Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
5.0 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"They have great customer service and will accommodate when you call for help. "
"I like how fast C9 gets back to you if you have a question, or need help."
"The ability to switch between patients with ease E-mail integration Reports"
Cons
"When checking out a pt the tabs on the bottom of the screen always switch back to Schedule before the full check out so it takes more time to use."
"Waiting for the phone app/update to view better on the go. "
"Would like to be able to compare images side by side System is very slow at times "
Cloud 9 Ortho Reviews
Filter by:
November 2020
Anonymous
Company Size: 2-10 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Cloud 9 Review
Pros
What I like most about cloud 9 is the follow of everything. Everything is easy to understand and learn. It’s a very fast system, I would not want to switch back.
Cons
I wouldn’t say there’s something I don’t like about cloud 9. Maybe have more updates than 1-2 a year
Reasons for Switching to Cloud 9 Ortho
Internet and our older system were so slow

Response from Cloud 9 Software
Replied December 2020
Thank you for the glowing review, and thank you for being on Cloud 9 with us!
November 2020
Heather from Cordes Orthodontics
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
November 2020
Cloud9- Is a Cloud-Based database better than an in-office server?
Our overall experience with Cloud9 has been positive since the transition to the current HTML version of the software from Silverlight. It has a few glitches and nuances, but Cloud 9 has a great forum for interaction and product recommendations that their head cheese,[SENSITIVE CONTENT HIDDEN] , will respond to directly. We have had very few issues with their imaging software, which is a huge + in the overall experience department. The learning curve was a bit different, as we jumped from paper charts to Cloud9 digital charts at the same time. Almost all of our data was transferred over without issues (from three separate databases), and we cannot say enough about how the process has changed our lives. We could not have worked at home during COVID without it!
Pros
I like that this software makes scheduling patients within multiple offices, across two states, easy. They integrate with Open Edge, making auto payments easy, and if you use a different third party software (like Vanco for monthly ACH payments), the report and posting for doing this is not complicated, and saves the office a lot of money. The reminder system that is incorporated with the program does both text and emails, and can easily send reminders or notes to the patient using either of those features. Most of all, the tech staff is knowledgable about their software, and are great to work with.
Cons
There are two immediate cons of this software. The first, is that we are in a building that has drop internet issues with no immediate resolution, and when the modems/routers lag, or need to restart, accessing patient data on a cell phone is not ideal. Secondly, the letter system is this HTML thing that does not work like Word or Google Docs, so image placement and customization of letters is very restricted. If the program crashes for some reason, the system does not autosave letters (!).
Reasons for Choosing Cloud 9 Ortho
One of our business associates uses the program, and after checking it out at an Ortho convention, we were sold.
Reasons for Switching to Cloud 9 Ortho
We had three separate databases with individual servers in each office, and the servers were reaching max capacity. To change over to Ortho2's cloud version, there were some obstacles that were not favorable (cost might have been one).

Response from Cloud 9 Software
Replied November 2020
Thank you for your honest review! We appreciate your candor and are delighted to have you as a customer!
December 2020
Tara from Petrover Orthodontics
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
December 2020
It gets the job done
It's ok. being forced to use HTML is not cool.
Pros
Once learned, its an easy software to navigate
Cons
It could be better- Not having to switch between office tabs, not glitching at random points or freezing with printing etc
February 2021
Steph from Cordes Orthodontics
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
Cloud 9 review
overall it is very easy to use and new updates are always coming out
Pros
a pro about the software is the payment tab, it is very easy to use and making contracts work very well to keep everything in order.
Cons
When checking out a pt the tabs on the bottom of the screen always switch back to Schedule before the full check out so it takes more time to use.
November 2020
Katie from Petrover Orthodontics
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
November 2020
Cloud 9 ortho
I have used Cloud 9 for 3 years now and it is very user friendly
Pros
Silverlight is easier for the front office to use.
Cons
The HTLM5 is not as user friendly at the silverlight for the front office. When you open up the treatment card and you go to look at the images and then go back you have to use the drop down to open the treatment card again. Very annoying. Silverlight only lets you print 3 to 4 letters than you have to restart the program.
Reasons for Switching to Cloud 9 Ortho
out dated

Response from Cloud 9 Software
Replied November 2020
Thank you for your honest review. Our customer success team will be reaching out to you to get more details on the issues you have been experiencing so that we can work on a solution for you. Thank you for being on Cloud 9 with us!
December 2020
Bethany from Crawford Orthodontics
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
December 2020
Satisfied Cloud 9 User
I have found that I learn something new about the software routinely and that it has more functionality than I even realized when I first purchased it. I have had good experiences with the customer service team, especially with the most tenured employees who are quite knowledgeable.
Pros
I loved that I could use it seamlessly from the office to my home! I feel just as connected when I'm away.
Cons
There are a few features that I wish I could customize a little bit more.
Reasons for Choosing Cloud 9 Ortho
Familiarity, cost, cloud capabilities

Response from Cloud 9 Software
Replied December 2020
Thank you so much for your review, Dr. Crawford, and thank you for being on Cloud 9 with us!
November 2020
lisa from Hidden Smiles Orthodontics
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
We love cloud9!
We love cloud 9. Everything is simple to use, and even if we have questions we can always call support and they walk us thru it or they have almost everything you're looking for in quick links!
Pros
I like that we can use it virtually anywhere. It definitely came in handy during the quarantine, we were able to reschedule and communicate with patients to make sure their treatment stayed on track.
Cons
Sometimes depending on the service or wifi it can be a little slow
Reasons for Switching to Cloud 9 Ortho
To be able to see our schedule from anywhere, more efficient charting and scheduling. Everything could be done all online.

Response from Cloud 9 Software
Replied November 2020
Thank you for your kind words, and thank you for being on Cloud 9 with us!
November 2020
Rackeela from Petrover Orthodontics
Company Size: 2-10 employees
Industry: Cosmetics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
November 2020
Great Software
Cloud9 is a great program, easy to maneuver
Pros
I love Silverlight and haven't started using HTML yet. I feel all the functions are easy.
Cons
Had no difficulty with Cloud 9. The meeting in Atlanta 2019 helped a lot
Reasons for Switching to Cloud 9 Ortho
Dr Petrover decided to make the shift. For easier functionality

Response from Cloud 9 Software
Replied December 2020
Thank you for your review, and thank you for being on Cloud 9 with us!
November 2020
Melissa from Petrover Orthodontics
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Love this software
Pros
I can search for a patient in different ways if I just want to see the patient treatment card only I just click on that and write the last name and so quickly.
Cons
I really don't have anything that I wouldn't like about this software... everything is so well designed.

Response from Cloud 9 Software
Replied December 2020
Thank you for review! And thank you for being on Cloud 9 with us!
December 2020
Jacy from Wilkinson Orthodontics
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Love Cloud 9
Very simple and colorful. It was very easy to get started and everything switched over from our old software. Everyone that we have come into contact with Cloud9 has been super helpful and pleasant to deal with! Overall I highly recommend!
Pros
This software is super easy to use and its always quick to get ahold of someone to help with any questions you may have!
Cons
I wish there was a button that we could charge the card on file immediately instead of having to run it through auto pay.
November 2020
Roy from Cowan Orthodontics
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
November 2020
Cloud 9 review
Overall, a great experience. Still learning all the nuances of the software
Pros
The ability to switch between patients with ease E-mail integration Reports
Cons
Would like to be able to compare images side by side System is very slow at times
Reasons for Choosing Cloud 9 Ortho
More experienced company, larger user base
Reasons for Switching to Cloud 9 Ortho
Old system was outdated and no longer under support

Response from Cloud 9 Software
Replied November 2020
Thank you for your review, and thank you so much for being on the cloud with us!
November 2020
Gwen from Cordes orthodontics
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Customer support
It's been great, they are awesome to work with and have a cool website for everyone to interact from other places and share what we would like done in updates.
Pros
I like how fast C9 gets back to you if you have a question, or need help.
Cons
Sometimes the letter Q will glitch and I have to wait couple minutes for it to work.

Response from Cloud 9 Software
Replied November 2020
Thank you for your review, and thank you for being on Cloud 9 with us!
December 2020
sarah from Noyce Ortho
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Great!
Great service!
Pros
They have great customer service and will accommodate when you call for help.
Cons
Waiting for the phone app/update to view better on the go.
November 2020
Cheslie from Crawford Orthodontics
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
November 2020
Great Software
Pros
That you can access it from literally anywhere
Cons
Wish some things didn’t require so many clicks

Response from Cloud 9 Software
Replied December 2020
Thank you for your review, and thank you for being on Cloud 9 with us!
November 2020
Laura from Pine Orthodontics
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Cloud 9 is great!!
Pros
Our practice switched over to Cloud 9 mid March of last year. It has been a great experience so far. It is very easy to use and most ideal for using at a multi location practice.
Cons
The only thing we didn’t like about the software was that you have to manually send reminders each week. Therefore we have a third party system we use for our reminders.

Response from Cloud 9 Software
Replied November 2020
Thank you for your review, and thank you for being on Cloud 9 with us!
November 2020
Alexandra from Petrover Orthodontics
Company Size: 2-10 employees
Industry: Cosmetics
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2020
Great Software
Its a great system to work with. Really have no problems with the system.
Pros
Easy to navigate system . Everything is easy to find when needed.
Cons
I enjoy this software more than the HTML system
November 2020
Jennifer from Smile-Savers Orthodontics
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Cloud9 great experience
SEAMLESS
Pros
SUPPORT! [SENSITIVE CONTENT HIDDEN] is AMAZING-great advice w practice management, etc. Staff training incredible, thorough. IT support readily available.
Cons
Nothing bad, would be great for more integration from diff companies rather than just one company for retail accounts
Reasons for Choosing Cloud 9 Ortho
true cloud service, modern

Response from Cloud 9 Software
Replied December 2020
Thank you for the glowing review, Dr. Dang! And thank you for being on Cloud 9 with us.
December 2020
Ashley from Crawford Orthodontics
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Awesome
Overall I think its the best I have used being in the orthodontic field.
Pros
I like how easy it was to learn. The customer service is awesome.
Cons
You have to click a lot of screens to do things.
Reasons for Switching to Cloud 9 Ortho
We wanted something easier