DentiMax Software


DentiMax offers a complete digital sensor and practice management software solution. The software can be installed locally on any Window-based device or hosted in the cloud as a SaaS application. The combined suite offers features such as insurance and claim management, patient billing, period charting, patient scheduling and auto clinical notes.

With DentiMax practice management system, dentists and their staff can send X-rays, medical bills, prescriptions and other insurance attachments electronically to patients. The clinical note builder allows dentists to create and record clinical notes. Clinics can use DentiMax's imaging tool or integrate their existing digital sensors to generate digital x-rays of the tooth. DentiMax supports over 25 third-party sensors including Eaglesoft, Dentrix and Softdent.

DentiMax also features the ability to track employee time, verify patient insurance online, schedule appointments, process credit card payments, maintain accounting ledger, electronically store documents, electronically send prescriptions and appointment reminders.



99 Reviews of DentiMax

Overall rating

4.57 / 5 stars

Filters:

Showing 1 - 20 of 99 reviews

January 2019

David from David H. Ellinger, D.D.S.

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Functionality

5 of 5

January 2019

OUTSTANDING CUSTOMER SUPPORT^

For the money, or any amount of money for that matter, this software provides everything I could possibly need, and then some. ABSOLUTELY get a trial program, I think you will be impressed. Don't let the low price keep you away-it is a powerful tool.

Pros

They have thought of everything necessary in a dental software program. As a pre-computer person, still find the basic functions easy to use, very intuitive. On the two occasions that I've needed support, they have been very prompt, the most recent session with Alicia was especially great. The phone was answered immediately, and she guided me through the issue. On another occasion, when it was anticipated that there might be a wait, they advised me to e-mail a complete list of my issues and arranged a dedicated time so everything could be taken care of at the least inconvenience to me.

Cons

Truly no issues with the program. Any problems I've had were strictly due to my shortcomings as a computer illiterate.

January 2019

Jessica from Dental Care

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

January 2019

great support

Pros

Dentimax offers great support- and the system is very user friendly.

Cons

While this program offers all of the basics necessary to support an expanding dental office, it was not my favorite available.

January 2019

Zoya from zoya zak dds

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2019

Customer Support

Pros

Representative was great at explaining and guiding me through the Dentimax system. Although it was a lot to process, she made it simple to understand. At the end of the call, I was left with confidence and knowledge on how to overcome the obstacles I once encountered and on top of that, she provided help and support in areas I didn't know i needed help in. She went over and beyond the service I expected.

Cons

System can be less complex and more straight to the point. At first glance its complicated and the format look out of date. The system could be more user friendly for less tech savvy users.

December 2018

Kelsey from Mesa Dental Health

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Ease of use

Great Product.

Pros

Maneuvering around from screen to screen is so easy, can pull up whatever I need immediately. Easy to learn

Cons

Add a pharmacy line in patient information screen. Have a place on information screen if pt do not want to receive a text msg.

December 2018

Christine from Az Smiles Dental

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Game changing for the Dental Industry

Pros

This software is built with the practice in mind. Everything is designed to make your workflow more efficient. You can access any part of a patients file with a simple click, no jumping through hoops. The line item accounting make it incredibly easy to find where account balances are coming from- so say good bye to exhausting accounts! The clinical screen is beautiful and easy to use. Just choose the treatment or item button and click to apply it to the surface/tooth. Dentimax has thought of everything with this software!

Cons

I really don't have any. I can always get an email response even if I can't talk with someone on the phone, this goes for training, support and sales. They are very patient with me in explaining the difference between a training question or a technical concern, and are very nice to point me in the right direction accordingly. They always open to my feedback, and make me feel listened to.

December 2018

Monique from Wester Wayne Dental

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

1 of 5

Functionality

3 of 5

December 2018

Dentimax is not very user friendly but if you are working on a budget it might be one to consider.

Pros

The Home page has multiple icons which allows you to navigate the system with ease. There is a help icon on the pages that allows you to get instructions on how to do a task which is helpful. Compared to other softwares , the price is affordable and reasonable. The kiosk is a great feature but it never worked properly.

Cons

The software constantly freezes, customer service does not know why and they blame it on Windows updates. The kiosk never worked so I cancelled it. The treatment planning page and dental charting page has too many out of dated terminology and needs updating while the whole system could be more simple and has too many steps to complete. If you need to resubmit a claim you have to start over from scratch which it time consuming when you should be able to revise the original and resend it. Adding patients information is not user friendly either when having to input but from the kiosk, when it was working, it was a breeze. When ever you need customer service there is always a long wait, plus they want you to pay extra money for help.

Response from Shayna of DentiMax

Replied January 2019

Hi Monique, Thank you, I understand support had worked with you at length and found that your internet was needing to be upgraded. Wifi, while convenient, does not always provide a stable connection for data transfer, and the internet specs you had at the time of your call did not meet our required specs. Terminology: updated annually with the latest CDT codes, and is also customizable by the user. Our system offers 2 click charting, making it incredibly fast. Here is a training video for reference: https://youtu.be/E_3fzNG5z9Q?t=1591 Claim resubmission: all you need to do is open the claim you had previously submitted that says “billed” and change the status back to “ready to bill”. New Patients: you must enter the same basic info such as name/address/dob, etc, any software would require. Support: we do not require you to have a separate support contract for assistance on that item. We have high call volumes at different times of day, just as any company doing phone support, but Customer Support is available via phone, email, and web chat as well.

December 2018

GINA from FAMILYDENTALCARE

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

December 2018

CLEAN

Pros

INTERFACE IS CLEAN AND MOSTLY EASY TO MANAGE.

Cons

THERE ARE MANY EXTRA OPTIONS THAT ARENT UTLIZED ON A DAILY BASIS.

Response from DentiMax Dental Software of DentiMax

Replied December 2018

Hi Gina, I know you only used the free trial, but if you are interested in a walk through of the program one-on-one, please let us know and we will be happy to help you further! Training@dentimax.com Sincerely, Alicia Dieujuste

December 2018

Holly from Member of CDHO

Company Size: 1 employee

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

3 of 5

December 2018

With many obstacles -Dentimax meets the needs at a below level.

If you’d like a simple straightforward system- then I would not recommend this one.

Pros

The price is somewhat ok for the software. The recent upgrade of the chart is more adaptable. I also like the templates I created.

Cons

Not very compatible with Dental Hygiene clinics and tech support is substandard. It takes a few steps to do a job.

November 2018

Marvin from Roofing

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Leading Industry Standard?

I like it that when you need a refresher or understanding of how something works there are people that you can call and they will talk to you with step by step instructions on how to get it done. If you don't know if something can be done then they will also help you out.

Pros

Looking for something easy to use? With decent technical support and great prices? Sounds good? I will recommend this to anyone that is running a dental office because this offers all of those. It is simple enough to use even if you never used something like this before. You can make charts with ease. I know a company that has been using this for many years and they always recommend this, thus this is the reason to why I've been using this. Now I will recommend this to everyone.

Cons

I would like to see the software automatically update. I know that can be done easily with an update? I have dealt with some of the tech supporters that are rude. I don't know if they were having an off day or not but if so they should not work that day because they can make the days of the people they talk to upset.

October 2018

evelyn from ion dental group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

perfect for dental office

Pros

when i used this software to access the patients information was really easy and fast to use

Cons

on this software is very important to put in all the information correctly if not its hard to access the information

Response from DentiMax Dental Software of DentiMax

Replied December 2018

Evelyn, you are a gem! Thank you so much for the nice review! I have a few training tips I could help with in case you make a boo-boo and enter something wrong, where you can still find the data. Feel free to reach out if you have some instances/examples you would like to review together. 800-704-8494 x207 or training@dentimax.com Thank you kindly, Alicia Dieujuste

July 2018

Christopher from MarlowFamilyDental

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

CTG review

The ability to track treatment plans has given us the potential to fill open or cancelled appointments.

Pros

I appreciate the ability that Dentimax offers in customizing the software to our office's unique requirements.

Cons

We have intermittent times when the labtop does not sync with the main computer. I hope
that we don't need to upgrade to a server.

Response from DentiMax Dental Software of DentiMax

Replied September 2018

Hi Dr. Marlow, Thank you for taking the time to write us a wonderful review! I will have our support team give you a call about your laptop. We do not support hardware, but can look at a few things and give you a few pointers to look at. One thing you can check almost immediately is whether or not the laptop is on wifi. If it is, you may want to look into a hard wired connection to the internet, otherwise the wifi signal floating through the air can get disrupted at times for various reasons. Thanks for the opportunity to serve you! Sincerely, Alicia

July 2018

Whitney from Lethbridge Dental Hygiene Clinic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

DentiMax

Pros

The best customer service, although wait times on the phone can be long. But e-mails and phone calls are always returned. The program is pretty user friendly and has many features.

Cons

It would be nice to search patients via cell phone number, not just the home phone. The ledger can be confusing the way it distributes payments and adjustments - makes for a very complicated print out for pts to take home.

Response from DentiMax Dental Software of DentiMax

Replied September 2018

Whitney, Thank you so much for the review! I can appreciate your feedback about customer service. We will be upgrading our phone system soon to direct people to the most appropriate extensions when they call, as well as hold your place in line for a call back. We are very excited to have a new system to better serve our customers. In the meantime, you are always welcome to email support@dentimax.com, and simply request a call back instead of waiting in line, or use our new DentiMax chat tool on our website, www.dentimax.com! You can in fact search for your patient via cell number, and we can show you how to use the customize filter option on the screen. I will have training reach out to you about this asap. As far as payments and adjustments go, where the money from the patient or insurance gets distributed to is totally in your hands. The ledger is designed to work like an EOB that the office and the patient would receive from insurance. Training can help with this too!

July 2018

Johnny from Brea Ranch Dentistry

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

July 2018

Dentimax review

Good customer support and accessibility is good.

Pros

Platform looks good and can run reports easily

Cons

Software is glitchy. There are little things that can be improved so less mistakes are done by users.

Response from DentiMax Dental Software of DentiMax

Replied July 2018

Thanks for the review Dr. Koo! We would love to hear the ideas you have on how to reduce staff mistakes. I do know that you still have some training time left, so perhaps we should setup another training session for you and the staff. Also, we can see what items you are encountering that appear glitchy, some of which could be addressed within your internal network; I'll have our team reach out to you for help!

July 2018

April from A Westfall Dental Corporation

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Love my Dentimax

I have used Dentimax software for 8 years and wouldn't use anything else. I love how easy it is to use. The latest upgrade did have some glitches, some of which we are still working with Dentimax support to figure out. One of these glitches I consider an important issue that must be fixed, but I'm still keeping it and have had a good experience overall working through it.

Pros

Dentimax has all the features of much more expensive practice management systems, very user friendly and doesn't have the constant fees for upgrades and maintenance. It's good value for the money and the sales and support staff have always been very helpful.

Cons

It's not as widely known with staff as software like Eaglesoft or Dentrix so there's always training for new staff. But it's easy!

Response from DentiMax Dental Software of DentiMax

Replied July 2018

Thanks for the great review Dr. Westfall! DentiMax Loves you too! I'm not sure what the issue is that you are still encountering, but I will follow up with the support team and we will get in touch with you soon. Thanks again!

July 2018

Anita from Dr burkholder

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Clinical and front office

Love this combination of business and clinical software, including intra oral photos and radio graphic documentation

Pros

Simple to use, good intergration, clinically sound and business sound
Easy to customize charting and emr

Cons

Sometimes you have to override the insurance payment input as when payments are posted they are automatically distributed. There needs to be an archive folder.

May 2018

Christopher from Christopher Linscott, DDS

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Three years and DentiMax has performed well. A few minor glitches, but all workable.

Pros

Costs, very reasonable and even more so when compared to the big house suppliers. When is have issues, I get help quickly from technical support.

Cons

Sometimes opening the same patient on multiple workstations does not flow well. Not a big issue, but a little aggravating.

April 2018

Clive from Ocean dental ltd

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Easy company to deal with and great software

Helpful tech support .

Pros

Easy to use and economic. Simple menu enables rapid charting . Support staff find the appt entry quick and easy . Helpful tech support

Cons

Ledger can be a little confusing. Reports that come with system could be improved. Would be nice to have graphs of production revenue and new patient numbers.

Response from Alicia of DentiMax

Replied April 2018

Hello Clive, Thanks so much for the great review! I’d love to make your experience even better and get you some more training on the ledger. We do line item accounting, which is different than most dental software companies out there. It’s a great tool to have and makes true accounting a lot easier and more detailed. DentiMax 18 comes with new and advanced report options that we’d be happy to show you as well, including production and detailed new patient reports, unscheduled treatment that you can search by code, and much more. The home page in DentiMax also does allow for graphing options as well, which can show you, and hear your ideas too! We are always willing to take suggestions from our customers, and make them happen, which is typically where our new features come from. Please feel free to reach out to training@dentimax.com with a convenient option for you, and we can go through these points together! Again, thank you for taking the time to give us your great feedback. Sincerely, Alicia

April 2018

Frank from Frank L. Karkazis, D.D.S.

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

April 2018

I love Dentimax, have been using since the early DOS program. I would not change practice software for anything.

I totally recommend Dentimax. Dentimax is awesome.

Pros

Very easy to use. Very easy to learn and master. The report writing department will work miracles. The support department equally as expert.

Cons

March 2018

Tammy from Hugh Desert Dental

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Best software I've used in a Dental office

I've used DentiMax at the office I'm in for over 3 years now and love the program. With using other programs over the years I found Dentimax was the perfect choice for our office with the way navigation and great customer support.

Pros

Very user friendly. Easy navigation from one area to the next. Makes treatment planning easy and fast. Love the option for numerous tx plans. Fast and easy checkout as well as scheduling recall during checkout!

Cons

I can't say there's anything I don't like about the program. It was missing a few reports in the beginning but that was swiftly taken care of.

March 2018

Nicholas from Nicholas Rowley D.M.D.

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Dentimax is great!

I have experience with other dental practice management software, but Dentimax is my favorite. I did my research before buying and even contacted some other dentists before making a decision to ask them about their experience with it. All of them had good things to say about Dentimax. I have been using it for about a year now and have no complaints.

Pros

Customer service is second to none. Software is very user friendly and packed with features. It does everything I need it to do and a lot more.

Cons

I don't have any complaints really. It has been a very positive experience for myself and the rest of the office.