ABELDent charting screen
Supported Operating System(s):
Web browser (OS agnostic)About ABELDent
ABELDent is a clinic and practice management solution designed for dental practices of all sizes and specialties. It is available in three versions such as ABELDent CS, ABELDent LS+ and ABELDent LS. ABELDent Cloud Server (CS) application has a modern interface and runs locally, allowing easy integration with third-party imaging software. Live ABELDent data is fully protected in the Microsoft Azure and updates are automatically downloaded from the cloud.
Practices with poor or limited internet access can choose either ABELDent LS+ or ABELDent LS where the application and live practice data reside on-site. The LS+ version offers the same modern interface and automatic downloading of updates as ABELDent CS while the LS version provides a more trad...
30 Reviews of ABELDent
Average User Ratings
Overall
4.69 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
October 2018
Kelly from AdminDent - Development & Training of the Dental Administrator
Verified Reviewer
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Abeldent -
I have been working on Abeldent for 30 years. (When it started as a database). They STILL have the same team members since 1989. That tells you something. I have worked in other offices with other software programs, but nothing is compared to Abeldent.
Pros
Abeldent is always ahead of new dental technology. If you want to use the basic fundamentals of the software, it is quite easy and user-friendly. If you want to explore more advanced settings of the software, that is an option as well. It offers so much. I find Abeldent has an easy appointment scheduler to navigate. The financial tab, to me, is so well done. It gives you so many options to view. It is well designed. I think that if team members would enjoy the financial more if they were trained properly on the financial tab. I enjoy the reports menu and contact lists. It's endless
Cons
Since the update, the receipt printing is a little slower. HOWEVER, Abeldent team always listens to their customers and ensures that requests are at the forefront and these requested are usually updated in the next version.
Response from ABELDent
Replied October 2018
Thanks for being such a loyal user of ABELDent. And yes, you are correct in stating that many of our early employees are still with the company after several decades of service!
February 2020
Medina from Kingsland Family Dental Care
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Excited to see what's next!
My overall experience with ABELDent has been extremely positive! There's 24 hours support, and knowledgeable customer support reps and trainers who understand the dental field. It makes a big difference when the person on the other end can make sense of what you're asking and WHY you need what you're asking for.
Pros
What I love most about ABELDent is how easy it is to use. I've used several other dental softwares and ABELDent allows the user to navigate through their preferred method. Some may choose to use the icons, some might like the right-click menu and then there are people like myself who LOVE the ability to use shortcut keys. I also enjoy the being able to multitask- I can bill, collect/allocate payments and submit to insurance from the scheduler. Being an Office Manager, it's important for me to able to complete my tasks quickly!
Cons
Although it's a rarity, I can't drag an appointment onto reservered time e.g lunch time. I can 'add' an appointment onto reserved time, but would like to just drag and drop it.
Reasons for Choosing ABELDent
I needed a software that would be easy to learn for new staff. I need my team to be efficient and capable of completing their day to day tasks when required with minimal interruption.
Response from ABELDent
Replied February 2020
Thanks for your positive feedback about ABELDent Support and your review of the software. We are pleased that you find the software easy to use and like the flexibility of having multiple navigation options to complete your tasks. Your suggestion on how to improve the appointment scheduler functionality will certainly be considered for future ABELDent updates.
April 2021
Julie from Family Health Centre
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
April 2021
Abeldent user for almost 30 years
Pros
This product is easy to use and fully integrates with our digital software. The help index is very useful. I would highly recommend Abel-dent to old and new Dental Offices.
Cons
I feel confident in this company and this product without any reservations.
Response from ABELSoft
Replied April 2021
We appreciate your kind words and glowing review of our dental software! We are thrilled to hear that ABELDent has been meeting your office's needs for nearly 30 years. Thank you for taking the time out of your day to review ABELDent.
August 2018
Jennifer from A Dental Office
Verified Reviewer
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
3.0
Functionality
1.0
August 2018
Outdated Dental Software
I used the software for 2 years and 3 months. I am grateful my employer was willing to switch to a modern dental software system and move away from the very antiquated ABELDent.
Pros
Two things I liked about ABELDent was that when you write a note about the appointment, it is date stamped and locked to the appointment. This was helpful. Along with the notes section that was either for that specific day and a section that was carried through every day. Two things that I could live without.
Cons
The software is outdated and "in transition". I have never used a dental software that has been "in between versions". There were certain functions with billing that would only work if you followed through with the second function otherwise you would get errors and the system would crash. The software crashed a lot and was not user friendly. Support calls were never very supportive and they usually didn't have the answer because their software was "in transition" to their next version. The accounting reports were miles long and was a headache for our accountant. They frequently didn't balance and I had to run a "silent report" to then refresh the system and try processing my month end for the second time hoping it would balance as the system confused it's own numbers. It is not user friendly capable of transitioning an office to go paperless with charts. The odontogram and charting is not modern. Appointments would occasionally "disappear" with no trace! Appointments cannot extending by dragging the appointment down, you must click into the appointment and extend the units of time.
Response from ABELDent
Replied October 2018
Customers only receive fully tested general release versions - "transition versions remain in development until ready for general release unless the customer agrees to beta testing. We now offer two platforms - local server solution with a traditional windows interface and a cloud server solution with a fresh modern user interface. Thousands of customers successfully balance their accounting transactions everyday - no need to do month end reports. We can't speak to the reason for the system crashes as this office remains anonymous and there could be any number of reasons for them. A large percentage of our customers have successfully transitioned to paperless. The ondontogram/ clinical note functionality has been upgraded in both ABELDent platform versions with the cloud version incorporating a bold new look and degree of customization. In summary, we have a documented high level of customer satisfaction however we realize we cannot keep every customer happy all the time.
January 2020
Jennifer from Dibadin Dentistry Professional Corporation
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
January 2020
Amazing Upgrade!
Pros
The new AbleDent Cloud has been such a wonderful upgrade for our small, growing dental practice! The many new features have allowed us to take our practice to the next level. Our favorite feature is the patient side toolbar that allows you to see all patient information clearly and concisely. (contact information, insurance information, medical alerts, financial status...etc... it's all there!) The automated cloud backup is a huge time saver for us. Also our patients have been absolutely loving the built in text messaging program!
Cons
We haven't experienced any cons that the amazing support team has not been able to address or work on for us!
Reasons for Switching to ABELDent
The version we were running was very, very, old and outdated. It was very dull looking. The ability to text patient reminders was a huge factor in the decision to upgrade. The new AbelDent Cloud is so much brighter and easier on the eyes
Response from ABELDent
Replied January 2020
Thank you for your kind review. We are glad that your upgrade to the ABELDent Cloud Server version with its new user interface and workflows is working well for you. We have found that many of our other customers have also enjoyed the benefits of automated cloud backups and the appointments reminders feature that helps improves appointment retention rates. Once again, thanks for your continued support.
