Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.0 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"It is easy to setup and maintain and works mostly without any problems."
"Baremetal recovery is amazing it just works. "
"Software is easy to use, set up, and administer. Also the cost is so much better than competing localized products"
Cons
"Somewhat difficult to learn, but is logical and the support is good. "
"There are a few limits on the scheduling features but we have managed to work around them."
"When compared to Veeam or other mature products it is lacking in features. However, direct apples to apples comparisons it does a very good job of file level and database level backups."
Backup Reviews
Filter by:
February 2019

Mike from DataPro International
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
Simple And Effective Backup
SolarWinds saved the day when disaster struck one of our clients, we were able to restore everything quickly and easily as if nothing had happened. Common backup and rescue media is easy to create. Customer support was easy to deal with. We have experienced no issues using SolarWinds Backup and recommend it to all of our clients.
Pros
SolarWinds Backup is easy and efficient to use. The web interface is easy to use. Just simply install on the devices and you are ready to go. You own your own data. There are no storage limits which is an asset.
Cons
There are a few limits on the scheduling features but we have managed to work around them.
November 2019
Ramon from Business PC Support
Company Size: 2-10 employees
Industry: Management Consulting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Best Backup Software
Overall is being great, a few glitches but support try there best to meet your expectations.
Pros
Baremetal recovery is amazing it just works.
Cons
Recent Updates where it does not tell you what is the issue.
Reasons for Choosing Backup
There was too much configuration involve in order to get it up and running.
Reasons for Switching to Backup
There was no console for management or cloud backup.
March 2021
Anonymous
Company Size: 1 employee
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Functionality
5.0
March 2021
Never regretted the change to SolarWinds Backup
I recently made the "big step" to set up an external server for my work. Since then, smaller, non-business optimized cloud services didn't seem to scale up in pricing and protection, so i subscribed to SolarWinds Backup. It obviously has a ton of tools, that i might never need. But since my daily work routine is based on different projects with different customers, it's crucial to have a central storage point, that is easily accessible from everywhere and reliably saves all the steps of editing.
Pros
With several backup-steps SolarWinds Backup assures a complete protection from dataloss. Data is easily accessible from everywhere and backups are generated automatically and efficiently. The ability to access old versions of backups is especially helpful to never lose progress!
Cons
I didn't encounter any real problems with this software. The load of functions can be overwhelming, especially with all of the cryptic abbreviations. Honestly though, this is not a real con, but rather my own problem!
February 2021
Anonymous
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
4.0
Functionality
3.0
February 2021
backup and restore
Pros
tried this tool to have it integrated with other SolarWinds products and its a pretty decent solution.
Cons
There are better products out there with more features and alesser cost.
March 2021

Gary from Fusion IT
Company Size: 11-50 employees
Industry: Computer & Network Security
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
March 2021
Reliable backups, excellent interface.
I've used other backup software in the past and I can say this is the best one I've ever used, hands down.
Pros
Backups are reliable and easy to implement at any time. You can store multiple weeks or even months of backups at a time, and restoring data when needed is a snap!
Cons
Getting help from SolarWinds support can take a few days if they're busy; a very good knowledge base is available to all users and can usually resolve most issues, but speaking to an actual engineer for difficult troubleshooting can be difficult to get started.
November 2019
Arjan from NDI
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
November 2019
Solarwinds backup made my life easier
Pros
It is easy to setup and maintain and works mostly without any problems.
Cons
The portal is sometimes down due to maintenance.
Reasons for Choosing Backup
We were already a Solarwinds (ncentral) user.
Reasons for Switching to Backup
Ahsay was horror, we want an easy to use product.
November 2019
Brian from Atlas IT
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
November 2019
Simplicity and Trust
Solarwinds set a stand and bar for the industry to match at minimal and best if capable.
Pros
Simplicity. It just works. Thats a huge plus.
Cons
Help and how-to sections are a bit flaky to navigate around.
Reasons for Switching to Backup
Ninja is still learning their own product. Solarwind KNOWS theirs.
November 2019
Andrew from TM Technology Systems
Company Size: 2-10 employees
Industry: Computer Networking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
November 2019
Solarwinds Backup
Fantastic product
Pros
Easy of install and setup, ease of Use, accuracy, recovery option
Cons
Lack of support SQL Server 2017, Difficult to review backup manage stats vs billed amounts
Reasons for Switching to Backup
Integrated with N-Central
October 2018
Anonymous
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Simple and Easy Backup Tool for MSP's!
Coming from a backup provider where we continually experienced issues both with the product and support, it was a relief to finally not spent an hour or two a day resolving issues and/or working with support. This was defiantly a great solution to move to!
Pros
We have been using Solarwinds Backup and Recovery for a couple years now. It just works! We like how it is VSS based, very simple to setup and run into very few backup issues. This allows for our backup margins to be high since we simply install it on the devices and sit back and watch it work! The web interface is simple to use and the support has been fantastic.
Cons
One thing we wish it did is truncate the SQL logs while in Full Recovery mode.
November 2018

Bob from Business Software Systems
Company Size: 2-10 employees
Industry: Computer Networking
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
November 2018
Solar Winds Backup reasonable price a the secure backup
Started with the Solarwinds backup and later moved to RMM. Only thing I wish is that I wish it would be easier to move from the Solarwinds backup to the RMM Backup. If you want to move from one ot the other you loos past backups.. so timing is crucial.
Pros
Once installed it just does the job. Often going several months without any issues in backing up the system.
Cons
Somewhat difficult to learn, but is logical and the support is good.
June 2019
Eli from Wolf Consulting, LLC
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
June 2019
Very solid, but expensive with some restoration hiccups
Overall, I have been happy with the product. The online backup option has decreased the amount of time spent working with clients to connect local backup drives. Support has been very helpful.
Pros
Overall, Solarwinds Backup just works with little intervention needed. I was skeptical of what was promised by the sales people, but after using it, I was very impressed. The online backup function helps to ensure backups always complete if local hardware is disconnected or failed.
Cons
I have run into some problems that have delayed restores, but in each instance, support has been able to help restore the device successfully. It would be nice if there was a local only option for backups. The price of the product is higher than other options.
December 2019
Kelly from TRINUS
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Functionality
3.0
December 2019
N-Central & SolarWinds Backup
Solid file and database backup feature. Versioning is built into the product with customization of schedules and standardization across customer base is excellent. I've used many different products and consider SolarWinds backup to re reliable and dependable.
Pros
It is fully integrated into N-Central, SolarWinds RMM product. This allows for centralized management from the RMM console and easy templating and monitoring of the backups themselves.
Cons
When compared to Veeam or other mature products it is lacking in features. However, direct apples to apples comparisons it does a very good job of file level and database level backups.
December 2019
Jacob from Red Computing Solutions
Company Size: 1 employee
Industry: Computer Hardware
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
December 2019
Great backup software!
It's been great so far! I've recovered several customer files that were inadvertently deleted with very little trouble.
Pros
It's very reliable, especially the VDR restore tests that you can run on a ESX or HyperV box. I have very little issues with the product after the initial deployment.
Cons
I wish that the RMM version had as many features as the standalone version. Not having the capability to restore to the cloud would be nice.
March 2019
Mark from Clark Inc
Company Size: 2-10 employees
Industry: Computer Networking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
March 2019
Solid and reliable
Pros
The best thing about this solution is that you don't have to babysit it much. 95% of our client backups work without a hitch. Never had any problems restoring from backups.
Cons
The Exchange restore is kind of a challenge, especially if the database is large. No built in tools for granular restore of mailboxes, You have to use powershell.
November 2019
Rick from Karmanos Cancer Institute
Company Size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2019
Great backup product
Great product, cost effective solution.
Pros
Software is easy to use, set up, and administer. Also the cost is so much better than competing localized products
Cons
1. Inability to RESTORE to "another location" OTHER than the local C: drive of the computer you are administering from.
Reasons for Choosing Backup
Cost and ease of use
Reasons for Switching to Backup
Cost and ability to store offsite (cloud).
August 2017
Brad from C1 Networx Inc
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2017
Been using the product for over a year now for our MSP customers, works awesome.
Local and remote backup for our clients with easy to use single pain of glass for problems.
Pros
Ease of use is the KEY to this software. Further you can use your OWN offsite dataVol, a lot of products force proprietary dataVols or their cloud storage.
Cons
Some scheduling limitations. Interface could use a couple "tweaks". Can not replicate local to more then ONE remote dataVol.
August 2017
Wayne from Point 2 Point Disaster Recover (Dat Point)
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2017
It's a great product which is fully supported 24x7 both by email and speaking with a live support.
Pros
It's a great product for client with both large and small amounts of data. Easy to install and configure.
Cons
Not easy to setup if you want passing clients to run a free trial and download the software and create their own account without contacting someone in Administration.
August 2017
Mark from The Data Vault
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2017
It's a great Hybrid (local/remote) data protection product for SMB clients.
Pros
Cloud Management Console includes great monitoring and alerting capabilities for entire customer base. Very knowledgeable 24/7 support. Proven to have easily recovered clients from Ransomware attacks.
August 2017
Jeff from Newport Solutions, Inc.
Company Size: 2-10 employees
Industry: Computer Networking
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2017
Fast, professional backup
Hybrid backup. On-site and cloud backup included. Saved the day when disaster struck at a clients site.
Pros
Simple to use, enterprise class features, very fair on the storage limits, no gimmicks. 24/7 support. Above all I saved a clients burning building from this backup service. You can schedule backups nightly, twice a day, or down to every hour if you choose.
May 2018
Solianny Antonieta from Crazy Motors, Ca
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
May 2018
Complete and reliable backups with powerful additional features.
Practical solution that provides a backup and recovery tool to prevent reconfiguration in the event of system failures.
Pros
It is very accurate in the creation of copies of the entire computer including user, application and configuration data, as well as the operating system, it allows the planning of common backups and creates rescue media that are necessary in case of incident with the workstations.
Cons
It has a wide range of configurable options so it is necessary to study your options calmly so that the data backup is reliable and adequate according to each requirement.
June 2018

Robert from Ashut Engineers LtD
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
June 2018
Reliable data archiving and retrieval software
There is worrying and complains over data loss in case of a shuttering cyber attack
Pros
There is a free software available for demo to enable the buyer make an informed decision to buy the product Its easy to install and use the software
Cons
In organizations that do not have secure foolproof mechanisms, an attack on their servers may lead to leakage of crucial and confidential information
March 2020
Joshua from Celotex
Company Size: 51-200 employees
Industry: Construction
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
March 2020
Useful online backup tool
Pros
Very good customer support, and useful online backup function
Cons
No local only option for backups, and relatively expensive complete product

Response from SolarWinds MSP
Replied July 2020
Thanks for trying SolarWinds Backup. I would like to clarify one point - we do provide the ability to keep an optional local copy of your backups, using the storage hardware of your choice. Our backup process is direct-to-cloud, and not dependent upon a local appliance or aggregator, which eliminates a potential single point of failure.
March 2019
Oliver from PharmData ltd
Company Size: 2-10 employees
Industry: Pharmaceuticals
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
March 2019
Brilliant backup
Pros
backing up my work is very easy to do. the software is especially good with office 365. which i use a lot.
Cons
backing up takes a very long time. i don't know if it's my computer but it just takes so long.
December 2018
Opeyemi from Blessed Academy, okuokoko
Company Size: 2-10 employees
Industry: Internet
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
December 2018
solarwinds review
Pros
The installation time take the lead as it is pretty straightforward and less complicated when compared to other softwares have used. Branding of clients is one feature i find intriguing and useful plus the entire process is easy to do.
Cons
I am disgruntled by the fact that solarwinds backup does not allow for multiple backup sets and the inability to choose whether data is to be store locally or in the cloud is also pretty annoying
February 2019
mark from Entertainment
Company Size: 2-10 employees
Industry: Entertainment
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
February 2019
Simple
Pros
very easy to understand through the use of the dashboard
Cons
it can be a bit cluttered on the dashboard.
July 2018
Fibras y Normas
Time Used: Free Trial
Review Source: GetApp
July 2018
February 2018
Anonymous
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
February 2018
More than enough
Pros
Backup and Recovery is very intuitive and easy to use, the support is always available to help you in case you face any issue. great set of features.
Cons
there is limitations on the scheduling feature, and while the interface is good it still needs some touches to make it perfect.