ClassJuggler software


163 reviews(4.5/5)
163 reviews(4.5/5)

ClassJuggler is a cloud-based customer and class management solution for businesses such as dance, gymnastics and cheer, theater, swim, academics, athletics, education, K-12, art, music and more. Key features include class scheduling, student registration, online bill payment, customer self service and reporting.

ClassJuggler allows users to choose features and tools and customize their software modules according to business needs. It supports all kinds of classes including monthly billed classes, long or short one-time payment classes, no-end-date classes, open schedule classes and various times and duration. The conflict checker identifies possible scheduling challenges. Add-on features include credit card processing, accounting, website design and tax preparation.

ClassJuggler is compatible with Windows, Mac, iOS and Android devices. Customer support includes 24x7 email and telephone support in US and Canada.

Supported Operating System(s):
Web browser (OS agnostic)

163 Reviews of ClassJuggler

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  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Flexible Class Management Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great way to manage accounts and create reports.

    Cons

    A little clunky and not fluid. Several steps involved to do simple tasks.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Becca from Central Coast Gymnastics

    May 2018

    Amazing customer support, constantly surprised by the adjustments.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the customer portal! It as cut my work in half by allowing customers to take care of their account on their own. We have cut down on our paper use so much already, and not even half of our customers have logged on yet.

    Cons

    the pre-built in prorating for pricing classes doesn't work right. It assumes the first class is whichever day you enrol the student, and there is no way to change what their actual first day is, meaning we have to do all prorating by hand.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rion from Central Coast Gymnastics

    March 2018

    I use Class Juggler at work and have had an easy time using this for over a year now

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the layout and easy access to profiles. If we ever have a problem with the system or would like something changed, we have no problem getting someone from customer support on the phone to assist us. Everyone from customer support is also very good about calling us back in a timely manner.

    Cons

    I really dislike the fact that once a transaction has been entered, you cannot edit the transaction, you have to completely delete the transaction. I also dislike that the system does not automatically save progress. This makes it hard to multi task

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClassJuggler, ClassJuggler

    April 2018

    thanks for your feature suggestions and for your kind words on the customer support and change requests and the overall layout! your input helps us to understand our customers key priorities, information we can use to make ClassJuggler an always-improving product!

  • Shannon from Central Coast Gymnastics

    Number of employees: 11-50 employees

    March 2018

    From the onset the Class Juggler screen looks complex as there is a lot to look at all at once.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    There are a lot of great features that we are still beginning to tap into. Enrolling students into events as if it was a class, limits the paperwork that needs to be done for the many different events that we hold on a monthly basis. One difficulty is that we have several different staff members sharing our computers at once and it is a bit time consuming to log in and out often when sharing with another staff member. It is good, however that when staff make changes into the system it does keep track of who made the changes. That has been helpful in the training process as we then can identify which staff member is making mistakes and needs more training.

    Pros

    I like the ability to keep track of make-ups for students who miss their classes. This is very important to our company. We can easily go back and see all of the attendance for our students and track full classes easily. We can now use a staff reward system for full classes as it is easier to track than our last system and that has been motivational to our staff as a whole.

    Cons

    I do not like that all funds that are in the account automatically get charged at the end of the month for those who are on Autopay, even if the due date for some of the funds has not come up yet. Due to this issue we are still having to use another program. This difficulty is still an important one to fix so we can phase out the use of our other system. Using two systems has created some confusion in communicating with our clients about what they owe and that confusion has created some frustration for our customers. Our office staff has been received several frustrated phone calls from customers about this issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClassJuggler, ClassJuggler

    March 2018

    Thanks for your review, Shannon. Glad to hear that ClassJuggler helps you keep track of student makeups and to facilitate your staff reward system! We also appreciate your comments regarding account payments. We take such suggestions into consideration when planning upcoming product upgrades.

  • Sukanya from iCode McKinney

    March 2018

    It is easy to learn and start implementing quickly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Most parts of the software are very intuitive like managing students, customers, tutors. I still haven't got tutors and there are several aspects of the software I haven't used so I will know in the next couple months.

    Cons

    There are a few aspects that I need help figuring out. Some of them are managing the customer portal. Recently a user said they were not able to reset their password. I deleted the customer record in class juggler and asked the person to register again. I hope this doesn't happen frequently.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClassJuggler, ClassJuggler

    March 2018

    Sukanya, typically password reset issues are with the end-user. Often when receiving a generic email like a password reset, the emails can go to their SPAM folder. It's a good idea to always have them check this first. And deleting their entire record was unnecessary. You can easily change a customers password, for them, right from their maintenance screen. Give us a call if you run into any other similar issues. We love to help our clients!

  • Sarah from Kinderdance

    March 2018

    Great for my dance classes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that all my classes are in one place and its easy to contact parents individually or as a group.

    Cons

    I wish there was a mobile app since accessing the site via mobile is difficult and I often have to take several tries to get where I would like.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClassJuggler, ClassJuggler

    March 2018

    Thanks for your review, Sarah. Glad to hear that ClassJuggler helps you manage your classes and easily contact select parents! We also appreciate your mobile app suggestion. We value customer suggestions, and use these to plan upcoming product upgrades.

  • Christine from Brainyak, LLC

    Number of employees: 1 employee

    March 2018

    The system takes some learning time but it is easy for administration after getting used to it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's a convenient service for parents to pay online.

    Pros

    The customer service is very good and the price is very reasonable comparing to all the market competition. Customer portal is quite clear and professional looking.

    Cons

    The user interface is a little daunting and the check-out process is not straightforward. Almost all my customers emailed me after they purchased the program because they never receive any confirmation. Also we keep asking for adding more fields to suit our business requirement.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClassJuggler, ClassJuggler

    April 2018

    Thanks for your strong review, Christine! Glad to hear that you like the mobile-friendly Customer Portal! It's the brainchild of customer feedback. So please do keep it coming, both the feature suggestions and kudos. :)

  • Tamra from Kinderdance of Michigan, LLC

    March 2018

    still trying to understand program and use my time wisley

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Our corporate uses this product. I like that you are able to send out emails to all families and also they are able to make payment via online

    Cons

    Trying to get the time to understand all features. I don't like that you are not able to speak with someone right away and need to email or wait for a phone call.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClassJuggler, ClassJuggler

    April 2018

    Hi, Tamra, and thanks for your feedback! ClassJuggler has many, many tools for schools, and this is why we make ourselves available to customer support via e-mail or phone; it's good to have someone walk you through some of the features to help you get comfortable with it. And your chance of reaching us by phone faster is going up; we've just increased our customer service representative count.

  • Cheryl from Jersey Jets Gymnastics

    March 2018

    Overall good. There are some things that I would like looked at for efficiency in our application.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    I like the ability to pull reports, to manage attendance and to mass communicate with clients. I also like that I can get to Enrollment History quickly and also the ability to annotate notes on most screens as needed.

    Cons

    The update in the software that changed the attendance view for students. The 12 month view is too much information on the screen at once. Maybe 3 months at a time. The way we use that application we offer make-ups 3 months from the time a class is missed. With 12 months of attendance in the screen you have to filter through too many entries to locate a missed class from 3 months back. Access to 12 months is great but all 12 months on the screen is too much. Also, if you are looking for an entry from Jan 2018, you have to change the reference date to Jan 2019. It's annoying!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClassJuggler, ClassJuggler

    April 2018

    Cheryl, the ability to see more attendance was a feature enhancement requested by many of our clients. Not all updates are met with enthusiasm, we realize. I think that adding a range dropdown to the screen, letting you choose how much information you would like to see, would be a great compromise and would satisfy your desires. As to your second issue, you may not be understanding the use of the reference date. The reference date is the center point for viewing attendance entries. If you want to view attendance from Jan 2018, just choose January 2018 as your reference point. This will show attendance from Jan of 2017 (one year earlier) up through Jan 2019 (one year later than your reference date). I hope this helps.

  • Kathryn from Pennsylvania Regional Ballet

    March 2018

    We have used Class Juggler for 5 years and are very happy with the convenience it offers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    No more emailing or mailing families and easy for people to pay. Organizes families for our staff and allows us to keep track of new students and families

    Cons

    It's not quite as flexible as we would like but we have made it work for our schedule.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClassJuggler, ClassJuggler

    March 2018

    It's been a pleasure serving you for these past five years, Kathryn! Glad to hear it's helped you organize families/students and keep up communications with them. With each upcoming release, we hope to add flexibility to ClassJuggler's functionality, per your hopes.

  • Rana from Three Rivers Young Peoples Orchestra

    March 2018

    ClassJuggler has been a great resource for both nonprofit youth groups that I work for.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Offers plenty of reports, an online parent portal, and inputting financial info is easy. The customer support is absolutely amazing. They answer emails quickly and are always friendly on the phone. They were able to quickly register all 150 families in our orchestras in less than a week and helped us set up the parent portal in less than a day.

    Cons

    It is not the most straightforward in the beginning, when you are trying to figure out how to read transaction pages, and a lot of features that would be convenient just aren't there (yet!). Unfortunately you can only submit one registration fee per account, and you have to manually change it for courses that might have a different fee included in the cost. There are other small nitpicky things, but honestly the cons are not huge.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClassJuggler, ClassJuggler

    April 2018

    Thanks for your kudos, Rana. Glad to hear that the reports, financials, and other features are proving to be valuable to you! Thanks, too, for your improvement suggestions; we use these to influence product development.

  • Ann from Dutchess County Gymnastics Center

    March 2018

    For the most part easy customer entry and enrollment features.

    Ease-of-use
    Functionality
    Quality
    Support

    Ability to record and track customers.

    Pros

    ...Access and adjustable date ability to Customer Balance Statements for printing or email.
    ...Pre-Pay ability.

    Cons

    ..Lack of versatility with start and stop dates; would like to be able to insert a preset start and stop-date instead of waiting for actual day and then going in to complete task.
    ..Being able to have make-up and trial attendees be recorded in number of students for that particular day in that particular class shown under capacity categories when list classes for day.
    ..Being able to record multiple charges before saving to customer account.
    ..For reports being able to use search words.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClassJuggler, ClassJuggler

    April 2018

    Ann, Some of your suggestions are really great. I'll get them added to our suggestions database for possible inclusion in a future release. You can also make suggestions directly to us on any screen in ClassJuggler by clicking on the "Suggest a Feature" button. Give it a try any time you have an idea.

  • Ashley from Jets Gymnastics

    February 2018

    Class juggler is very user friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most about Classjuggler is it easy to use. The gym I work at recently switch software and it was easy to make the switch for everyone.

    Cons

    I do not like how when you like at the student attendance page it shows their attendance from the last year instead of just the last month.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClassJuggler, ClassJuggler

    April 2018

    Great feedback, Ashley, thanks! We're happy to hear that you found it easy to switch brands to ClassJuggler and that it's user friendly. Thanks too for your feature requests. :)

  • Pamela from Staunton Academy of Ballet

    February 2018

    We love Class Juggler. It has been a blessing . I feel the technical support is excellent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    puts everything at my fingertips and up to date immediately.

    Pros

    easy to use once it is set up. I like that I can look up balances, people's phone numbers, e mails whenever I want. I love being able to send mass e mails to my customers and send e mails to certain classes easily

    Cons


    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClassJuggler, ClassJuggler

    April 2018

    Thanks much, Pamela, for your high score and the specifics you like, such as our support, ClassJuggler's ease of setup, data access, and more!

  • Brandy from Indiana Elite Gymnastics

    February 2018

    Love the program and customer service is always available if I get stuck!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The reports available to keep track of student accounts, it's all in one place! I love I can look up all the students credit card info and payment details so easily.

    Cons

    The screen is a bit confusing with so many tabs and menus.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClassJuggler, ClassJuggler

    March 2018

    Thanks for your high scoring of ClassJuggler, Brandy, and that the reports and credit card features are serving you well. Sorry about the volume of information/features -- somewhat unavoidable given the depth and breadth of the program and its capabilities. Please continue to take advantage of our one-on-one online/phone support. This way, we can help you target the specific features you need and get up to speed quickly on them. Anytime you are about to broaden your ClassJuggler experience into a new feature, please don't hesitate to contact us! :-)

  • Stacy from JumpBunch

    February 2018

    Very positive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    CUSTOMER SERVICE ROCKS!
    Like the different financial pieces I can pull. Notifications process is also a plus

    Cons

    The time table for lack of use before it kicks you out is very short.
    Not all features are as user friendly as they appear
    Not as easy to clean up duplicate clients - especially if parents have different last names from each other and/or child

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClassJuggler, ClassJuggler

    April 2018

    Stacy - glad to hear our customer support rocks your world. :) We also value the constructive advice. We are always looking for ways to make the ClassJuggler more user-friendly and will take your input to heart as we make further updates.

  • Simone from Kinderdance By Simone

    Number of employees: 1 employee

    February 2018

    I've been using Classjuggler for over 6 years and its like having my own personal assistant !

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I could not run my business without ClassJuggler. Has so many features to manage all my classes.

    Pros

    Classjuggler software has the whole package. Anytime I need a special report for one of my classes. I call customer service and Im advised in about 2 steps and I have what I need. I love that I can check
    my class attendance right on my phone.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClassJuggler, ClassJuggler

    March 2018

    We sure appreciate your glowing testimonial, Simone, thanks! We're happy to continue serving as your online personal assistant :)

  • Shannon from Rising Stars Academy

    February 2018

    Great program, user friendly and convenient.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We have been using class juggler for many years. It is user friendly for our staff and customers. It saves us time and energy so that we can focus on our students.

    Cons

    The Email feature can be frustrating at times. I wish there was and easier way to attach pictures and add photos.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClassJuggler, ClassJuggler

    March 2018

    Thanks for your great review, Shannon. So glad to hear that it's a time and energy saver for you! We appreciate both the kudos and the constructive advice. We are always looking for ways to make the ClassJuggler more user-friendly and will take your input to heart as we make further updates.

  • Amaury from Pittsburgh music academy

    February 2018

    I feel like it could be more intuitive, specially with smartphones. It gets really frustrating.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Organization, it keeps things in one place and easily viewed when opened. Also, all the information pops up when needed

    Cons

    It's really hard to use with smartphones, it takes such a long time to understand the software, it's not intuitive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClassJuggler, ClassJuggler

    April 2018

    Thanks, Amaury, for both the praise and the constructive advice. We are always looking for ways to make the ClassJuggler more user-friendly and mobile-optimization is one we are working toward daily. We will take your input to heart as we make further updates

  • Emily from All About Dance LLC

    Number of employees: 11-50 employees

    February 2018

    Classjuggler makes keeping track of students SIMPLE and predictable!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Transactions are so easy to keep track of! If an employee doesn't know what to do, it takes less than three minutes to explain the process.

    Cons

    One thing that I would like is to have easier access to parents and students, most of the time I have to go all the way back from start when I need to go back in the system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClassJuggler, ClassJuggler

    April 2018

    We so glad you find the tracking of students simple and predictable, Emily, as well as the ease of performing transactuons. We appreciate both the kudos and the constructive advice. We are always looking for ways to make the ClassJuggler more user-friendly and will take your input to heart as we make further updates

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