ABELDent Advantage Software

DENTAL IT SUPPORT Perspective

We really enjoy our relationship with Abelsoft and supporting Abeldent with our mutual client base.

Pros

Abel is always introducing new features and releases updates on a regular basis. Often we do not see with with other Practice Management vendors.
Support has always been excellent and your technicians are ready to assist if we ever need them.

Cons

We find the Rainbow technologies licensing is a bit sensitive and requires work arounds quite often to get it to work. I would love to see a licensing method or system that just works out of the box ....all the time if possible.

Abeldent for our office

Great.

Pros

I found it very user friendly. I like that it allows a digital chart.

Cons

I find it crashes alot when dealing with dual insurance.

Love It!

Pros

I find Abeldent to be very user friendly. Navigating around the software using one finger to locate different aspects of a patients chart is amazing.

Their support team is absolutely top notch, always answering calls promptly, very helpful and courteous.

Cons

New Voice Activation would help with charting.
Having more information about a patient at one time (but I believe this is in the Advantage version)
Some of the text boxes only holds a certain number of characters therefore some info needs to be abbreviated and this can be time consuming when training new staff.

Easy to use dental software

Great

Pros

I find this software easy to use. A few years back our dental office went paperless and this was the software that was chosen. After a learning curve of a few weeks, I feel completely comfortable with the software. The best part of this software was making my own template for hygiene services, with a sub-section of choices. This saves me so much time with typing.

Cons

Some minor charting features are missing. Example would be it did not have the feature of indicating areas of bleeding on an implant (unless this has been updated)

Abel Review

Pros

Very easy to use. Still allows old school "letters" to access areas.

Cons

We feel some of the new updates take away from the ease of what was existing and already worked fine. It's great if you're a new office, we have been with Able from the beginning and do not like many of the new updates. Also if you do have a problem the waiting time, to get through to support can take up to 20 minutes and then if you have too many issues they will not handle them all, someone from support must call back - still waiting on a call from two weeks ago when I was told someone would call back re a financial issue - This reply is based on 4 dental team members and our experience. PS your last page of this review does not allow us to identify our office as a Dental Practice - so we used Medical Practice

ABELDent Review

ABELDent has been great to work with very knowledgeable sales and support of there product.

Pros

From an IT prospective- The install process from the Server to the end user client is very impressive.

Cons

Sch.ini is per PC install- I would like to see if a user moves around on a different PC in the office that there saved settings carry over.

Abeldent -

I have been working on Abeldent for 30 years. (When it started as a database). They STILL have the same team members since 1989. That tells you something. I have worked in other offices with other software programs, but nothing is compared to Abeldent.

Pros

Abeldent is always ahead of new dental technology. If you want to use the basic fundamentals of the software, it is quite easy and user-friendly. If you want to explore more advanced settings of the software, that is an option as well. It offers so much. I find Abeldent has an easy appointment scheduler to navigate. The financial tab, to me, is so well done. It gives you so many options to view. It is well designed. I think that if team members would enjoy the financial more if they were trained properly on the financial tab. I enjoy the reports menu and contact lists. It's endless

Cons

Since the update, the receipt printing is a little slower. HOWEVER, Abeldent team always listens to their customers and ensures that requests are at the forefront and these requested are usually updated in the next version.

great product

Outstanding customer service, very curteous and helpful anytime you call. An amazing product that makes our life soo much easier even during the busiest days at the office

Pros

It is very user friendly and most tasks are very intuitive and require minimal effort to complete.
We keep track of our proposed treatments in a very convenient manner by creating contacts that facilitate the job of the secretary when the time comes to schedule appointments.

Cons

As an office located in Quebec, the fact that it no longer provides french customer care and it cannot send claims to RAMQ directly... things that i think are going to be finally fixed very soon

Outdated Dental Software

I used the software for 2 years and 3 months. I am grateful my employer was willing to switch to a modern dental software system and move away from the very antiquated ABELDent.

Pros

Two things I liked about ABELDent was that when you write a note about the appointment, it is date stamped and locked to the appointment. This was helpful. Along with the notes section that was either for that specific day and a section that was carried through every day. Two things that I could live without.

Cons

The software is outdated and "in transition". I have never used a dental software that has been "in between versions". There were certain functions with billing that would only work if you followed through with the second function otherwise you would get errors and the system would crash. The software crashed a lot and was not user friendly. Support calls were never very supportive and they usually didn't have the answer because their software was "in transition" to their next version. The accounting reports were miles long and was a headache for our accountant. They frequently didn't balance and I had to run a "silent report" to then refresh the system and try processing my month end for the second time hoping it would balance as the system confused it's own numbers. It is not user friendly capable of transitioning an office to go paperless with charts. The odontogram and charting is not modern. Appointments would occasionally "disappear" with no trace! Appointments cannot extending by dragging the appointment down, you must click into the appointment and extend the units of time.

Abeldent (SQL) is a very robust product, and easy to administer for the most part.

Pros

The stability of the SQL version is very high, and rarely requires support calls to the manufacturer. The software seems to work well for the clients. The backups are automated and support is available 24/7 and even weekends in emergencies.

Cons

Their MDB version is very unstable at times, and is very difficult to get proper support for. The setup/customization of some items is either impossible or very esoteric. Bridging with xray software also esoteric to setup. Adding providers requires a call to Abel themselves and a fee, unlike most other dental software.