We look forward to working with the Azure development team to offer enhancements to what is an excellent software tool.

I also like the customer service. They're very responsive, friendly, and eager to provide a quality product.

Great knowledgebase and easy to working on detailing.

We have very pleased with the software and support - at a great price as well.

High, low and normal isnt sufficient for my needs.

We were able to institute and bring the software up from ground zero to a useful internal application very quickly.

Not enough customizing possibilities for fields, form etc. Lack of report and dashboard editing.

Their product has constantly been on the improve and the team here are thoroughly enjoying the ease of using a powerful and simple ticket management tool.

It has been a great experience so far. The support team and overall functionality is amazing.

Ease of use and easy access we are a support company and this makes it very easy to support our clients.

Software is limited to basic service desk requirements. This is a streamlined product that does what it says on the tin.

It gives me an easy method to view all cases. It helps our consultants solve cases quicker and helps us learn to better support of porducts and clients.

The software was easy to set up and now we have a better record of tickets so that we can provide the best possible service to our clients.

I love the ease of use and customer support available.

We are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors.

Ease of use and accessibility price point is good.

It is simple and easy to use. Layout of the screen  is nice and clean.

Functional Help Desk with JIRA integration at a great price point.

We had the option to organize and bring the product up from ground zero to a helpful inside application all around rapidly.

It is easy to use and support will be there as dedicated support is there for your account.

It is okay okay tool, i will not vouch much for it but cost effeciency wise, it is better.

The software is cost effective as well. Provide well managed architecture to tackle clients tickets.

Easy to use and understand. One platform to connect all the other platforms.

Product is easy to use and we can do multiple task in the same software where we can close the bulk ticket at a one go.

The reminder & lead maintaining as well as tag lead is the best part.

Easy to use and customer service with offordable price.

Great API , Easy Interface. Overall  very good experience.

Ticket assigning is super easy, all my tickets from various platforms are in the same place which I love the most.

We also can get the daily report of the query we received on the kapture via, Email, call, and chat. Yes, the integration of my operator is very useful for us.

It gives us one place to manage all of client, vendors and all activity in one platform with various features that work for our need. Very friendly and easy to use interface.

Very helpful and easily accessible with regards to customer data. One of the best tool with an easy work layout.

We happen to have a really bad experience with them and this is an honest review  of the ordeal.

The reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly.

We happen to have done business with Kapture CRM and we had a bad experience dealing with Kapture CRM(Adjetter Media), and here is our honest feedback/review/rant.

The product is very easy to use. It is very good to use, reliable and easily understandable.

Even after no services were delivered, they didn’t refund claiming they’ve worked on, so they can’t refund.

However, huge opportunities for the organisation to improve on the support levels. Expect the product to get enhanced to serve the clients quickly.

Side conversation opens new tickets which can be avoided.

Multiple 3rd party integration capabilities, custom workflows and solutions to various problems or business use cases.

We have been providing customer service using Kapture CRM and we are able to scale our support system.

The chat system has helped me improve my ticket resolution rate and has also shown promise in lead generation.

The CRM is good but it will take some time to understand the flow and to get use to.

Before we took the decision to do this we were very patient, tried asking politely, but the response so poor, we thought we will have to do this.

If you are looking for affordable Mobile CRM Software with 24/7 customer support and an amazingly user-friendly interface, then go with Kapture CRM.

US Dollar

AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge base management and reporting.


AzureDesk helps users manage customer service operations such as ticket assignment, private notes and inline image addition to tickets. Other features include data reporting, customer self-service and email integrations.


The ticket management module tags tickets according to their importance and automatically assigns them to agents. The reporting module lets users run reports for a specified time frame and displays them in a dashboard. AzureDesk offers integration with Slack, Olark, ChargeDesk, JIRA, Asana, Chalio, smooch.io and Freshbooks.


Monthly and annual subscription pricing is available. Support is offered via phone, email and through online help pages. Pricing is per user per month.



LongDescription

Support Ticket Management

Surveys & Feedback

Document Storage

IT Asset Management

Change Management

Customer Database

Automated Routing

Call Center Management

Email Templates

Self Service Portal

Help Desk Management

Performance Metrics

Multi-Channel Communication

Queue Management

Client Portal

Social Media Integration

Workflow Management

Email Management

Ticket Management

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Interaction Tracking

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Feedback Management

Appointment Management

Incident Management

Third-Party Integrations

Live Chat

Virtual Assistant

Web browser (OS agnostic)

AzureDesk offer a limited feature "Free Plan" and a "Plus Plan" which costs from $5/agent per month and includes all the available features

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

AzureDesk

In Person

Live Online

Webinars

Documentation

Videos

Kapture CRM offers software tools and solutions to businesses, helping them bring a level of automation to every operation. The Sales CRM and Sales tracking application can be used to optimize prospecting and boost sales. With the help of Kapture's cloud-based CRM, teams can build a brand that customers enjoy doing business with.



AzureDesk vs Kapture

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