Has everything but takes a while to learn

Great! Its what we have been looking for for our school. I just wish we found it sooner!

Pros

It has everything we need for our school all in one place. It makes it super easy to keep track of our students, what classes they are in AND easily allows parents to access their own portal and pay online whenever they need to.

Cons

What I like least is that it was very hard to learn. Everyone is still learning and its not super user friendly. We have all been having to just play with it to figure things out.

From the onset the Class Juggler screen looks complex as there is a lot to look at all at once.

There are a lot of great features that we are still beginning to tap into. Enrolling students into events as if it was a class, limits the paperwork that needs to be done for the many different events that we hold on a monthly basis. One difficulty is that we have several different staff members sharing our computers at once and it is a bit time consuming to log in and out often when sharing with another staff member. It is good, however that when staff make changes into the system it does keep track of who made the changes. That has been helpful in the training process as we then can identify which staff member is making mistakes and needs more training.

Pros

I like the ability to keep track of make-ups for students who miss their classes. This is very important to our company. We can easily go back and see all of the attendance for our students and track full classes easily. We can now use a staff reward system for full classes as it is easier to track than our last system and that has been motivational to our staff as a whole.

Cons

I do not like that all funds that are in the account automatically get charged at the end of the month for those who are on Autopay, even if the due date for some of the funds has not come up yet. Due to this issue we are still having to use another program. This difficulty is still an important one to fix so we can phase out the use of our other system. Using two systems has created some confusion in communicating with our clients about what they owe and that confusion has created some frustration for our customers. Our office staff has been received several frustrated phone calls from customers about this issue.

Overall good. There are some things that I would like looked at for efficiency in our application.

Pros

I like the ability to pull reports, to manage attendance and to mass communicate with clients. I also like that I can get to Enrollment History quickly and also the ability to annotate notes on most screens as needed.

Cons

The update in the software that changed the attendance view for students. The 12 month view is too much information on the screen at once. Maybe 3 months at a time. The way we use that application we offer make-ups 3 months from the time a class is missed. With 12 months of attendance in the screen you have to filter through too many entries to locate a missed class from 3 months back. Access to 12 months is great but all 12 months on the screen is too much. Also, if you are looking for an entry from Jan 2018, you have to change the reference date to Jan 2019. It's annoying!

Good Software for the money and great customer service

This is our 2nd year using the software for our dance studio. Last year we used it to for our student enrollment, class scheduling and reporting. This year we started using it to bill our customers and track tuition and payments. I relied on customer service quite a bit while I was setting up the financial side of things, and they were extremely patient and helpful. We still only accept cash or check but are looking at adding a credit card option for next year. We also don't use the customer portal option currently. Class Juggler has helped us keep our heads as we grow. The only thing I would like to see is an option to help us create recital orders. The interface isn't very pretty or intuitive, but it does function well and it doesn't take much time to figure things out. I would rather have a hard working reliable software than an unreliable one that looks pretty.

Pros

Reliable, updates are useful. Reporting often has an export option so it can be manipulated and customized in excel. Monthly tuition statements are easy for the customer to read and understand. Customer service is helpful.

Cons

No recital/performance/ dance order option. Not very pretty to look at and not intuitive.

Personal opinion

As a dance studio director, I have found Class Juggler overall to be a great addition to our company! I still wish there were some additional ways to record specific information for Prospective customers and keep them out of our Active count. Also, I find the email functions a bit "unreliable." Often, even after selecting specific customers, mass emails go out and therefore cause more time needed to respond and clarify to the unintended receivers.

Pros

Great way to manage accounts, create reports and for the most part, user friendly.

Cons

Email functions have some control challenges. Would still like to have some better options for recording specific info regarding prospective customers and tracking details as we wish.