Jackrabbit Dance software


107 reviews(5.0/5)
107 reviews(5.0/5)

Jackrabbit is a cloud-based dance studio management solution that is suitable for studios of all sizes. Key features include online registration and payments, recurring billing, QuickBooks integration, costume management and email/texting.

Jackrabbit dashboard allows users to check current enrollment revenue, class details, alerts for birthdays, waiting lists and task lists. Users can post staff announcements using different colors and fonts. Class listings and available spots can be checked in real time on the website. Families can sign up for classes through online registration.

With Jackrabbit’s mobile app available for Android and iOS, parents can check class listings, receive push notifications, update their customer portal and more. Support includes phone, email, chat support, user guides, webinars, training videos and on-site training.

Supported Operating System(s):
Web browser (OS agnostic)

107 Reviews of Jackrabbit Dance

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  • Sahaja from Prodigy School of the Arts

    Number of employees: 11-50 employees

    July 2018

    Jackrabbit Class is outstanding!!!! I've been a user since 2009.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Jackrabbit helps me with online and in-person registration, scheduling, parent communication, accounts receivable, costume sizing and ordering plus a whole lot more. Overall it's a great program I'd recommend to any studio owner.

    Pros

    JR is ALWAYS updating the user features based on user feedback through an "idea" button on the dashboard where we can share ideas we have about functionality that we'd like to see added to their already great service. As noted before, I have been a user since 2009 and I can tell you the system is always evolving. They make me feel like my opinion matters.

    Cons

    Here's what could be improved:
    1. Text Messaging needs to be two way. Right now text replies are sent via email which is not always convenient. (but this is true of all the top providers right now)
    2. Automatic Payments are not FULLY available. You have to manually perform a group batch to charge everyone on the day you want the payment to go through. In other words, you can't just "set it and forget it". However the batch process is a simple 2 step process. (Also true of all the other top studio software)
    3. Currently, there is no customer app. I am mainly interested in this for the push notification feature. This would be great for promotions and deadline reminders.
    However, to be fair, they do have a great customer portal which is mobile optimized so customers can access their account anytime on all their devices. (Again, non of the top software have this feature)
    4. The LEADS file is limited. Currently, it's mainly a place to park your leads and inactive clients with an email feature. I'd like to see more CRM capabilities like automated drip emails etc.
    That being said, I have taken the time to research most of the top software and I still find JR to be the most functional and up to date. I feel this is due to the fact that they are always listening to the studio owners and updating the service to meet our needs.
    Keep up the GREAT WORK Jackrabbit. Love your service!!!!!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sarah from Dance Studio

    July 2018

    All in one solution for dance studio software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that students can register and teachers can log their own hours as well as logging bills/payments

    Cons

    I really don't have much negative to say about this. I think it can sometimes allow too much delegation if you like to be more hands on

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Jackrabbit Technologies, Jackrabbit Technologies

    August 2018

    We appreciate your positive comments and we¿re thrilled that you are having great success with Jackrabbit. Our ears are always up for ways that we can continue to improve our software. We hope your experience with Jackrabbit continues to help your business thrive!

  • Robin from RCDC of the Performing Arts

    July 2018

    I am enjoying working with this new software since January.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is user friendly and the costumer support via phone or online help line is great. I have found it much easier to use than the previous software company I was with.

    Cons

    Maybe the price - could be more competitive. The previous software system I used and several others I checked in to were cheaper.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Jackrabbit Technologies, Jackrabbit Technologies

    August 2018

    Thank you for your endorsement of Jackrabbit! We¿re excited that you are getting value from using our software. We¿re always listening and seeking out ways to help you even more. We wish you continued success.

  • Verified Reviewer

    Number of employees: 501-1,000 employees

    April 2018

    Easy to manage studio software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how easy it is to add one time charges like dance wear purchases and snack purchases. Drop in classes are easy to log for non company members.

    Cons

    I wish it were easier to assess late fees on recurring monthly tuition payments so they could be less disputable by parents.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ken from Stage Door School of Dance

    April 2018

    Great function - needs some UI tweaking and modern tools

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Jack Rabbit has just about every functionality that we were looking for as a Dance Studio - from costumes to online scheduling and registration, it makes the entire process very easy!

    Cons

    UI is outdated looking - would love to have an app that we could run on an iPad for attendance or as a POS system.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jeanne from Carolyn Dutra Dance Studios

    Number of employees: 11-50 employees

    February 2018

    Compared to the last system we used, this has more functions.

    Ease-of-use
    Functionality
    Quality
    Support

    MAKES MY JOB EASIER AND MAKES THE CUSTOMERS REALIZE IT.

    Pros

    I like it because we no longer have to manually generate statements each month. I like being able to look at the transactions and how each payment was applied.

    Cons

    I never had to removed a monthly tuition fee because someone paid in advance of the next month to be billed. Each time I forget to remove this fee, I get a complaint that the customer was duplicate billed for the new month. I wish this problem could be addressed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Jackrabbit Technologies, Jackrabbit Technologies

    March 2018

    Thank you for your endorsement of Jackrabbit! We're excited that you are getting value from using our software. We're always listening and seeking out ways to help you even more. We wish you continued success and would love to help you solve some of your issues through a Checkup Call, which can be scheduled through this link: https://app.acuityscheduling.com/schedule.php?owner=13122060&appointmentType=3253323

  • Susan from Lexington Ballet Company

    Number of employees: 11-50 employees

    February 2018

    A single tool to manage student database, emails, and tuition transactions is a huge time saver.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Time savings, better record keeping, better tuition collection.

    Pros

    Easy to manage students and families. The waivers and online forms are great. We love being able to reconcile tuition transactions and send emails using the same tool as managing student contacts. In the past, we had separate databases for each purpose.

    Cons


    --Taking attendance is cumbersome, instructors can't see all of their classes. This is a big struggle for our open classes where some students pay online and some in person and we need to reconcile payments with who actually showed up. Right now we are still doing this with a paper sign-in sheet since we can't get Jackrabbit attendance to work.
    --Managing partial payments is difficult. Half of our students pay monthly and each amount is custom due to scholarships or other adjustments. It would good to have a family field for number of payments, and then the ability to have the statement show the next payment amount that is due. It is very time consuming for us to calculate each families payment by hand and send individual notices.
    --Difficult to reconcile reports due to the filters. The paid fees report is good but its almost impossible t run a transaction report that give the same value.
    -- It would be great if event registration had an option for groups instead of families. We often have schools or community groups register for our events.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Jackrabbit Technologies, Jackrabbit Technologies

    March 2018

    Thank you for sharing your thoughts. We would like to work with you to help you benefit from all of our features and we're always available to do so. We would love to help you fix some of these issues through a Checkup call, which can be scheduled through this link: https://app.acuityscheduling.com/schedule.php?owner=13122060&appointmentType=3253323

  • Jamie from Sahuarita Dance Center

    February 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The application allows me to clock in and out. I like how I can take attendance quickly and remember each students full name.

    Cons

    I wish I could write notes under each student in the application. I also wosh there was a way to creat detailed evalutions for each student.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Jackrabbit Technologies, Jackrabbit Technologies

    March 2018

    Thank you for your endorsement of Jackrabbit! We're excited that you are getting value from using our software. We're always listening and seeking out ways to help you even more. We wish you continued success.

  • Jessica from Panorama School of Dance

    Number of employees: 2-10 employees

    February 2018

    The system has saved us time and money, I love how they actually apply our suggestions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Time saving, reporting, convenience, ease of having parents do the work them selves,

    Pros

    The ease of finding information, charging our families with a click of a button and the recital module. Also the store is very handy to have linked to your families accounts.

    Cons

    They need to concentrate on the Canadians way of doing things more our taxes need to be worked in better. The store is great but I have suggestions to make it more user friendly with inventory and purchase orders. The fees as a Canadian using credit cards is insanely high.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Jackrabbit Technologies, Jackrabbit Technologies

    March 2018

    We appreciate your positive comments and are thrilled that you are having great success with Jackrabbit. Our ears are always up for ways that we can continue to improve our software. We understand the challenge with tax rates, and with the credit card fees, we recommend reaching out to SafeSave to ensure you are receiving the lowest rate. We hope your experience with Jackrabbit continues to help your business thrive!

  • Tiffany from Releve Performing Arts Center

    Number of employees: 2-10 employees

    February 2018

    We love Jackrabbit. We recently started to use the recital management feature & costume mangement.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Jackrabbit is easy to use! We really like the costume management feature and the costume management feature. We also like the the time clock. We would like to start using the Events feature in the near future

    Cons

    The parent portal and they way the account payments are linked in the account summary. Our parents don't use the portal much because they say it is hard to understand. We spend a lot of time trying to explain.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Jackrabbit Technologies, Jackrabbit Technologies

    March 2018

    Perfect timing! We will be releasing our new Parent Portal in the next couple months. This will be mobile friendly and much easier to use, the look and feel is much more modern. The function of linking payments and fees will be the same but hopefully it will be easier to understand in the new Parent Portal. It looks like your parents may be having trouble with some unlinked Payments/Fees, we recommend a Checkup Call help fix the issue. Here is a link to schedule your call: https://app.acuityscheduling.com/schedule.php?owner=13122060&appointmentType=3253323

  • Jennifer from Alpha Omega Gymnastics and Dance (aka Athletic and Performing Arts Ctr)

    Number of employees: 51-200 employees

    February 2018

    It has helped us streamline in a big way.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Streamlining our 2 companies that merged plus the training software as well as the broad use of the product

    Pros

    I love the continued training options. I love the Facebook group so that I can hear from other customers about what works, what doesnt and upcoming upgrades, etc.

    Cons

    I HATE that it does not yell at me more when I scan someone in that has a balance. I wish the box would turn red! It would help my collections rate big time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Jackrabbit Technologies, Jackrabbit Technologies

    March 2018

    Thank you for sharing your experience with Jackrabbit! It's our hope that you always find value in our features and functionality. We're always listening and seeking out ways to help you continue your success. Great idea to have the option of showing a balance in RED. I have added this to our Enhancement list for consideration.

  • Verified Reviewer

    February 2018

    For studio owners/staff, you need it. NEED.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Jackrabbit is really the first and only thing you need to run a dance studio. I cannot say enough what a boon it was to the industry when it first came on the scene. It's amazing, it does EVERYTHING you could possibly need it to do, the company is incredibly supportive and holds continuing education to get the most out of it, and it's highly cost effective given the range of functionality. You don't need anything else if you have it, which is amazing--especially for an industry that is often miles behind others when it comes to technology.

    Cons

    Nothing. Seriously. Anything wrong with it would just be nitpicking, and given what I wrote about its positive side, it's simply not worth nitpicking such a vital and amazing product with such a great team attached to it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Jackrabbit Technologies, Jackrabbit Technologies

    March 2018

    We appreciate your positive comments and we're thrilled that you are having great success with Jackrabbit. Our ears are always up for ways that we can continue to improve our software. We hope your experience with Jackrabbit continues to help your business thrive!

  • Kimberly from Greenbelt S.I.T.Y. Stars

    September 2017

    Awesome Experience!!!!!!! Love it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Jack Rabbit has help videos for every feature to walk you through the set up process making it easy to set up and get going in very little time. The support line responds quickly.

    Cons

    The app is extra. I do not have any other cons at this time. It is working well for my organization.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Jackrabbit Technologies, Jackrabbit Technologies

    September 2017

    Thank you for your review! It's obvious from your comments that you're getting some of the best benefits possible from using Jackrabbit. We try every day to make sure our software gets better and better so it helps you even more!

  • Carrie from Ruckus Dance Alliance

    Number of employees: 2-10 employees

    July 2017

    After trying two other programs and the pencil/paper method, Jackrabbit is a huge time saver!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Having all of my data in one place, organized, and archived is priceless!

    Pros

    It does so many things, and I'm still discovering ways to utilize it. The search capabilities are fantastic.

    Cons

    Sometimes I look for a report that I think I want to run and I can't always find it. That could entirely be user error though!

    Review Source: Capterra

    Response: Jackrabbit Technologies, Jackrabbit Technologies

    July 2017

    Thank you for sharing your experience with everyone. We're thrilled when our software makes customers happy! We hope you continue to enjoy working with tech support when you have questions and using the software more powerfully with each enhancement.

  • Lari from Citadel Dance & Music Center

    July 2017

    I love having everything in one place. This is the only way I am able to keep up!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Again, I love that everything can be done in one place. I use the sign in and out sheets daily. I use the email families once a week during concert season to keep families up to date on schedules etc... I use the class enrollment daily. This system truly keeps me organized on a daily basis.

    Review Source: Capterra

    Response: Jackrabbit Technologies, Jackrabbit Technologies

    July 2017

    Thank you for sharing your experience with everyone. We're thrilled when our software makes customers happy! We hope you have many more years of success in unleashing Jackrabbit's power for your center.

  • Alice from Cumming Dance Academy

    July 2017

    VERY user friendly. Yearly seminars to keep you updated on new features. Great service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Parent portal makes it super easy for parents to keep up. Very easy to train new users. Very user friendly.

    Cons

    I wish we could easily copy and paste pics on class emails. I know there must be an easier way to do it.

    Review Source: Capterra

    Response: Jackrabbit Technologies, Jackrabbit Technologies

    July 2017

    Thank you for sharing your experience with everyone. It's obvious from your comments that you're getting some of the best benefits possible from using Jackrabbit. We try every day to make sure our software gets better and better so it helps you even more!

  • Christa from Creo Arts & Dance Conservatory

    Number of employees: 2-10 employees

    July 2017

    Since we began using jackrabbit, you customer retention has doubled. Jackrabbit is awesome!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are happy to say that because the system is automated, our customers retention is higher. Families love that they can register whenever they want on line. We have also had great success with the attendance and skills page. Once the skills buttons were implemented next to the attendance our staff had a much easier time ensuring that skills were assessed in a timely manner. As the director, I also love that I get immediate updates when a family has registered. This summer those updates helped us divert several clients from attending the wrong classes.

    Pros

    Not only is Jackrabbit easy for our customers to use, help is always available for my staff. The Jackrabbit support team is very friendly and patient. We rarely feel like we are waiting for a response. We also love the new skills and attendance tabs. This has been a fabulous tool for us at CREO.

    Cons

    It can take an hour to figure out where to look for certain buttons on the back end. As we gain more students, my staff has to act more quickly. Waiting for help or searching for the correct button can be frustrating. This is especially the case when we are working on setting up skill sets.

    Review Source: Capterra

    Response: Jackrabbit Technologies, Jackrabbit Technologies

    July 2017

    Thank you for sharing your experience with everyone. It's obvious from your comments that you're getting some of the best benefits possible from using Jackrabbit. Please send questions you have though the Help button in your software and - of course - submit your ideas through the Send Idea button! We depend on your comments. to make improvements.

  • Katelyn from Ballet Etc Studio for the Arts

    Number of employees: 2-10 employees

    July 2017

    JackRabbit is easy to use and assists immensely in organizing classes and students each season.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Mass emailing to our families save us time and creating email lists. Also, being able to register dancers quickly and easily is great for saving time.

    Pros

    We like the ease of adding students to classes as well as dropping and transferring to other classes throughout the season. Being able to email on mass is also great but we also love being able to select specifics about a group before emailing. Class creation is easy, but still detailed, and the posting of fees is simple enough. I love the Dashboard! It gives a great snapshot of the business. The email schedule feature is also fabulous.

    Cons

    The cost to process families credit cards through the software is outrageous! Our fees have been so high that we have been forced to stop using this feature for some of our families. Also, reports are hard to work with and from time to time fees do not post to family's accounts when they register online. It would be great to have an "add fees" button similar to the class details where we could put in a monthly fee once and then post it for multiple months by clicking one button.

    Review Source: Capterra

    Response: Jackrabbit Technologies, Jackrabbit Technologies

    July 2017

    Thank you for your review! We're thrilled that there are so many things that you love about Jackrabbit. If you work with a Jackrabbit-preferred credit card processor you have access to their meet or beat pricing promise so please reach out to them. We also base improvements on your ideas so please submit ideas through the button in your software so that we have a clear understanding of how you'd like to see Jackrabbit continue to enhance the software.

  • Adrianna from SoZo Dance Academy

    Number of employees: 2-10 employees

    June 2017

    We use the software to manage our dance studio and have 80-100 families.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy management of files.

    Pros

    We love the email features! So many templates and options. Another feature we love is the parent portal! So easy to bill accounts and allow parents to pay. It allows the money to go through less hands.

    Cons

    The search feature is very specific and if you don't remember exactly how the class is titled, it won't pull up.

    Review Source: Capterra

    Response: Jackrabbit Technologies, Jackrabbit Technologies

    July 2017

    We appreciate your review and we are happy that you have success with so many Jackrabbit features. We also understand that there are some areas that you would love to see tweaked and enhanced. That is exactly why we provide a way (through the Send Ideas button) in the software for you to share your thoughts with us. Please share your ideas about the search feature! We're always looking for ways to improve.

  • Anna from Move Out Loud

    June 2017

    Plenty of features, somewhat confusing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software has a ton of useful features and options. Processing payments and refunds is easy. The menu filters are very helpful.

    Cons

    The reports are very confusing to the point where I feel like I can't get them to work for me. There was a major glitch this spring with costume balances that caused me a huge headache. Customers can only see their last 20 transactions.

    Review Source: Capterra

    Response: Jackrabbit Technologies, Jackrabbit Technologies

    July 2017

    We appreciate your review and we are happy that you have success with many Jackrabbit features. We also understand that there are some areas that you would love to see changes and improvement. There are also some areas where you may need help. We provide the Send Ideas button in your software to give you a direct way to communicate your ideas with our product planners. We also provide a Help button that gives you access to every resource Jackrabbit provides to help you - including talking to a Support Team member. Please use these tools so we can help you get more from your software investment.

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