I feel that the folks at SmartKarrot are not just selling a top-quality product but are keen on helping their customers drive value from it (Quite the Win-Win strategy!).

I liked the ease with which the entire customer success journey was established on SmartKarrot platform. It helped us map the onboarding journey as well as retention journey.

SM team is super supportive and helpful. They have a strong team to implement the product.

Overall good experience with the product, support is quite good. Well behaved and professional.

Starting from training to using the software, everything is smooth and easy. I really loved the software and recommend the same to others as well.

My experience with SmartKarrot, from when I sat down for a product demo until now, has been excellent.

SM is a product with great potential, it will greatly help customer success and business analysis if implemented properly. Their people are smart and supportive, super professional.

The platform is intuitive and has very useful set of features to help our customer success team.

Integration with native apps is very easy and the documentation has helped us to get going very fast than building each feature from ground up.

It's easy to use software with multiple features which enable the user to use all the features for better management of customer success.

The product could have a more streamlined interface. Some things are a bit difficult to find, but they are usually there, just hidden among other things.

The frequent updates to platform without informing us beforehand caused some inconvenience, but overall, it still meets our CS needs.

My overall experience has been a positive one. SmartKarrot makes it easy to stay organized so I’m always prepared whenever I meet with clients.

The Success Plays are also super helpful to have defined processes for certain customers. The user interface is very friendly and our CSM was extremely helpful during the integration process.

SENSITIVE CONTENT] have been amazing to work with and are dedicated to helping our team get up to speed and succeed within the platform. They have always been accessible.

Onboarding was very simple with the help of the support team from SmartKarrot. The platform is very easy to use and team members successfully navigated the platform without much training.

SmartKarrot offers the possibility to create Playbooks to define clear guidelines to help CSMs with their daily tasks. This option is great to define processes and help new starts to go up to speed.

There's no new tab option , all activity you have to do in same tab , number of repetition in same tab.

The touchpoint functionalities are also helpful to carry out handovers among CSMs. They are a great asset to log important information of the accounts.

We like how it populates to our website. Birdeye  sends any reports on how successful we are on Google, Facebook and Yelp.

I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.

I've had a great experience and again do appreciate the fact that they're swift to help with any problems.

The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.

Ease of use; Ability to run SMS and/or Email campaigns; Robust campaign customization; Integration with multiple review channels.

It is also great to have our patients give such great reviews, although we can't always make people happy its good to hear where we need improvement. I would highly recommend Birdeye for any business.

I also love that you can search back and see all the conversations that you've ever had with them and search key words/phrases that is very helpful.

Ease of sending request for a review and easy integration with Facebook platform-ability to boost post.

This software works seamlessly with my practice software. It is extremely user friendly.

The customer support is one of the worst that we have ever dealt with.

It also has other helpful features like business listing management so your business listings are the same. You can also get their interactions product to help you connect with customers.

I understand the first year but after many years to trap you like this is horrible business practices.

I had to filed a complaint with BBB before they return my call. Terrible customer service.

The software is pretty good but I am most impressed with their customer service. They were quick to respond and helpful.

The reps are very informative and most importantly the tech support is top notch and easy to reach.

Birdeye is so helpful for our company. The real time text feature with future prospects makes communication so simple and effective.

In the beginning we struggled with integration but those problems have been fixed.

Over charged over promised bait and switch, deceit, and non stop billing issues.

BirdEye Gouges Small Businesses Post-Pandemic with 104% Price Increase.

For the time being I cannot see anything negative. I haven't used enough to be able to have a negative opinion on it.

Flexibility to integrate directly with many other platforms, customer service is really helpful within seemingly seconds of sending a question in.

I like that it's visually friendly. The dashboard is a great way to see an overview of everything happening, and where our company stands in each aspect.

Very simple interface navigation, integration with Yardi, lots of customization, great team/support and innovative tools like Chat Bots.

The ease of use and the technical support are my favorite aspects of the software.

So easy to use and integrates with all of the sites we use.

Good software along with consistent and good support has kept us happy for years.

We have had the software since 2016, and have received 100's of great reviews. It has definitely been worth the investment for our office.

One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.

Very good customer service and a good product.

I like how user friendly the platform is. It is very easy to navigate and learn as a new user.

The software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place.

Being able to reward current customers as well as generate and acquire new customers through the Birdeye software is a very exciting prospect.

I think the ease of this service to build up your customers satisfaction referrals has been great and has helped build up a new client base.

Direct feedback feature needs a new set up. It can be confusing to patients.

The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install.

My favorite part about this software is how user-friendly it is. We work with small businesses and help them gain reviews, and it is so easy walking them through the system.

Not connected to yelp so you will be alerted to a yelp review, but no automated response will be sent. Must log into yelp in order to respond.

Platform is mediocre, service for us was very poor.

The thing I like most about this product is ease of use. It is not only easy for me and my team to use but easy to introduce to our clients and have them use it as well.

It is THAT intuitive and user-friendly, honestly, it's even FUN.

The ease of use and functionality. Our remote scheduling team loves it.

Birdeye is very easy to use and it has a ton of amazing features.

I like the ease and customer service of Bird eye. I like that once i input a customer, they are saved and it shows me their activity.

It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.

It's very easy to use and implement. Customer service is awesome.

Great to get real time compliments via facebook and google from customers! our managers love it.

Birdeye and its easy integration with Salesforce has been a game changer for us.

BirdEye is a great, one-stop shop of solutions for SMBs who want to generate more reviews and manage their online location data – at an affordable annual subscription cost.

Overall I am very pleased with the product. It is a huge improvement from who we previously used.

Effective software for the price. Ease of gaining positive reviews is its most valuable feature.

I like that I can access daily reports to see how we are doing in our industry. It is very user friendly.

The ease of use is one of the best features other than the integration to different POS systems and Google. The new Google Analytics is awesome and Inbox is one of my favorite features.

US Dollar

SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion & Retention) and  Scaling Growth operations efficiently (through Intelligence & Automation).

1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies.
2. Our Intense focus on Automation & Playbooks allows our customers to scale efficiently.
3. Our New Age Design with a PLG mindset allows for a great experience for users.
4. Our unlimited user packages allows our clients to become truly Customer Centric, and enables great alignment within teams.

LongDescription

Real Time Analytics

Engagement Tracking

Surveys & Feedback

Activity Tracking

Customer Segmentation

Sentiment Analysis

Communication Management

Customer Database

Customizable Fields

Churn Management

Account Alerts

Customer Experience Management

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Performance Metrics

Real-Time Notifications

Workflow Management

Revenue Management

Event Triggered Actions

Activity Dashboard

Predictive Analytics

Account Management

Community Management

Customizable Templates

Customer Management

Dashboard

Customer Engagement

Customizable Branding

Reporting/Analytics

Usage Tracking/Analytics

Monitoring

Trend Analysis

Feedback Management

Client Management

Negative Feedback Management

Onboarding

Task Management

Health Score

Search/Filter

Customizable Reports

NPS of Customers

Collaboration Tools

Win/Loss Analysis

Configurable Workflow

Reporting & Statistics

Renewal Management

Widgets

Third-Party Integrations

Email Management

Alerts/Notifications

Real Time Reporting

Behavior Tracking

Campaign Management

Access Controls/Permissions

NPS Survey Structure

Data Import/Export

Process/Workflow Automation

AI/Machine Learning

Data Visualization

Customer Journey Mapping

Customizable Forms

Drag & Drop

CES Survey Structure

CSAT Survey Structure

Chat/Messaging

Self Service Data Preparation

Visual Analytics

Contact SmartKarrot for a personalized price quote.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

51-200

201-500

501-1000

1000+

SmartKarrot

Live Online

Webinars

Documentation

Videos

Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

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