Help Desk Migration
About Help Desk Migration
Help Desk Migration Pricing
The cost of the service depends on the amount of data to migrate. Contact Help Desk Migration for detailed pricing information.
Starting price:
$7.00 one time
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Help Desk Migration
1 - 5 of 107 Reviews
Anonymous
11-50 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Changing ticketing systems is always painfull, but this made it easy!
Fast and easy. It saved me countless hours trying to either manually copy articles or look for ways to export and import tickets.
PROSTotally automated. Easy tools for field mappings. Retained all ticket histories
CONSIt would have been nice it knowledge base article links and embedded videos could have been updated a part of the migration process.
Vendor Response
Many thanks for your review! Your experience is valuable! Could you contact us directly, so we could improve our process with your help?
Replied January 2019
Leanna
Consumer Goods, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Excellent!
Integration with our existing product was very complicated without internal engineering and developer help, that would be lengthy and time-consuming and push our project out by weeks, maybe months. With the Help Desk team, we were able to accomplish this in under a week!
CONSThe time-zones that we all work in collectively made it almost impossible that there weren't breaks in the customer experience, but Help Desk team was very supportive in asking when we would like to start migration processes and was very responsive during the last phase of the project with timeline updates and check-ins.
Vendor Response
Leanna, many thanks!
Replied June 2020
Laura
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed June 2022
Easy way to solve all of your help desk needs
Overall, an easy to use system for multiple people to operate a helpdesk.
PROSEasy system users can log into and track for all of their help desk needs
CONSThe search functionality does not seem to always be accurate. Also, not easy to migrate and get what you need from it.
Cristian
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Wow, this tools is truly revolutionary
I liked that it was so simple and easy to migrate our database from Intercom to HubSpot. It saved us a lot of time.
PROSI liked that it was so simple and easy to migrate. Also, the customer service team is amazing it helped us make the first migration smoothly.
CONSI would have loved for more tools and services to be available. But hey, it's very good with what it already has.
Frederick
Consumer Electronics, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Easy peasy
GREAT! Merged separate company entities into a single instance to get a more comprehensive picture of our customers' needs.
PROSSuper easy to setup and use Support was there ALL the way
CONSHad to create myself on the SOURCE system and grab 'Account Owner' status in order to get things done easier; if anything can be done to make that less hassle-free could be a bonus
