--- title: "CareStack Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CareStack. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CareStack is a good fit for you!" source_url: "https://www.softwareadvice.com/dental/carestack-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Dental Software](https://www.softwareadvice.com/dental/) / [CareStack](https://www.softwareadvice.com/dental/carestack-profile/) / CareStack Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/dental/carestack-profile/) Reviews [Alternatives](https://www.softwareadvice.com/dental/carestack-profile/alternatives/) # CareStack User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 225 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 187 reviews (83%) - 4 stars: 32 reviews (14%) - 3 stars: 4 reviews (2%) - 2 stars: 1 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - I particularly appreciate how different features such as scheduling, patient management, billing, and communication are integrated into one system, making tasks more organized and convenient. While there is always something new to learn with any advanced platform, the experience has been smooth overall, and I continue to discover useful features that improve productivity and efficiency. - It makes scheduling, billing, insurance verification, patient communication, and reporting much more organized and accessible from anywhere. - Our onboarding was great, the team that keeps up even after you have on boarded was wonderful in helping you build resources for the office to make sure we were hitting markers and getting to build out KPI with Practice analytics has been a great tool ### Most mentioned cons - There currently isn't a report that will give me a provider's production per hour and when using CS Pay, you have to deduct the merchant fees daily in your accounting software in order to reconcile with the bank account. - In the dental marketing field, CareStack’s limited focus on its email dashboard—and the lack of more customizable email-creation options—can be somewhat inconvenient. - Routine tasks like treatment planning and scheduling become unnecessarily time-consuming due to excessive steps and poor workflow logic. ## CareStack customer reviews Showing reviews 1-25 of 225 (page 1). ### CareStack Has Been Incredible! - Overall rating: 5/5 - Reviewer: Stuart R. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered I could not be happier with CareStack and wish that I had switched my practice over sooner! Brandy and Surya were an amazing team and helped us tremendously. We loved it so much that within the first 3 months we decided to get AEKA Imaging as well as VoiceStack. CareStack has already been so powerful for our practice and I feel like we have not even scratched the surface of what is possible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support from the CareStack team has been unbelievable. I always receive a very prompt reply which is so helpful considering how robust the software is and how much there is to learn. Additionally, the modern feel of CareStack is such a welcome change after using a very well known PMS that never seemed to update. The software is so well designed and thought out. I have also greatly enjoyed having the User Resource Guide - amazing! #### Cons A feature that I wish was present was for unlimited text messaging as well as MMS capability. We have decided to implement VoiceStack, so I don't think that this will be an issue any longer. --- ### Easiest transition! - Overall rating: 5/5 - Reviewer: Sinan A. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered One of the best dental platforms we have used thus far. We were mainly switching over to have a cloud based so that we could access from home and be able to have both offices be more accessible but once we realized how many features care stack had to offer it was a no brainer to switch over! We LOVE the features like payment plans, all insurance services with care revenue, CS pay makes it a breeze to take payments especially with the text to pay option. [sensitive content hidden] our on boarding rep was fabulous very communitive and helped navigate everything. The transition was less painful then we expected. The around the clock support offered is just amazing. Couldn't have choose a better, easier platform to move to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WE loved the features offered- text to pay, insurance work flow, treatment planning work flow. It is making it much easier to run our office. #### Cons absolutely nothing! We have had very minor issues and they were all resolved quickly! The support is always there to help when needed. --- ### Champions Dentistry PLLC Review - Overall rating: 5/5 - Reviewer: Kay H. - Industry: Facilities Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am glad that I cleaned up our other software before going live, that helped with the transition and I did not have to worry about going back to check the things that were moving over. Brandy and Sury were great with training, very knowledgeable, they know their stuff. Online support has been great as well as the resource center. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of claim attachments and notes. With a learning curve integrations were easy. Very overwhelming at first; lot's of preparing before going live but we did get the green light on the first try! YAY team #### Cons I am a hands on learner, some of the training went very quickly. But Brandy and I worked that out, we made a great team. --- ### great onboarding process - Overall rating: 5/5 - Reviewer: Akintoye O. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Pretty good. I do not regret my deceision adopting carestack and voicestack. We looking at growing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very innovated and constantly improving. Rachel my trainer was a highlight. I appreciate her attention to detail. #### Cons Change is happening so fast that there are often technical issues. The issues are handled quickly. There are alot of exciting change coming. --- ### Great system for detailed treatment plans and correct copays - Overall rating: 4/5 - Reviewer: Jessica B. - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I have enjoyed working with my direct rep. She brings everything to the table and doesn't sugar coat it. She is dependable and answers my questions quickly. We are still new to CareStack but i do believe we have made the right choice in our PMS it's just a lot different from Dentrix Enterprise and is going to take some time to get used to. I expected this. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like the insurance side of it. Being able to attach fee schedules at the carrier level for specialties and bringing all of our patients to one clinic. Once we get it all set up, I look forward to seeing accurate tx plans and copays. #### Cons I have tough times with the customer support. Sometimes i get someone who is very knowledgeable and other times it is a long process for something that seems very simple. On the phone, almost everyone is foreign and hard to understand. --- ### Dental Practice Management - Overall rating: 5/5 - Reviewer: Chuck Z. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered What stands out most is that CareStack's commitment didn't end at launch. Their continued follow-up and support demonstrate a genuine partnership and commitment to our success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From pre-launch preparation to go-live training and post-launch support, the CareStack team has been outstanding. Their professionalism, responsiveness, and hands-on approach helped our staff navigate the transition and work through challenges with confidence. #### Cons Not much, I would say that while logged in and leaving patient notes and if another provider wanted to add notes to the same patient chart, they had to log out the previous provider and then login under their credentials. It would be nice if they could switch providers without having to log out. --- ### Choose Carestack you wont regret it!!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Our onboarding was great, the team that keeps up even after you have on boarded was wonderful in helping you build resources for the office to make sure we were hitting markers and getting to build out KPI with Practice analytics has been a great tool #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reporting- this software has every report you can thing of also the Practice analytics makes for easy KPI tracking #### Cons Posting insurance payments takes time and almost as if you are completing the task 2 and sometimes 3 times. Between posting a receipt, running a card payment, and dispersing the payment --- ### User friendly and efficient - Overall rating: 5/5 - Reviewer: HPD A. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered We have been extremely pleased with our decision to transition to CareStack. [sensitive content hidden] have been a blessing to work with. The transition process had no hiccups and the training was very thorough. We felt ready when we went live and the recurring post go-live meetings have been very helpful. CareStack is very user friendly and provides so many options to improve workflows and be efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The wide variety of capabilities to be efficient has greatly improved our workflow. Being able to text to pay from the insurance payment window helps with AR as you go, the ease of the integration of CSPay into CareStack to take payments is so nice, and the different calendar view options have been very helpful. #### Cons The reporting has been a bit difficult to understand and adapt to. Learning to get the KPIs we are used to on a dashboard and not printing a report at the end of each day has been a bit challenging but with Mariann's help we are getting there! --- ### An asset to the productivity of our office - Overall rating: 4/5 - Reviewer: Ana L. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The all-in-one platform feature. Eliminates the need to have multiple subscriptions in multiples places, and allows it all within CareStack (dosespot, overjet voice). #### Cons The fact that there is multiple different ways to get to the same place. If it were condensed into a single consistent path I believe that would be more efficient and quicker to navigate. --- ### CareStack AAD - Overall rating: 5/5 - Reviewer: Lucas W. - Industry: Cosmetics - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy charting and useful features, but navigation can be confusing and time-consuming to learn in the early stages. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I have had a very positive experience using this dental software for notes, charting, and managing patient information. One of the biggest advantages is how easy it makes documenting appointments and keeping patient records organized. The charting features are straightforward to use, which allows information to be entered quickly and accurately without making the process feel complicated. Another major benefit is how the software helps streamline the overall workflow of the dental office. Having patient information, treatment notes, dental charts, and other important records all in one place makes it easier for the dental team to stay organized and communicate with one another. It also makes it simple to review a patient's history and previous treatment before or during an appointment. The software is especially helpful for dental assistants because it makes taking notes and updating charts more efficient. Overall, it is user-friendly, organized, and helps save time while maintaining accurate patient documentation. I would recommend it to dental offices looking for a reliable and efficient way to manage their clinical notes and charting. #### Cons One of the main setbacks of this dental software is that the charting and note-taking features can sometimes feel confusing and time-consuming to learn. There are a lot of different sections, options, and steps to complete, which can make entering notes more difficult than it needs to be, especially for someone who is new to the system. It can also take several clicks to document information that could be entered more quickly with a simpler layout. Another issue is that navigating between different parts of a patient’s chart can sometimes be inconvenient, making it harder to quickly find specific information during a busy appointment. Overall, while the software has useful features, the charting and documentation process could be more user-friendly, streamlined, and efficient. --- ### CareStack - Exceeding Expectations with Each Encounter - Overall rating: 5/5 - Reviewer: Donna G. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered From our demo, to the sales process, prep for conversion, implementation, go live, and on-going support, CareStack has exceeded my expectations. Implementation and training is a well thought out process. Our weekly post implementation calls were invaluable. CareStack made the conversion from Dentrix as pain-free as possible. We had multiple avenues to receive support - and received it quickly! My team has told me that they can't ever imagine going back to Dentrix after using CareStack. We have integrated VoiceStack and CS Pay. We love that phone calls are recorded and transcribed in real time, then summarized and saved to the patient's chart. CS is flexible and their analytics give me so much insight into my practice. The AI component of the X-Ray module is definitely worth the cost. It pays for itself repeatedly by increasing patient treatment acceptance through the education and visuals it provides. We honestly highly recommend CareStack - a rare gem of a company that is invested in their clients' success. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The well thought out implementation process and support. The weekly calls during and post-implementation. Always being able to get support. Having one company to deal with for PMS, patient engagement, analytics, AI for X-ray, phones, and merchant services. The flexibility of reports. Data conversion. #### Cons The learning curve, but that would be with anything new. There currently isn't a report that will give me a provider's production per hour and when using CS Pay, you have to deduct the merchant fees daily in your accounting software in order to reconcile with the bank account. --- ### CareStack: All the Features, None of the Efficiency - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered As a practicing dentist, my overall experience with CareStack has been consistently frustrating. While it offers flexibility, it lacks the efficiency and intuitive design required for real-world clinical use. Routine tasks like treatment planning and scheduling become unnecessarily time-consuming due to excessive steps and poor workflow logic. The lack of visual clarity in charting and absence of shortcuts further compound the inefficiency, making everyday use tedious. It feels like the software was not designed with actual dentists or clinical workflows in mind. If your practice is considering switching to CareStack, I would strongly advise against it. And if your workplace adopts it—be prepared for a noticeable drop in efficiency and increased daily frustration. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros CareStack offers a high degree of customisation for many smaller or non-essential features, and there are often multiple ways to complete the same task. However, it’s frustrating that while trivial aspects are flexible, fundamental clinical features, such as material colour coding, are not customisable. #### Cons Severe lack of efficiency—basic tasks require excessive clicks, with virtually no keyboard shortcuts. Even simple actions (like confirming entries) can’t be done with Enter, forcing constant mouse use. Basic workflows, especially treatment planning and scheduling, are extremely redundant. To schedule a single treatment, you must: click the tooth → add the code → drag it into a grouped code → right-click to add to clipboard → assign time → assign an operator (despite already being logged in) → select treatment type → save to clipboard. This results in ~8–10 clicks per item. Multiply that across multiple procedures and patients, and it becomes a major time drain. The interface is cluttered, with visual noise and overlapping elements that slow navigation. Charting is also poorly designed—there’s no way to customise material colours. Amalgam, composite, root canal, and crowns are all displayed in the same colour, eliminating any at-a-glance understanding. You’re forced to hover over each tooth individually just to see what treatment was done. Browser limitations further worsen usability—right-click actions are inconsistent and often overridden by the browser’s default menu instead of an in-app one. Support is unreliable. They may call during work hours for minor issues, promise follow-ups during agreed times (e.g. lunch), then not follow through. Bug reporting is inefficient—they ask for explanations and replication steps even when clear screen recordings are already provided. Despite repeated reports, issues remain unresolved even after months. --- ### CareStack for the WIN! CareStack > Other PMS - Overall rating: 5/5 - Reviewer: Lance L. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall our experience with CareStack has been positive. If you encounter any issues support is ready and willing to help. The onboarding team has been awesome at troubleshooting our unique scenarios. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CareStack identified the issues with other practice management software and corrected them. CareStack is a powerhouse and the user interface works great for our multi-location/multi-specialty practice. CareStack makes patient management a breeze. #### Cons What I have liked least about CareStack is getting to know the software. While CareStack University and the videos are great. Finding the time to watch them presents a problem. --- ### revenue cycle manager - Overall rating: 5/5 - Reviewer: Whitney C. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered overall the experience has been really good. The onboarding process was really easy. I was worried about the switch from our old system to Carestack, but they made the transition smooth. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The amount of reports and kpis views that is available. The different types allows us insight on how well our buisness is doing. #### Cons sometimes support takes a while to get back to you on things that can't be fixed immediately. Which I understand somethings take time. --- ### Great software! - Overall rating: 5/5 - Reviewer: Salomé T. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our practice switched to CareStack this year and the transition team (Caroline, Ayisha, and Ananya) were fantastic to work with! So far we are really liking the software for our multi-specialty, multi-location practice! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our office switched from Dentrix Enterprise to CareStack this year and so far we really love the additional features. It is much more up-to-date and has a lot of automatic checks that our old software didn't. #### Cons There are a few features I still wish we could customize, but they aren't a big deal. - for example we would love to be able to customize the exclusions and limitations section to remove or add codes. --- ### Carestack Transition - Overall rating: 5/5 - Reviewer: Michelle V. - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered We recently made the switch to CareStack, and it's been a pretty smooth transition, especially considering we have a team of 50+ people across multiple locations. Huge thank you to [sensitive content hidden] for making the process as seamless as possible and always being there to help. The chat support has been amazing. They're quick to respond, great at troubleshooting, and always willing to help customize the software to fit our practice's needs. We recently added orthodontics to the services we provide, and they've been very accommodating throughout that process as well. Overall, we've been really happy with CareStack and truly appreciate the support we've received from the entire team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The chat support has been amazing. They're quick to respond, great at troubleshooting, and always willing to help customize the software to fit our practice's needs. We recently added orthodontics to the services we provide, and they've been very accommodating throughout that process as well. #### Cons The initial transition was a little overwhelming because of the size of our team and the number of workflows we needed to set up, but the implementation and support teams made the process much easier. --- ### Overall positive - Overall rating: 4/5 - Reviewer: Trisha W. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been positive. We did a fast and furious onboarding with short training sessions, but our onboarding team was fantastic and led us to the right place when we struggled. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it has many checks and balances in place to be sure things are completed correctly. It helps to be sure no fraud as occurred. #### Cons I am struggling with not being able to customize everything I would like such as what you see on appt screen, adjustments set at certain percentages, etc. --- ### CareStack Review - Overall rating: 4/5 - Reviewer: Gina B. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with CareStack has been mixed so far. The customer service that has been provided my [sensitive content hidden] has been incredible and they have worked very hard to help us resolve various issues that have come up. The issues in and of themselves have been rather tedious and unexpected. Our largest roadblock that we have faced so far has been with balances and insurance items. As with any new systems though we know that there are to be hiccups along the way. We are really excited to learn more about and utilize all of the great features that this platform has to offer once we are fully up and running. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are a lot of great features in CareStack. So far our office has really liked how it is an all in one cloud based system. It has allowed us to better utilize patient analytics, scheduling tools, patient portals, and more. #### Cons There have been a lot of integration issues that we have faced along the way that we had not anticipated. We have had challenges with getting insurance information properly transferred over and connected to the appropriate data bases. --- ### Enjoying Carestack! - Overall rating: 4/5 - Reviewer: Denise K. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Our experience has been good due to the amazing customer support system they have in place. They have helped tremendously to produce better workflows for our team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros CareStack has a lot of features we are learning to work with. Transitioning from an outdated software system to CareStack has been challenging for our practice, but we have had some outstanding training with a CSM (BR) who has been very patient with us and we are making great strides in the use of Carestack. #### Cons Being a "Fee for Service" practice, we don't attach insurance codes to every service we provide. With CareStack you do. We have created a different workflow to help with that. --- ### Carestack is the BEST!!! - Overall rating: 5/5 - Reviewer: Lan A. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Carestack grew on me over time. It is my 5th software so I have experience with many. I have to say it is one of my favorite softwares to use and is super easy to use. The training and onboarding team is the absolute BEST!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CareStack is a great option for cloud based software. We converted from Eaglesoft. The training process was great and the entire CS team was very responsive. The best part were the trainers. Huge shout out to [sensitive content hidden] (from VoiceStack.) They were in essence an extension of our team and super patient and kind with all of our questions and training needs. I couldn’t have asked for a better team and I’ll miss them the most!! Carestack definitely grew on me and the software is built to anticipate ans address the needs of dental professionals to truly aid in the success of the practice. #### Cons There are some aspects that are set within the software from the backend. I wish there would be some availability to customize those aspects to enhance user experience. --- ### All in one software - Overall rating: 4/5 - Reviewer: Monica M. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Great product, great company, love the team we were working with. They are all very knowledgeable and helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything is integrated into CareStack: patient communication, credit card payments, ERA's. Having one software that addresses multiple needs that every dental office has is really great. Also, the support they provide for training as well as after transitions is really awesome. You can tell their team really cares about their client's success. #### Cons Because the software has everything in one place, learning and understanding how all these things integrate takes longer than any traditional dental software. --- ### We love CareStack!! - Overall rating: 5/5 - Reviewer: Katelynn R. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like about CareStack is how easy it is to use and how it keeps everything organized in one place. It makes scheduling, patient communication, billing, and reporting much more efficient, while also improving the overall patient experience. #### Cons The only thing I would like to see improved is printing a schedule on 1 page instead of two. Nothing else! --- ### Efficient All-in-One Practice Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, we’ve found CareStack to be a helpful and organized software solution that supports smoother practice management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We liked CareStack’s user-friendly layout, smooth workflow, and how it simplifies scheduling and communication. We liked that CareStack is efficient, intuitive, and helps our team stay coordinated throughout the day. #### Cons What we liked least was that some features can be slow to load during peak times and the learning curve for new users, as some tools aren’t immediately intuitive. --- ### Thumbs up to CareStack - Overall rating: 5/5 - Reviewer: Tara S. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with CareStack was alot better then expected. The team really does make the change over easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about CareStack is [sensitive content hidden]! He was amazing whenever I need help he was always there to Help. I also like how everything is in one system and pretty easy to navigate. #### Cons My least favorite thing about CareStack is attaching documents to claims. I feel there should be an easier way to attaches files. --- ### Carestack: Best support and great software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been positive-I have learned so much. [sensitive content hidden] has made herself available even 'after' our training was done. I look forward to learning more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support offered is exceptional. Every single team member is attentive, receptive and helpful. [sensitive content hidden] and all of the team do not hesitate to support you. I have NOT found this with other systems. I love that this is web based and that we can share our patient information with other offices in our group. #### Cons Carestack is LOADED with information, and it has taken me some time to just 'scratch' the surface. I was an expert with our previous system, I am less confident with Carestack. I also wish that I could have followed along on my own computer while listening/watching [sensitive content hidden] training sessions. ---