I enjoy using it especially when the customer's request is straight forward.

It has been a very helpful tool to the customer experience team, more than 7 agents are currently handling our WhatsApp channel because of the help of ebanqo, we are very grateful for this.

The Mobile App closes each time a chat has been ended and then I will need reopen it which takes a few moments. This is inconvenient when we are busy and dealing with several chats at one time.

The solution meets our needs and they continually add new features. For example, the recent addition of Instagram DMs has really been great.

Canned response is effective. Simple customer interface.

Although escalations are attended to in a timely manner, there seems to be a time lag in the resolution of such which sometimes lead to service disruption.

Its flexibility and ease of use. Its availability at any time of the day.

I like that we can customize it to suit our needs and people can get answers even when an agent is not available.

Its consumes much network, and also makes the platform slow and drags alot.

Ebanqo is a great customer conversational tool for your business. Its dashboard helps me to see customer conversations, create and track push notifications, analyse the messages with my customers.

It's a good platform which helps to aggregate and streamline all customer communication channels.

Ease of use and pricing is perfect for the business. I could practically expand my team with no additional cost per user.

The frequent updates and error responses that come after.

Availability is commendable. The history of customer service is sufficient for good case management.

The analytics and reports available have been the best feature so far. Also, the Ebanqo Team has been supportive through the on boarding process of the software.

The fact that we can have several support reps attending to customers from our WhatsApp channel.

For localized Customer Relationship Management it is the one solid product can give you what you want.

Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk.

Easy to use in the game and quite easy integration.

For example, deep linking started working after removing Helpshift. So the SDK is doing some crazy stuff under the hood.

On iOS, using Helpshift is pain (from developer perspective). Lot of issues, updates break stuff.

Had a decent integration with our mobile app. The reports/dashboards  had a nice interface that looked modern.

Integration with unity and configuration of notifaction and app settings are very easy. Also offline faq feaure is very good.

Helpshift can be combined with various resources and systems to make participation more convenient. The team has also been very supportive in helping us reach the full potential of the product.

We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent.

Probably the most efficient way to reach our players, answer their queries, updates and event announcements. Their own customer service is also  reliable and indeed helpful.

Helpshift provides easy customer support at a cost.

Ease of use both from a customer's and agent's perspective.

Microsoft PowerBI as their reporting system was very hard to work with.

The service itself is of good level, especially the integration in the game is of good value. Also the different tag options make it easy to prioritize the answering of the issues.

It could also be possible that my current company dont feel those features or functionality as neccessary but it really sucks big time.

The macros and shortcuts surely improve an agent's productivity. Creating several different views and queues that users have access improves the tier distribution.

The dashboard also provides the feature for localizing your FQAs for users which is quite powerful.

Customer service was terrible. The bait & switch pricing.

Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM.

US Dollar

eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their services and offer support on popular messaging channels like WhatsApp, Twitter, Instagram, Google's Business Messages, Webchat and Facebook Messenger.

If you'd like a platform that aggregates chats from all channels, enabling you to respond to them from one dashboard or an AI chatbot that responds to inquiries 24/7, giving you more time to focus on important tasks, you'd like eBanqo Messenger.

In addition to these, you can automate workflows that enable your customers to self-serve, either to complete purchases or to resolve issues without speaking to anyone.

Other benefits include Push notifications feature to enable you to send broadcast messages from one central platform to different messaging channels like WhatsApp, Facebook Messenger, Twitter and Instagram, a mobile app to enable you to chat with customers anywhere, anytime and integration into back-end systems and third-party apps including popular CRM like Zoho, Hubspot and Zendesk

LongDescription

Personalization

Activity Tracking

Customer Database

Multi-Channel Communication

Social Media Integration

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Chat/Messaging

Customizable Branding

Auto-Responders

Customer History

Third-Party Integrations

Communication Management

Automated Routing

Real-time Consumer-facing Chat

Reporting/Analytics

There are four pricing plans starting from the free plan to the enterprise plan.

- Free Plan: AI chatbot + Live chat with 100 customers on Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Starter Plan: $10 for AI chatbot + Live chat with 600 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Plus Plan: $35 for AI chatbot + Live chat with 2,400 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Growth Plan: $120 for AI chatbot + Live chat with 10,000 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages.

- Enterprise Plan: Unlimited monthly chat customers with custom bots, automation and integration into third-party tools, premium support, and custom reports.

All plans come with an FAQ bot, unlimited agent seats, Hubspot, Zendesk, and Zoho integration.


FAQs/Forum

Knowledge Base

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

eBanqo

Live Online

Videos

Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, chatbots and fully automated ticket routing.


Helpshift's platform integrates messaging, automation, bots and artificial intelligence (AI) to deliver personalized, scalable customer service for mobile, web, social and phone channels.



Support Ticket Management

Employee Management

Surveys & Feedback

Multi-Channel Management

Customizable Reports

Document Storage

Access Controls/Permissions

Transfers/Routing

Customer Segmentation

Customer Service Analytics

Workflow Configuration

SSL Security

Sentiment Analysis

Single Sign On

Call Recording

Offline Form

Customizable Fields

Collaboration Tools

Full Text Search

Call Center Management

Data Import/Export

Offline Access

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Help Desk Management

Screen Sharing

Mobile Access

Proactive Chat

Real Time Data

Transcripts/Chat History

Performance Metrics

Queue Management

Client Portal

Real-Time Notifications

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Visual Analytics

File Sharing

Network Monitoring

Data Visualization

Website Visitor Tracking

Geotargeting

Real-Time Chat

Service Level Agreement (SLA) Management

Customizable Templates

Inbox Management

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Chatbot

Widgets

Prioritization

Remote Access/Control

Feedback Management

Customizable Forms

Tagging

Multiple User Accounts

Canned Responses

Live Chat

Campaign Management

@mentions

Virtual Assistant

Search/Filter

Web browser (OS agnostic)

Helpshift's pricing model is based off of completed customer service interactions -- meaning you only pay for the issues that you resolve with Helpshift.  Agents are completely free!

eBanqo vs Helpshift

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