I've been through several major software transitions during my time as a manager at Fortune 500 companies, so I knew how important choosing a management software would be. Carestack has been supportive, actively engaged, and willing to push out new features based on our feedback. Their support team is extremely responsive, and their innovation driven mindset has created significant value for our locations

Just like anything, you get out of it what you put into it. Spending the necessary time up front to ensure that the functionality was there for our needs was a big lift, but it ultimately paid off.

We have been a customer for 6 years and we have had an excellent experience with Carestack and expect this to continue in years to come

The people of Carestack are their #1 resource. The support from all the Teams in responding to our requests has always been exceptional.

Sometimes slow integration of products that we may want.

Overall, I'm so pleased by our experience with Carestack. The customer service is impeccable, and the product works very well. There are so many capabilities that I haven't even been able to explore yet.

The customer support carestack offers is incredible. Their account manager program is wonderful, super informative as well as efficient.

Carestack is very complex and requires quite a bit of training to utilize.

I am struggling to provide the same service to my employer as I was before onboarding CareStack. CareStack costs about three times as much as our previous service, but it has about a third of the reporting capabilities. My primary task with the software is to track income based on multiple providers at multiple practice locations, and it takes about an extra 10-15 hours per week to manually extrapolate the data which had been accessible at the click of a button with previous softwares. Based on the way the reports are designed, I don't believe the engineers even know the difference between production and collection, as those terms pertain to a medical/dental practice. I've had a support ticket in for seven months, and whenever I check in to see if there's any progress (about once a month), I'm told to be patient, and then asked what the problem was again. You know that feeling you get when someone’s six-year-old answers the phone and says they’ll remember your message?

The layout is intuitive. It's easy to learn and understand how things are supposed to work. Multiple locations are able to share data seamlessly.

Collections reporting is severely insufficient. Customer support seems to exist only to deflect and forget.

Normal. Be 10 however they rating. Should higher than that

The team members. They are always there. Walk you thru process. From beginning. To end. They truly listen. All your concerns. And developing team. Is amazing

I have. No negative experience. All concerns do get resolved. In timely. Matter