About Cloud 9 Ortho

With over 13,000 users in 1500 locations, the Cloud 9 cloud-based practice management solution has assisted orthodontics, DSOs, and pediatric dentistry groups by streamlining administrative tasks and enhancing staff productivity. Available 24/7 on any device, Cloud 9 provides access to practice data and images from anywhere. Features include comprehensive dental imaging and charting, customizable scheduling, claim processing, auto pay capabilities, CDT codes management, appointment reminders, and more.

From the patient's first interaction, Cloud 9 will track all patient activity and automate all administrative tasks until treatment. With the Patient Spotlight tool, orthodontists have access to all patient information, necessary for treatment....


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

18 Reviews of Cloud 9 Ortho

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(13)

13

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

November 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Cloud 9 Review

Pros

What I like most about cloud 9 is the follow of everything. Everything is easy to understand and learn. It’s a very fast system, I would not want to switch back.

Cons

I wouldn’t say there’s something I don’t like about cloud 9. Maybe have more updates than 1-2 a year

Reasons for Switching to Cloud 9 Ortho

Internet and our older system were so slow

Response from Cloud 9 Software

Replied December 2020

Thank you for the glowing review, and thank you for being on Cloud 9 with us!

November 2020

Heather from Cordes Orthodontics

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

November 2020

Cloud9- Is a Cloud-Based database better than an in-office server?

Our overall experience with Cloud9 has been positive since the transition to the current HTML version of the software from Silverlight. It has a few glitches and nuances, but Cloud 9 has a great forum for interaction and product recommendations that their head cheese,[SENSITIVE CONTENT HIDDEN] , will respond to directly. We have had very few issues with their imaging software, which is a huge + in the overall experience department. The learning curve was a bit different, as we jumped from paper charts to Cloud9 digital charts at the same time. Almost all of our data was transferred over without issues (from three separate databases), and we cannot say enough about how the process has changed our lives. We could not have worked at home during COVID without it!

Pros

I like that this software makes scheduling patients within multiple offices, across two states, easy. They integrate with Open Edge, making auto payments easy, and if you use a different third party software (like Vanco for monthly ACH payments), the report and posting for doing this is not complicated, and saves the office a lot of money. The reminder system that is incorporated with the program does both text and emails, and can easily send reminders or notes to the patient using either of those features. Most of all, the tech staff is knowledgable about their software, and are great to work with.

Cons

There are two immediate cons of this software. The first, is that we are in a building that has drop internet issues with no immediate resolution, and when the modems/routers lag, or need to restart, accessing patient data on a cell phone is not ideal. Secondly, the letter system is this HTML thing that does not work like Word or Google Docs, so image placement and customization of letters is very restricted. If the program crashes for some reason, the system does not autosave letters (!).

Reasons for Choosing Cloud 9 Ortho

One of our business associates uses the program, and after checking it out at an Ortho convention, we were sold.

Reasons for Switching to Cloud 9 Ortho

We had three separate databases with individual servers in each office, and the servers were reaching max capacity. To change over to Ortho2's cloud version, there were some obstacles that were not favorable (cost might have been one).

Response from Cloud 9 Software

Replied November 2020

Thank you for your honest review! We appreciate your candor and are delighted to have you as a customer!

December 2020

Tara from Petrover Orthodontics

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

December 2020

It gets the job done

It's ok. being forced to use HTML is not cool.

Pros

Once learned, its an easy software to navigate

Cons

It could be better- Not having to switch between office tabs, not glitching at random points or freezing with printing etc

November 2020

Katie from Petrover Orthodontics

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

November 2020

Cloud 9 ortho

I have used Cloud 9 for 3 years now and it is very user friendly

Pros

Silverlight is easier for the front office to use.

Cons

The HTLM5 is not as user friendly at the silverlight for the front office. When you open up the treatment card and you go to look at the images and then go back you have to use the drop down to open the treatment card again. Very annoying. Silverlight only lets you print 3 to 4 letters than you have to restart the program.

Reasons for Switching to Cloud 9 Ortho

out dated

Response from Cloud 9 Software

Replied November 2020

Thank you for your honest review. Our customer success team will be reaching out to you to get more details on the issues you have been experiencing so that we can work on a solution for you. Thank you for being on Cloud 9 with us!

December 2020

Bethany from Crawford Orthodontics

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

December 2020

Satisfied Cloud 9 User

I have found that I learn something new about the software routinely and that it has more functionality than I even realized when I first purchased it. I have had good experiences with the customer service team, especially with the most tenured employees who are quite knowledgeable.

Pros

I loved that I could use it seamlessly from the office to my home! I feel just as connected when I'm away.

Cons

There are a few features that I wish I could customize a little bit more.

Reasons for Choosing Cloud 9 Ortho

Familiarity, cost, cloud capabilities

Response from Cloud 9 Software

Replied December 2020

Thank you so much for your review, Dr. Crawford, and thank you for being on Cloud 9 with us!