--- title: "CareStack Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CareStack. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CareStack is a good fit for you!" source_url: "https://www.softwareadvice.com/dental/carestack-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Dental Software](https://www.softwareadvice.com/dental/) / [CareStack](https://www.softwareadvice.com/dental/carestack-profile/) / CareStack Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/dental/carestack-profile/) Reviews [Alternatives](https://www.softwareadvice.com/dental/carestack-profile/alternatives/) # CareStack User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 223 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 185 reviews (83%) - 4 stars: 32 reviews (14%) - 3 stars: 4 reviews (2%) - 2 stars: 1 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - I particularly appreciate how different features such as scheduling, patient management, billing, and communication are integrated into one system, making tasks more organized and convenient. While there is always something new to learn with any advanced platform, the experience has been smooth overall, and I continue to discover useful features that improve productivity and efficiency. - Scheduling, charting, notes, billing, patient texts/emails…it’s all integrated, which has definitely helped our workflow and cut down on juggling multiple systems. - It makes scheduling, billing, insurance verification, patient communication, and reporting much more organized and accessible from anywhere. ### Most mentioned cons - There currently isn't a report that will give me a provider's production per hour and when using CS Pay, you have to deduct the merchant fees daily in your accounting software in order to reconcile with the bank account. - The main challenge is that patient addresses don’t carry over with their records, which requires us to manually re-enter them — this can be time-consuming and leaves room for error. - In the dental marketing field, CareStack’s limited focus on its email dashboard—and the lack of more customizable email-creation options—can be somewhat inconvenient. ## CareStack customer reviews Showing reviews 1-25 of 223 (page 1). ### CareStack - Exceeding Expectations with Each Encounter - Overall rating: 5/5 - Reviewer: Donna G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered From our demo, to the sales process, prep for conversion, implementation, go live, and on-going support, CareStack has exceeded my expectations. Implementation and training is a well thought out process. Our weekly post implementation calls were invaluable. CareStack made the conversion from Dentrix as pain-free as possible. We had multiple avenues to receive support - and received it quickly! My team has told me that they can't ever imagine going back to Dentrix after using CareStack. We have integrated VoiceStack and CS Pay. We love that phone calls are recorded and transcribed in real time, then summarized and saved to the patient's chart. CS is flexible and their analytics give me so much insight into my practice. The AI component of the X-Ray module is definitely worth the cost. It pays for itself repeatedly by increasing patient treatment acceptance through the education and visuals it provides. We honestly highly recommend CareStack - a rare gem of a company that is invested in their clients' success. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The well thought out implementation process and support. The weekly calls during and post-implementation. Always being able to get support. Having one company to deal with for PMS, patient engagement, analytics, AI for X-ray, phones, and merchant services. The flexibility of reports. Data conversion. #### Cons The learning curve, but that would be with anything new. There currently isn't a report that will give me a provider's production per hour and when using CS Pay, you have to deduct the merchant fees daily in your accounting software in order to reconcile with the bank account. #### Reasons for choosing CareStack The way CS migrates the data from the previous PMS #### Reasons for switching to CareStack To consolidate my PMS, Phones, Patient engagement, AI (x-rays) and analytics --- ### User friendly and efficient - Overall rating: 5/5 - Reviewer: Angela S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered We have been extremely pleased with our decision to transition to CareStack. [sensitive content hidden] have been a blessing to work with. The transition process had no hiccups and the training was very thorough. We felt ready when we went live and the recurring post go-live meetings have been very helpful. CareStack is very user friendly and provides so many options to improve workflows and be efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The wide variety of capabilities to be efficient has greatly improved our workflow. Being able to text to pay from the insurance payment window helps with AR as you go, the ease of the integration of CSPay into CareStack to take payments is so nice, and the different calendar view options have been very helpful. #### Cons The reporting has been a bit difficult to understand and adapt to. Learning to get the KPIs we are used to on a dashboard and not printing a report at the end of each day has been a bit challenging but with Mariann's help we are getting there! #### Reasons for choosing CareStack The demo felt like exactly what we needed and [sensitive content hidden] was very supportive and responsive. #### Reasons for switching to CareStack Dentrix was outdated and not fulfilling our needs. --- ### CareStack: All the Features, None of the Efficiency - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered As a practicing dentist, my overall experience with CareStack has been consistently frustrating. While it offers flexibility, it lacks the efficiency and intuitive design required for real-world clinical use. Routine tasks like treatment planning and scheduling become unnecessarily time-consuming due to excessive steps and poor workflow logic. The lack of visual clarity in charting and absence of shortcuts further compound the inefficiency, making everyday use tedious. It feels like the software was not designed with actual dentists or clinical workflows in mind. If your practice is considering switching to CareStack, I would strongly advise against it. And if your workplace adopts it—be prepared for a noticeable drop in efficiency and increased daily frustration. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros CareStack offers a high degree of customisation for many smaller or non-essential features, and there are often multiple ways to complete the same task. However, it’s frustrating that while trivial aspects are flexible, fundamental clinical features, such as material colour coding, are not customisable. #### Cons Severe lack of efficiency—basic tasks require excessive clicks, with virtually no keyboard shortcuts. Even simple actions (like confirming entries) can’t be done with Enter, forcing constant mouse use. Basic workflows, especially treatment planning and scheduling, are extremely redundant. To schedule a single treatment, you must: click the tooth → add the code → drag it into a grouped code → right-click to add to clipboard → assign time → assign an operator (despite already being logged in) → select treatment type → save to clipboard. This results in ~8–10 clicks per item. Multiply that across multiple procedures and patients, and it becomes a major time drain. The interface is cluttered, with visual noise and overlapping elements that slow navigation. Charting is also poorly designed—there’s no way to customise material colours. Amalgam, composite, root canal, and crowns are all displayed in the same colour, eliminating any at-a-glance understanding. You’re forced to hover over each tooth individually just to see what treatment was done. Browser limitations further worsen usability—right-click actions are inconsistent and often overridden by the browser’s default menu instead of an in-app one. Support is unreliable. They may call during work hours for minor issues, promise follow-ups during agreed times (e.g. lunch), then not follow through. Bug reporting is inefficient—they ask for explanations and replication steps even when clear screen recordings are already provided. Despite repeated reports, issues remain unresolved even after months. #### Reasons for switching to CareStack Primarily due to the expectation of a more modern, feature-rich, cloud-based system. However, while CareStack offers more features on paper, it falls short in efficiency and usability compared to EXACT in day-to-day clinical workflows. --- ### CareStack for the WIN! CareStack > Other PMS - Overall rating: 5/5 - Reviewer: Lance L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall our experience with CareStack has been positive. If you encounter any issues support is ready and willing to help. The onboarding team has been awesome at troubleshooting our unique scenarios. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CareStack identified the issues with other practice management software and corrected them. CareStack is a powerhouse and the user interface works great for our multi-location/multi-specialty practice. CareStack makes patient management a breeze. #### Cons What I have liked least about CareStack is getting to know the software. While CareStack University and the videos are great. Finding the time to watch them presents a problem. #### Reasons for choosing CareStack We selected CareStack because it checked all of the boxes we were looking for in a PMS. #### Reasons for switching to CareStack We we told the software we were previously using was no longer going to be supported and maintained. We used it as an opportunity to make an upgrade. --- ### revenue cycle manager - Overall rating: 5/5 - Reviewer: Whitney C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered overall the experience has been really good. The onboarding process was really easy. I was worried about the switch from our old system to Carestack, but they made the transition smooth. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The amount of reports and kpis views that is available. The different types allows us insight on how well our buisness is doing. #### Cons sometimes support takes a while to get back to you on things that can't be fixed immediately. Which I understand somethings take time. #### Reasons for switching to CareStack We are a growing practice that needed a cloud based software in order to see patients across the group that were traveling to our other offices. --- ### Great software! - Overall rating: 5/5 - Reviewer: Salomé T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our practice switched to CareStack this year and the transition team (Caroline, Ayisha, and Ananya) were fantastic to work with! So far we are really liking the software for our multi-specialty, multi-location practice! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our office switched from Dentrix Enterprise to CareStack this year and so far we really love the additional features. It is much more up-to-date and has a lot of automatic checks that our old software didn't. #### Cons There are a few features I still wish we could customize, but they aren't a big deal. - for example we would love to be able to customize the exclusions and limitations section to remove or add codes. #### Reasons for choosing CareStack The orthodontic integration was a HUGE plus for us. #### Reasons for switching to CareStack Dentrix is discontinuing support for Enterprise in 2027. Also, our practice was adding additional specialties like orthodontics and we appreciated that CareStack handles Ortho along with general/pediatrics. --- ### Carestack Transition - Overall rating: 5/5 - Reviewer: Michelle V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered We recently made the switch to CareStack, and it's been a pretty smooth transition, especially considering we have a team of 50+ people across multiple locations. Huge thank you to [sensitive content hidden] for making the process as seamless as possible and always being there to help. The chat support has been amazing. They're quick to respond, great at troubleshooting, and always willing to help customize the software to fit our practice's needs. We recently added orthodontics to the services we provide, and they've been very accommodating throughout that process as well. Overall, we've been really happy with CareStack and truly appreciate the support we've received from the entire team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The chat support has been amazing. They're quick to respond, great at troubleshooting, and always willing to help customize the software to fit our practice's needs. We recently added orthodontics to the services we provide, and they've been very accommodating throughout that process as well. #### Cons The initial transition was a little overwhelming because of the size of our team and the number of workflows we needed to set up, but the implementation and support teams made the process much easier. #### Reasons for switching to CareStack Ending customer support by the software company. --- ### Choose Carestack you wont regret it!!! - Overall rating: 5/5 - Reviewer: Katie E. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Our onboarding was great, the team that keeps up even after you have on boarded was wonderful in helping you build resources for the office to make sure we were hitting markers and getting to build out KPI with Practice analytics has been a great tool #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reporting- this software has every report you can thing of also the Practice analytics makes for easy KPI tracking #### Cons Posting insurance payments takes time and almost as if you are completing the task 2 and sometimes 3 times. Between posting a receipt, running a card payment, and dispersing the payment #### Reasons for switching to CareStack Fuse was not working properly, along with that we had 4 outsourced software's, carestack has it all! --- ### Overall positive - Overall rating: 4/5 - Reviewer: Trisha W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been positive. We did a fast and furious onboarding with short training sessions, but our onboarding team was fantastic and led us to the right place when we struggled. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it has many checks and balances in place to be sure things are completed correctly. It helps to be sure no fraud as occurred. #### Cons I am struggling with not being able to customize everything I would like such as what you see on appt screen, adjustments set at certain percentages, etc. #### Reasons for switching to CareStack We were looking to go cloud based to allow for more at home flexibility --- ### An asset to the productivity of our office - Overall rating: 4/5 - Reviewer: Ana L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The all-in-one platform feature. Eliminates the need to have multiple subscriptions in multiples places, and allows it all within CareStack (dosespot, overjet voice). #### Cons The fact that there is multiple different ways to get to the same place. If it were condensed into a single consistent path I believe that would be more efficient and quicker to navigate. --- ### CareStack Review - Overall rating: 4/5 - Reviewer: Gina B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with CareStack has been mixed so far. The customer service that has been provided my [sensitive content hidden] has been incredible and they have worked very hard to help us resolve various issues that have come up. The issues in and of themselves have been rather tedious and unexpected. Our largest roadblock that we have faced so far has been with balances and insurance items. As with any new systems though we know that there are to be hiccups along the way. We are really excited to learn more about and utilize all of the great features that this platform has to offer once we are fully up and running. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are a lot of great features in CareStack. So far our office has really liked how it is an all in one cloud based system. It has allowed us to better utilize patient analytics, scheduling tools, patient portals, and more. #### Cons There have been a lot of integration issues that we have faced along the way that we had not anticipated. We have had challenges with getting insurance information properly transferred over and connected to the appropriate data bases. #### Reasons for choosing CareStack We chose CareStack due to a better Price Point and features that we were looking for. #### Reasons for switching to CareStack The version of PracticeWorks that we were using was over 20 years old and lacking a lot of the features that we were wanting. --- ### Enjoying Carestack! - Overall rating: 4/5 - Reviewer: Denise K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Our experience has been good due to the amazing customer support system they have in place. They have helped tremendously to produce better workflows for our team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros CareStack has a lot of features we are learning to work with. Transitioning from an outdated software system to CareStack has been challenging for our practice, but we have had some outstanding training with a CSM (BR) who has been very patient with us and we are making great strides in the use of Carestack. #### Cons Being a "Fee for Service" practice, we don't attach insurance codes to every service we provide. With CareStack you do. We have created a different workflow to help with that. #### Reasons for choosing CareStack Highly rated by our IT team and they took time to explain the software before making the switch. #### Reasons for switching to CareStack We were not happy with the software anymore. --- ### Carestack is the BEST!!! - Overall rating: 5/5 - Reviewer: Lan A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Carestack grew on me over time. It is my 5th software so I have experience with many. I have to say it is one of my favorite softwares to use and is super easy to use. The training and onboarding team is the absolute BEST!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CareStack is a great option for cloud based software. We converted from Eaglesoft. The training process was great and the entire CS team was very responsive. The best part were the trainers. Huge shout out to [sensitive content hidden] (from VoiceStack.) They were in essence an extension of our team and super patient and kind with all of our questions and training needs. I couldn’t have asked for a better team and I’ll miss them the most!! Carestack definitely grew on me and the software is built to anticipate ans address the needs of dental professionals to truly aid in the success of the practice. #### Cons There are some aspects that are set within the software from the backend. I wish there would be some availability to customize those aspects to enhance user experience. #### Reasons for choosing CareStack Carestack had the best reviews so we went with it #### Reasons for switching to CareStack We wanted a cloudbased software that was all in one. --- ### All in one software - Overall rating: 4/5 - Reviewer: Monica M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Great product, great company, love the team we were working with. They are all very knowledgeable and helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything is integrated into CareStack: patient communication, credit card payments, ERA's. Having one software that addresses multiple needs that every dental office has is really great. Also, the support they provide for training as well as after transitions is really awesome. You can tell their team really cares about their client's success. #### Cons Because the software has everything in one place, learning and understanding how all these things integrate takes longer than any traditional dental software. #### Reasons for switching to CareStack Our office transitioned ownership, and this was the software selected. --- ### We love CareStack!! - Overall rating: 5/5 - Reviewer: Katelynn R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like about CareStack is how easy it is to use and how it keeps everything organized in one place. It makes scheduling, patient communication, billing, and reporting much more efficient, while also improving the overall patient experience. #### Cons The only thing I would like to see improved is printing a schedule on 1 page instead of two. Nothing else! #### Reasons for switching to CareStack We wanted cloud based software, more user friendly --- ### Efficient All-in-One Practice Management - Overall rating: 5/5 - Reviewer: Lillian B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, we’ve found CareStack to be a helpful and organized software solution that supports smoother practice management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We liked CareStack’s user-friendly layout, smooth workflow, and how it simplifies scheduling and communication. We liked that CareStack is efficient, intuitive, and helps our team stay coordinated throughout the day. #### Cons What we liked least was that some features can be slow to load during peak times and the learning curve for new users, as some tools aren’t immediately intuitive. #### Reasons for switching to CareStack We moved away from Eaglesoft because we wanted a system with more flexibility, easier updates, and stronger features for communication and efficiency. --- ### Thumbs up to CareStack - Overall rating: 5/5 - Reviewer: Tara S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with CareStack was alot better then expected. The team really does make the change over easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about CareStack is [sensitive content hidden]! He was amazing whenever I need help he was always there to Help. I also like how everything is in one system and pretty easy to navigate. #### Cons My least favorite thing about CareStack is attaching documents to claims. I feel there should be an easier way to attaches files. #### Reasons for switching to CareStack We switched to CareStack to have everything in one. --- ### Carestack: Best support and great software - Overall rating: 5/5 - Reviewer: Linda G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been positive-I have learned so much. [sensitive content hidden] has made herself available even 'after' our training was done. I look forward to learning more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support offered is exceptional. Every single team member is attentive, receptive and helpful. [sensitive content hidden] and all of the team do not hesitate to support you. I have NOT found this with other systems. I love that this is web based and that we can share our patient information with other offices in our group. #### Cons Carestack is LOADED with information, and it has taken me some time to just 'scratch' the surface. I was an expert with our previous system, I am less confident with Carestack. I also wish that I could have followed along on my own computer while listening/watching [sensitive content hidden] training sessions. #### Reasons for choosing CareStack We absolutely chose CareStack for their customer service and support. We loved seeing the system, and Dan/Jacqui and our initial contacts were outstanding in presenting the system and speaking with us. We were heard and respected in our wishes and concerns. #### Reasons for switching to CareStack We wanted to switch to a web based program that would allow sharing of important information with our sister offices to better patient care. --- ### Carestack software - Overall rating: 4/5 - Reviewer: Paula H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Very good! The initial training team was very good and knowledgeable. It would be nice if there was a personal follow up(included in the cost) to the office about a month or 2 later; This would allow the customer to see if they are using the software efficiently. Once you go live, there is always a huge learning curve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Ease of scheduling patients and communication with the patients, multiple ways to complete tasks, can work from anywhere, the task manager is great, navigating through a patients chart is super easy, and they do a pretty good job with resolving issues. #### Cons Reports do not print in date order, do a better job communicating with updates and how it will affect or help you daily, not having someone in customer service that understands the software, and not having the capability to take and save CBCT imaging. #### Reasons for switching to CareStack Software was outdated and no longer supported. --- ### Happy with transitioning to CareStack - Overall rating: 5/5 - Reviewer: Ashley S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Great. Even with the above complaint, the support team was still able to help us better understand and customize the information if needed #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am really happy with the ease of the transition from previous software. Plenty of help and support from CareStack team (Racquel) #### Cons Billing statements are complicated for patients to read. Patient ledger is difficult to follow along #### Reasons for switching to CareStack Outdated software, our practice was exceeding the functions. Needed updated softwares --- ### Very good system - Overall rating: 5/5 - Reviewer: Cristy C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered My experience has been very good. I feel confident in my day to day tasks and am able to easily use the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support. We could not have made it through the changes without the support from [sensitive content hidden] #### Cons The billing is a bit complex for patients to understand, I've had a number of calls spent explaining what is being shown. #### Reasons for switching to CareStack We needed something more updated. We wanted to take our practice to the next level. --- ### Carestack Review - Overall rating: 5/5 - Reviewer: Emma W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I have really enjoyed carestack. Definitely a learning curve coming from eagle-soft but now I prefer carestack! I love how it is web based. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how supportive the carestack team was with the transition. Everyone is personable and helpful. #### Cons I did not like how many clicks it took to get to things like the chart/ledger but now that I am comfortable with the system it is super easy! #### Reasons for choosing CareStack It is web based and there is a lot of support while setting up. --- ### CareStack** - Overall rating: 5/5 - Reviewer: Emily W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with CareStack overall has been positive. The onboarding team helped to answer all of our questions and was always available in a timely manner when we needed assistance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding team was amazing, customer service is great, and we love the frequent updates. The updates are always fixing bugs and issues. #### Cons It was a challenging transition from our old software, Eaglesoft. We are happy to be in CareStack but the transition is challenging especially for team members set in their ways. #### Reasons for switching to CareStack Eaglesoft was behind the times and does not frequently update its product. --- ### Efficient and User-Friendly Practice Management Solution - Overall rating: 5/5 - Reviewer: Kaci C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience using CareStack has been very positive. The platform is user-friendly and helps streamline daily workflows efficiently. I particularly appreciate how different features such as scheduling, patient management, billing, and communication are integrated into one system, making tasks more organized and convenient. While there is always something new to learn with any advanced platform, the experience has been smooth overall, and I continue to discover useful features that improve productivity and efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about CareStack was its all-in-one platform approach and the emphasis on streamlining dental practice operations. The software integrates scheduling, billing, patient communication, treatment planning, and analytics into a single system, which helps improve efficiency and reduce administrative workload. I also appreciated the company’s focus on innovation, customer support, and creating solutions that genuinely improve both staff productivity and patient experience. Additionally, the collaborative work culture and fast-paced environment make it a great place for professional growth and learning. #### Cons I don’t have any major concerns about CareStack at this point. Every challenge has been an opportunity to learn new skills and improve knowledge on the system. The simplicity encourages continuous learning, which I see as a positive experience. --- ### I would recommend Carestack - Overall rating: 5/5 - Reviewer: Autumn R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Once you get a good point of contact to establish communications with Carestack is great. I like the clinical aspect of software a lot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] Has been a wonderful point of contact. She is tactful and helps with every question I have had as well as a fast resolution. #### Cons At first the patient ledgers and accounts were very complicated. A new update has since been released and has helped a lot. ## More reviews [Next reviews](https://www.softwareadvice.com/dental/carestack-profile/reviews/?page=2) --- CareStack Reviews, Pros and Cons - 2026 Software Advice