Best cloud software on the market

I've used Curve, Eaglesoft, Dentrix, Open Dental, and researched and almost switched to Debtrix Ascend. Denticon is the least "Beta" of all the cloud/web based softwares. Don't be fooled by the archaic GUI interface, it definitely has more of the nuts and bolts of what is needed for managing the data needs of a dental office. I give a 4 out of 5 stars because it still needs some improvement. Training on how to get the most out of the software could be improved. I think they should provide a weekend course for all office managers/staff in order to ensure that users are using it properly and getting the most out of it. They are making improvements continuously which is great!

Pros

Web Based.

Cons

Sometimes slow server on there end. No as intuitive as I would hope. Some significant features can overlooked easily. Wish we had more one on one training rather than just videos on there help portal. User guide should be more up to date.

Out With the Old In With The New!

Out With the Old In With The New! How would you like to say that in 2016?   Ditch  the servers in the front office and go flying away with lighting speed technology!   When our office wanted to purchase dental  software we tried to find the best match for our office.  Let me say first you should always stick with a team that does only that. Dental technology should be coming straight from companies who have been in the technology field for a long time.  This includes cloud technology.   If I want to buy toothbrushes I will go thru a dental supply company, not so with front office technology.   We love the freedom that Denticon has given us.   I went with Denticon and they do the rest when it comes to updating their software  to keep up with the technology that changes from day to day.  Stability is everything and Denticon is number one when it comes to giving our office state of the art cloud technology.   You don't have to do a thing but keep on working with your patients and inputting the claims thru.  The whole staff from the sales team all the way thru to the technology team is there to far exceed what ever your office needs. We love the flexibility of this software as well.  If you get an emergency call at home, the dentist can talk to the patient, look at their schedule and give the patient  a time to come in to the office before they get off the phone.  If it snows outside and the office is closed I can just pull up the schedule from Denticon, call our patients and reschedule them.  Denticon can give the  dentist the edge in running their office by the  reports generated by the software within seconds.  Reports that can help in micro managing anything from how many patients have a certain insurance, how many different procedures where done in a office,  how many outstanding insurance claims have not come in, etc, etc, etc.   Denticon is a software that your office will never be able to out grow.   Denticon's software is incredible when it comes to stability and flexibility.   I know  longer have to keep looking for dental software in the future.   They have far exceed my expectations of a software and technology team!   They are like family to us and we count it a fun and rewarding experience  to have them working as a team with our office.  Stability is the key to cloud based dental software and they have stability that can help any office to be more productive!   . Cheryl Long owner of Joy Jay Inc. 

So glad we made the switch!

It's a very useful tool that let's us function at a much higher level than a small office such as ours otherwise could.

Pros

We'd been longtime Dentrix users prior to this -- leaving that behind and switching to Denticon was by far one of the most significantly beneficial changes we've ever made to our office operations. We would never even consider going back. We have found so many benefits and unexpected synergies in using Denticon -- and it seems like we're always discovering a few more. We are sure that it has been a genuine competitive advantage for us -- making it possible for us to keep-up and even excel in today's rapidly-evolving dental practice arena.

Cons

Sometimes I think less opening of new windows, less clicking through steps might be appreciated (but I understand that a lot of that is due to necessary tracking/documentation for security and accountability).

Denticon is the ideal solution for both the dental professional, and business owner

Pros

Extremely robust software, cloud-based (accessible anywhere anytime), has a deep set of tools for providers, administrators, and online tools for patients. Amazing team support, responsive to requests and friendly. We're a fully paperless office, and we couldn't have done it without Denticon. They're continually responding to customer suggestions and adding new features, and the core product meets all of our needs and more. I also like how well integrated they are with other software (imaging, communications, payment processing, insurance billing, etc). Denticon has a Virtual Business Support service that supports pre-authorizations, claims, and other insurance or other needs (for very reasonable prices).

Cons

So robust that it takes a lot of time to learn. Plan for ample training time upfront with office admin and provider team. There's a comprehensive Help portal, and training, but plan to spend time to get a comprehensive understanding of all the software components. But it's worth it....

Intuitive and Efficient Web Based system

We have been on Denticon for 10+ years and have been able to see many of the beneficial enhancements that they have put out. They have been incredibly thoughtful and considerate of their clients throughout their development. We have converted offices from Eaglesoft, Softdent, and Dentrix. All conversions went incredibly smooth and staff transitioned very well.

Pros

Ease of navigation, reporting, conversion process, internal analytics, task managers for staff, and support. The system is web/cloud based so are able to access our information and imaging from anywhere. This is exceptionally helpful for our central billing office.

Cons

With any patient system, it is imperative to make sure to take the time on the front end in order to get the optimal end results and reporting. This is not a con but something that anyone looking to convert any system would need to be mindful of.

Denticon software review

I really love identical software - When we opened our first dental office 5 years ago, I researched a lot of software. Before even becoming a customer, I was able to go and get a test account online and try it out! At the time (5 years ago )many of the big names did not have a way to check or use the software via the internet. Denticon is cloud based and I can check whatever I need to from anywhere. Easy to use, easy to train on and great when you add or close offices! I 've trained other dental offices on other software and the programs are not as user-friendly! I thought this was one of the best software programs on the market and still think that way today! I would highly recommend it!

Pros

Easy to use and train on. Cloud based. Scaleable.
Good reports

Cons

That when you update an address you have to update it then save it and then go back and do it again hitting the update key.

Doesn't have a patient confirmation feature built in.

Denticon (Planet DDS)

This software program for my dental practice has been foundational for keeping the patient records and financial records straightforward. The clinical notes section has more detail options than I presently use. The scheduling section is extremely helpful for tracking, planning and can be easily customized. Denticon webinars have been very helpful for explaining new and deeper aspects to the software. I have not had to hire 'trainers' like other dental practice software companies provide: Everything is available through the help portal. I'm very satisfied.

Pros

Very helpful staff for bringing existing patient records onto this platform. Great Help portal.

Cons

I wish there were more videos to help explain how 'deep' some of the functions of the software go, so I know how much more I'm not using.

AWESOME SOLUTION FOR MULTI LOCATION PRACTICES

WE HAVE USED IT FOR 5 YEARS IN MULTIPLE LOCATIONS. IT IS FLEXIBLE AND CAN BE USED NUMEROUS WAYS TO FIT HOW YOU DO THINGS.

Pros

easy to set up, no software issues to manage

Cons

graphics are not as good as other programs, some features are in strange locations and customizing different features can be a pain because trying to find the right screen to change things can be a pain.

Denticon is wonderful

Denticon is a wonderful secure online dental program. We completely appreciate that we have full access to our patient's records at all times from any place. The ease of the program and the constant upgrading of the site that is provided is so beneficial. Denticon has the best customer service and they are always welcoming to our suggestions and opinions.

Pros

The flows and eases of the program. The constant upgrading and that they listen to their customer's thoughts and suggestions.

Cons

The slowness of speed can be frustrating at times along with the delay (waiting for Denticon to respond)

Solo practice startup with Denticon

Cloud based, no servers necessary other than a Network Attached Storage (NAS) drive for my xrays which cost $250. The software is designed for enterprise/large/multiple office practices, therefore it is supremely over engineered for a standard 1-3 doc practice. Denticon is like Dentrix but in the cloud. Denticon has also been around for over 10 years and is a solid company. Things I like: 1. Scheduler shows procedures for the appointment and includes the tooth/surface, unlike other PMS 2. Quick batch entry of EOBs and payments 3. Integrates with Lighthouse 360 well 4. Copies of xrays taken in the office are copied to the cloud via Dentiray, I can view xrays remotely on my iPhone or at home, no need to remote in to my office 5. Denticon does not break: there is never a software update gone bad to worry about, there is never a hardware issue, if there is an internet problem Denticon mirrors your data at multiple data centers across the US 6. Virtual Business Services aka outsourced insurance and aging support: To check and verify/enter insurance plans there is a button on the appointment that sends the patient's insurance info to a Denticon agent in the US who then will verify and enter all the necessary insurance info into the patient file. No one offers that. 7. Realtime eligibility: A button you press in the patient's file that connects with the insurance carrier and gives you an immediate eligibility and benefits remaining report 8. Built in time clock for staff. No other cloud PMS that I looked at offers this. 9. Easy to add new users, new locations/practices Since new ownership software updates have been more frequent but sometimes buggy. Denticon does not have the same grassroots user base interaction/support that is inherent in systems like Dentrix, Open Dental or Eaglesoft because their market penetration is geared towards multiple office/DSO customers.

It does not need to be complicated!

I have been using this software for the last 7 years and I wish I knew about it sooner in my career. I spent many hours prior to switching to Denticon worrying about my back up mechanism and paying for updates. I like the fact that all updates are automatic and that I have a say in what I want the software to do for my practice.

Pros

In could service.... No worries about backup. Accessible from anywhere that internet is available.

Cons

3rd party companies do not integrate into Denticon as readily as some other major names on the market. It can be done, but it takes a bit of time usually. Most third party companies write their software for major brand names.

Great All-Around Software, Constantly Improving

We've been using Denticon since 2007 after switching from Kodak Practice Works. We've been very happy with the existing features, as well as the new features that have been introduced over time. We've been able to remove routing slips and paper charts from our day-to-day practice with this software. We've also been able to seamlessly integrate our digital x-ray software and our payment processing, as well as our electronic claims submission. When we have experienced issues interacting with the software, the PlanetDDS team is always quick to respond. We've also offered a few feature suggestions over the years, and all of them have been implemented. Overall, we're very pleased with the software, and would recommend it to any dental practice.

Great PM Software

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