Knack is a cloud-based database management solution suitable for government, nonprofit organizations, software, technology and educational institutions. Modules and key features include a customized relational database platform, pre-built templates, data analysis, workflow automation and reporting.

Knack’s custom database builder module enables professionals to create and structure databases by defining data fields, data type and data connections between applications. Knack’s pre-built templates include a customer portal, inventory manager, project manager, time tracker and purchase orders.

The solution’s workflow module enables team leaders to schedule tasks, send personalized emails, track tasks and automate processes. Knack integrates with payment providers such as PayPal and Stripe. Its integration with Zapier enables it to connect with hundreds of third-party applications.

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10



39 Reviews of Knack

Overall rating

4.5 / 5 stars

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Alex from RealEyes Displays, LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Flexible, Powerful, Great API, Community Support Lacking

8 / 10 is right where I'm at. They filled a huge need for us, and for that, I'm extremely grateful. One more point can easily be gained by paying attention to the community, which are the fans of their business. The other point can be gained by adding better standard features and design features. It should be noted that I have passed Knack's name to MANY others in my industry, and I really do highly recommend them.

Pros

When I found this software, I nearly jumped for joy. I had been researching no-code database apps for a long time, and this really seemed to fit what we needed it to do. Hats off to Knack for an original-concept.

What's great:
- App building on the backend AND front end. You create your data modules, decide your schema, then decide how it shows up to the users. Set your logins, set the access levels, etc. It's amazing.
- It's extremely easy. Once you get the hang of it, you can make nice looking apps in little time.
- The API is very easy to use and powerful. We us it to build special CMS apps that allow our customers to update content on large interactive touch screens. The data is always reliable.
- The app is responsive, so users can can access public or their private data from mobile devices. It opens up many possibilities for businesses to use this as a CRM, CMS, Accounting, or even a field-service database.
- The in-app support through the chat is great. Staff members are responsive and helpful.

Cons

Take this with a grain of salt. When your whole business runs online like ours, you get used to the idea that no software is ever perfect. There is always something that will grind your gears. Here's some things about Knack that need improvement:
- Community support - my major gripe about Knack is the responsiveness to the community. There are many active users who contribute a lot of great content, ideas, and issues that need solving. Response from Knack in the community is practically non-existent. Even just to say "Good idea, we'll add that to our list"...just let people know they've been heard! Also, in my opinion, there's some very standard features that I can't believe aren't built yet. Sometimes it seems they work on features for a very small niche audience, rather than things that all users can benefit from. (Like drag and drop sorting of records)
- Minimal design freedom on the front end - You can make an app that is extremely functional, but there's not a lot of ways to customize the look and feel of that data for the users. So you may solve some great business issues with Knack, but chances are it won't look super pretty.

Review Source: Capterra

Chris from Elite Payroll Solutions

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Easiest platform for developing a customized work system the code-less way

Knack connects up to so many other 3rd party apps through Zapier that the options are potentially limitless. We've been able to cancel our SalesForce subscription and came up with your own custom CRM using Knack. It's affordable, the support is great and it's feature rich.

Pros

Easy to get up and running on. Quickly map out data elements and connect to layout without having to code Javascript. If you do know Javascript, you can customize the workflow and experience even more.

Cons

There are no additional web themes without paying a developer to customize.

Review Source: Capterra

Kevin from UK WEEE Recycling

Industry:  Other

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

August 2018

Useful but full of problems

Pros

Easy to create web-based apps. Can achieve a variety of tasks using 3rd party tools. You can embed your app in your website.

Cons

The interface is slow and limited. Can be quite clunky and frustrating and trying to work out how to achieve something with the help of Zapier. Customer support stinks. No one is ever able to sort any issues and if you make the slightest mistake or accidental you could break the whole app and be needing a backup which they charge , they quote 1-3 hours usually and takes 3-5 working days so not particularly business friendly. Javascript locks up occasionally in the back end and you're either left waiting and nothing happens or nothing happens when you click the save button. Fairly expensive considering how unpolished the software is and how woefully awful their customer support is. The reliance on Knack/Zapier/Webmerge integration doesn't always work seamlessly and learning to implement it yourself can result in duplicate Webmerges which cost a lot of money too.

Review Source
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great database builder

Pros

The app builder is a great feature of this software. There are a lot of useful options such as searching, various forms and tables. I find it easy to customize although having little background in programming helps but not required. Easy interface after a little bit of use.

Cons

Knack servers can use some updating. Can be slow at times with complex queries which can be frustrating. Knack support tries to address all our concerns, but some issues will take some time to fix. The front end could use some updates also and to have access to change the visuals would be nice

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Functionality

July 2018

The most powerful no/low code database app for non-coders

Pros

- Lives up to the "no code" billing many other platforms tout, but with Knack you can actually build a feature-rich app without coding.
- Zapier integration recently improved, greatly expanding the capabilities of the app
- Out of 10-15 database apps I tried, the learning curve was shorter and support documentation was more useful with Knack
- Easy to implement and strong user security/user roles implementation
- Unlike many business-focused app builders, Knack is designed for many users in structure and in pricing model, so it's the best for customer-facing applications (including ecommerce websites)
- Basic subscription plan includes all the features most will need, unlike many apps that pull 1-2 critical features into their mid-tier and enterprise plans.

Cons

- Pricing plan options are slim, and the base plan is a bit more expensive than others in the similar tier.
- Very difficult to style the app in an attractive manner without a fair amount of CSS and/or Javascript understanding (though the standard design is fine and mobile friendly). Limited options for customization in the dashboard.
- Main troubling issue is with how pages and views get created with every menu and link you add..causing a quickly overwhelming page structure and sitemap. Biggest related caution is that when simply deleting a menu item, you could also be deleting an entire page or detail view without clearly being told that (and no way to recover it).

Review Source: GetApp

Derek from Tiger Construction, ltd

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Great. Knack did exactly what I wanted.

Pros

It allowed me to easily customize a website to allow multiple users to enter information without having a pay account.

Cons

You have to program yourself. I'm not the most technical person so this takes some time. Only training will help.

Review Source: Capterra

Holly from Rush Soccer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Just what I needed

Pros

This is Everything I need from a database & simple interface builder. I took a long time evaluating existing products for my business programs to no avail, and decided I needed custom solutions. As a nonprofit I know we couldn't afford paying someone to do it so I took it upon myself to research options & move forward. Knack was my first intro to "no code" cloud app builder and I love it. I check around every 6 months or so to see what competition is out there, I've yet to find anything I enjoy using quite as much.

Cons

That apps cannot integrate / stay in sync. It's going to take a lot of extra work to integrate all my company's apps, as it is not feasible for all our programs / branches to use one app, and some information needs to be in sync across all apps. I just know by the time I've finally done it, they will have built in the feature / option...

Review Source: GetApp
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Wonderful!

Pros

Ability to customize databases; real-time updates; many template options to choose from; customer service is excellent. I've used this several times for an annual holiday website. Our users were so impressed and became repeat donors.

Cons

customer service agent and his staff were very helpful as I extensively redesigned a template to serve our varied needs. I have been very satisfied and think the only confusion I ran into is customized differences between mobile and website versions.

Review Source: Capterra

harmandeep singh from New York University

Industry:  Other

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Knack it up!

Pros

Super easy to get going (it is the most intuitive interface). Price by number of apps instead of by user works well with our company. Powerful features including, for instance, users logging in by their Google+ or Facebook profile (single sign on). I have not run into any bugs.

Cons

You can't adjust the presentation layer (the website) as much as, say, Caspio. You can change some things like colors and basic layout, but most of the CSS is fixed. Their formulas are very weak. They only allow basic functions, especially for manipulating text. For formulas, I found Airtable to be much better.

Review Source

Bethany from Self-Employed / Real Estate

Industry:  Consulting

Number of employees:  1 employee

Ease-of-use

Functionality

November 2017

Overall quite impressed

Pros

Once you've got everything figured out (specifically linking different objects) it's very easy to use. There are quite a few useful features.

Cons

Sometimes the software is glitchy when it comes to importing .csv documents. Things won't load and then you'll have to restart the whole process.

Review Source

Daniel from Summit Retreats

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Not worth it. There are better solutions out there.

I didn't find it helpful.

Pros

It is relatively easy to use, otherwise I didn't notice anything outstanding, anything what would be worth mentioning here.

Cons

I found it very limiting as it can handle only very basic tasks. I also didn't like that there is no mobile application. The way it displays on mobile device is very clumsy. Customer support is so so.

Review Source: Capterra

Maxwell from Heyday

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Customizable features for our Spa's client records

Increased communication between staff and clients, accurate record keeping for all clients, and for all staff to access!

Pros

How customizable it is to our ever changing needs as the company grows and changes! We are able to access it on multiple devices at once, and have different log ins for each employee!

Cons

Have experienced software shutdowns that have slowed business, not always able to do what we need, but there is usually a work-around!

Review Source: Capterra

Lee from IIG

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Absolutely terrible, worst customer service I have experienced

Cons

Absolutely terrible customer service. I signed up, spent 2 days making an app, then the builder completely froze. I tried 5 computers, all different browsers, as soon as you log in it give a spinning gear and freezes. Knack support said it's because I'm using Chrome and that Chrome is bad at handling memory (even though I told them I tried IE, Edge, Safari, on 5 machines). Then today, I spent 3 hours making an app and doing email templates. I go get a drink, come back, it's COMPLETELY GONE. I contact their support, they said their backups failed and they don't have one, and that they confirmed I DID have an app, but that it's no longer there. They said even though I just signed up 2 days ago, they don't do refunds, but that I'm welcome to cancel my service in their portal. I canceled it and filed a chargeback with Visa. Avoid this company, extremely shady.

Review Source: Capterra

Response: Knack, Knack

August 2017

Of course when there's any chance of work being lost we take that very seriously and launch a full internal investigation. We had mentioned that a refund was possible but we needed to get more details. This is something we had never seen before and needed to confirm exactly what may have happened. Unfortunately Lee deleted his account before we could complete our investigation and resolve this issue to everyone's satisfaction. This all happened within the span of a few hours.

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Amazing support

Pros

Ease of use and user function to arrange data for customers. The support staff have been so supportive I ask them questions all the time and are just really happy to help with sometimes silly questions.

Cons

Could do with a little more customisation to represent data such as tiles and visual tools like a website builder would work great for the visual representation for pages. Though I feel knack could be set to bring on some awesome features later on.

Think knack could also have multiple object records within a list of data connected to the logged in user as big work arounds are needed for this at the moment

Review Source: GetApp

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Great Low Code Solution

I have been able to build multiple application to help run my business from CRMs to project management solutions. The builder is easy to use and has a lot of features. There is a job board if you need a larger application too. And the pricing model is excellent, much better than some of its competitors.

Pros

Power, capability and ease of use

Cons

Would like more form layout capabilities

Review Source: GetApp
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Very Disappointed

Pros

Look of the app is very nice. The "Builder" they have come up with is innovative, not your normal database building tool. It takes some getting used to. There are some limitations to it, that other databases don't have.

Cons

Very poor customer support, if you are on the lowest plan. They will not pick up the phone and call you, nor can you call them. They claim a response time of between 24 and 48 hours....not true. I am now having support requests unanswered for 4 days. Their blog and self-help support site are very poor. There is no main office or phone number, they all work from their homes across the US. Apparently, they don't have titles and they think it's funny to post pictures of themselves on their website with funny made up titles in the organization. This organization needs to grow up and get serious. I will terminate my plan with them and ask for a full refund if things don't improve dramatically in the next day or two.

Review Source: GetApp

Sunny from Paint Savvy

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

for custom app is worth a look

Very powerful to customize for your specific need It's not that easy to build without strong computer skills I paid for knack to code ours but they no longer do that - they have a list of contractors you can hire to do custom work

Pros

Can be a build a system quite powerful

Cons

Wish would integrate w barcode scanner

Need to invest time to really learn the platform

Review Source: Capterra

John from Telarus Solutions

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Knack 2016

Knack has been a useful product. I find it to be helpful to small and medium-sized clients who want a database without the high price tag.

Pros

Knack has a good user interface and is a lower price point for databases of this type. They have very good service and the online chat help is excellent.

Cons

I have found that we need developers to do work that I would not call high level but this assistance does ramp up the relatively low cost of the product. This happens with almost every database, but I was hoping Knack would be different.

Review Source: Capterra

Jacob from Davis & Sanchez, Pllc

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2016

Geek candy for a middle-of-the-pack geek!

What's geek candy? It's that little moment of excitement you got when you opened up that sweet lego set, or figured out your phone can do "talk to text." I'm a middle-of-the-pack kind of geek... better than some geeks and worse than equally as many. What's cool about Knack is that it can offer something for everyone. I have used it to give us much more insight into our business. We can track progress and make better decisions.

Pros

Knack is easy to use, they listen to their customers and the pricing structure is awesome.

Cons

The app layout through the UI is limited.

Review Source: Capterra

Ease-of-use

Value for money

Customer support

Functionality

August 2016

Great software now good for users in Europe.

I use Knack to build my main business application. The interface and functionality is excellent and I have looked at all the alternatives at length. If you are not an IT person, then this really is the business. The tutorials are also good. The support team are responsive in the chat interface. During the two years I have been using the product there have been continuous upgrades which have been excellent.

Pros

Great intuitive interface, great software, fair pricing. Now that EU servers are available this makes it a great product for users like me who hold client data and need to comply with EU data privacy laws. I am already delighted with the product, but have seen a beta version of the new builder which in my view takes the produt from excellent to perfect. As a non-technical user (I am no more than a competent excel user) I had never thought I could build my own functioning application. With Knack, I can.

Cons

The standard support hours are based on the US working day so that means we in Europe have to wait. Having said that, if there is an emergency there is 24 hour response there. This is a minor niggle and I guess when Knack grows to dominate the world they will put more support on.

Review Source: GetApp

Displaying 1 - 20 of 39 reviews