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> Reviews of Custify. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Custify is a good fit for you!

Source: https://www.softwareadvice.com/customer-success/custify-profile/reviews

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Custify Reviews

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[Overview](https://www.softwareadvice.com/customer-success/custify-profile/)

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# Custify Reviews

## Reviews Summary

## Overall Rating

4.9

* * *

## Ratings Breakdown

5

(106)

4

(15)

3

(1)

2

(0)

1

(0)

## Secondary Ratings

Ease-of-use

4.8

Customer Support

5

Value for money

4.9

Functionality

4.8

* * *

### Pros

"We have implemented Custify and we immediately saw that customer success managers had more time to spend on strategic calls with customers instead of spending a lot of time on admin things."

"My team and I use Custify for our growing team to manage customers, engage with them more intentionally, and to keep track of tasks and playbooks."

"Lots of great features such as health scores and playbooks to save time"

### Cons

"Often what would be a simple task in another platform takes multiple clicks, or transferring between windows to complete which slows me down."

"Sometimes we have issues with emails not sending / delayed sends"

"Complexity of the system means it takes quite a long time to really become proficient with all the features."

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Custify Reviews, Pros and Cons - 2026 Software Advice