Knack software


37 reviews(4.0/5)
37 reviews(4.0/5)

Knack is a cloud-based database management solution suitable for government, nonprofit organizations, software, technology and educational institutions. Modules and key features include a customized relational database platform, pre-built templates, data analysis, workflow automation and reporting.

Knack’s custom database builder module enables professionals to create and structure databases by defining data fields, data type and data connections between applications. Knack’s pre-built templates include a customer portal, inventory manager, project manager, time tracker and purchase orders.

The solution’s workflow module enables team leaders to schedule tasks, send personalized emails, track tasks and automate processes. Knack integrates with payment providers such as PayPal and Stripe. Its integration with Zapier enables it to connect with hundreds of third-party applications.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

37 Reviews of Knack

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  • Kevin from UK WEEE Recycling

    Specialty: Other

    Number of employees: 2-10 employees

    August 2018

    Useful but full of problems

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Easy to create web-based apps. Can achieve a variety of tasks using 3rd party tools. You can embed your app in your website.

    Cons

    The interface is slow and limited. Can be quite clunky and frustrating and trying to work out how to achieve something with the help of Zapier. Customer support stinks. No one is ever able to sort any issues and if you make the slightest mistake or accidental you could break the whole app and be needing a backup which they charge , they quote 1-3 hours usually and takes 3-5 working days so not particularly business friendly. Javascript locks up occasionally in the back end and you're either left waiting and nothing happens or nothing happens when you click the save button. Fairly expensive considering how unpolished the software is and how woefully awful their customer support is. The reliance on Knack/Zapier/Webmerge integration doesn't always work seamlessly and learning to implement it yourself can result in duplicate Webmerges which cost a lot of money too.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Great database builder

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The app builder is a great feature of this software. There are a lot of useful options such as searching, various forms and tables. I find it easy to customize although having little background in programming helps but not required. Easy interface after a little bit of use.

    Cons

    Knack servers can use some updating. Can be slow at times with complex queries which can be frustrating. Knack support tries to address all our concerns, but some issues will take some time to fix. The front end could use some updates also and to have access to change the visuals would be nice

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    The most powerful no/low code database app for non-coders

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    - Lives up to the "no code" billing many other platforms tout, but with Knack you can actually build a feature-rich app without coding.
    - Zapier integration recently improved, greatly expanding the capabilities of the app
    - Out of 10-15 database apps I tried, the learning curve was shorter and support documentation was more useful with Knack
    - Easy to implement and strong user security/user roles implementation
    - Unlike many business-focused app builders, Knack is designed for many users in structure and in pricing model, so it's the best for customer-facing applications (including ecommerce websites)
    - Basic subscription plan includes all the features most will need, unlike many apps that pull 1-2 critical features into their mid-tier and enterprise plans.

    Cons

    - Pricing plan options are slim, and the base plan is a bit more expensive than others in the similar tier.
    - Very difficult to style the app in an attractive manner without a fair amount of CSS and/or Javascript understanding (though the standard design is fine and mobile friendly). Limited options for customization in the dashboard.
    - Main troubling issue is with how pages and views get created with every menu and link you add..causing a quickly overwhelming page structure and sitemap. Biggest related caution is that when simply deleting a menu item, you could also be deleting an entire page or detail view without clearly being told that (and no way to recover it).

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Derek from Tiger Construction, ltd

    May 2018

    Great. Knack did exactly what I wanted.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It allowed me to easily customize a website to allow multiple users to enter information without having a pay account.

    Cons

    You have to program yourself. I'm not the most technical person so this takes some time. Only training will help.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Holly from Rush Soccer

    Number of employees: 51-200 employees

    April 2018

    Just what I needed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is Everything I need from a database & simple interface builder. I took a long time evaluating existing products for my business programs to no avail, and decided I needed custom solutions. As a nonprofit I know we couldn't afford paying someone to do it so I took it upon myself to research options & move forward. Knack was my first intro to "no code" cloud app builder and I love it. I check around every 6 months or so to see what competition is out there, I've yet to find anything I enjoy using quite as much.

    Cons

    That apps cannot integrate / stay in sync. It's going to take a lot of extra work to integrate all my company's apps, as it is not feasible for all our programs / branches to use one app, and some information needs to be in sync across all apps. I just know by the time I've finally done it, they will have built in the feature / option...

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 201-500 employees

    March 2018

    Wonderful!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ability to customize databases; real-time updates; many template options to choose from; customer service is excellent. I've used this several times for an annual holiday website. Our users were so impressed and became repeat donors.

    Cons

    customer service agent and his staff were very helpful as I extensively redesigned a template to serve our varied needs. I have been very satisfied and think the only confusion I ran into is customized differences between mobile and website versions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • harmandeep singh from New York University

    Specialty: Other

    Number of employees: 10,000+ employees

    January 2018

    Knack it up!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Super easy to get going (it is the most intuitive interface). Price by number of apps instead of by user works well with our company. Powerful features including, for instance, users logging in by their Google+ or Facebook profile (single sign on). I have not run into any bugs.

    Cons

    You can't adjust the presentation layer (the website) as much as, say, Caspio. You can change some things like colors and basic layout, but most of the CSS is fixed. Their formulas are very weak. They only allow basic functions, especially for manipulating text. For formulas, I found Airtable to be much better.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Bethany from Self-Employed / Real Estate

    Specialty: Consulting

    Number of employees: 1 employee

    November 2017

    Overall quite impressed

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Once you've got everything figured out (specifically linking different objects) it's very easy to use. There are quite a few useful features.

    Cons

    Sometimes the software is glitchy when it comes to importing .csv documents. Things won't load and then you'll have to restart the whole process.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Daniel from Summit Retreats

    September 2017

    Not worth it. There are better solutions out there.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I didn't find it helpful.

    Pros

    It is relatively easy to use, otherwise I didn't notice anything outstanding, anything what would be worth mentioning here.

    Cons

    I found it very limiting as it can handle only very basic tasks. I also didn't like that there is no mobile application. The way it displays on mobile device is very clumsy. Customer support is so so.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Maxwell from Heyday

    Number of employees: 51-200 employees

    September 2017

    Customizable features for our Spa's client records

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Increased communication between staff and clients, accurate record keeping for all clients, and for all staff to access!

    Pros

    How customizable it is to our ever changing needs as the company grows and changes! We are able to access it on multiple devices at once, and have different log ins for each employee!

    Cons

    Have experienced software shutdowns that have slowed business, not always able to do what we need, but there is usually a work-around!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lee from IIG

    Number of employees: 11-50 employees

    August 2017

    Absolutely terrible, worst customer service I have experienced

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Cons

    Absolutely terrible customer service. I signed up, spent 2 days making an app, then the builder completely froze. I tried 5 computers, all different browsers, as soon as you log in it give a spinning gear and freezes. Knack support said it's because I'm using Chrome and that Chrome is bad at handling memory (even though I told them I tried IE, Edge, Safari, on 5 machines). Then today, I spent 3 hours making an app and doing email templates. I go get a drink, come back, it's COMPLETELY GONE. I contact their support, they said their backups failed and they don't have one, and that they confirmed I DID have an app, but that it's no longer there. They said even though I just signed up 2 days ago, they don't do refunds, but that I'm welcome to cancel my service in their portal. I canceled it and filed a chargeback with Visa. Avoid this company, extremely shady.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Knack, Knack

    August 2017

    Of course when there's any chance of work being lost we take that very seriously and launch a full internal investigation. We had mentioned that a refund was possible but we needed to get more details. This is something we had never seen before and needed to confirm exactly what may have happened. Unfortunately Lee deleted his account before we could complete our investigation and resolve this issue to everyone's satisfaction. This all happened within the span of a few hours.

  • July 2017

    Amazing support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use and user function to arrange data for customers. The support staff have been so supportive I ask them questions all the time and are just really happy to help with sometimes silly questions.

    Cons

    Could do with a little more customisation to represent data such as tiles and visual tools like a website builder would work great for the visual representation for pages. Though I feel knack could be set to bring on some awesome features later on.

    Think knack could also have multiple object records within a list of data connected to the logged in user as big work arounds are needed for this at the moment

    Review Source: GetApp
  • July 2017

    Great Low Code Solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been able to build multiple application to help run my business from CRMs to project management solutions. The builder is easy to use and has a lot of features. There is a job board if you need a larger application too. And the pricing model is excellent, much better than some of its competitors.

    Pros

    Power, capability and ease of use

    Cons

    Would like more form layout capabilities

    Review Source: GetApp
  • Verified Reviewer

    June 2017

    Very Disappointed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Look of the app is very nice. The "Builder" they have come up with is innovative, not your normal database building tool. It takes some getting used to. There are some limitations to it, that other databases don't have.

    Cons

    Very poor customer support, if you are on the lowest plan. They will not pick up the phone and call you, nor can you call them. They claim a response time of between 24 and 48 hours....not true. I am now having support requests unanswered for 4 days. Their blog and self-help support site are very poor. There is no main office or phone number, they all work from their homes across the US. Apparently, they don't have titles and they think it's funny to post pictures of themselves on their website with funny made up titles in the organization. This organization needs to grow up and get serious. I will terminate my plan with them and ask for a full refund if things don't improve dramatically in the next day or two.

    Review Source: GetApp
  • Sunny from Paint Savvy

    Number of employees: 2-10 employees

    April 2017

    for custom app is worth a look

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very powerful to customize for your specific need It's not that easy to build without strong computer skills I paid for knack to code ours but they no longer do that - they have a list of contractors you can hire to do custom work

    Pros

    Can be a build a system quite powerful

    Cons

    Wish would integrate w barcode scanner

    Need to invest time to really learn the platform

    Review Source: Capterra
  • John from Telarus Solutions

    Number of employees: 2-10 employees

    December 2016

    Knack 2016

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Knack has been a useful product. I find it to be helpful to small and medium-sized clients who want a database without the high price tag.

    Pros

    Knack has a good user interface and is a lower price point for databases of this type. They have very good service and the online chat help is excellent.

    Cons

    I have found that we need developers to do work that I would not call high level but this assistance does ramp up the relatively low cost of the product. This happens with almost every database, but I was hoping Knack would be different.

    Review Source: Capterra
  • Jacob from Davis & Sanchez, Pllc

    Number of employees: 2-10 employees

    August 2016

    Geek candy for a middle-of-the-pack geek!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    What's geek candy? It's that little moment of excitement you got when you opened up that sweet lego set, or figured out your phone can do "talk to text." I'm a middle-of-the-pack kind of geek... better than some geeks and worse than equally as many. What's cool about Knack is that it can offer something for everyone. I have used it to give us much more insight into our business. We can track progress and make better decisions.

    Pros

    Knack is easy to use, they listen to their customers and the pricing structure is awesome.

    Cons

    The app layout through the UI is limited.

    Review Source: Capterra
  • August 2016

    Great software now good for users in Europe.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I use Knack to build my main business application. The interface and functionality is excellent and I have looked at all the alternatives at length. If you are not an IT person, then this really is the business. The tutorials are also good. The support team are responsive in the chat interface. During the two years I have been using the product there have been continuous upgrades which have been excellent.

    Pros

    Great intuitive interface, great software, fair pricing. Now that EU servers are available this makes it a great product for users like me who hold client data and need to comply with EU data privacy laws. I am already delighted with the product, but have seen a beta version of the new builder which in my view takes the produt from excellent to perfect. As a non-technical user (I am no more than a competent excel user) I had never thought I could build my own functioning application. With Knack, I can.

    Cons

    The standard support hours are based on the US working day so that means we in Europe have to wait. Having said that, if there is an emergency there is 24 hour response there. This is a minor niggle and I guess when Knack grows to dominate the world they will put more support on.

    Review Source: GetApp
  • Robert from DataCove

    Number of employees: 2-10 employees

    August 2016

    Best Database Platform Out There

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    After listening to vendors with my company for weeks, I had enough. Every system that was pitched for our needs was either ugly, or inflexible, and not all that infrequently, both. I began my search for online database platform technology and quickly found Knack among a few other competitors. What set Knack apart was the appearance of the software. I am of the believe that a product is worthless if no one ever wants to look at it, and Knack stunned me. It was a clean, crisp, interactive set of user interfaces that quickly led to live database views. I set up the trial, and was sold.

    Pros

    Intuitive design! It just makes sense from the get-go, even if you have little understanding of relational databases, with a bit of light reading of Knack's thorough documentation, it's not difficult to get going.

    Cons

    Definitely the way the front end views of your database operate in a mobile device. Some of the feature's are basically unusable, and if your user's are going to use a mobile device, you really have to keep that in mind when developing the database's UIs or you can end up with a bit of a mess.

    Review Source: Capterra
  • Mark from AppWeaverz.com

    Number of employees: 2-10 employees

    July 2016

    Knack is fantastic

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've created a number of different applications with Knack and its been able to satisfy all of our use cases and be extensible where needed. Its been great to use and you can build web applications at a fraction of the cost it would normally be. There are great custom developers that can build entirely or help out with integrations as needed.

    Pros

    Powerful and yet easy to use. Extensible

    Cons

    Some of the features take some time to learn, have to invest some time up front getting to know what it can do.

    Review Source: Capterra
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