--- title: "Help Desk Migration Software Reviews, Demo & Pricing - 2026" description: "Review of Help Desk Migration Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/database-management-systems/help-desk-migration-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Database Software](https://www.softwareadvice.com/database-management-systems/) / Help Desk Migration Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/database-management-systems/help-desk-migration-profile/alternatives/) # Help Desk Migration Review From $10-$500/one time Free version Free trial 3 plans Wondering if Help Desk Migration is right for your organization? Our Database Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Help Desk Migration 4.8 [(108)](https://www.softwareadvice.com/database-management-systems/help-desk-migration-profile/#reviews) Pricing Starting at $10.00 usage based one time ### About Help Desk Migration Help Desk Migration is a software solution that migrates help desk data from one system to another. Help Desk Migration is designed for managed service providers, internal IT teams, and consulting firms that need to migrate their clients to a new help desk system. The software can migrate tickets, assets, knowledge base articles, and configurations between 15 of the most popular help desk tools. It has a user-friendly interface that does not require any coding to map data fields between systems. Help Desk Migration exports data from the source system, maps the data to the target system, and then imports everything into the new help desk. Help Desk Migration receives ongoing updates to support the latest versions of help desk software. For enterprise deployments, premium support options are available, including dedicated account management, custom data mapping, and migration testing. Wondering if Help Desk Migration is right for your organization? Our Database Software selection experts can help you in 15 minutes or less. ## Help Desk Migration User Interface ## Popular Help Desk Migration Alternatives Main Product Help Desk Migration 4.8 [(108)](https://www.softwareadvice.com/database-management-systems/help-desk-migration-profile/#reviews) Ratings Breakdown - 4.84Ease of use - 4.78Value for money - 4.99Customer support - 4.76Functionality Pricing Starting at $10.00 one time Get Price Alternative Product [Microsoft SQL Server](https://www.softwareadvice.com/bi/microsoft-sql-server-profile/) 4.6 [(1981)](https://www.softwareadvice.com/bi/microsoft-sql-server-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.27Value for money - 4.26Customer support - 4.57Functionality Pricing Starting at $209.00 one time Get Price Alternative Product [MySQL](https://www.softwareadvice.com/machine-learning/mysql-profile/) 4.6 [(2098)](https://www.softwareadvice.com/machine-learning/mysql-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.60Value for money - 4.16Customer support - 4.47Functionality Pricing Starting at $2000.00 per year Get Price Alternative Product [Airtable](https://www.softwareadvice.com/project-management/airtable-profile/) 4.6 [(2243)](https://www.softwareadvice.com/project-management/airtable-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.48Value for money - 4.41Customer support - 4.53Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Microsoft Access](https://www.softwareadvice.com/database-management-systems/microsoft-access-profile/) 4.4 [(211)](https://www.softwareadvice.com/database-management-systems/microsoft-access-profile/reviews/) Ratings Breakdown - 3.96Ease of use - 4.25Value for money - 3.89Customer support - 4.40Functionality Pricing Available upon request Get Price Alternative Product [Google Cloud](https://www.softwareadvice.com/compliance/google-cloud-platform-profile/) 4.7 [(2324)](https://www.softwareadvice.com/compliance/google-cloud-platform-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.42Value for money - 4.31Customer support - 4.60Functionality Pricing Available upon request Get Price ## Help Desk Migration Pricing and Plans Starting price: $10.00 one time Free Trial Free Version Standard $10.00 usage based, one time Plan includes: - Unlimited custom field migration - Retain ticket assignment - Preserve all essential ticket properties - 9/5 support - Regular SLA response time - Skipped & failed records check and migration - 3-day post-migration data retention Premium $200.00 usage based, one time Plan includes: - 16/5 support - High-priority response time - Dedicated support during weekends - 1 Data re-migration within 5 days - Skipped & failed records check and migration - 5-day post-migration data retention Signature $500.00 usage based, one time Plan includes: - Highest priority response time - 1 Data re-migration within 10 days - Interval Migration - 1 Delta Migration within 10 Days - Multi-thread migration - 10-day post-migration data retention Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Help Desk Migration Features - Popular features found in Database Backup and Recovery Database Conversion Data Connectors Data Migration Data Replication Data Virtualization Multiple Programming Languages Supported Performance Analysis Secure Data Storage - More features of Help Desk Migration API Data Capture and Transfer Data Extraction Data Import/Export Data Mapping User Management ## Help Desk Migration Integrations HappyFox Help Desk Integration rated undefined from -1 review Help Scout Integration rated undefined from -1 review Intercom Integration rated undefined from -1 review JIRA Service Management Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Kayako Integration rated undefined from -1 review See all 32 integrations ## Help Desk Migration User Reviews ## Help Desk Migration customer ratings - Overall rating: 4.8/5 - Total reviews: 108 ### Rating distribution - 5 stars: 91 reviews (84%) - 4 stars: 17 reviews (16%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.8/5 - Customer support: 5.0/5 - Functionality: 4.8/5 --- Have you used Help Desk Migration and would like to share your experience with others? ### Great service: well crafted and gets the job done. - Overall rating: 5/5 - Reviewer: Paul D. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Great experience working with their team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Straight-forward, no-frills and got the job done. #### Cons I do not have any cons about this product. Well worth it. --- ### Masterful help desk migration in just a few steps - Overall rating: 5/5 - Reviewer: Ryan S. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered I had a fantastic experience using the app. We migrated over 150K unique records from Help Scout to Teamwork Desk using Help Desk Migration, and all of our data was transferred and mapped perfectly. The migration hung up a few times, but that was due to API limits on both the source and destination apps. Even when the migration got stuck, the team at Help Desk Migration fixed the process and restarted without us needing to submit a support request. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support and quality of the migration app were phenomenal. Honestly, the two most important pieces of an app like this, which are data integrity, and a fast and responsive team were best-in-class. #### Cons There were a few things during the payment process that were hard to follow. For example, the ability to start a full migration didn't start until several minutes after we made payment, so it was a bit confusing. #### Reasons for choosing Help Desk Migration There aren't a lot of competitors in this space as far as I know. Both the help desk we were moving to and from recommended the service. --- ### Easy way to solve all of your help desk needs - Overall rating: 4/5 - Reviewer: Laura O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, an easy to use system for multiple people to operate a helpdesk. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy system users can log into and track for all of their help desk needs #### Cons The search functionality does not seem to always be accurate. Also, not easy to migrate and get what you need from it. --- ### Painless migration from Spiceworks to Jira Service Desk - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used other for less than 6 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Help Desk Migration folks made our transition from Spiceworks to Jira Service Desk easy. They took care of mapping the Spiceworks fields to equivalent fields in Jira Service Desk for tickets and users. Gave me a sample migration to validate against. When it came time for the production migration, they worked within my schedule so I could keep service downtime to a minimum. They were very responsive throughout, especially impressive given the 9 hour time zone difference. #### Cons Nothing at all to dislike about this service. #### Vendor response Thank you! Replied September 2018 --- ### Help Desk Migration helped me to smoothly complete a very complex migration process - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Help Desk Migration helped me in the migration to a new ticketing system to handle our clients' support requests. We had a very consistent ticket history in the old system, and thanks to Help Desk Migration we were able to keep this archive in the new ticketing system without a hitch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Help Desk Migration's support was flawless. We were followed step by step with extreme professionalism and attention to detail throughout the entire migration process. #### Cons My experience with Help Desk Migration has been very positive. There's nothing I disliked. --- ### Changing ticketing systems is always painfull, but this made it easy! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Fast and easy. It saved me countless hours trying to either manually copy articles or look for ways to export and import tickets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Totally automated. Easy tools for field mappings. Retained all ticket histories #### Cons It would have been nice it knowledge base article links and embedded videos could have been updated a part of the migration process. #### Vendor response Many thanks for your review! Your experience is valuable! Could you contact us directly, so we could improve our process with your help? Replied January 2019 --- ### Groove to HelpScout Help Desk Migration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use field mapping. Slick overall process and Great customer support. #### Cons Could be a little clearer on some of the more intricate points e.g. knowing you have to create the users in the new solution before starting the migration. I think the pre-migration checklist should be front and centre! #### Vendor response Many thanks for your review! Best, Ira Replied October 2018 --- ### Quick and Painless - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered We needed to export our last system to transition to our new one. Our alternative option was using the APIs, but HDM allowed us to get additional information that we would not have been able to access via the API. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I liked how simple it was to set up the migration. #### Cons The lack of customization for the CSV option. --- ### Amazing Customer Support - Overall rating: 5/5 - Reviewer: Chelsea B. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used other for less than 6 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Amazing experience - would recommend to anyone needing to migrate ticket data. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We used this software to move two of our teams from Freshdesk to Helpscout. The software was super easy to use, and made the process really easy. The support team was incredibly responsive, and helped out all along the way - fast to reply each time I had a question. #### Cons There were no cons - they made it really easy! --- ### Great - Worth the money! - Overall rating: 5/5 - Reviewer: Matt G. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Brilliant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fast, efficient, effective, accurate and cost effective. --- Showing 1 - 10 of 108 Reviews Load More Reviews ## Help Desk Migration Popular Comparisons [Microsoft SQL Server vs Help Desk Migration](https://www.softwareadvice.com/database-management-systems/help-desk-migration-profile/vs/microsoft-sql-server/)[MySQL vs Help Desk Migration](https://www.softwareadvice.com/database-management-systems/help-desk-migration-profile/vs/mysql/)[Airtable vs Help Desk Migration](https://www.softwareadvice.com/project-management/airtable-profile/vs/help-desk-migration/)[Microsoft Access vs Help Desk Migration](https://www.softwareadvice.com/database-management-systems/help-desk-migration-profile/vs/microsoft-access/)[Google Cloud vs Help Desk Migration](https://www.softwareadvice.com/compliance/google-cloud-platform-profile/vs/help-desk-migration/) [Compare All Alternatives](https://www.softwareadvice.com/database-management-systems/help-desk-migration-profile/alternatives/) ## Other Top Recommended Database Software [Google Cloud](https://www.softwareadvice.com/compliance/google-cloud-platform-profile/) **4.7** (2324) Recently recommended **0** times [Airtable](https://www.softwareadvice.com/project-management/airtable-profile/) **4.6** (2243) Recently recommended **0** times [MySQL](https://www.softwareadvice.com/machine-learning/mysql-profile/) **4.6** (2098) Recently recommended **0** times [Microsoft SQL Server](https://www.softwareadvice.com/bi/microsoft-sql-server-profile/) **4.6** (1981) Recently recommended **0** times Stuck Between Options? 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