easy to align my team with our goals.

The configuration and setup is very non-intuitive and confusing.

The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to support customers.

I appreciate the ability to have documented correspondence available to all users at all times.

Ease of use and comprehensive knowledge base, both internal and customer facing. The Dashboard is very intuitive and easy to access key reports and information.

The CDI score allows users to see the overall satisfaction of the client based on customizable metrics. I also like the ability of Suggested Solutions when client are opening tickets.

I like a program that just plain works. In that respect, TeamSupport does its job.

The search functionality in TeamSupport is excellent and extremelu user friendly. Chat functionality is convenient.

Reports are a little difficult and confusing to set up.

Its hard to read the numbers of the tickets on the page, and a lot of the pages have cluttered information on them.

However, the frustrating part of Team Support is the reporting section.

The ability to work with the API to enhance functionality in our situation. The help from the staff has been excellent.

I like the ease of use the most, easy to claim and respond to tickets. The customization is nice as well.

TeamSupport has wonderful customer service and the team is always there to assist.

Helps in following up the ticket as well, interface is also good.

Better Ticket Routing scenario and it can track better with products. Very good especially on CRM integration.

Team Support's reporting capabilities are my favorite feature of the software. We are able to extract all metrics and KPIs needed to run an efficient customer care department.

Despite that, there are the odd instances of slowness or degraded performance.

A software solution that truly gives you the ability to easily assist your clients or work teammates. Customer support made easy.

Our Rep at TeamSupport was wonderful. He gave ideas but allowed us to make our own decisions.

Great CRM tool, especially if you're looking to reduce cost while improving efficiency.

It offers an improved customer experience, and improves efficiency. It is easy to use and a great product for customer service.

US Dollar

Educate, engage, and retain everyone you do business with. Skilljar is the leading external LMS because it is purpose-built for customer and partner education, our powerful software integrates with all the tools you care about, and we are obsessed with making our customers successful. 

Turn new buyers into successful users:
Skilljar’s external LMS helps you onboard customers and partners quickly and turn them into experts on your product. 

Partner with the experts in external education:
Skilljar is purpose-built for external education. As the industry leader, we know the best practices for using education to expand the impact of your business along the entire customer journey. 

Drive measurable impact & profitability:
Educating users at scale decreases the number of support calls you receive while allowing your CS teams to focus on strategically growing customer satisfaction, driving revenue, and increasing profitability. 

Improve customer retention:
Trained customers are more likely to use your product, understand the value, and not churn.  

Get data-driven insights:
Integrate Skilljar data with your CRM, marketing automation, and other customer-related platforms to provide actionable insights for improving customer success and growing your business.

Strengthen the power of your brand:
Create an ecosystem of trained and certified customers and partners. Turn your customers into product experts and evangelists. 

Companies who care about product adoption and customer success--like Tableau, DocuSign, Twilio, Procore, and Gong.io--use Skilljar.

LongDescription

Asynchronous Learning

Course Tracking

Course Management

SCORM Compliance

Communication Management

Mobile Learning

Blended Learning

Churn Management

eCommerce Management

Data Import/Export

Certification & Licensing

Survey/Poll Management

Training Companies

Training Management

Built-in Course Authoring

eLearning Companies

Learning Paths/Tracks

Course Authoring

Video Support

Learner Portal

Modeling & Simulation

Academic/Education

Virtual Classroom

Customer Management

Synchronous Learning

Customer Engagement

Social Learning

Compliance Tracking

Tests/Assessments

Reporting/Analytics

Usage Tracking/Analytics

Corporate/Business

Feedback Management

Video Conferencing

Built-in LMS

Learning Management

Gamification

Training Administration

Onboarding

Third-Party Integrations

Please contact Skilljar for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

201-500

501-1000

1000+

Skilljar Customer Education

In Person

Live Online

Webinars

Documentation

TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement. 


Commenting/Notes

Support Ticket Management

Real Time Analytics

Case Management

Surveys & Feedback

Multi-Channel Management

Application Management

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

IT Asset Management

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

SSL Security

Change Management

Single Sign On

Project Management

Rules-Based Workflow

Customer Database

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Customer Complaint Tracking

Problem Management

Email Templates

Contact Management

Customer Experience Management

Help Desk Management

Configurable Workflow

Social Media Monitoring

Wiki

Real Time Data

Performance Metrics

Routing

Issue Scheduling

Issue Management

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Website Integration

Ticket Management

Event Triggered Actions

Recurring Issues

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Dashboard

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Chatbot

Contact Database

Widgets

Monitoring

Prioritization

Customizable Forms

Appointment Management

Incident Management

Drag & Drop

Auto-Responders

Customer History

Tagging

Corrective and Preventive Actions (CAPA)

Issue Auditing

Multiple User Accounts

Online Forums

For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49

Skilljar Customer Education vs TeamSupport

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