ClassJuggler Software

Pros

I love the customer portal! It as cut my work in half by allowing customers to take care of their account on their own. We have cut down on our paper use so much already, and not even half of our customers have logged on yet.

Cons

the pre-built in prorating for pricing classes doesn't work right. It assumes the first class is whichever day you enrol the student, and there is no way to change what their actual first day is, meaning we have to do all prorating by hand.

Pros

I like the layout and easy access to profiles. If we ever have a problem with the system or would like something changed, we have no problem getting someone from customer support on the phone to assist us. Everyone from customer support is also very good about calling us back in a timely manner.

Cons

I really dislike the fact that once a transaction has been entered, you cannot edit the transaction, you have to completely delete the transaction. I also dislike that the system does not automatically save progress. This makes it hard to multi task

There are a lot of great features that we are still beginning to tap into. Enrolling students into events as if it was a class, limits the paperwork that needs to be done for the many different events that we hold on a monthly basis. One difficulty is that we have several different staff members sharing our computers at once and it is a bit time consuming to log in and out often when sharing with another staff member. It is good, however that when staff make changes into the system it does keep track of who made the changes. That has been helpful in the training process as we then can identify which staff member is making mistakes and needs more training.

Pros

I like the ability to keep track of make-ups for students who miss their classes. This is very important to our company. We can easily go back and see all of the attendance for our students and track full classes easily. We can now use a staff reward system for full classes as it is easier to track than our last system and that has been motivational to our staff as a whole.

Cons

I do not like that all funds that are in the account automatically get charged at the end of the month for those who are on Autopay, even if the due date for some of the funds has not come up yet. Due to this issue we are still having to use another program. This difficulty is still an important one to fix so we can phase out the use of our other system. Using two systems has created some confusion in communicating with our clients about what they owe and that confusion has created some frustration for our customers. Our office staff has been received several frustrated phone calls from customers about this issue.

Pros

Most parts of the software are very intuitive like managing students, customers, tutors. I still haven't got tutors and there are several aspects of the software I haven't used so I will know in the next couple months.

Cons

There are a few aspects that I need help figuring out. Some of them are managing the customer portal. Recently a user said they were not able to reset their password. I deleted the customer record in class juggler and asked the person to register again. I hope this doesn't happen frequently.

Pros

I like that all my classes are in one place and its easy to contact parents individually or as a group.

Cons

I wish there was a mobile app since accessing the site via mobile is difficult and I often have to take several tries to get where I would like.

It's a convenient service for parents to pay online.

Pros

The customer service is very good and the price is very reasonable comparing to all the market competition. Customer portal is quite clear and professional looking.

Cons

The user interface is a little daunting and the check-out process is not straightforward. Almost all my customers emailed me after they purchased the program because they never receive any confirmation. Also we keep asking for adding more fields to suit our business requirement.

Pros

Our corporate uses this product. I like that you are able to send out emails to all families and also they are able to make payment via online

Cons

Trying to get the time to understand all features. I don't like that you are not able to speak with someone right away and need to email or wait for a phone call.

Pros

I like the ability to pull reports, to manage attendance and to mass communicate with clients. I also like that I can get to Enrollment History quickly and also the ability to annotate notes on most screens as needed.

Cons

The update in the software that changed the attendance view for students. The 12 month view is too much information on the screen at once. Maybe 3 months at a time. The way we use that application we offer make-ups 3 months from the time a class is missed. With 12 months of attendance in the screen you have to filter through too many entries to locate a missed class from 3 months back. Access to 12 months is great but all 12 months on the screen is too much. Also, if you are looking for an entry from Jan 2018, you have to change the reference date to Jan 2019. It's annoying!

Pros

No more emailing or mailing families and easy for people to pay. Organizes families for our staff and allows us to keep track of new students and families

Cons

It's not quite as flexible as we would like but we have made it work for our schedule.

Pros

Offers plenty of reports, an online parent portal, and inputting financial info is easy. The customer support is absolutely amazing. They answer emails quickly and are always friendly on the phone. They were able to quickly register all 150 families in our orchestras in less than a week and helped us set up the parent portal in less than a day.

Cons

It is not the most straightforward in the beginning, when you are trying to figure out how to read transaction pages, and a lot of features that would be convenient just aren't there (yet!). Unfortunately you can only submit one registration fee per account, and you have to manually change it for courses that might have a different fee included in the cost. There are other small nitpicky things, but honestly the cons are not huge.

Ability to record and track customers.

Pros

...Access and adjustable date ability to Customer Balance Statements for printing or email.
...Pre-Pay ability.

Cons

..Lack of versatility with start and stop dates; would like to be able to insert a preset start and stop-date instead of waiting for actual day and then going in to complete task.
..Being able to have make-up and trial attendees be recorded in number of students for that particular day in that particular class shown under capacity categories when list classes for day.
..Being able to record multiple charges before saving to customer account.
..For reports being able to use search words.

Pros

What I like most about Classjuggler is it easy to use. The gym I work at recently switch software and it was easy to make the switch for everyone.

Cons

I do not like how when you like at the student attendance page it shows their attendance from the last year instead of just the last month.

puts everything at my fingertips and up to date immediately.

Pros

easy to use once it is set up. I like that I can look up balances, people's phone numbers, e mails whenever I want. I love being able to send mass e mails to my customers and send e mails to certain classes easily

Pros

The reports available to keep track of student accounts, it's all in one place! I love I can look up all the students credit card info and payment details so easily.

Cons

The screen is a bit confusing with so many tabs and menus.

Pros

CUSTOMER SERVICE ROCKS!
Like the different financial pieces I can pull. Notifications process is also a plus

Cons

The time table for lack of use before it kicks you out is very short.
Not all features are as user friendly as they appear
Not as easy to clean up duplicate clients - especially if parents have different last names from each other and/or child

I could not run my business without ClassJuggler. Has so many features to manage all my classes.

Pros

Classjuggler software has the whole package. Anytime I need a special report for one of my classes. I call customer service and Im advised in about 2 steps and I have what I need. I love that I can check
my class attendance right on my phone.

Pros

We have been using class juggler for many years. It is user friendly for our staff and customers. It saves us time and energy so that we can focus on our students.

Cons

The Email feature can be frustrating at times. I wish there was and easier way to attach pictures and add photos.

Pros

Organization, it keeps things in one place and easily viewed when opened. Also, all the information pops up when needed

Cons

It's really hard to use with smartphones, it takes such a long time to understand the software, it's not intuitive.

Pros

Transactions are so easy to keep track of! If an employee doesn't know what to do, it takes less than three minutes to explain the process.

Cons

One thing that I would like is to have easier access to parents and students, most of the time I have to go all the way back from start when I need to go back in the system.

The efficiency factor is priceless. I am a huge fan of this software and everything about this company.

Pros

Once you do the initial setup it is very straightforward and the ease of use is great. The support is also fantastic. I love the reports it can generate and their usefulness. It is very affordable and that is important as we serve many low income families.

Cons

A few glitches - How to include both parents in class emails when the parents are divorced and only one is registered.
Many of my customers forget to put in their cell carrier.
Yahoo has sometimes been difficult with emails from Class Juggler