I had problems reaching customer service when there was a problem and it wasn't always clear when there was a problem was it coming from my end or from the customer end.

While it's useful for its international wire transfer functionality, cost is higher than other similar service providers, UI is complex, and customer service is limbo.

In my opinion, this is perfect for companies who contract independent contract workers.

At one point, we were unable to send a certain zero dollar invoice which was frustratign because even though it had no monetary or collections effect, it interrupted out logging process.

We had to cut down on our users in the app because of the cost.

I like the notifications received when invoices are received and later when money is expected and then deposited into your account.

Once you get the hang of the program, it's pretty straightforward. Nice having everything in one place rather than scattered between many different programs.

There is always an annoying issue with bill.com.

It's easy to navigate and send invoices, and anything that makes it easier to get paid for freelance work is great in my book.

I feel things started getting worse around the time they went public, but that could be a coincidence. Pricing has gone up considerably in recent years.

My experience has been great. They eagerly accept user feedback and seem to want to improve, but I think they are doing great already.

I have several clients that are using this product and all have had excellent results with it and have recommended it to other companies.

I like the ease of receiving payments from our customers and being able to research payments received.

We absolutely love the fact that Bill.com integrates smoothly with Intuit products and services. Quick and easy sign-up and setup.

They also have really great customer support that care about helping you get the information you need.

The ability to use a feature-rich mobile app was also important. Lastly, the support for multiple bank accounts is helpful for deposits.

I use it every day to keep track of bills and to pinpoint what needs to be paid. I really like that there is AI built in the software.

This was an insane requirement. If you want to use this for your vendors BEWARE! it is not convenient for us AT ALL.

I like that it is user friendly and even has an app to go along with the website to make processing even easier.

Bull.com has always been good but the newest version is extremely user friendly and saves a lot of time.

It seemed like a great product for what we needed.

I am a freelancer that has used the platform several times to send out bills months. Very user friendly and simple understand the platform.

The website will get stuck and I have to zoom out to see anything, I won't get accurate information about when I'm supposed to get my payment (I once waited TWO MONTHS to get paid).

I like that we can integrate our sales from our POS, Aloha, to our HotSchedules account to forecast sales and help control our labor costs.

Their live chat reps are very helpful. Has the ability to sync with many popular accounting software (NetSuite, Quickbooks, Intact).

Well suited for any medium of business and must say excellent mobile app.

I often talk to companies about bill.com because of the simplicity of the system. Bill.com allows us to keep a paperless system and the integration with Intacct works wonderfully.

Cost of the system if super inexpensive and the capabilities work smoothly with Quickbooks, very user-friendly and paperless.

I enjoy using it especially when the customer's request is straight forward.

It has been a very helpful tool to the customer experience team, more than 7 agents are currently handling our WhatsApp channel because of the help of ebanqo, we are very grateful for this.

The Mobile App closes each time a chat has been ended and then I will need reopen it which takes a few moments. This is inconvenient when we are busy and dealing with several chats at one time.

The solution meets our needs and they continually add new features. For example, the recent addition of Instagram DMs has really been great.

Canned response is effective. Simple customer interface.

Although escalations are attended to in a timely manner, there seems to be a time lag in the resolution of such which sometimes lead to service disruption.

Its flexibility and ease of use. Its availability at any time of the day.

I like that we can customize it to suit our needs and people can get answers even when an agent is not available.

Its consumes much network, and also makes the platform slow and drags alot.

Ebanqo is a great customer conversational tool for your business. Its dashboard helps me to see customer conversations, create and track push notifications, analyse the messages with my customers.

It's a good platform which helps to aggregate and streamline all customer communication channels.

Ease of use and pricing is perfect for the business. I could practically expand my team with no additional cost per user.

The frequent updates and error responses that come after.

Availability is commendable. The history of customer service is sufficient for good case management.

The analytics and reports available have been the best feature so far. Also, the Ebanqo Team has been supportive through the on boarding process of the software.

The fact that we can have several support reps attending to customers from our WhatsApp channel.

US Dollar

BILL (NYSE: BILL) is a leader in financial automation software for small and midsize businesses (SMBs). We are dedicated to automating the future of finance so businesses can flourish. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.

LongDescription

Multiple Payment Options

Revenue Recognition

Forecasting

Tax Management

Electronic Payments

Invoice History

Status Tracking

Payment Processing

Recurring/Subscription Billing

Access Controls/Permissions

Debit/Credit Card Processing

General Ledger

Recurring Invoicing

Bank Reconciliation

Mobile Payments

Electronic Signature

Project Billing

Credit Card Processing

Invoice Management

Approval Process Control

Customizable Invoices

Cash Flow Management

Projections

Recurring Payments

Data Import/Export

Accounting

Self Service Portal

Duplicate Payment Alert

Electronic Funds Transfer

Multi-Currency

Mobile Access

Online Payments

Fixed Asset Management

Online Invoicing

Compliance Management

Real Time Data

Data Security

Overpayment Processing

Billing Portal

Vendor Management

Tax Calculation

Credit Card Management

Client Portal

Email Reminders

ACH Payment Processing

PCI Compliance

Workflow Management

Email Management

Budgeting/Forecasting

Activity Dashboard

Invoice Processing

Alerts/Notifications

Payment Collection

Reminders

Fraud Detection

Time & Expense Tracking

Check Processing

Accounts Payable

Cash Management

Mobile App

Billing & Invoicing

Accounting Integration

Expense Tracking

Spend Management

PO Reconciliation

Contact Database

Account Reconciliation

Accounts Receivable

Check Writing

Receivables Ledger

Purchasing & Receiving

Third-Party Integrations

Contingency Billing

Partial Payments

Document Management

Core Accounting

Financial Reporting

Customer Statements

Invoice Creation

For Small Businesses

ESSENTIALS
$45 user/month

TEAM
$55 user/month

CORPORATE
$79 user/month

ENTERPRISE
custom pricing



Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

BILL

In Person

Live Online

Webinars

Documentation

Videos

eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their services and offer support on popular messaging channels like WhatsApp, Twitter, Instagram, Google's Business Messages, Webchat and Facebook Messenger.

If you'd like a platform that aggregates chats from all channels, enabling you to respond to them from one dashboard or an AI chatbot that responds to inquiries 24/7, giving you more time to focus on important tasks, you'd like eBanqo Messenger.

In addition to these, you can automate workflows that enable your customers to self-serve, either to complete purchases or to resolve issues without speaking to anyone.

Other benefits include Push notifications feature to enable you to send broadcast messages from one central platform to different messaging channels like WhatsApp, Facebook Messenger, Twitter and Instagram, a mobile app to enable you to chat with customers anywhere, anytime and integration into back-end systems and third-party apps including popular CRM like Zoho, Hubspot and Zendesk

Personalization

Activity Tracking

Customer Database

Multi-Channel Communication

Social Media Integration

Reporting & Statistics

Knowledge Base Management

Chat/Messaging

Customizable Branding

Auto-Responders

Customer History

Communication Management

Automated Routing

Real-time Consumer-facing Chat

Reporting/Analytics

There are four pricing plans starting from the free plan to the enterprise plan.

- Free Plan: AI chatbot + Live chat with 100 customers on Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Starter Plan: $10 for AI chatbot + Live chat with 600 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Plus Plan: $35 for AI chatbot + Live chat with 2,400 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Growth Plan: $120 for AI chatbot + Live chat with 10,000 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages.

- Enterprise Plan: Unlimited monthly chat customers with custom bots, automation and integration into third-party tools, premium support, and custom reports.

All plans come with an FAQ bot, unlimited agent seats, Hubspot, Zendesk, and Zoho integration.


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