TenFold vs Tidio

TenFold has 147 reviews and a rating of 4.74 / 5 vs Tidio which has 205 reviews and a rating of 4.75 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.74 / 5 (147)

4.75 / 5 (205)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

May 22, 2019

June 30, 2021

Pros/Cons

  • Pros

  • Love that this is so easy to use every day! It's great for logging calls and keeping track of customer interactions, click to call is very convenient.

  • Great app! Keeps me organized and working as efficiently as possible. Can't imagine going back to using a spreadsheet as CRM.

  • Cons

  • Early on in using tenfold it crashed a few times for us and did not function in the way it should. Aside from that we are happy with tenfold and continue to use it.

  • Some days the number of calls will be very far off. But for the most part it is very simple to use so I don't have many cons.

  • Pros

  • It was super easy to install and setup. The customization options are easy to work with. And it seems easy for the users to engage with us.

  • Price, Ease of use, Great function to predict what customer type

  • Cons

  • Not sure if this is a general problem or what, i could not install the linux application on my ubuntu 18.04 perhaps somthing can be done about it. Aside from this everything works just fine

  • A little buggy at times and widget is slow to load on the web site. Customer service is on and off as they respond quickly but the agents are not all professional.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos