I have had a very good experience with this product as well as the servicing team. we have met with them onsite several times. the team was very helpful with the process leading up to and through a recent software upgrade

I like the overall ease of use, user interface, workflow tracking etc. collectors can easily work accounts and move on to the next accounts. queues and work lists can be easily created and manipulated.

currently it only shows one account at a time even if there are multiple accounts owned by the same individual it would be nice to see a person centric view. I would like more customizable reporting options

The overall benefit has been greater efficiency, improved workflow management, and greater control. Prior to VQN, the assignment of the portfolio was a highly manual and time-consuming process and the tracking of servicing activities was also manual, the ability to prioritize accounts for servicing based on risk has helped to reduce the general risk profile of the portfolio by allowing for greater targetting of accounts/debtors with the highest risk.

The various reports play an integral role in our reporting monthly, the system's ability to track users servicing activity based on time of day, the various functions that restrict a user from re-assigning their accounts to other users, the fact that the system assigns accounts to users equitably, the fact that the system allows users to access accounts linked to the same collateral easily, mass update utility and the display of important servicing data are some of the features I like most about the software.

Some of the features lacking are the ability to get current status updates on accounts that are current which are important in the course of our business (e.g. a customer may have more than one account for us and if one is in arrears and one is current, we have to visit a separate system to assess the status of the current account because it is inactive in VQN). Other cons include the fact that when doing a mass update e are unable to select result notes captured in the system for mass updates. The reports need to be more analytical and the few charts (e.g. for promises ) are too simple. When updating new users, the process is too time-consuming. Also, there should be an option to place the various selections in alphabetical order or in numerical order. Also, the inability to set up forms within the system, that could automatically populate pertinent data from the system.

Basically it has been a good product. I look forward to the upgrades

I love the widget. It is so extremely handy!!

The dialer doesn't report same day in VQ

There are several features of this system that are extremely beneficial but I'll only mention three of my favorites. First, the design of the system for enough flexibility that allowed us to set up the system to fit our needs. Second, ease of use. From administration of the system to the end user the system is easy to use, set up and to adjust the set up as internal changes take place. The letter writing features is also easy to use and a great feature that again allows for flexibility and changes. Third, the File Management Utility that is connected to the system allows for the storage and easy retrieval of all letters and documents produced by the system and the collectors. It also allows for the download of external documents. We find this very beneficial for storing legal documents and other correspondence received from outside sources.

There is a bit of a learning curve involved with the administration of the system. Help menus would be beneficial in assisting new users with the system set up when changes are required.

Its so much easier to keep up with your customers making notes about the reason that they are past due. Such as personal health issues, job loss, bankruptcy, family illness, death in the family, children on drugs, just things that happen in everyday life to people. Also the ones that try to work you with repeated lies. Then it helps when presenting your case for foreclosures and repos. I love the tabs for charge offs, bankruptcies, and foreclosures.

The up dates that we have had have been easy for everyone to adjust to. Everyone seems to adjust within a week or two and that is a big deal in the collection business. Customer service has always been just a call away.

Looking up a last name, the system pulls up all the click on the first one and then he isn't the one you want. You have to go back and start the process all over again and again until you find the right one. You may have to go through several before you find the right one.

The Widget is great! It makes for retrieving important documents quick and easy! The Investor reporting could be good if our company used it consistently.

Standard, template production reports are lacking and customized reporting capabilities need to be more robust. It would be great if VQN provided some standard collector and portfolio reporting. Collector reporting in terms of productivity would be good; it should include total logged time in the system, telephone calls made, promise to pays made, kept and broken. Portfolio reports to show the migration or roll rates of loans that advance for example from 30 to 60 days and from 30 days to current, etc.

Manual working delinquency with cards was not necessary. This automated system improved collection activities in calling clients and produced valuable information on the productivity of collectors.

Tracking history on how the accounts has been worked is easy Tracking the volume of worked accounts to coach collectors Highlights accounts which are up to date as soon as arrear cleared is handy Preview of total accounts in queues Use of result notes very practical Errors on loan accounts are immediately reported

There is no possibility to change an incorrect information. Printing certain reports is possible but not that easy

My overall experience with this company spans almost 20 years. Their phone support is wonderful and they are very patient with non-tech people like myself

The ease of using the product and being able to customize it for your needs. The customer service team is another huge plus. I have worked with these folks for 20 years and they are second to none on making sure you are satisfied.

Only con perhaps is we are unable to make notes on an account that isn't past due or has never been a collection problem. Sometimes it would be nice to be able to make a notation on an account if a customer calls us ahead of the problem to give us a warning of an upcoming situation.

Allows us to record any and all pertinent data for the accounts in a user friendly format.

The product is very user friendly and the participant has a hand in doing some customization which is wonderful but the most positive thing is the people who work there. Customer rep are all totally committed to helping the consumer get the most for their dollar. Their help staff is always available and the conferences that are held periodically are great ways to learn about updates and visit with other consumers about the system.

Overall i am happy with the product. Support has been top notch they are always available and very helpful.

I like the ease of use and set up. We use the system for a variety of collections processes. From day to day collections to reposession to foreclose, loss mitigation and charge offs. The system works well for all of these.

I think more flexibility in the reports you can run would be very helpful.

It gives you an immediate overview of the exposure of the related client. VQN also provide solid tools in relation to tackling both the customer as monitoring the productivity of the adjustors. Furthermore it also provide tools to strategize your collection efforts.

The section of the admin in relation to reports. Especially when looking at roll over rates and delinquency of the different (product) portfolios. It would be great if the vendor could further develop this section of the application

The software is easy to use and takes little training. It allows for the electronic checks. The color coding allows for the users to understand that there is something special with the account.

There are limited queues to set up, which is both good and bad. One queue that would be helpful is the No contact queue. This would allow the queue to be worked but the account

Some parts are improved and easier to use.

The note feature and spell check. I find that the system works consistently. It is pretty easy to train new people on.

The WIDGET. It is hard to use. The search section if a customer has a common name is awkward. You have to start over each time. Update in progress box pops up after notes have been typed causing us to lose notes.

Productivity of staff increased substantially. Management could receive reports quickly and efficiently

Customization of work queues- ranging from conforming to nonconforming mtgs to small business commercial loans, and all retail products Quality of reports- could extract data readily Dependable- never went down.

The biggest drawback was they operate on CST so coverage early morning could be a challenge at times but to be honest, rarely needed assistance and would call during their normal business hours.

I am very satisfied with VQN, and the staff at Uni-Source 2000

I love how everything is documented and easy to use.

How I can not pull a specific letter. There is one Microsoft Word document of the letter and then all clients that received the letter are in an excel sheet.

It is great for communication efforts especially in a large Dept. to assure we are not miscommunicating with our collection efforts.

It is not user friendly when it comes to Charged off loans. I would constantly have to manually remove the paid off charged off loans.

The software is used by a large department. This has minimized the use of other software in daily activities.

User friendly, easily accessed and new users can easily access and utilize system. Training is minimal in order to become proficient.

For certain specific processes some fine tuning may be required in order to produce desired results.