The nice thing about this tool is how simple you can connect your Dialogflow robot to here.

There are no big issues with Tiledesk generally, the fact is that the software and the company both are new in the field and still evolving to meet the high standards.

Customer service is helpful. Good layouts and ease of scheduling.

All in all, Tiledesk is an excellent chatbot solution that is perfect for businesses that want to provide customers with quick and efficient support.

Tiledesk is a fantastic customer service platform that provides a comprehensive suite of communication and collaboration tools.

Easy to integrate and customizable easily with help of different methods and APIs.

Tiledesk is an excellent customer service solution that has a great user interface and is easy to use.

It's not often you find a software with a full-featured fee plan. Tiledesk is one of the best, and it is easy to integrate with your website or third-party application using JavaScript code.

I love the most is it is free and easy deployment.

One of the most fastest and seamless conversational platform which helps in channelizing the end to end communication channel.

I liked most that Tiledesk is open-source and has a great development team behind it doing their absolute best to make features that other competitors provide at a much higher price or not at all.

Great product,  great support, excited to see more businesses using Tiledesk in the future.

Great experience with this platform when it comes to customer services for many reasons it's friendly and much easy to access. Engagement with our customers has made marketing and campaigns reliable.

So far, I am completely enthusiastic about Tiledesk and would recommend it to anyone who wants a good live chat software.

We switched to Tiledesk from Drift, and are not looking back. Tiledesk is more lightweight (better for pagespeed), far, far less expensive, with way better chatbot support.

Ease of use, speed and mobile app for android device.

Highly reliable and stable software as it never shows any sign of shut down or slowdown which is awesome.

Apps, a lot of integrations with third party apps with very good documentation.

Ease of use and willingness of the team to listen to possible improvements.

This makes it easier for me to hand off my chatbot to a human customer service operator. This helps me save time and money, as well as providing me with a better customer service experience.

Wonderful functionalities with extreme usability for achieving this at its best. Level of Customer engagement and interaction has attained a different level of exposure and rapport due to this.

Very surprised and very happy with the ease of use and integration.

I'm very impressed with the quality of the software and service, documentation, UI/UX. Thank you for the great job.

It's features such as live chat, file sharing, transcripts, and support ticket management can help businesses improve customer satisfaction by resolving customer issues quickly and effectively.

I loved how easy this is to set up on the cloud. So simple my 80 year old dad uses it.

It is not costly at all and comes with flexible subscriptions which can meet needs of all sorts of businesses from small to large without any issue.

I really like the look and feel of the chat widget, that the chat widget is very customizable and the fact that it is a complete solution with the option for live agents, CRM and dashboard.

I like it a lot, for me it works as the perfect bridge between any third party app and my sales software.

The usability of Tiledesk has seen a high improvement and a lot of extremely helpful features have made their way into the platform in the last years.

No context in the conversation, I can't follow up a conversation very far, cant store data and webhooks are very confusing.

I only miss the option of an automatic translation of the chats, but on Discord I learned that such a feature is already being worked on.

It is a cost-effective tool but needs lots of improvement.

Using Tiledesk has been an incredibly positive experience. Its easy-to-use interface, comprehensive customer support, and impressive set of features make it a great platform for customer service.

Overall, I had a positive experience with Tiledesk. It is a powerful customer service platform that is easy to use and affordable.

The ease of setting up , and the quick understandable usage are the SOP.

The system was easy to integrate, and whilst we rarely needed to contact the support staff, they were immediately available and always helpful.

The customer service representatives are highly knowledgeable and responsive, making it a great choice for businesses that need to provide their customers with quick and reliable customer service.

Some of the API docs were slightly out of date when we last checked it, but overall, have minimal complaints.

It gives you solutions for everything. Also, the best thing about it is the opportunity it gives you to have an agent behind the bot in case the bot itself doesn't know how to respond.

Setting up a self instance was complicated. I'll leave that to the pros.

For my initial setup, I was a little confused by the fact that the projects I entered took a little while to show up in the tool.

With this toolkit I can stay focused, meet deadlines, create alerts for activities to be performed. This allowed me to gain productivity and miss deadlines, all simply and practically.

Some of my favourite product features are the colour-coded importance markers and the time tab showing time spent on each task.

It offers enough features on the fair price. It is highly intuitive and easy to use.

I can easily assign tasks and invite my team member via email to work on the same task. It is easy to use, easy to track projects and can be integrated with other app services.

Vu is great when managing very small amount of project and tasks. The pricing is good, and have a free option to try out before use.

We are new to this system, but the customer support has been stellar. It also combines two or three systems we were using previously all into one.

User interface is great, we can use the platform with full features without problem thanks to its user-friendly inteface.

It's clean, intuitive, and easy to use. The built in timer is far and away the best one we've used as a company.

But that lag was a one time experience. Navigating the concepts as a first time user was overall a little more complex than other tools.

To Do Vu is finally sorting out two big problems for me.

It has beneficial for us to track clients & time spent. This helps us to determine our pricing, which is useful.

Customer support is very responsive right now and seems to care about user experience - I hope they don't get cannibalized by bigger companies that would ruin the app.

I like todo.vu because it has built-in billing and syncs tasks to a calendar of your choice. Also todo.vu's interface is beautiful and user friendly.

At work it is useful, and you can even use it in your private life.

Todo.vu have an old approach towards their UI. I really love the inbuild time tracking.

Mobile app hangs when trying to change workspace. Mobile user cannot sign into same workspace, making the whole thing useless.

The time start from -20sec. Sometimes When I click stop timer it didn't stop and keep running.

Then view analytics about this. It helps in keeping track of employee's tasks, as well as how much time we spend on clients & projects.

The UI and ease of use for this software is amazing.

It is a simple yet powerful project manager and I really like it. I am impressed by how simple the workflow is for todo.vu.

I really like that the product is so, so simple! and so focused on task management and timekeeping, and it gets very detailed from there.

Hard to find much that I don't like, but the filtering options when you're looking for a task, especially the done and archived tasks.

The time tracking and recurring tasks are super good working parts.

Super intuitive and visually pleasing interface. I think it would be great for entrepreneurs and small business owners looking to organise activities and tasks.

Todo.vu is such a great collaboration software for technical design projects.

I am impressed with the minimal but effective way of project management.

Customer service cares about the cases we report them and they are fast to solve the problems.

I loved the web and mobile interface that come with this application, it does what it sets out to do very well and I like that about it very much.

As a freelancer, I am rewarded to set up a task and project within the 14 days trial period so as to reduce my cost of the subscription.

Ease of use if the first thing that stood out to be with this product.

Euro

Using Tiledesk, businesses can create a chatbot on website and use it to generate leads for their business. It contains an AI-powered bot to automate customer support and engagement on all your digital channels: from your website to facebook messenger. 

Tiledesk includes team organization with multi-project management, SLAs setting, smart assignment of queues, department organization, and more. It offers a dashboard with real-time analytics. Teams can use the chatbot to collect customer data and then send targeted promotions based on that information.

Key Features:

1. Omnichannel Messaging: Tiledesk brings together multiple communication channels, including chat, email, and social media, into a centralized platform. This enables businesses to engage with customers seamlessly across various channels and provide consistent support.

2. Ticket Management: The platform offers a robust ticketing system that allows businesses to organize and prioritize customer inquiries efficiently. Agents can assign, track, and resolve tickets promptly, ensuring quick and effective issue resolution.

3. Chatbots and Automation: Tiledesk leverages AI-powered chatbots to automate routine customer queries and provide instant responses. This frees up agents' time, enabling them to focus on complex issues while maintaining a high level of customer engagement. No coding skills are required thanks to the no-code chatbot visual builder.

4. Knowledge Base and Self-Service: Businesses can create a comprehensive knowledge base within Tiledesk, providing customers with self-service resources such as FAQs, tutorials, and troubleshooting guides. This reduces the need for repetitive inquiries and empowers customers to find answers independently.

5. Real-time Analytics and Reporting: Tiledesk offers robust analytics and reporting capabilities, providing businesses with valuable insights into customer support performance. Agents and managers can monitor response times, customer satisfaction ratings, and other key metrics to identify areas for improvement.

6. Integration and Customization: Tiledesk seamlessly integrates with popular CRM, help desk, and eCommerce platforms, allowing businesses to leverage their existing systems. It also offers extensive customization options, enabling businesses to tailor the platform to their specific needs and branding.

LongDescription

Support Ticket Management

Real Time Analytics

Activity Tracking

Transfers/Routing

Real-Time Monitoring

Single Sign On

Offline Form

File Transfer

Contact Management

Content Management

Mobile Access

Proactive Chat

Transcripts/Chat History

Multi-Channel Communication

Real-Time Notifications

Activity Dashboard

Reporting & Statistics

Geotargeting

Chat/Messaging

Customizable Branding

Reporting/Analytics

Monitoring

Drag & Drop

Auto-Responders

Customer History

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Search/Filter

One-to-One Messaging

Real-time Conversations

Surveys & Feedback

Multi-Channel Management

Lead Capture

Code-free Development

Customer Service Analytics

Natural Language Processing

Configurable Workflow

Real Time Data

Performance Metrics

Intent Recognition

Chat Transcript

Social Media Integration

AI/Machine Learning

Email Management

Knowledge Base Management

Multi-Language

Chatbot

Feedback Management

Pre-Configured Bot

Human Handover

Customizable Fields

Event Triggered Actions

Contact Database

Lead Qualification

Template Management

File Sharing

Ticket Management

Communication Management

Real-time Consumer-facing Chat

Customer Communication

AB Testing

Customer Surveys

Automated Responses

For Sales/Marketing

Automated Routing

Customer Support

Process/Workflow Automation

Language Detection

Virtual Assistant

For Developers

Customer Database

Workflow Management

Visual Analytics

Alerts/Escalation

Multi-Channel Marketing

Data Import/Export

Lead Management

Group Messaging

Email Automation

Access Controls/Permissions

Alerts/Notifications

Real Time Reporting

Engagement Tracking

Employee Management

Self Service Portal

Queue Management

Customizable Templates

Inbox Management

Multiple User Accounts

Email Templates

Help Desk Management

Website Integration

Service Level Agreement (SLA) Management

Customizable Forms

Document Storage

Real-Time Chat

Use the Free Forever plan to discover conversation automation.

The Basic plan is for individuals who want to automate simple website conversations.
The Pro plan is designed for individuals and small teams looking to expand automation across channels.

The Enterprise plan allows you to exploit all the premium features and receive support for designing tailor-made chatbots.


Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Tiledesk

Live Online

Webinars

Documentation

Videos

US Dollar

todo.vu is Australian-owned and -developed software that combines task and project management with time tracking and billing to provide an all-in-one productivity tool for freelancers, consultants and teams.

Managing any number of client-related or in-house tasks is made simple -- never miss a deadline again, and get things done with a clear and considered workflow.

Users can capture tasks quickly, organize their workload visually, delegate, collaborate, and track any time spent on tasks – at any hourly rate.

todo.vu’s unique integration of tasks with time tracking and billing means teams can work uninterrupted while time cost totals are calculated automatically in the background. 

See where every minute of your workday goes, track team and project progress, raise detailed invoices in minutes, and use real,  easy-to-understand data to fine-tune the way you work.

All of this leads to improved efficiency, profitability, and service transparency that exceeds client expectations.

Every todo.vu account gets its own email address that allows users and clients to exchange project details and documents using a built-in email feature. 

todo.vu syncs with iCal, Office 365 and Google Calendar to import and display deadlines and meetings on a single calendar.

As an Australian-owned company, todo.vu provides quick, comprehensive and responsive support via phone and email. 

Teams new to todo.vu are able to access complimentary onboarding with todo.vu's Founder, Tom, who will also show you around the platform during your free trial with a no-obligation, 30-min demo.

File Management

Commenting/Notes

Milestone Tracking

Automatic Time Capture

Status Tracking

Billable & Non-Billable Hours

Billable Items Tracking

Idea Management

Due Date Tracking

todo.vu offers two pricing plans: the Solo Free plan, which is $0 forever for one staff user, and the Business Time Plan, which is $9 per user/month for unlimited users and includes customised branding and additional storage. todo.vu's Business Time subscription cost is capped at $99 per month, which is the equivalent to 11 users. That means after 11 users, you can add as many users as you like and never pay more than $99 per month.

Tiledesk vs todo.vu

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