Weave

RATING:

4.2

(477)

About Weave

Weave is the all-in-one customer communication and engagement platform for small- and medium-sized businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. Weave has set the bar for Utah startup achievement & work culture. In the past year, Weave has been named a G2 leader in Patient Engagement, Optometry, Dental Practice Management and Patient Relationship Management software. Product Highlights: • Weave helps small businesses view pertinent customer information like name, phone number, upcoming appointments, past due balances, and family members as soon as they...

Weave Pricing

Please contact Weave directly for pricing information.

Starting price: 

$129.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Promote your business, get discovered, and win more business with Weave’s simple and effective review management tool.

Weave Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

3.5

Value for money

4

Functionality

4

Most Helpful Reviews for Weave

1 - 5 of 474 Reviews

Cari

Health, Wellness and Fitness, 11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2023

Weave is excellent!

User Profile

Annelise

Verified reviewer

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2021

Essential for business

PROS

I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users.

CONS

ISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.

User Profile

Sam

Verified reviewer

Medical Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed September 2021

Great Product. Support Absolutely is the Worse.

When it works, its great. When it breaks, plan on spending an extremely long time to get the issue rectified. Support is: Very slow with acknowledging an issue. Slow response to the issue at hand. No sense of urgency, especially when phones are lifelines of the business. Constantly explaining to each support rep of how our particular system is setup. Most all frontline reps are not familiar with an enterprise setup resulting is trial and error troubleshooting.

PROS

Hippa compliant, Chat features, simple interface, all-in-one product

CONS

Support is terrible. Extremely long wait times both by phone, chat and email. If deploying in multiple locations, be VERY CAUTIOUS. Sales reps are quickly to sign you up, and no single point of contact.

Reason for choosing Weave

Hippa Compliancy.

Staci

Hospital & Health Care, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Weave is the best!

I couldn't be happier. It's easy to use, great customer service.

PROS

Easy to use, saved us a ton of money on credit card processing. Makes my job easier even when closed.

CONS

I have zero complaints. I love everything about Weave.

Reason for choosing Weave

Weave was better. Had better options and saved us money.

Reasons for switching to Weave

Was a better product and saved us money.

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed February 2024

Worst Company

Worse than horrible. Lies and additional fees they didn't tell me about

PROS

What it promised to do. They promised integration which was a total lie. I wish I could sue them.

CONS

Everything. Multiple people lied about being integrated with my software. They didn't tell me there were additional charges that i would need to pay. They stated it would be much more user friendly

Reasons for switching to Weave

Thought it was better and integrated better with my software