--- title: "CareStack Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CareStack. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CareStack is a good fit for you!" source_url: "https://www.softwareadvice.com/dental/carestack-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Dental Software](https://www.softwareadvice.com/dental/) / [CareStack](https://www.softwareadvice.com/dental/carestack-profile/) / CareStack Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/dental/carestack-profile/) Reviews [Alternatives](https://www.softwareadvice.com/dental/carestack-profile/alternatives/) # CareStack User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 217 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 180 reviews (83%) - 4 stars: 31 reviews (14%) - 3 stars: 4 reviews (2%) - 2 stars: 1 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - I particularly appreciate how different features such as scheduling, patient management, billing, and communication are integrated into one system, making tasks more organized and convenient. While there is always something new to learn with any advanced platform, the experience has been smooth overall, and I continue to discover useful features that improve productivity and efficiency. - Scheduling, charting, notes, billing, patient texts/emails…it’s all integrated, which has definitely helped our workflow and cut down on juggling multiple systems. - It makes scheduling, billing, insurance verification, patient communication, and reporting much more organized and accessible from anywhere. ### Most mentioned cons - There currently isn't a report that will give me a provider's production per hour and when using CS Pay, you have to deduct the merchant fees daily in your accounting software in order to reconcile with the bank account. - Routine tasks like treatment planning and scheduling become unnecessarily time-consuming due to excessive steps and poor workflow logic. - Browser limitations further worsen usability—right-click actions are inconsistent and often overridden by the browser’s default menu instead of an in-app one. ## CareStack customer reviews Showing reviews 1-25 of 217 (page 1). ### Overall positive - Overall rating: 4/5 - Reviewer: Trisha W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been positive. We did a fast and furious onboarding with short training sessions, but our onboarding team was fantastic and led us to the right place when we struggled. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it has many checks and balances in place to be sure things are completed correctly. It helps to be sure no fraud as occurred. #### Cons I am struggling with not being able to customize everything I would like such as what you see on appt screen, adjustments set at certain percentages, etc. #### Reasons for switching to CareStack We were looking to go cloud based to allow for more at home flexibility --- ### CareStack for the WIN! CareStack > Other PMS - Overall rating: 5/5 - Reviewer: Lance L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall our experience with CareStack has been positive. If you encounter any issues support is ready and willing to help. The onboarding team has been awesome at troubleshooting our unique scenarios. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CareStack identified the issues with other practice management software and corrected them. CareStack is a powerhouse and the user interface works great for our multi-location/multi-specialty practice. CareStack makes patient management a breeze. #### Cons What I have liked least about CareStack is getting to know the software. While CareStack University and the videos are great. Finding the time to watch them presents a problem. #### Reasons for choosing CareStack We selected CareStack because it checked all of the boxes we were looking for in a PMS. #### Reasons for switching to CareStack We we told the software we were previously using was no longer going to be supported and maintained. We used it as an opportunity to make an upgrade. --- ### CareStack: All the Features, None of the Efficiency - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered As a practicing dentist, my overall experience with CareStack has been consistently frustrating. While it offers flexibility, it lacks the efficiency and intuitive design required for real-world clinical use. Routine tasks like treatment planning and scheduling become unnecessarily time-consuming due to excessive steps and poor workflow logic. The lack of visual clarity in charting and absence of shortcuts further compound the inefficiency, making everyday use tedious. It feels like the software was not designed with actual dentists or clinical workflows in mind. If your practice is considering switching to CareStack, I would strongly advise against it. And if your workplace adopts it—be prepared for a noticeable drop in efficiency and increased daily frustration. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros CareStack offers a high degree of customisation for many smaller or non-essential features, and there are often multiple ways to complete the same task. However, it’s frustrating that while trivial aspects are flexible, fundamental clinical features, such as material colour coding, are not customisable. #### Cons Severe lack of efficiency—basic tasks require excessive clicks, with virtually no keyboard shortcuts. Even simple actions (like confirming entries) can’t be done with Enter, forcing constant mouse use. Basic workflows, especially treatment planning and scheduling, are extremely redundant. To schedule a single treatment, you must: click the tooth → add the code → drag it into a grouped code → right-click to add to clipboard → assign time → assign an operator (despite already being logged in) → select treatment type → save to clipboard. This results in ~8–10 clicks per item. Multiply that across multiple procedures and patients, and it becomes a major time drain. The interface is cluttered, with visual noise and overlapping elements that slow navigation. Charting is also poorly designed—there’s no way to customise material colours. Amalgam, composite, root canal, and crowns are all displayed in the same colour, eliminating any at-a-glance understanding. You’re forced to hover over each tooth individually just to see what treatment was done. Browser limitations further worsen usability—right-click actions are inconsistent and often overridden by the browser’s default menu instead of an in-app one. Support is unreliable. They may call during work hours for minor issues, promise follow-ups during agreed times (e.g. lunch), then not follow through. Bug reporting is inefficient—they ask for explanations and replication steps even when clear screen recordings are already provided. Despite repeated reports, issues remain unresolved even after months. #### Reasons for switching to CareStack Primarily due to the expectation of a more modern, feature-rich, cloud-based system. However, while CareStack offers more features on paper, it falls short in efficiency and usability compared to EXACT in day-to-day clinical workflows. --- ### Excellent dental software - Overall rating: 5/5 - Reviewer: Jennifer G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered CareStack is often described as a powerful, all-in-one system that improves organization and scalability, but it may require adjustment time and patience before teams feel fully comfortable with its workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about CareStack is how everything is integrated into one cloud-based platform. It makes scheduling, billing, insurance verification, patient communication, and reporting much more organized and accessible from anywhere. The automation tools and real-time reporting help improve efficiency, while the cloud system reduces IT issues and makes daily workflows easier to manage. It’s especially helpful for practices looking to streamline operations and grow efficiently. #### Cons My least favorite thing about CareStack is that some workflows can feel overly complicated and require too many clicks, especially for ERA processing, insurance tasks, and certain clinical functions. While the software is powerful and feature-rich, there can be a steep learning curve for new staff, and some daily tasks are not as intuitive or fast as other dental systems. However, its cloud-based features, reporting tools, and overall integration still make it a strong platform for managing a modern dental practice. #### Reasons for switching to CareStack We switched from MacPractice to CareStack because we needed a more modern, cloud-based system that could better support growth, efficiency, and multi-location management. MacPractice worked well for a more traditional, Mac-based setup, but as our practice expanded, we started running into limitations with remote access, centralized reporting, and workflow integration. CareStack offered an all-in-one platform that combines scheduling, billing, insurance, patient communication, and analytics in one system, which helped reduce the need for multiple add-ons and improved overall organization. The transition did come with a learning curve, but the automation tools, cloud accessibility, and stronger management features made it a better long-term fit for our evolving practice. --- ### revenue cycle manager - Overall rating: 5/5 - Reviewer: Whitney C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered overall the experience has been really good. The onboarding process was really easy. I was worried about the switch from our old system to Carestack, but they made the transition smooth. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The amount of reports and kpis views that is available. The different types allows us insight on how well our buisness is doing. #### Cons sometimes support takes a while to get back to you on things that can't be fixed immediately. Which I understand somethings take time. #### Reasons for switching to CareStack We are a growing practice that needed a cloud based software in order to see patients across the group that were traveling to our other offices. --- ### Great software! - Overall rating: 5/5 - Reviewer: Salomé T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our practice switched to CareStack this year and the transition team (Caroline, Ayisha, and Ananya) were fantastic to work with! So far we are really liking the software for our multi-specialty, multi-location practice! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our office switched from Dentrix Enterprise to CareStack this year and so far we really love the additional features. It is much more up-to-date and has a lot of automatic checks that our old software didn't. #### Cons There are a few features I still wish we could customize, but they aren't a big deal. - for example we would love to be able to customize the exclusions and limitations section to remove or add codes. #### Reasons for choosing CareStack The orthodontic integration was a HUGE plus for us. #### Reasons for switching to CareStack Dentrix is discontinuing support for Enterprise in 2027. Also, our practice was adding additional specialties like orthodontics and we appreciated that CareStack handles Ortho along with general/pediatrics. --- ### Carestack Transition - Overall rating: 5/5 - Reviewer: Michelle V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered We recently made the switch to CareStack, and it's been a pretty smooth transition, especially considering we have a team of 50+ people across multiple locations. Huge thank you to [sensitive content hidden] for making the process as seamless as possible and always being there to help. The chat support has been amazing. They're quick to respond, great at troubleshooting, and always willing to help customize the software to fit our practice's needs. We recently added orthodontics to the services we provide, and they've been very accommodating throughout that process as well. Overall, we've been really happy with CareStack and truly appreciate the support we've received from the entire team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The chat support has been amazing. They're quick to respond, great at troubleshooting, and always willing to help customize the software to fit our practice's needs. We recently added orthodontics to the services we provide, and they've been very accommodating throughout that process as well. #### Cons The initial transition was a little overwhelming because of the size of our team and the number of workflows we needed to set up, but the implementation and support teams made the process much easier. #### Reasons for switching to CareStack Ending customer support by the software company. --- ### Katranji and Nemeth Periodontics - Overall rating: 5/5 - Reviewer: Nancy M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Once you get over the learning phase and becoming more comfortable with the platform, CareStack offers many endless opportunities in helping the office flourish. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about CareStack is the all-in-one platform feature. It eliminates the use of multiple subscriptions by allowing access to patient correspondence, clinical charting, scheduling, and insurance from one platform. #### Cons What I liked least about CareStack was the transition and migration. There were a couple hiccups that could have gone smoother transitioning from Dentrix to CareStack. #### Reasons for switching to CareStack Doctor was interested in a cloud based platform. --- ### CareStack Review - Overall rating: 5/5 - Reviewer: Aleida L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We recently switched from Dentrix Enterprise to CareStack, and the transition has been a great experience. The support team has been exceptional—always available to answer our questions and provide guidance whenever we needed it. [sensitive content hidden] walked us through every step of the process with patience, professionalism, and genuine support. Their dedication made the transition smooth and stress-free. We truly appreciate their outstanding service and would highly recommend CareStack to any practice considering a change. #### Cons Honestly, there wasn't anything I liked least. The transition was smooth, and the support team was responsive, knowledgeable, and helpful throughout the entire process. #### Reasons for switching to CareStack They were stopping their support and we added an orthodontist to our practice. --- ### Great System Once You Learn It - Overall rating: 4/5 - Reviewer: Leslie M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, CareStack has been a great practice management system. There is a bit of a learning curve at first because of its many features, but once you become familiar with it, it's very effective. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like about CareStack is how it keeps track of insurance claims from submission through payment. #### Cons What I like least about CareStack is that some workflows require too many steps to complete a single task. #### Reasons for switching to CareStack I am not sure why we made the switch. Practice came under new ownership so probably just preference of the new owner --- ### CareStack Review - Overall rating: 4/5 - Reviewer: Gina B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with CareStack has been mixed so far. The customer service that has been provided my [sensitive content hidden] has been incredible and they have worked very hard to help us resolve various issues that have come up. The issues in and of themselves have been rather tedious and unexpected. Our largest roadblock that we have faced so far has been with balances and insurance items. As with any new systems though we know that there are to be hiccups along the way. We are really excited to learn more about and utilize all of the great features that this platform has to offer once we are fully up and running. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are a lot of great features in CareStack. So far our office has really liked how it is an all in one cloud based system. It has allowed us to better utilize patient analytics, scheduling tools, patient portals, and more. #### Cons There have been a lot of integration issues that we have faced along the way that we had not anticipated. We have had challenges with getting insurance information properly transferred over and connected to the appropriate data bases. #### Reasons for choosing CareStack We chose CareStack due to a better Price Point and features that we were looking for. #### Reasons for switching to CareStack The version of PracticeWorks that we were using was over 20 years old and lacking a lot of the features that we were wanting. --- ### Enjoying Carestack! - Overall rating: 4/5 - Reviewer: Denise K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Our experience has been good due to the amazing customer support system they have in place. They have helped tremendously to produce better workflows for our team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros CareStack has a lot of features we are learning to work with. Transitioning from an outdated software system to CareStack has been challenging for our practice, but we have had some outstanding training with a CSM (BR) who has been very patient with us and we are making great strides in the use of Carestack. #### Cons Being a "Fee for Service" practice, we don't attach insurance codes to every service we provide. With CareStack you do. We have created a different workflow to help with that. #### Reasons for choosing CareStack Highly rated by our IT team and they took time to explain the software before making the switch. #### Reasons for switching to CareStack We were not happy with the software anymore. --- ### All in one software - Overall rating: 4/5 - Reviewer: Monica M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Great product, great company, love the team we were working with. They are all very knowledgeable and helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything is integrated into CareStack: patient communication, credit card payments, ERA's. Having one software that addresses multiple needs that every dental office has is really great. Also, the support they provide for training as well as after transitions is really awesome. You can tell their team really cares about their client's success. #### Cons Because the software has everything in one place, learning and understanding how all these things integrate takes longer than any traditional dental software. #### Reasons for switching to CareStack Our office transitioned ownership, and this was the software selected. --- ### I recommend carestack! - Overall rating: 5/5 - Reviewer: Hannah M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We started off a little rocky but once we were paired with [sensitive content hidden] , things started falling into place for us! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the text to pay feature. Insurance has been sooo much easier through carestack. There are so many cool tools and reports that i haven't even gotten into yet. #### Cons We are still pretty new to carestack and I feel like we have to use too many clicks for certain things in the clinical section. The first few weeks we would have benefited from learning from [sensitive content hidden] . #### Reasons for choosing CareStack Carestack has much more to offer under one platform. #### Reasons for switching to CareStack We needed something that was growing with the times. --- ### Efficient All-in-One Practice Management - Overall rating: 5/5 - Reviewer: Lillian B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, we’ve found CareStack to be a helpful and organized software solution that supports smoother practice management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We liked CareStack’s user-friendly layout, smooth workflow, and how it simplifies scheduling and communication. We liked that CareStack is efficient, intuitive, and helps our team stay coordinated throughout the day. #### Cons What we liked least was that some features can be slow to load during peak times and the learning curve for new users, as some tools aren’t immediately intuitive. #### Reasons for switching to CareStack We moved away from Eaglesoft because we wanted a system with more flexibility, easier updates, and stronger features for communication and efficiency. --- ### Very Happy with CareStack! - Overall rating: 5/5 - Reviewer: Paula S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wonderful! If I ever can't figure anything out I just call there support number. It does not take lng to get an answer or they walk me through how to do what I am asking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The implemenation specilist was wonderful. She made it so much easier with all of her knowledge of the software. Always had a quuck response and explained in a way that was easy to learn. #### Cons The billing statement were hard to decipher but there was an update and now I really like the new billing statements! #### Reasons for switching to CareStack New Owners wanted Carestack they like it better. --- ### Efficient Software 10/10 - Overall rating: 5/5 - Reviewer: Emily L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered The experience has been great! Especially with the level of support that was provided to us. Our patients are satisfied as well with how easy it is for payments & communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how easy everything is to navigate. Very efficient! I think it’s very well put together when it comes to looking up patients information etc. #### Cons There really isn’t anything I can point out that I don’t like about it. I think if I had to say something it would be there are so many ways to do one thing. Not nesc a bad thing but I can see how sometimes it can be too much. #### Reasons for switching to CareStack System was very outdated. There wasn’t a lot of leeway in the other software. --- ### Carestack for an Oral Surgery Office - Overall rating: 5/5 - Reviewer: Jennifer C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are an office that utilizes every part that Carestack has to offer. It is alot to learn but once everything is up and running its easy to use and Carestack support is always there to help guide you. #### Reasons for switching to CareStack More efficient way to track patients and numbers --- ### Very good system - Overall rating: 5/5 - Reviewer: Cristy C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered My experience has been very good. I feel confident in my day to day tasks and am able to easily use the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support. We could not have made it through the changes without the support from [sensitive content hidden] #### Cons The billing is a bit complex for patients to understand, I've had a number of calls spent explaining what is being shown. #### Reasons for switching to CareStack We needed something more updated. We wanted to take our practice to the next level. --- ### Carestack Review - Overall rating: 5/5 - Reviewer: Emma W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I have really enjoyed carestack. Definitely a learning curve coming from eagle-soft but now I prefer carestack! I love how it is web based. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how supportive the carestack team was with the transition. Everyone is personable and helpful. #### Cons I did not like how many clicks it took to get to things like the chart/ledger but now that I am comfortable with the system it is super easy! #### Reasons for choosing CareStack It is web based and there is a lot of support while setting up. --- ### VERY USER FRIENDLY - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EASY TO USE AND GREAT SUPPORT. EVERYT TIME I AM STUCK ON A WAY TO DO SOMETHING, THERE IS ALWAYS SUPPORT. BY LOOKING IN THE VIDEO LIBRARY OR CALLING. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EASY TO USE AND GREAT SUPPORT. EVERYT TIME I AM STUCK ON A WAY TO DO SOMETHING, THERE IS ALWAYS SUPPORT. BY LOOKING IN THE VIDEO LIBRARY OR CALLING. #### Cons NOTHING THAT I HAVE FOUND. EVERYTHING HAS BEEN WONDERFUL. IT IS VERY USER FRIENDLY. THERE IS ALWAYS AN ANSWER FOR MY QUESTIONS. #### Reasons for switching to CareStack MY EMPLOYER MADE THE SWITCH. EAGLESOFT WAS LIMITED AND CRASHED A LOT --- ### Carestack is a great choice for dental software program! - Overall rating: 5/5 - Reviewer: Leslie B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The office I work for changed to Carestack several months back. We have enjoyed all the features that carestack offers. It definitely has some good features. As with anything new it has a learning curve but we have really enjoyed it and I would definitely recommend it for your dental software #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The appointment blocks, applying payments, more detailed reports for the doctors, Voicstack, and CS pay. #### Cons The clipboard doesn’t always work right, have to refresh a lot, not enough ways to get into the X-rays. #### Reasons for switching to CareStack We wanted a cloud based software and more features. --- ### Efficient and User-Friendly Practice Management Solution - Overall rating: 5/5 - Reviewer: Kaci C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience using CareStack has been very positive. The platform is user-friendly and helps streamline daily workflows efficiently. I particularly appreciate how different features such as scheduling, patient management, billing, and communication are integrated into one system, making tasks more organized and convenient. While there is always something new to learn with any advanced platform, the experience has been smooth overall, and I continue to discover useful features that improve productivity and efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about CareStack was its all-in-one platform approach and the emphasis on streamlining dental practice operations. The software integrates scheduling, billing, patient communication, treatment planning, and analytics into a single system, which helps improve efficiency and reduce administrative workload. I also appreciated the company’s focus on innovation, customer support, and creating solutions that genuinely improve both staff productivity and patient experience. Additionally, the collaborative work culture and fast-paced environment make it a great place for professional growth and learning. #### Cons I don’t have any major concerns about CareStack at this point. Every challenge has been an opportunity to learn new skills and improve knowledge on the system. The simplicity encourages continuous learning, which I see as a positive experience. --- ### Happy we switched - Overall rating: 5/5 - Reviewer: Tammy C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience has been very positive, Our team leader has been a blessing(Tim). Looking forward to learning more benefits of using this service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is amazing! Forms are so easy to send. Customer service is so supportive. program is easy to use. #### Cons For me billing on the ledger is a little hard to understand. Besides that I have no other complaints. #### Reasons for switching to CareStack This had more to offer for our business. --- ### A great PMS for multi-practice offices - Overall rating: 5/5 - Reviewer: Shalayna P. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered The support team has always been helpful, and the practice management software overall is very user-friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros CareStack has been a fantastic platform for us with multiple practices, as it is cloud-based and helps us keep consistency within our organization. #### Cons The reporting features in the past has been limited, but we're excited to see the new programs offered by CS. #### Reasons for switching to CareStack Cloud-based system plus integrated systems ## More reviews [Next reviews](https://www.softwareadvice.com/dental/carestack-profile/reviews/?page=2) --- CareStack Reviews, Pros and Cons - 2026 Software Advice