--- title: "CareStack Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CareStack. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CareStack is a good fit for you!" source_url: "https://www.softwareadvice.com/dental/carestack-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Dental Software](https://www.softwareadvice.com/dental/) / [CareStack](https://www.softwareadvice.com/dental/carestack-profile/) / CareStack Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/dental/carestack-profile/) Reviews [Alternatives](https://www.softwareadvice.com/dental/carestack-profile/alternatives/) # CareStack User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 219 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 182 reviews (83%) - 4 stars: 31 reviews (14%) - 3 stars: 4 reviews (2%) - 2 stars: 1 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - I particularly appreciate how different features such as scheduling, patient management, billing, and communication are integrated into one system, making tasks more organized and convenient. While there is always something new to learn with any advanced platform, the experience has been smooth overall, and I continue to discover useful features that improve productivity and efficiency. - Scheduling, charting, notes, billing, patient texts/emails…it’s all integrated, which has definitely helped our workflow and cut down on juggling multiple systems. - It makes scheduling, billing, insurance verification, patient communication, and reporting much more organized and accessible from anywhere. ### Most mentioned cons - There currently isn't a report that will give me a provider's production per hour and when using CS Pay, you have to deduct the merchant fees daily in your accounting software in order to reconcile with the bank account. - Routine tasks like treatment planning and scheduling become unnecessarily time-consuming due to excessive steps and poor workflow logic. - Browser limitations further worsen usability—right-click actions are inconsistent and often overridden by the browser’s default menu instead of an in-app one. ## CareStack customer reviews Showing reviews 1-25 of 219 (page 1). ### Overall positive - Overall rating: 4/5 - Reviewer: Trisha W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been positive. We did a fast and furious onboarding with short training sessions, but our onboarding team was fantastic and led us to the right place when we struggled. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it has many checks and balances in place to be sure things are completed correctly. It helps to be sure no fraud as occurred. #### Cons I am struggling with not being able to customize everything I would like such as what you see on appt screen, adjustments set at certain percentages, etc. #### Reasons for switching to CareStack We were looking to go cloud based to allow for more at home flexibility --- ### CareStack for the WIN! CareStack > Other PMS - Overall rating: 5/5 - Reviewer: Lance L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall our experience with CareStack has been positive. If you encounter any issues support is ready and willing to help. The onboarding team has been awesome at troubleshooting our unique scenarios. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CareStack identified the issues with other practice management software and corrected them. CareStack is a powerhouse and the user interface works great for our multi-location/multi-specialty practice. CareStack makes patient management a breeze. #### Cons What I have liked least about CareStack is getting to know the software. While CareStack University and the videos are great. Finding the time to watch them presents a problem. #### Reasons for choosing CareStack We selected CareStack because it checked all of the boxes we were looking for in a PMS. #### Reasons for switching to CareStack We we told the software we were previously using was no longer going to be supported and maintained. We used it as an opportunity to make an upgrade. --- ### CareStack: All the Features, None of the Efficiency - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered As a practicing dentist, my overall experience with CareStack has been consistently frustrating. While it offers flexibility, it lacks the efficiency and intuitive design required for real-world clinical use. Routine tasks like treatment planning and scheduling become unnecessarily time-consuming due to excessive steps and poor workflow logic. The lack of visual clarity in charting and absence of shortcuts further compound the inefficiency, making everyday use tedious. It feels like the software was not designed with actual dentists or clinical workflows in mind. If your practice is considering switching to CareStack, I would strongly advise against it. And if your workplace adopts it—be prepared for a noticeable drop in efficiency and increased daily frustration. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros CareStack offers a high degree of customisation for many smaller or non-essential features, and there are often multiple ways to complete the same task. However, it’s frustrating that while trivial aspects are flexible, fundamental clinical features, such as material colour coding, are not customisable. #### Cons Severe lack of efficiency—basic tasks require excessive clicks, with virtually no keyboard shortcuts. Even simple actions (like confirming entries) can’t be done with Enter, forcing constant mouse use. Basic workflows, especially treatment planning and scheduling, are extremely redundant. To schedule a single treatment, you must: click the tooth → add the code → drag it into a grouped code → right-click to add to clipboard → assign time → assign an operator (despite already being logged in) → select treatment type → save to clipboard. This results in ~8–10 clicks per item. Multiply that across multiple procedures and patients, and it becomes a major time drain. The interface is cluttered, with visual noise and overlapping elements that slow navigation. Charting is also poorly designed—there’s no way to customise material colours. Amalgam, composite, root canal, and crowns are all displayed in the same colour, eliminating any at-a-glance understanding. You’re forced to hover over each tooth individually just to see what treatment was done. Browser limitations further worsen usability—right-click actions are inconsistent and often overridden by the browser’s default menu instead of an in-app one. Support is unreliable. They may call during work hours for minor issues, promise follow-ups during agreed times (e.g. lunch), then not follow through. Bug reporting is inefficient—they ask for explanations and replication steps even when clear screen recordings are already provided. Despite repeated reports, issues remain unresolved even after months. #### Reasons for switching to CareStack Primarily due to the expectation of a more modern, feature-rich, cloud-based system. However, while CareStack offers more features on paper, it falls short in efficiency and usability compared to EXACT in day-to-day clinical workflows. --- ### User friendly and efficient - Overall rating: 5/5 - Reviewer: Angela S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered We have been extremely pleased with our decision to transition to CareStack. [sensitive content hidden] have been a blessing to work with. The transition process had no hiccups and the training was very thorough. We felt ready when we went live and the recurring post go-live meetings have been very helpful. CareStack is very user friendly and provides so many options to improve workflows and be efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The wide variety of capabilities to be efficient has greatly improved our workflow. Being able to text to pay from the insurance payment window helps with AR as you go, the ease of the integration of CSPay into CareStack to take payments is so nice, and the different calendar view options have been very helpful. #### Cons The reporting has been a bit difficult to understand and adapt to. Learning to get the KPIs we are used to on a dashboard and not printing a report at the end of each day has been a bit challenging but with Mariann's help we are getting there! #### Reasons for choosing CareStack The demo felt like exactly what we needed and [sensitive content hidden] was very supportive and responsive. #### Reasons for switching to CareStack Dentrix was outdated and not fulfilling our needs. --- ### revenue cycle manager - Overall rating: 5/5 - Reviewer: Whitney C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered overall the experience has been really good. The onboarding process was really easy. I was worried about the switch from our old system to Carestack, but they made the transition smooth. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The amount of reports and kpis views that is available. The different types allows us insight on how well our buisness is doing. #### Cons sometimes support takes a while to get back to you on things that can't be fixed immediately. Which I understand somethings take time. #### Reasons for switching to CareStack We are a growing practice that needed a cloud based software in order to see patients across the group that were traveling to our other offices. --- ### Great software! - Overall rating: 5/5 - Reviewer: Salomé T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our practice switched to CareStack this year and the transition team (Caroline, Ayisha, and Ananya) were fantastic to work with! So far we are really liking the software for our multi-specialty, multi-location practice! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our office switched from Dentrix Enterprise to CareStack this year and so far we really love the additional features. It is much more up-to-date and has a lot of automatic checks that our old software didn't. #### Cons There are a few features I still wish we could customize, but they aren't a big deal. - for example we would love to be able to customize the exclusions and limitations section to remove or add codes. #### Reasons for choosing CareStack The orthodontic integration was a HUGE plus for us. #### Reasons for switching to CareStack Dentrix is discontinuing support for Enterprise in 2027. Also, our practice was adding additional specialties like orthodontics and we appreciated that CareStack handles Ortho along with general/pediatrics. --- ### Carestack Transition - Overall rating: 5/5 - Reviewer: Michelle V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered We recently made the switch to CareStack, and it's been a pretty smooth transition, especially considering we have a team of 50+ people across multiple locations. Huge thank you to [sensitive content hidden] for making the process as seamless as possible and always being there to help. The chat support has been amazing. They're quick to respond, great at troubleshooting, and always willing to help customize the software to fit our practice's needs. We recently added orthodontics to the services we provide, and they've been very accommodating throughout that process as well. Overall, we've been really happy with CareStack and truly appreciate the support we've received from the entire team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The chat support has been amazing. They're quick to respond, great at troubleshooting, and always willing to help customize the software to fit our practice's needs. We recently added orthodontics to the services we provide, and they've been very accommodating throughout that process as well. #### Cons The initial transition was a little overwhelming because of the size of our team and the number of workflows we needed to set up, but the implementation and support teams made the process much easier. #### Reasons for switching to CareStack Ending customer support by the software company. --- ### Choose Carestack you wont regret it!!! - Overall rating: 5/5 - Reviewer: Katie E. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Our onboarding was great, the team that keeps up even after you have on boarded was wonderful in helping you build resources for the office to make sure we were hitting markers and getting to build out KPI with Practice analytics has been a great tool #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reporting- this software has every report you can thing of also the Practice analytics makes for easy KPI tracking #### Cons Posting insurance payments takes time and almost as if you are completing the task 2 and sometimes 3 times. Between posting a receipt, running a card payment, and dispersing the payment #### Reasons for switching to CareStack Fuse was not working properly, along with that we had 4 outsourced software's, carestack has it all! --- ### CareStack AAD - Overall rating: 5/5 - Reviewer: Lucas W. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy charting and useful features, but navigation can be confusing and time-consuming to learn in the early stages. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I have had a very positive experience using this dental software for notes, charting, and managing patient information. One of the biggest advantages is how easy it makes documenting appointments and keeping patient records organized. The charting features are straightforward to use, which allows information to be entered quickly and accurately without making the process feel complicated. Another major benefit is how the software helps streamline the overall workflow of the dental office. Having patient information, treatment notes, dental charts, and other important records all in one place makes it easier for the dental team to stay organized and communicate with one another. It also makes it simple to review a patient's history and previous treatment before or during an appointment. The software is especially helpful for dental assistants because it makes taking notes and updating charts more efficient. Overall, it is user-friendly, organized, and helps save time while maintaining accurate patient documentation. I would recommend it to dental offices looking for a reliable and efficient way to manage their clinical notes and charting. #### Cons One of the main setbacks of this dental software is that the charting and note-taking features can sometimes feel confusing and time-consuming to learn. There are a lot of different sections, options, and steps to complete, which can make entering notes more difficult than it needs to be, especially for someone who is new to the system. It can also take several clicks to document information that could be entered more quickly with a simpler layout. Another issue is that navigating between different parts of a patient’s chart can sometimes be inconvenient, making it harder to quickly find specific information during a busy appointment. Overall, while the software has useful features, the charting and documentation process could be more user-friendly, streamlined, and efficient. #### Reasons for switching to CareStack Due to cost and issues with the company. --- ### An asset to the productivity of our office - Overall rating: 4/5 - Reviewer: Ana L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The all-in-one platform feature. Eliminates the need to have multiple subscriptions in multiples places, and allows it all within CareStack (dosespot, overjet voice). #### Cons The fact that there is multiple different ways to get to the same place. If it were condensed into a single consistent path I believe that would be more efficient and quicker to navigate. --- ### [sensitive content hidden] is my new Best Friend! - Overall rating: 5/5 - Reviewer: Tucker J. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I cannot say enough about the outstanding support we received from [sensitive content hidden] and the CareStack team during our transition. From the very beginning, [sensitive content hidden] demonstrated exceptional dedication and professionalism, making what could have been a complicated process truly seamless. He was incredibly quick to respond to every question and concern, no matter how small, and always provided clear, actionable solutions. His ability to streamline processes saved our team significant time and effort. What stood out most was his patience with teaching — he guided us step by step, ensuring that every staff member felt comfortable and confident using the system. CareStack itself has proven to be a tremendous value. The platform offers strong security, excellent customer support, and a wide range of tools that enhance patient management. We’ve found the handling of forms and notes to be efficient and customizable, and the reporting features give us insight we’ve never had before. Any bugs or issues were addressed promptly, with real accountability and follow-through. From day-to-day scheduling to billing, CareStack has elevated our practice management in a meaningful way. Overall, the combination of CareStack’s robust platform and [sensitive content hidden] ’s exceptional support has provided us with true value for money. We’re grateful for his hard work and highly recommend both CareStack and [sensitive content hidden] for any practice looking to upgrade their systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What stood out most was how comprehensive yet user-friendly the platform is. CareStack truly streamlines every aspect of practice management — from scheduling and billing to forms, notes, and patient management — all in one secure system. The reporting features provide valuable insights that help us make better decisions, and any bugs or issues we encountered were resolved quickly with outstanding customer support. Most importantly, the transition was made seamless thanks to [sensitive content hidden] ’s responsiveness, patience in teaching, and ability to simplify complex processes. The combination of a robust platform and such dedicated support makes CareStack an incredible value for money. #### Cons Honestly, there hasn’t been anything negative to report. The transition was seamless, and whenever small questions or minor issues came up, [sensitive content hidden] and the CareStack team addressed them immediately. If anything, the only challenge was the natural learning curve that comes with adopting a new, feature-rich system — but with [sensitive content hidden] ’s patient guidance and thorough training, this was quickly overcome. #### Reasons for switching to CareStack We made the switch from Sensei to CareStack because we needed a more modern, cloud-based solution that could grow with our practice. CareStack offered greater flexibility, stronger security, and more intuitive tools for patient management, forms, notes, and reporting. Unlike our previous system, CareStack allowed us to consolidate multiple processes into one platform, eliminating the inefficiencies and limitations we were experiencing.In addition, the level of customer support and responsiveness from the CareStack team — especially [sensitive content hidden] — was a major factor in our decision. He ensured that the transition was smooth, guided us through every step, and provided the patience and training needed to help our staff feel confident with the change. Ultimately, CareStack delivered better value for money, resolved the frustrations we had with bugs and restrictions in Sensei, and gave us a true all-in-one solution for practice management. --- ### Carestack Experience - Overall rating: 4/5 - Reviewer: Angelica C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I've enjoyed my time working with carestack. The staff is friendly and the software allows us to be able to track everything in one place rather than having to utilize several additional software programs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that we are able to utilize carestack for not only scheduling matters but for tracking metrics, patient engagement, billing, etc. I also enjoy that the support team is very responsive and easy to communicate with. #### Cons I least enjoy the glitches and bugs that we seem to face. Carestack does have several small glitches that over time can affect day to day work responsibilities. Such as long loading times. #### Reasons for switching to CareStack Our office was looking for a new software that could allow for multiple functions. --- ### I recommend carestack! - Overall rating: 5/5 - Reviewer: Hannah M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We started off a little rocky but once we were paired with [sensitive content hidden] , things started falling into place for us! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the text to pay feature. Insurance has been sooo much easier through carestack. There are so many cool tools and reports that i haven't even gotten into yet. #### Cons We are still pretty new to carestack and I feel like we have to use too many clicks for certain things in the clinical section. The first few weeks we would have benefited from learning from [sensitive content hidden] . #### Reasons for choosing CareStack Carestack has much more to offer under one platform. #### Reasons for switching to CareStack We needed something that was growing with the times. --- ### Seamless Transition Thanks to [sensitive content hidden] Amazing Training - Overall rating: 5/5 - Reviewer: Mehul P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with CareStack has been very positive. The platform offers a lot of great features that help streamline scheduling, billing, and patient management. While there’s a bit of a learning curve at first, our trainer, [sensitive content hidden], made the entire process so much easier. She was patient, knowledgeable, and incredibly supportive, which made the transition smooth and stress-free. We feel much more confident using the system now and appreciate the tools it provides to make our workflow more efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part of our CareStack experience was our trainer, [sensitive content hidden]. She was absolutely amazing patient, knowledgeable, and made the entire training process so much easier. She explained everything clearly, answered all of our questions, and really helped us feel confident using the system. Her guidance made the transition smooth and stress-free. #### Cons There’s a bit of a learning curve in the beginning, especially when switching from another platform. However, the training and support team especially [sensitive content hidden] made it much easier to adjust. #### Reasons for switching to CareStack We made the switch to CareStack because we were looking for a more streamlined, all-in-one platform. It offered better integration, easier access to patient data, and improved reporting features compared to what we had with DSN. --- ### Very Happy with CareStack! - Overall rating: 5/5 - Reviewer: Paula S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wonderful! If I ever can't figure anything out I just call there support number. It does not take lng to get an answer or they walk me through how to do what I am asking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The implemenation specilist was wonderful. She made it so much easier with all of her knowledge of the software. Always had a quuck response and explained in a way that was easy to learn. #### Cons The billing statement were hard to decipher but there was an update and now I really like the new billing statements! #### Reasons for switching to CareStack New Owners wanted Carestack they like it better. --- ### Thumbs up to CareStack - Overall rating: 5/5 - Reviewer: Tara S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with CareStack was alot better then expected. The team really does make the change over easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about CareStack is [sensitive content hidden]! He was amazing whenever I need help he was always there to Help. I also like how everything is in one system and pretty easy to navigate. #### Cons My least favorite thing about CareStack is attaching documents to claims. I feel there should be an easier way to attaches files. #### Reasons for switching to CareStack We switched to CareStack to have everything in one. --- ### Supportive Onboarding Team That Made Our Transition Smooth - Overall rating: 5/5 - Reviewer: Erica G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered The overall experience was great. The regularly check in with us, asking how we were feeling about the transition, and genuinely listened to feedback on how to improve the process. Their communication and dedication made a potentially stressful change feel manageable and positive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We recently switched from Denticon to CareStack, and the onboarding experience was very positive thanks to the CareStack team especially [sensitive content hidden] . They were consistently responsive, patient, and supportive. When they didn’t immediately have an answer, they escalated questions to leadership and provided temporary solutions so our workflow could continue without disruption. #### Cons As with any major software transition, there is a learning curve, and some features take time to fully understand during the early stages. Going from a master from one software to then nothing knowing the in and out right away was a bit challenging #### Reasons for switching to CareStack It was time for an upgraded software and less glitches --- ### They thought of EVERYTHING! - Overall rating: 5/5 - Reviewer: Teresa R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From start to finish everyone involved was professional, caring and experienced. I highly recommend ALL dental offices to make the switch to Carestack! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They seem to have thought of EVERYTHING! Love how everything is linked and it allows you to go from the ledger to an ins pymt to the cahrt and back again AND that it is cloud based!!. #### Cons A few features we expected to have available are not yet completed. Hoping to have them up and running soon #### Reasons for choosing CareStack more integrative for our needs - ability to access mulptiple locations from wherever you are #### Reasons for switching to CareStack needed cloud based system for multiple locations --- ### Very good system - Overall rating: 5/5 - Reviewer: Cristy C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered My experience has been very good. I feel confident in my day to day tasks and am able to easily use the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support. We could not have made it through the changes without the support from [sensitive content hidden] #### Cons The billing is a bit complex for patients to understand, I've had a number of calls spent explaining what is being shown. #### Reasons for switching to CareStack We needed something more updated. We wanted to take our practice to the next level. --- ### 5 Stars, great software - Overall rating: 5/5 - Reviewer: Alexis C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered It has been a great experience, my trainer, [sensitive content hidden] , did an amazing job at showing me all the features and made it simple to navigate the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how carestack is so easy to navigate and the amount of great features the software has. The staff is very kind and very helpful. #### Cons I have not had a bad experience with carestack. There is a lot of features we are able to use that may seem overwhelming but they are easy to access and the staff is willing to answer our questions when needed. #### Reasons for switching to CareStack We needed an updated software and one that is easy to navigate. --- ### Carestack Review - Overall rating: 5/5 - Reviewer: Emma W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I have really enjoyed carestack. Definitely a learning curve coming from eagle-soft but now I prefer carestack! I love how it is web based. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how supportive the carestack team was with the transition. Everyone is personable and helpful. #### Cons I did not like how many clicks it took to get to things like the chart/ledger but now that I am comfortable with the system it is super easy! #### Reasons for choosing CareStack It is web based and there is a lot of support while setting up. --- ### Administrative - Overall rating: 5/5 - Reviewer: Candace K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Following an initial period of acclimation, I have found CareStack to be a genuinely enjoyable platform to utilize. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Treatment planning, patient check-in and check-out processes, patient portal functionality, and patient communication capabilities. #### Cons The transition from the previous platform was somewhat challenging, requiring an adjustment period to become accustomed to CareStack. #### Reasons for switching to CareStack Updated Software, to help with efficacy in Office. --- ### Efficient and User-Friendly Practice Management Solution - Overall rating: 5/5 - Reviewer: Kaci C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience using CareStack has been very positive. The platform is user-friendly and helps streamline daily workflows efficiently. I particularly appreciate how different features such as scheduling, patient management, billing, and communication are integrated into one system, making tasks more organized and convenient. While there is always something new to learn with any advanced platform, the experience has been smooth overall, and I continue to discover useful features that improve productivity and efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about CareStack was its all-in-one platform approach and the emphasis on streamlining dental practice operations. The software integrates scheduling, billing, patient communication, treatment planning, and analytics into a single system, which helps improve efficiency and reduce administrative workload. I also appreciated the company’s focus on innovation, customer support, and creating solutions that genuinely improve both staff productivity and patient experience. Additionally, the collaborative work culture and fast-paced environment make it a great place for professional growth and learning. #### Cons I don’t have any major concerns about CareStack at this point. Every challenge has been an opportunity to learn new skills and improve knowledge on the system. The simplicity encourages continuous learning, which I see as a positive experience. --- ### Tooth Bud's Review - Overall rating: 5/5 - Reviewer: Naseré W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Switching to CareStack has been a total game changer for our office. The practice and patient management features are incredibly intuitive, streamlining everything from scheduling to clinical charting. It has truly modernized our daily workflow and improved the patient experience. What sets CareStack apart, however, is the exceptional support. We have had a wonderful experience working with Mariangelis, whose expertise and responsiveness have been invaluable. The entire support team is consistently professional and helpful, ensuring any questions are resolved quickly. We highly recommend CareStack to any practice looking for a comprehensive, reliable platform backed by a top tier support system. #### Cons Our office has been using CareStack for our practice and patient management needs. While the software offers a solid range of features that have improved our workflow, we have encountered some system limitations that occasionally hinder our efficiency. We hope to see these functional gaps addressed as the platform evolves. --- ### PMS that listens & updates regularly based on suggestions - Overall rating: 5/5 - Reviewer: Meg S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Carestack has been a great PMS for our team! We have multiple locations and we specialize in extractions, implants, and AOX. Not only is Carestack the best software for such a specialized company like ours, but they are constantly asking for feedback and actually updating software based on the customer requests! My Customer Success Manager is [sensitive content hidden] and she, with [sensitive content hidden], have been an absolute delight to work with! Not only has she shown me things I never would have known to do with the software, but she has taken my notes of frustration or suggestions and turned them to the powers that be to have the suggestions put into the software. Not like in 2 years, but like 3 months after it's been requested. Absolutely insane because anyone who has ever worked with another PMS knows that is RARELY the case. As a former Eaglesoft girlie, I definitely recommend Carestack for practices looking to have a comprehensive PMS that listens and adapts! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The Customer Success Manager assigned to me has been the most incredible asset! There are so many ins and outs of CS and she has taught me sooooo much. #### Cons The things I don't like have been sent to the CS team and they actively work to add the suggestions/complaints to the next published update. ## More reviews [Next reviews](https://www.softwareadvice.com/dental/carestack-profile/reviews/?page=2) --- CareStack Reviews, Pros and Cons - 2026 Software Advice