--- title: "Custify Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Custify. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Custify is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-success/custify-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Success Software](https://www.softwareadvice.com/customer-success/) / [Custify](https://www.softwareadvice.com/customer-success/custify-profile/) / Custify Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-success/custify-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-success/custify-profile/alternatives/) # Custify User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 135 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 5.0/5 - Value for money: 4.9/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 118 reviews (87%) - 4 stars: 16 reviews (12%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Custify has become a central tool for our Customer Success team, helping us prioritize accounts, catch risks early, and improve communication with customers. - Also, we’ve integrated via API so we're sending events and attributes which allowed us to automate everything. - It gives us visibility we didn't have before, helps us act proactively instead of reactively, and has directly contributed to improving retention. ### Most mentioned cons - Custom reporting is limited outside the standard dashboards, and the documentation is thin on advanced segmentation — a few configurations needed support instead of being self-service. - Often what would be a simple task in another platform takes multiple clicks, or transferring between windows to complete which slows me down. - Sometimes we have issues with emails not sending / delayed sends ## Custify customer reviews Showing reviews 1-25 of 135 (page 1). ### Great platform - Overall rating: 5/5 - Reviewer: Veronica C. - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Custify has become a core part of our Customer Success operation. It gives us visibility we didn't have before, helps us act proactively instead of reactively, and has directly contributed to improving retention. The initial setup takes some effort, but the payoff in day-to-day efficiency and account insight has been well worth it. We'd recommend it to any CS team looking to scale without losing the personal touch with customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Custify gives our CS team a single, clear view of account health, combining usage data, engagement, and risk signals in one place. The automated playbooks save us hours every week by triggering timely outreach before issues turn into churn. The dashboards are intuitive, easy to customize, and make it simple to report on NPS, health scores, and account status to leadership. Onboarding was smooth and their support team was responsive whenever we had questions. #### Cons There's a bit of a learning curve when first setting up custom fields and segments, especially if you're migrating a lot of historical data. Some of the more advanced reporting features took time to fully explore. It would be great to see even more out-of-the-box integrations in future releases. --- ### Excellent tool for customer management and their corporate health - Overall rating: 5/5 - Reviewer: Brian R. - Industry: Computer Software - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It greatly improved customer management, understanding their issues, and the overall health of each one regarding the system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, the large amount of information in one place, and customer account information management. It is very easy to find patterns and anticipate events. #### Cons Better performance on filters. More and simpler integrations with other systems like MySQL. More surveys options. --- ### "Easy, Intuitive Dashboard with Configurable Alerts and Customer Metrics" - Overall rating: 5/5 - Reviewer: Alejandro S. - Industry: Information Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, a positive experience. It helps anticipate potential customer conflicts before they occur.. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and intuitive. Facilitates customer metrics and sends configurable alerts. #### Cons Setting up database connections is complex. However, once connected, the information is displayed correctly. --- ### Improving the customer satisfaction - Overall rating: 4/5 - Reviewer: Juan Martin C. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 1-3 years · monthly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Extraordinarily CS team that actually partnered up with us and helped grow the business. Also, we’ve integrated via API so we're sending events and attributes which allowed us to automate everything. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great health scores and playbooks to save time. CSMs can set tasks and alerts based on health scores, and they no longer waste time looking for reports. #### Cons Sometimes we have issues with delayed email sends. Nothing so far. We'll review this with with every new use case. --- ### Clean, quick to deploy, good value for a mid-sized CS team - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Good fit for a mid-sized CS team that has outgrown spreadsheets but doesn't need the cost or complexity of an enterprise suite. Deployment was quick and support has been responsive throughout. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Health scoring gives us one view of every account, which replaced our spreadsheet tracking. Playbooks assign onboarding and renewal tasks automatically, so the process is consistent across CSMs. The interface is clean and the team was productive in 4 weeks without long training. #### Cons Custom reporting is limited outside the standard dashboards, and the documentation is thin on advanced segmentation — a few configurations needed support instead of being self-service. --- ### Great tool for Customer success management helpful in reducing churn - Overall rating: 5/5 - Reviewer: Rodrigo L. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Tener todos la información de los clientes en el mismo lugar. Los health scores que permiten tener condensada mucha información. El soporte técnico que recibimos en la preventa y la gestión comercial previa a la compra. #### Cons Nos costó más de lo esperado hacer la primera integración con nuestros sistemas, pero una vez hecha la primera, pudimos avanzar más rápido --- ### Great tool to avoid problems in the day to day - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered We were asked to use it and before we noticed it had really made a impact in how we tackled work and cases. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has helped us avoid problems with clients thanks to the data we could gather beforehand using Custify. #### Cons Nothing really remarkable difficulty-wise. Perhaps the learning curve at first but it's really intuitive after a couple of uses. --- ### Excelente plataforma para gestionar el Customer Success - Overall rating: 5/5 - Reviewer: Gianpiero T. - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Poder tener todo centralizado en una única herramienta y la facilidad para configurar diferentes métricas que ayuden a conocer la salud de los clientes. #### Cons La configuración y conexión con diferentes sistemas al principio fue un poco compleja, luego se hizo más fácil. --- ### A key tool for managing customer health - Overall rating: 5/5 - Reviewer: Sebastian M. - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: 3-5 years · weekly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience has been very positive. Custify has become a central tool for our Customer Success team, helping us prioritize accounts, catch risks early, and improve communication with customers. Custify's support team was responsive whenever we had questions or ran into technical issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Custify gave us complete visibility into our accounts' health in one place. The health scores and automated alerts let us get ahead of churn risks before they become real problems. The interface is intuitive, so our team got up to speed quickly without much training. I also love how easy it is to build playbooks and automate follow-up tasks, which saves us a ton of operational time. #### Cons The initial learning curve for setting up custom segments and attributes was a bit longer than expected, and a few integrations needed technical support to get working the way we wanted. It would be great to see more customization options in the out-of-the-box reports. --- ### Revoluciona la Gestión de Clientes con Custify - Overall rating: 5/5 - Reviewer: Tahelys S. - Industry: Computer Software - Company size: 51-200 employees - Product usage: less than 1 year · monthly - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Utilizo Custify para agilizar la toma de decisiones. Me permite centralizar puntos clave en un solo lugar y verificar el rendimiento mensual de cada cliente. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Me gusta que Custify permita centralizar puntos clave en un solo lugar, lo que ayuda a verificar el rendimiento mensual de manera eficiente. #### Cons Por el momento sin comentarios, mientras use más la herramienta posiblemente encuentre puntos de mejora. --- ### Still good, still doing it's job - Overall rating: 4/5 - Reviewer: Marcin B. - Industry: Information Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros Clear and transparent dashboard. After getting used to it feels lightweight (in a good sense) and does not overwhelm user with the amount of modules thrown at you. #### Cons Having to log-in to Custify often. I think I have to do it every week when I start the work. It requires additional authentication. More customization of email notifications would be useful. --- ### Affordable platform to support your CSMs - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: E-Learning - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Overall I feel like it's a good product for the price point and I can see that they are continually working to improve. They are very receptive to customer feedback. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Great customer support. Team is always available with a quick answer and it's easy to find a time to meet. Custify's playbooks have streamlined my workflow. #### Cons The UX is a bit clunky, not always intuitive. Often what would be a simple task in another platform takes multiple clicks, or transferring between windows to complete which slows me down. --- ### Very Useful Software! - Overall rating: 4/5 - Reviewer: Jesse J. - Industry: Computer Software - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like the ability to create saved views to categorize our customers into different groups. The playbooks are really useful as well. As a software engineer, I use the playbooks to trigger an AWS Lambda function to run custom code I have written. #### Cons As a software engineer, I use API endpoints frequently. I noticed that historical metrics are viewable on the custify customer page. I have tried to use the API to pull these historical timeseries values, but was informed that this endpoint was an undocumented endpoint so I wasn't able to use it like I wanted. --- ### Tool to improve your customer satisfaction - Overall rating: 5/5 - Reviewer: Melissa G. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Very good, provide insight and metrics. Since we implemented the platform, our visibility and follow up into customer behavior has improved dramatically. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros To know what customers think about my product and services, and help them to feel satisfied and reduce churn rate. #### Cons It isn't easy to set up at first, but it becomes a great tool for obtaining relevant information that helps you improve. --- ### Great customer management platform - Overall rating: 4/5 - Reviewer: Kelly H. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall a really good system, does a lot of things all in one place and new features are being developed consistently. Great support team when needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Lots of great features such as health scores and playbooks to save time #### Cons Sometimes we have issues with emails not sending / delayed sends --- ### Great tool to streamline CS processes and measure customer health - Overall rating: 4/5 - Reviewer: Elena M. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been very positive. The platform is extremely flexible and there rarely is a case of "not possible". I'd say the system needs someone tech savvy enough with time to dedicate to setting it up and maintaining / updating it on a regular basis in order to make the most of it. But if you do have that, it is a very impactful system to have! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Long list of integrations covering most of the systems we're working with. Very flexible to adapt to existing processes and make them more efficient with playbooks/ lifecycles. The Health Score feature has been a massive value add for us and it's flexible enough to support our outcome based customer health scoring which is quite complex. Can't fault the support we have received from [sensitive content hidden] and the team! Super responsive and always happy to answer questions, offer advice and come up with workarounds if needed. We have also seen many of our feature and improvement requests/ suggestions materialise which is fantastic. The recent updates to the task manager have been a game changer and the team at Custify is working hard on providing regular quality of life improvements! #### Cons Technical implementation has required a lot of effort on our end. Complexity of the system means it takes quite a long time to really become proficient with all the features. The administration of the system is quite time consuming, but this is also due to the fact that we're using it a lot and try to get the most from the system. --- ### A great tool with surprising depth and prolific product development - Overall rating: 4/5 - Reviewer: Nicole R. - Industry: Computer Software - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, I'm pleased. I get really important insights from custify which I have come to rely on. I believe in their product development efforts as a company - they are so prolific and the scope of features they are releasing regularly really blows me away. I will be sticking around to work through getting my team more fully adopted and working through the other kinks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I really do love Custify. It's a tool with great depth of functionality and it's fairly consistent across it's platform. I really enjoy the level of configuration you have in the tool and more so, the ease of filtering, tagging, segmenting, developing health scores,integration etc. I have very limited access to our tech team and so they did only the minimal integration between our product and custify. [When I consider some of our issues with adoption, it's likely due to how the integration was architected and tradeoffs we made.]. Given that, I set up everything else. I really rely on the insights that I can get about customers' use of our system and the alerting it does for us regarding when usage dips or increases. Playbooks are really helpful and user friendly. #### Cons The UI - it's hard to make sense of everything. I don't enjoy how the UI is organized on the company 360 with each type of record ordered by group. I would prefer to be able to switch to see a time-based view. Additionally, as we add to the metrics we watch for customers, it will need some revisiting bc the right hand column gets very long. I've had a hard time getting CSMs to fully transition to using Custify - this is due to an integration issue between Hubspot, our product and Custify related to having users that can be users of multiple customers' sites. Lastly, we have uncovered some issues that have made the finance reports unusable for us. --- ### Reduce Churn and keep customers happy with Custify - Overall rating: 5/5 - Reviewer: Thomas L. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered It's a lovely experience to work with Custify. It's clear what you need to do in the tool and their support and customer success is incredible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That the results are directly visible. We have implemented Custify and we immediately saw that customer success managers had more time to spend on strategic calls with customers instead of spending a lot of time on admin things. Next to that we are able to spot churn risks way earlier which resulted in negative churn after 6 months with Custify. #### Cons There is nothing in particular but one thing that they can do a bit better is the view. It looks very dry but that is not an issue as the product just does what it promises. Rather have a product that looks older but works then the other way around. --- ### Understanding our clients and leveraging that data is Custify’s main value - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered I would say that Custify is like a magic 8 ball; it somehow always has the right answer and our clients get better service in the end. The segmentation feature is great and the results are accurate. My reporting on our clients’ feature usage has never been more accurate. Custify saves time and lowers churn once you learn how to use it correctly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When I use the customer 360 view, I can see how clients use our software to solve their issues. Custify also allows me to see the clients’ engagement with our product and use those insights through custom playbooks or segmented reports. #### Cons There isn’t really anything I don’t like so far. Maybe the mobile view has some weird bugs. --- ### The best software we found for the needs of customer success and support teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered The goal was to optimize their work and scale the team using the Custify features. It really simplifies the work of devs and sales also since they no longer need to export reports or sync with support on various client specific issues. Churn is much lower now and everyone can focus on their work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The teams can set custom health scores and track them as needed. They can now anticipate our client’s needs. CSMs can set tasks and alerts based on health scores, and they no longer waste time looking for reports. #### Cons I don't think there is one. This is such a great fit for me --- ### Easy to use and a massive help. - Overall rating: 4/5 - Reviewer: Ryan T. - Industry: Computer Software - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Happy with everything so far and looking forward to what's to come. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and really helps automate the Sales & CS flows. #### Cons Some of the integrations or functions may be missing, but the team is happy to listen to our needs. --- ### It just does sooo much - Overall rating: 4/5 - Reviewer: Alex B. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Its been brilliant for us, and still we are only just scratching the surface. The product is great, the business is great and the support is great. My advice to anyone looking at CS software (and we looked at LOTS) I would say do your homework, have a clear plan on what it is exactly you want to prioritise and achieve using that CS software and stick to it. Then, pick Custify and get going. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is so flexible. Once you get your head around how you can use the calculated metrics and segments to really control any activities you want to plan with our customer its such a powerful tool. The support we have received from Custify and in particular Giorgiana is incredible. ALWAYS there, on hand to help us if we have questions or need advice. They listen. We recommended a few improvements on calls with them during our time so far and they take note, pass them on and then in future releases you see some of your suggestions being included - its brilliant. #### Cons There is a lengthy setup process. To really get the full benefit of Custify you need to have it integrating with your systems. They have inbuilt integrations with some CRMs and accounting software but if you want it to connect with your software too you have to be prepared to invest time and resource into developing that integration. --- ### Best Customer Support and software ever - Overall rating: 5/5 - Reviewer: Isaac E. - Industry: Program Development - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, we are totally happy with the team, the software and our future with the software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One of the things that impressed me the most about Custify was the entire team behind this company. Custify offers similar features that are available out there in the market, but the way the customer success team and sales have been with our team is exceptional. They have worked with us to implement a solution that has been a bit of a pain for us due to so many systems that we are managing in-house (Hubspot, Zapier, AWS, etc.) Custify allows us to track trends and behaviors that we only suspected due to limited view caused by several platforms we used to manage our customers. Custify has allowed us to see our impact in real-time and empowered us to make better data-driven decisions. #### Cons There are still areas of opportunity that I see the team building on, which makes me so hopeful for the future. Areas of opportunity, such as not being able to set up lifecycles at people level are one of these areas but every time we have faced something that is unique to how we operate and not something that particularly can be done out of the box with custify, the customer success team over in Custify has been phenomenal in helping us navigate a solution that can help us achieve our end goal. --- ### The sidekick we use to keep churn low and reports easy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered I don’t think there is a better tool for CS teams out there. Although it wasn’t meant for Support, it fits like a glove and worked wonders for me. I can get my reports done a lot faster than in the past when all of the information was segmented and I had to wait for every piece. Now I get everything in one place. I know which customer to contact, what their problem is, I have their conversation history and I know when they need an upselling and what features they use more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I don’t have to work with segmented data from different departments any more. Every piece of information I need on a client ( payment history, chat history, usage of product) is in one place. I can see the clients with poor health scores and do something about it within minutes. I use the company 360 view to the fullest because it saves me a lot of time and has helped me increase the quality of my work. #### Cons It took me a while to get used to the software but the Custify team helped me every step of the way. In the beginning there were also quite a few annoying bugs and software froze but in the last few months everything has been really smooth. --- ### UX and thorough CS features are what convinced us to use Custify - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Since we started using Custify, we have managed to get more clients to stay with us and they are more satisfied with what they get. We can set health scores based on pricing plans, set alerts and solve any issue faster. It’s been wonderful to have a lot of day-to-day tasks taken off our plate due to Custify’s automation features and clear reports. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros By far the best feature of this tool is the customer 360 view. You get every piece of information on a client, in front of your eyes. No more going through different software, making them hold the line or taking forever to find a problem. Everything’s there and what we’ve noticed is how much less time the CSMs and support staff spend with each client now. #### Cons I can’t think of anything that I dislike. I just wish we had this software sooner. ---