Easy to Use and the notification is really helpful.

Organization by teams ability to costumize,advanced incorporations with frameworks.

Easy, Price, Functions, support and Deplyement on premise option.

Hard to customize for more detailed  functions.

Overall its been great, its answered a lot of our issues in the IT department, and with great customer support its been even easier.

The guides system is in BETA at the moment but is going to be a great module and I am enjoying the process.

A bit difficult to install it if you are new to server, that's all.

The sales and Support team is incredible, we really appreciate it. Good guides and manuals in your site.

Very happy with the software and the excellent support I have always received whenever I ask a question in the live chat.

We save time,  we have improved Customer satisfaction, the company image, and the reporting tool is very Good.

Setting up your signature set up takes a long time to get everything just right. Assigning tickets to people or teams/departments can be confusing.

Their fully integrated Knowledge Base system with Client Portal, AMAZINGly advanced filters with grouping.

Easy to use, easy to customise, very happy with the software.

Work area professional is an extraordinary item to use for organizations and working in a high speed environment. The UI is not difficult to utilize and buyer friendly.

There are a few bugs with the portal and guides area of the system that needs some fine-tuning but overall I have very little complaints.

I like that it can be as customized as you'd like. We branded it ours and are continuously making changes to a lot of the features.

The tool can be customized as per the need and features like live chat, ticket management, reporting make Deskpro a handy product.

The tool is effective, the people are awesome, and for our small company, it's the perfect solution.

It's a tool friendly for end users / agents, I hope to implement son the Customer Service page and the chat.

Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.

I can open huge loads of tickets rapidly and easily.

It's a friendly tool for new users /agents with a Good interface.

Ability to blend tickets is stunning. Work area master is an incredible assistance work area programming that assists us with all that we need.

A really powerful tool with simple interface makes it best in the market.

I really love the 'universal inbox' way of thinking. One inbox for email, chat, facebook and twitter - a good app to streamline my customer service.

In our case visitors often ask us product questions before signing up and brutally reveal what information our website is lacking, or how our messaging needs a bit of tweaking.

The software allows up to 8 agents  (and more) to engage clients on the Whats-app social media channel.

I was using Zendesk, but Zendesk adds attachments as downloadable links. My customers got confused and couldn't find the 'attachment' is was talking about - because it wasn't actually an attachment.

It's a perfect tool to support customers on whatsapp.

If a reply has been sent, it can't be edited nor deleted. It is greatly affected by slow internet speeds.

Thanks to both the macros and the overview, we handle way more emails in less time. We can also keep track of invoices far more effectively now - rather crucial.

So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media.

We had just opted for Desk.com when Casengo came along. I was thrilled to discover that this cloud application does not come with any unnecessary bells and whistles.

This is realy a great system, for free for 1 agent and affordable when your bussiness will grow to more agents. Small problems are quickly answered and solved by their very friendly helpteam.

That tension disappeared as soon as we started using Casengo.

It's a very quick way to empower your Customer Success teams.

They provide excellent support. Casengo knows how to give good customer service.

Nice, quick and easy app for my client service.

It helps to respond to customer queries on the whatsapp channel in real -time.

It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the  device has to synchronize with the software.

Rediciculously fast response time to incoming requests, and a boost in sales, because fast response is a big factor for choosing a software vendor like ourselves.

Initially, listening to audio or videos wasn't enabled but that has been resolved. Plus, we can now view agent statistics instantly.

Customer service was fast and friendly. Really enjoyed this product.

I receive a lot of emails daily, and me and my team weren't able to track who was doing what, and who replied to what. With Casengo, all my email troubles are gone, because of the universal inbox.

There can be some UI improvements. Browsing through cases for examples is not ideal.

US Dollar

Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known issue management, customer experience management, trouble ticketing, help desk and automated routing.


Deskpro helps users to manage their user bases from a central dashboard, view and audit logs on administrative interactions within the help desk, customize the user portal and mention other agents in ticket notes. Users can also generate reports based on agent actions across specific dates, delete agents from the help desk, set access permissions for complaint tickets and use the solution’s RESTful API to transfer data to and from an external source.


Additionally, Deskpro features call recording, call queues, department email accounts, portal templates, multi-lingual live chat and split messages. The solution can either be deployed on-premise or hosted in the cloud and offers services on a monthly or annual subscription basis.


Support is available via email, product guides and an online knowledge base.

LongDescription

File Management

Commenting/Notes

Support Ticket Management

Real Time Analytics

Engagement Tracking

Cataloging/Categorization

Employee Management

Surveys & Feedback

User Management

Application Management

Mobile Alerts

Self-Learning

Performance Management

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

IT Asset Management

SMS Messaging

Rich Text Editor

Templates

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Active Directory Integration

SSL Security

Change Management

Pre-built Templates

Single Sign On

Voice Mail

Project Management

Approval Process Control

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Offline Form

Customizable Fields

Collaboration Tools

Automated Routing

Content Library

Full Text Search

Call Center Management

Template Management

Data Import/Export

File Transfer

Call Routing

Problem Management

Email Templates

Self Service Portal

Contact Management

Help Desk Management

Content Management

Configurable Workflow

Mobile Access

Proactive Chat

Dashboard Creation

Wiki

Real Time Data

Transcripts/Chat History

Performance Metrics

Discussions/Forums

Web Notifications

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Workflow Management

Real Time Updates

Email Management

Website Integration

Ticket Management

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Decision Support

Website Visitor Tracking

Geotargeting

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

WYSIWYG Editor

Real-time Consumer-facing Chat

Inbox Management

Macros/Templated Responses

Mac OS

Web browser (OS agnostic)

Windows 10

Deskpro On-Premise (self-hosted), starting from US$29/agent/month; paid annually (minimum subscription of 10 agents)

Deskpro Cloud (hosted with AWS); starting from US$29/agent/month; monthly & annual subscriptions available with a minimum subscription of 3 agents. 

Deskpro as standard includes all core features, standard support and updates. 

Deskpro Professional and Enterprise are available on both cloud and on-premise, with various benefits including: 
- Premium Support 
- Account Manager 
- Uptime SLAs 
- Onboarding & Quarterly Health Checks 
- Premium features 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Deskpro

In Person

Live Online

Webinars

Documentation

Videos

Euro

Grasp is a cloud-based customer service solution for businesses of all sizes. Primary features include case management, team collaboration tools, multi-channel support, private notes and reporting.


The software provides a shared team inbox that stores tickets, private notes and customer queries. Grasp supports various communication channels including live chat, email, WhatsApp, Facebook Messenger and Instagram Direct.


Users can run performance reports which include agent response activity and conversation handling times. Grasp also provides knowledge base management and self-service features for clients. It offers integrations with WhatsApp, Facebook Messenger, Magento and other ecommerce platforms.


Monthly and annual subscriptions are available. Support is offered via email, chat and over the phone.



Alerts/Escalation

Chatbot

Reporting/Analytics

Monitoring

Prioritization

Tagging

Live Chat

Search/Filter

Premium: €29 per user per month (+unlimited conversations).

Enterprise: €44 per month per user (+first WhatsApp number for free).

Custom: €59 per month per user (+multi brand).

Deskpro vs Grasp

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons