About Froged

Froged is a customer success solution designed to help businesses manage processes related to behavior tracking, live chat, email marketing campaigns, and more to improve clients' experience with the brand. CS agents can send personalized messages to clients, gain insights into customer journey and receive notifications about new interactions.

Froged allows organizations to segment clients based on attributes, analyze customer interactions by tracking the rate of sent, opened or clicked marketing campaigns and send custom emails to each contact by adding name, company and other details. Professionals can utilize the WYSIWYG editor and drag-and-drop interface to create a knowledge base, enabling users to streamline self-service processes for clients. Additiona...


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Supported Operating System(s):

Web browser (OS agnostic)

29 Reviews of Froged

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(22)

22

4 stars

(6)

6

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 29 results

March 2020

Roberto from Odontalify

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Great for tracking and understanding users, leads and website visitors

I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful.

Pros

First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want.

Cons

Native mobile app is not yet where it needs to be, but they are working on a new version.

May 2020

Max from worldoptimizer

Company Size: 2-10 employees

Industry: Design

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Froged is a great tool for user conversion and upsells

Great support. Company in Europe! Dedicated team and most important AWESOME and easy-to-use product.

Pros

The easy way Froged allows creating custom event and tags that get attached to visitor. It's also effortless to communicate with live visitors or segment existing users. Froged has built-in Knowledge base and Updates panel. The information can be sent to visitors inside the chat panel and expanded into a popup. They are currently working on a dedicated full page knowledge base including an updates' timeline. The plugin in can send user automatic message in the chat bubble or via email when certain event/tags are applied to a user.

Cons

There isn't much to dislike apart from some minor annoyances but that is a matter of taste. In my case I'd like to have more customizing options of the chat panel layout and an overall reduction of necessary clicks to accomplish tasks. Furthermore, the Froged brand is very playful and I'd like it to be toned down (less Jack-In-The-Box animations etc.) but they are working on these features so this is only a minor note at this point.

Reasons for Choosing Froged

Feature for the price! This product is so great at this price point and offers higher value for my goals.

April 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

An all round solid product

Pros

The product was easy to use and set up. It's very powerful. It has an auto-message feature, a knowledge base and most importantly triggers based on the client behaviour. The fee is also reasonable

Cons

The product isn't white label. Having "Powered by frogged" just isn't professional.

May 2020

Richard from Cotswold Web

Verified Reviewer

Company Size: 2-10 employees

Industry: Internet

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Froged is an impressive Behavioral Messaging Platform like Intercom

Impressed! Excellent software and easy to use.

Pros

Incredibly easy to use and implement. Zero training to onboard the team. Clean interface that is robust and some great features. We use it mainly for website chat and the auto-messages. We will start using the behavioural emails and knowledge base in the future. Support has been fast and helpful.

Cons

I would like to see an android and iPhone app, this is on the roadmap.

Reasons for Choosing Froged

We chose Froged over the competitors for price and ease of use.

April 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

Kind Toad for Live chat support and user aalytics.

Fantastic support and a great system for your priest to grow with.

Pros

The knowledge base, live chat and user tracking features

Cons

No mobile app yet, sometimes it's hard integrate with existing platforms like e-commerce without slowing down your load time.

Reasons for Choosing Froged

Affordability, ease of use and value in the long term