--- title: "Help Desk Migration Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Help Desk Migration. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Help Desk Migration is a good fit for you!" source_url: "https://www.softwareadvice.com/database-management-systems/help-desk-migration-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Database Software](https://www.softwareadvice.com/database-management-systems/) / [Help Desk Migration](https://www.softwareadvice.com/database-management-systems/help-desk-migration-profile/) / Help Desk Migration Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/database-management-systems/help-desk-migration-profile/) Reviews [Alternatives](https://www.softwareadvice.com/database-management-systems/help-desk-migration-profile/alternatives/) # Help Desk Migration User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 109 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 5.0/5 - Value for money: 4.8/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 92 reviews (84%) - 4 stars: 17 reviews (16%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The data migration process is something that makes businesses have the right analytics. - Easy system users can log into and track for all of their help desk needs ### Most mentioned cons - The search functionality does not seem to always be accurate. ## Help Desk Migration customer reviews Showing reviews 1-25 of 109 (page 1). ### manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Information Services - Company size: 5001-10000 employees The reviewer highlights the excellent support and quick response times that facilitate a smoother migration experience. They note that while the support is generally helpful, limited availability on weekends can occasionally hinder timely assistance. Full review available after login on Software Advice --- ### Great service: well crafted and gets the job done. - Overall rating: 5/5 - Reviewer: Paul D. - Industry: Fund-Raising - Company size: 11-50 employees - Product usage: less than 1 year · a few times a year - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Great experience working with their team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Straight-forward, no-frills and got the job done. #### Cons I do not have any cons about this product. Well worth it. --- ### Masterful help desk migration in just a few steps - Overall rating: 5/5 - Reviewer: Ryan S. - Industry: Internet - Company size: 11-50 employees - Product usage: less than 1 year · a few times a year - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered I had a fantastic experience using the app. We migrated over 150K unique records from Help Scout to Teamwork Desk using Help Desk Migration, and all of our data was transferred and mapped perfectly. The migration hung up a few times, but that was due to API limits on both the source and destination apps. Even when the migration got stuck, the team at Help Desk Migration fixed the process and restarted without us needing to submit a support request. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support and quality of the migration app were phenomenal. Honestly, the two most important pieces of an app like this, which are data integrity, and a fast and responsive team were best-in-class. #### Cons There were a few things during the payment process that were hard to follow. For example, the ability to start a full migration didn't start until several minutes after we made payment, so it was a bit confusing. --- ### Easy way to solve all of your help desk needs - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, an easy to use system for multiple people to operate a helpdesk. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy system users can log into and track for all of their help desk needs #### Cons The search functionality does not seem to always be accurate. Also, not easy to migrate and get what you need from it. --- ### Painless migration from Spiceworks to Jira Service Desk - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: less than 1 year · a few times a year - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Help Desk Migration folks made our transition from Spiceworks to Jira Service Desk easy. They took care of mapping the Spiceworks fields to equivalent fields in Jira Service Desk for tickets and users. Gave me a sample migration to validate against. When it came time for the production migration, they worked within my schedule so I could keep service downtime to a minimum. They were very responsive throughout, especially impressive given the 9 hour time zone difference. #### Cons Nothing at all to dislike about this service. #### Vendor response Thank you! Replied September 2018 --- ### Help Desk Migration helped me to smoothly complete a very complex migration process - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: less than 1 year · a few times a year - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Help Desk Migration helped me in the migration to a new ticketing system to handle our clients' support requests. We had a very consistent ticket history in the old system, and thanks to Help Desk Migration we were able to keep this archive in the new ticketing system without a hitch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Help Desk Migration's support was flawless. We were followed step by step with extreme professionalism and attention to detail throughout the entire migration process. #### Cons My experience with Help Desk Migration has been very positive. There's nothing I disliked. --- ### Changing ticketing systems is always painfull, but this made it easy! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: less than 1 year · a few times a year - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Fast and easy. It saved me countless hours trying to either manually copy articles or look for ways to export and import tickets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Totally automated. Easy tools for field mappings. Retained all ticket histories #### Cons It would have been nice it knowledge base article links and embedded videos could have been updated a part of the migration process. #### Vendor response Many thanks for your review! Your experience is valuable! Could you contact us directly, so we could improve our process with your help? Replied January 2019 --- ### Groove to HelpScout Help Desk Migration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: less than 1 year · a few times a year - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use field mapping. Slick overall process and Great customer support. #### Cons Could be a little clearer on some of the more intricate points e.g. knowing you have to create the users in the new solution before starting the migration. I think the pre-migration checklist should be front and centre! #### Vendor response Many thanks for your review! Best, Ira Replied October 2018 --- ### Quick and Painless - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: E-Learning - Company size: 11-50 employees - Product usage: less than 1 year · a few times a year - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered We needed to export our last system to transition to our new one. Our alternative option was using the APIs, but HDM allowed us to get additional information that we would not have been able to access via the API. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I liked how simple it was to set up the migration. #### Cons The lack of customization for the CSV option. --- ### Amazing Customer Support - Overall rating: 5/5 - Reviewer: Chelsea S. - Industry: Human Resources - Company size: 51-200 employees - Product usage: less than 1 year · a few times a year - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Amazing experience - would recommend to anyone needing to migrate ticket data. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We used this software to move two of our teams from Freshdesk to Helpscout. The software was super easy to use, and made the process really easy. The support team was incredibly responsive, and helped out all along the way - fast to reply each time I had a question. #### Cons There were no cons - they made it really easy! --- ### Great - Worth the money! - Overall rating: 5/5 - Reviewer: Matt G. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: less than 1 year · a few times a year - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Brilliant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fast, efficient, effective, accurate and cost effective. --- ### Made our migration simple - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: less than 1 year · a few times a year - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered HDM came through when Kayako couldn't. We were supposed to migrate our ticket centre through Kayako, but after a month of sandbox usage, a couple days before the migration, when we reached out to confirm the upcoming migration, they let us know the rep we were working with was no longer with the company, and that they could not complete our migration for a few months as they were rebuilding their migration engine. HDM stepped up and helped us migrate our ticket centre without the help of Kayako, and gave us a discount as well. They came through for us when Kayako couldn't. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use Speed of migration Cost efficient Customer support #### Cons Some of the knowledgebase articles were not migrated into the proper categories, but was an easy fix. Everything went into 'Source Default Folder', but it did create the other categories. Just needed to go through and change them after the fact Doesn't show any stats during the migration to see how fast the import is going. They can let you know on the backend Sometimes fails without any decent error message, but the team will let you know and it will pick up where it left off --- ### Superb service, very secure and great attention to detail - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · a few times a year - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered fast, friendly, secure and great attention to detail. HDM allowed us to migrate between platforms quickly with no loss of productivity #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I recently was faced with the challenge of migrating from Freshdesk to Zendesk. We had around 1500 tickets and 600 contacts. After searching around for services to assist in the move I found Help Desk Migration. Their prices were super competitive, well under the other options on the market, and when I reached out to ask more, they were super helpful and quick to respond with any and all information I required. I was especially concerned about security, HDM described their approach and I was impressed with how well thought out their process was and how respectful they were of their customer's data. They even reminded me as soon as the migration was complete to change passwords and ensure our instance was secure. All the way through they were helpful and followed up to ensure everything was as we needed and expected. I have no hesitation in recommending HDM if you need to do a migration. Absolutely great in every respect. #### Vendor response Thank you, Brett! We are happy to have you as a client! Replied May 2017 --- ### Migration from Intercom to Zendesk never been easier than this - Overall rating: 5/5 - Reviewer: Arry L. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: less than 1 year · a few times a year - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Overall, Help Desk Migration really the best software to migrate Help Desk system. It's really easy to use the software and it does the job perfectly. The customer service is really good, quick response and really helpful. I will recommend this software to any company that needs to migrate Help Desk Software. Thank you Help Desk Migration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is really easy to use, I don't need to learn many things to do the migration. The software is really simple, straight to the point and really does the job amazingly! #### Cons So far, no cons about this software, everything is working perfectly. --- ### Excellent product, service and price - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product features is very easy to set up. The service support is always quick and accurate. And the value for the price is really worth it. #### Cons We had to do some small customization, but the price was correct. Test migration cannot be done fully, only small portions of data --- ### Great service, as usual - Overall rating: 5/5 - Reviewer: Karl T. - Industry: Education Management - Company size: 10000+ employees - Product usage: less than 1 year · a few times a year - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've used this company twice for ticket software migration - once from osTicket to Help Scout, and once from Outlook 365 to Help Scout. Both times were great, and everything transferred correctly, including attachments. We had years of osTicket tickets and they had no problem during the migration. #### Cons The only thing I could recommend improving is the Outlook migration - since email clients freq quote the original email during a reply, it kind of made a mess of things. If Help Desk Migration could somehow parse the replies out, and turn them into separate ticket entities, that would be great. --- ### Great Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: 51-200 employees - Product usage: less than 1 year · a few times a year - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered The team (especially [SENSITIVE CONTENT HIDDEN]) has been incredibly patient and kind while walking me through each step of the data migration process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use when mapping our fields and migrating our data from Salesforce to Freshdesk. The support team was super helpful in answering my many questions. #### Cons It took a couple of demo migrations to make sure all of the fields were aligned properly. --- ### Works as advertised, great and timely support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Food Production - Company size: 11-50 employees - Product usage: less than 1 year · a few times a year - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered The support is the key - migration experiences can be harrowing, especially those that are opaque and use API. The live chat support kept us up to date at all times and helped to move through the two errors we had. The migration was completed overnight and we're up and running on our help desk with our customer history and notes. A+ experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Demo migration was key to proof of concept and setting team's expectations. Great, timely, communicative support. Good value. No brainer for us. #### Cons The auto migration errored out a couple of times. The engineers were on it within minutes and the migration started again. --- ### Fantastic software and epic customer support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: less than 1 year · a few times a year - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered This was a perfect experience end to end. Exchanged 10s messages with our account manager and support team to get the perfect setup and when it came to migrating it was flawless. Cannot recommend enough for anyone under taking a migration #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very clean layout, easy to use and super competitive pricing #### Cons n/a - It was an excellent experience end to end --- ### We needed to migrate from Zendesk to another Zendesk instance with over 600K elements - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Telecommunications - Company size: 51-200 employees - Product usage: less than 1 year · a few times a year - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support and the customization work were exceptional. the product is solid and takes the complex migration process to a new simple level. #### Cons I would love to see more customization options right away. with some sort of interface to drag'n'drop, match and deactivate elements in a very detailed manner. but since the customization work was so great we didn't need it. --- ### Did Exactly What we Needed - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: less than 1 year · a few times a year - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered The process was very painless -- we explained what we needed, the team worked with us to provide exactly the service we required, and the migration itself happened with the click of a button. Highly recommended. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This was by far the easiest way to move our data from one CRM to another. The team provided fantastic service and even suggested ways for us to lower costs. #### Cons Payment is made through a third party website, and took longer than usual to process. #### Vendor response Thank you for your kind words, Laurie! Replied June 2020 --- ### Great service and support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 201-500 employees - Product usage: less than 1 year · a few times a year - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered We needed to migrate our Helpdesk from one platform to another and without this service it would have been a complete nightmare. The support team were exceedingly responsive if a little over zealous in their communications at time. I would definitely use them again for another migration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were able to fully test out how the process worked and then easily get the process customised to fit our needs. #### Cons There really were not any issues around the migration so I don't have anything to say. --- ### Powerful - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Wholesale - Company size: 2-10 employees - Product usage: less than 1 year · a few times a year - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Great experience. Couldn't recommend them enough. We ended up opting for migrating only the customers and organizations and it came through smoothly. I'm glad we had this option and it has saved us A LOT of time and work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy to use. Customer service was great and worked to get me the best solution for my needs #### Cons Full migration was more expensive than I expected, so we opted out, but we also chose to start with a cleaner slate. #### Vendor response Thanks, Esmee! Replied February 2020 --- ### Easy migration, prompt contact and follow up with clear communication - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Services - Company size: 501-1000 employees - Product usage: less than 1 year · a few times a year - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered Migration from our old Helpdesk software to Zendesk. Assistance in mapping fields to ensure everything came across correctly #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They took care of pretty much everything for us & provided guidance. Our Zendesk has quite a lot of custom pieces in it. HDM was able to provide guidance on the best way to migrate into this. #### Cons A little more documentation about the best way to have custom fields setup and managed in the migration would speed things up. But we had a complicated setup, so wouldn't be relevant to most users. #### Vendor response Thank you for your review, Saul! It was a big pleasure to perform migration for your company! Replied September 2017 --- ### 100% seamless migration - Overall rating: 5/5 - Reviewer: Alex H. - Company size: 2-10 employees - Product usage: less than 1 year · a few times a year - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was fast and easy to configure our migration, and the best part was being able to quickly run a demo migration to see how it would look. The support team is also very friendly and helpful. #### Cons Not really a con, because I'm very happy with the result and our migration was a bit unique: we were moving between two accounts on the same software so the field mapping required a bit of customization. Pretty sure we're an edge case, and cust support was very helpful with figuring out how to make it happen! #### Vendor response Hey Alex! Thanks for your valuable feedback! Replied December 2017 ---