Jackrabbit Dance Software

FrontRunners 2020

About Jackrabbit Dance

Jackrabbit is a cloud-based dance studio management solution that is suitable for studios of all sizes. Key features include online registration and payments, recurring billing, QuickBooks integration, costume management and email/texting. Jackrabbit dashboard allows users to check current enrollment revenue, class details, alerts for birthdays, waiting lists and task lists. Users can post staff announcements using different colors and fonts. Class listings and available spots can be checked in real time on the website. Families can sign up for classes through online registration. With Jackrabbit’s mobile app available for Android and iOS, parents can check class listings, receive push notifications, update their customer portal and more. Support includes phon...

Jackrabbit Dance Pricing

No contracts, pricing based on total student count. 1-100 students: $49/month 101-250 students: $89/month 251-500 students: $129/month 501-1000 students: $169/month

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

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Rich features and robust functionality empower you to communicate and connect with parents, students and staff – anytime, from any device.

Jackrabbit Dance User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 415 reviews

Anonymous

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

December 2020

Just What We Needed!

Melanie

Verified reviewer

Company size: 2-10 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2022

It is expensive but you get what you pay for.

Overall my experience has been positive. Jackrabbit is expensive, but they seem to offer the most features for a complex dance school. One way or another we can find what we need through Jackrabbit

Pros

What I like most about this software is the customer service. This is a robust and complex system that has evolved spectacularly over the 10+ years that I have used it. There are many features that can be confusing at first. But the customer service team is always ready to help and in a way that makes it easy to understand and replicate on my own later.

Cons

One thing that is missing is a retail feature for online sales. They have implemented a retail feature that can be done in person. But I would love to be able to sell our uniforms on our website through Jackrabbit. I would also love to see the email/communications features made more robust. It would be nice to know who is opening our emails and who is not.

Reasons for choosing Jackrabbit Dance

Jackrabbit was more refined for dance studio management than the other two options.

Reasons for switching to Jackrabbit Dance

Needed more robust system.

Anonymous

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2018

Satisfied but could be more.

We love this for customer interaction and management. Bill pay is easy and straight forward. This falls short of being a total studio solution in my opinion however. Feel free to reach out to me for more ideas, I would even be interested in long term product development if you want.

Pros

I love how many options there are for reports and options within the report.

Cons

I would love for this software to have better inventory management and store management features. Also, hour tacking/employee scheduling is a little bit lacking. I have been using Homebase for hour tracking. Would be nice to us JR but the software is lacking.

Response from Jackrabbit Technologies

Thank you for sharing your experience with Jackrabbit! We¿re thrilled that you love the reporting functions. We hope you continue to get value from all of our features as your business grows. Please send us your ideas through the "send idea" button in your portal, we'd love to hear from you.

Replied December 2018

Rachel

Company size: 11-50 employees

Industry: Fine Art

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2022

Lisa's Dance Connection

I learn the most with the live chat agents. I'm thankful for that feature. We have something odd happening every once and a while where "JTech" posts things and I cannot track which employee actually posted a charge or did something in the portal. I spoke with a live agent and she didn't understand why that was happening either.

Pros

After using DanceManager on a desktop without cloud capabilities since the 1990s, Jackrabbit is a breath of fresh air.

Cons

I want portal messages from customers as a notification or a tab on my executive dashboard. It is annoying to go to the sent emails in reports every day to check. (I know we receive emails but my email address sends all Jackrabbit automatic emails to spam because it would overwhelm my inbox.) We also were frustrated in the beginning because we bought a card reader through SafeSave and it was not Mac compatible and we are stuck with it. We are using our Chase credit card processor for in person purchases, SafeSave for online purchases (or in-person requesting to use card on file), and Square when at performances/competitions. We desperately need something to read cards and update the customer's account simultaneously. (Rather than us charging the card and entering that they paid)

Reasons for choosing Jackrabbit Dance

We had studio owner friends would recommended Jackrabbit and we liked talking to you at trade shows.

Reasons for switching to Jackrabbit Dance

We needed a cloud-based software with POS capabilities. (Our statements from Dance Manager would not put the date over 1999 - that is how old our system was!)

Debbi

Company size: 2-10 employees

Industry: Performing Arts

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2020

Wish we had transferred sooner.

Tuition processing Mass emails Parent Portal ease.

Pros

Our dance studio had been using a software that didn't utilize any modern for some time now...basically we were using a dinasour program for studio management. We transferred to the Jackrabbit system during quarentine and it has been amazing. With great customer support and many resources my questions about the system are quickly answered. So far any problem that we come accross we are able to find the answer to with much ease. The program allows our staff to communicate easier and become involved more with the developement of each of our students. My families are so pleased with the upgrade as well. Our favorite part about the software is tuition processing. It is easy and can be done in minimal time. Everything is integrated! We only wish we had tranferred sooner.

Cons

Because of how many aspescts Jackrabbit uses and covers for your studio, there is a lot that goes into the set up of the system in order to meet the exact needs of your studio. However, after the set up process and allowing yourself to get to know the ins and outs it is easy.

Reasons for choosing Jackrabbit Dance

We chose Jackrabbit based on a reccommendation from another dance studio.

Reasons for switching to Jackrabbit Dance

Dance Manager wasn't able to meet our web-based needs.

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