bookingkit Software

About bookingkit

bookingkit is an online booking management solution that helps tour and activity providers bring their business online, while also managing and marketing their bookings. The solution caters to any business which offers a service within the leisure industry, from tour guides, to museums, to water sports, to escape games. bookingkit helps its users generate PDF invoices, manage day-to-day scheduling operations, and automatically sync availabilities in real time. The solution supports payments via bank transfer, PayPal, credit cards, coupons, and cash. The channel management module helps users list and push their services on different channels including TripAdvisor, GetYourGuide, mydays, and dozens more. The suite is completed by various analytics features that h...

bookingkit Pricing

StarterKit: €49 / month Our StarterKit includes the essential tools for tours and activities providers to manage, promote and sell experiences. In just a few clicks you can bring your business online, boost bookings and increase revenue. - Online Payment Fee: 3% - Booking Fee: 3% - Ticket Fee: €0,50 BusinessKit: €99 / month Our BusinessKit is ideal for providers with a more complex administration system, which requires a software that will help you handle a growing amount of international bookings and reservations from one centralised platform. - Online Payment Fee: 3% - Booking Fee: 2% - Ticket Fee: €0,50 ProKit: €499 / month Our ProKit is for those who require dedicated, personalised support, advanced booking flexibility and the ability to manage multiple sites and hundreds of daily visitors internationally. Further details provided upon request.

Starting price: 

49.00 per month

Free trial: 

Available

Free version: 

Available

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Overview

bookingkit User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 39 reviews

Anonymous

Company size: 1 employee

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2019

easy and efficent program and staff

Pros

Really nice how it's involved in my website. Really easy and in accordance with my website style. Also, communication with other tourist OTA is important for me to manage only one agenda. The Staff, CSRs were really kind to me! Thanks, guys!

Cons

I think it misses a title when I manage my products, but they give the possibility to tell them. Even if they don't change the view, I like the possibility to communicate the problem on the software in a clear way. Maybe they will adjust it in the future

Ricardo Alexandre

Company size: 2-10 employees

Industry: Entertainment

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

March 2021

Good, but a little expensive

I started with bookingkit because they have a great checkout UX for our site visitors. They are very friendly when you start and they will help you a lot. Pricing it's not so good compared to other similar solutions. That was a huge factor to leave.

Pros

It's very intuitive and you also have info boxes to understand how to do things. You also have a dedicated team that is willing to help you. But the best part is the interface for your client. At the moment, it's the best you can get with this kind of tool. It has everything the client need to feel comfortable with the ticket purchase: great design, several payment options, safe environment. Also the bookingkit team can customize according to your needs. Integrations with OTAs are easy as 1 click.

Cons

The back end seems a little old fashion, but because it is intuitive and works well, you don't care. The integrations with OTA are easy but there could be more options. I just stopped using BookingKit because it was a little expensive and also because one of the employees was rude when I complaint about bug on their side that they took more than 1 week to solve and after insisting a lot.

Reasons for choosing bookingkit

It had a much better interface for our site visitors and also they were more friendly.

Reasons for switching to bookingkit

Bokun needed a lot of improvement.

Frank

Company size: 2-10 employees

Industry: Sports

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

August 2019

BE CAREFUL with trial accounts, they charge you!

I opened a trial account with bookingkit. While testing I found out that many functionalities are not activated within the trial account, so I clicked on activating the more advanced functionalites, e.g. resource management, which I needed to test as well. Some days after entering some test bookings, I received an invoice for bookings I made via bookingkit. I was surprised and contacted bookingkit to let them know that I only have a test account and they should please cancel the invoice. What I had to learn then was a joke to me: by activating the resource management functionalities, they reverted my trial account into a payable acount! Without any clear hint or pop-up, they just do it. I contacted bookingkit, but they are just not willing to cancel the invoice .... I am now in a very frustrating email conversation with them to try to get rid of this annoying invoice. Instead of behaving customer friendly and understanding that trial accounts chould not be charged, they sending me invoice reminders and refuse to cancel the invoice. Usually if something like this happens already during the trial phase, one can imagine what happens if you are a real customer ... So my recommendation is: fingers away from bookingkit trial accounts! As this case is ongoing actualy: I will post another comment once I found out if bookingkit continues to enforce payment of the unjustified invoice, or if they understand that charging for trial accounts is a no-go.

Pros

Looked promising in the beginning, until I had to learn that they are charging for trial accounts

Cons

Bad customer service, lack of functionalities re resource management

Kilian

Company size: 2-10 employees

Industry: Entertainment

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2019

Bookingkit is handy and reliable!

It is really the perfect solution for my business!

Pros

The dashboard is very straight forward and presents a broad array of functions in a very clear way. The product is easy to use and allows you to start offering online bookings within minutes. Been in contact with customer support many times and they always were fast and helpful!

Cons

As far as I understood, there are some minor restrictions in terms of customising the plug-in. Also, flexible vouchers can be tricky, but that's advanced stuff!

Reasons for choosing bookingkit

Bookingkit just works so well and FareHarbor just didn't offer any real advantages.

Marco

Company size: 2-10 employees

Industry: Entertainment

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

June 2019

Theater with bookingkit

Overall my experience ( i own 2 accounts) is really ok. The service and communication works quick and as well they find mostly a solution for problems. The service and quick response is more important for me then evera options.

Pros

I like the easy to use software. Very easy to integrate to other platforms and mostly the function is 100% perfect. For customers also for me and my business.

Cons

For a theater there are more events to integrate, then for a sport event. We have many different events. At the moment its not possible to integrate a place management that customer can chose their seats... Sometime its not easy to find the right event in the lists to integrate in. the websites because of much scrolling - and its not really easy to delete a event, just overwrite... Also to add a booking service charge to the customers at the checkout would be help us to make the price more transparent to the customers and our clients and arts...

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