For localized Customer Relationship Management it is the one solid product can give you what you want.

Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk.

Easy to use in the game and quite easy integration.

For example, deep linking started working after removing Helpshift. So the SDK is doing some crazy stuff under the hood.

On iOS, using Helpshift is pain (from developer perspective). Lot of issues, updates break stuff.

Had a decent integration with our mobile app. The reports/dashboards  had a nice interface that looked modern.

Integration with unity and configuration of notifaction and app settings are very easy. Also offline faq feaure is very good.

Helpshift can be combined with various resources and systems to make participation more convenient. The team has also been very supportive in helping us reach the full potential of the product.

We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent.

Probably the most efficient way to reach our players, answer their queries, updates and event announcements. Their own customer service is also  reliable and indeed helpful.

Helpshift provides easy customer support at a cost.

Ease of use both from a customer's and agent's perspective.

Microsoft PowerBI as their reporting system was very hard to work with.

The service itself is of good level, especially the integration in the game is of good value. Also the different tag options make it easy to prioritize the answering of the issues.

It could also be possible that my current company dont feel those features or functionality as neccessary but it really sucks big time.

The macros and shortcuts surely improve an agent's productivity. Creating several different views and queues that users have access improves the tier distribution.

The dashboard also provides the feature for localizing your FQAs for users which is quite powerful.

Customer service was terrible. The bait & switch pricing.

Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM.

We used a much less satisfactory solution before finding Teckst, and our agents were thrilled when they were introduced to the Teckst set up. The customer service is exceptional.

The fact that it is seamlessly integrated with our Desk.com account allowed us to train our team of agents quickly and the learning curve was minimal. That was key to our success here.

We explored other messaging solutions, but Teckst expressed the most excitement about growing with us and helping us innovate as our business scaled.

The only thing we have in the form of a complaint (cuz there arent many) is the price.

Great team to work with. The product is also good and is moving in a good direction.

The account management team was always super responsive and helped us decide the best way to launch SMS with our customers.

The Teckst was quick with the setup. Teckst worked great with HelpScout.

I loved how easy it was for my agents to use, its ability to integrate into all of my team's tools, and the hands on fantastic customer service I always received.

In general there is no negative point since they comply with what they promise. What I can comment is that I find it a bit expensive.

It's super easy to get it installed and even easier to use. Super straightforward software with fast service if you have any questions or requests.

Easy set-up, simple to use, low cost, great customer support.

The integration into our current ticketing system has been great and allowed our team to seamlessly talk with our customers.

There is no self-service dashboard for admin actions.

Beautiful seamless integration with Zendesk. On-board in for the agents was equally easy.

It's quickly become one of our favorite channels thanks to their setup. It's been great being able to discover it as they are and to be able to give actionable feedback about the solution.

It was easy of use and quick to set up. Our customer support person at teckst was delightful, always available and very knowledgeable.

Easy to set up and scale. Great customer service and partnership.

The team that we have to help us with our needs has been great. Ease of use is really nice as well, it is easy to understand, implement and train on.

Desk.com doesn't support emoji usage, so for our first ~6 months of Teckst usage we weren't able to send customers emojis.

The technical team of engineers is also on top of investigating any time we have an inquiry. They also gave us early access to their Facebook Messenger solution, which works much like SMS does.

At low volumes, the per unit price can be a bit pricey given their pricing model.

Always helpful when we have questions or want to change something. Great data that is readily available and easy to action.

Connects seamlessly with our other communication channels. Easy to use by all of our agents.

There is still a lot of room for the product to grow. They are allowing for texting within salesforce and trying to mimic that is a difficult task.

I used text at 2 different on demand start up companies.

US Dollar

Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, chatbots and fully automated ticket routing.


Helpshift's platform integrates messaging, automation, bots and artificial intelligence (AI) to deliver personalized, scalable customer service for mobile, web, social and phone channels.



LongDescription

Support Ticket Management

Employee Management

Surveys & Feedback

Multi-Channel Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

Customer Service Analytics

Workflow Configuration

SSL Security

Sentiment Analysis

Single Sign On

Customer Database

Call Recording

Offline Form

Customizable Fields

Collaboration Tools

Automated Routing

Full Text Search

Call Center Management

Data Import/Export

Offline Access

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Help Desk Management

Screen Sharing

Mobile Access

Proactive Chat

Real Time Data

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Queue Management

Client Portal

Social Media Integration

Real-Time Notifications

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Visual Analytics

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Data Visualization

Website Visitor Tracking

Geotargeting

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Inbox Management

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Widgets

Prioritization

Remote Access/Control

Feedback Management

Customizable Forms

Auto-Responders

Customer History

Tagging

Third-Party Integrations

Multiple User Accounts

Canned Responses

Live Chat

Campaign Management

@mentions

Virtual Assistant

Search/Filter

Web browser (OS agnostic)

Helpshift's pricing model is based off of completed customer service interactions -- meaning you only pay for the issues that you resolve with Helpshift.  Agents are completely free!

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Helpshift

In Person

Live Online

Webinars

Documentation

Videos

Teckst is a cloud-based SMS marketing and two-way texting solution for contact centers and customer service companies. Primary features include SMS/MMS, Facebook Messenger and WeChat connectivity, single sign-on, audio and desktop notifications, conversation assignment, active ticket status and macros and snippets.  


Teckst allows users to select and send messages from a pre-written message database. Customers can connect with their customer service providers via SMS/MMS, Facebook Messenger, WeChat and more. The conversation tag feature allows users to organize issues and track metrics.


Teckst helps users assign tickets to available agents. It marks active tickets with a bright blue dot to prevent agent overlap. It offers integration with Salesforce, Zendesk, Help Scout, Oracle Service Cloud, FreshDesk, SugarCRM and others.


Teckst is offered in a monthly subscription pricing option. Support is offered via email and over the phone. Other help options include white papers and FAQs.



Shortcodes

Mass Texting

Communication Management

Contact Management

Mobile Keywords

Website Integration

Pricing is per-agent, per month. Enterprise pricing is also offered. Contact Teckst for pricing information.

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