Denticon Software


 

Denticon by Planet DDS is a cloud-based practice management solution for dental practices of all types.

Denticon helps practices provide dental care and manage their patient experience using cloud-based practice management and communication tools. Denticon is designed to be accessed from desktop and mobile devices provided there is an internet connection. It is also ONC certified and HIPPA compliant.

Denticon's Practice Management can be customized for single and multi-location practices, making it suitable for dental practices of all sizes. It can also accommodate mobile dentistry practices. Planet DDS offers additional options for patient relations management, as well as integrated image management with its product Dentiray.

 

Denticon - Appointment scheduler
 
  • Denticon - Appointment scheduler
    Appointment scheduler
  • Denticon - Denticon AppointNow
    Denticon AppointNow
  • Denticon - Executive dashboard
    Executive dashboard
  • Denticon - Online patient registration
    Online patient registration
  • Denticon - Restorative chart
    Restorative chart
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

43 Reviews of Denticon

 

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Software Advice Reviews (4)
More Reviews (39)

Showing 1-4 of 4

Justin from HENRY The Dentist
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Denticon is the ideal solution for both the dental professional, and business owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Extremely robust software, cloud-based (accessible anywhere anytime), has a deep set of tools for providers, administrators, and online tools for patients. Amazing team support, responsive to requests and friendly. We're a fully paperless office, and we couldn't have done it without Denticon. They're continually responding to customer suggestions and adding new features, and the core product meets all of our needs and more. I also like how well integrated they are with other software (imaging, communications, payment processing, insurance billing, etc). Denticon has a Virtual Business Support service that supports pre-authorizations, claims, and other insurance or other needs (for very reasonable prices).

Cons

So robust that it takes a lot of time to learn. Plan for ample training time upfront with office admin and provider team. There's a comprehensive Help portal, and training, but plan to spend time to get a comprehensive understanding of all the software components. But it's worth it....

 
 

Trisha from Meridian Medical Dental
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Dental

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease of use is great! Customer service is also great and response is given in a timely manner. The constant updates work very well in our office and make the software easier and easier to utilize. The training videos are extremely helpful and should we need more assistance, customer service is there and very efficient. The reports are laid out good and include all the information needed when reviewing.

Cons

It would be nice if there was a way to update and close a claim in a patient's chart with the press of 1 button instead of having to update and then go back in to the claim and close it.

 
 

Sarah from Dr. Lim Dental
Specialty: General dentistry

July 2016

July 2016

Great Practice Management System & Mentor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I like the system organization, the efficiency of communication system within the Dental Team as how PlanetDDS is practically created, how they get the best, reliable vendors to efficiently integrate with their system,...and to mention, their customer service is excellent...Their Ticket Help Portal & Library is awesome.

Likes Least

I tried to use their Dentigram for a couple of times, about 1 to two years ago,...it was not us good as what I get from Lighthouse360. The customer service also, at that time, was okay but not reliable. I hope that they have improved so that I could go back to them.

Recommendations

I recommend for others to give PlanetDDS a try. I started just to try, and up to now, I'm still using their software. I really like their customer service which makes it easy to use their software...Fast reply

 
 

Nick from Charles Family Dental
Specialty: General dentistry

September 2015

September 2015

Excellent software and support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This software has changed the game at my office. Cloud based is great. The conversion was easy. Scanning charts was work, but that was on us.

Likes Least

Honestly, I couldn't be happier. The software was super easy to learn. It's probably laid out similar to any other; Just lot of extra abilities

Recommendations

I did a LOT of research, and it came down to curve and Denticon. Curve may look cool, but it cannot be anymore functional than Denticon. Denticon looks good, by the way. It's half the price too.

 
 
 
Showing 1-20 of 39

Lotlot from Stress Free Family Dentistry

October 2017

October 2017

Very responsive customer support. Been adding features to make it more user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Being able to import medical history with one click of a button for new and existing patients. Plus it will also show the medical alerts on the patient main screen.

Cons

The walkout receipt. It accumulates the credit which doesn't work for discount plans because it calculates the discounts and the payment as one so its confusing patients.

Source: Capterra
 

Ashley from Slim Dental
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Customer rep was very helpful and efficient !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cloud based access.

Pros

That it's cloud based and I can easily access it from home if needed. I also like the included HIPPA view option on the schedule.

Cons

The ledger is tedious and not user friendly, at all! Training is helpful, but the only way to truly understand the ledger is by experience.

Source: Capterra
 


October 2017

October 2017

One of the customer rep is great to work with and super patient with me. Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Understanding the dental world

Pros

Easy to use, love that it can be customized and setup for your clinic. Customer service is fast. Love the techs that been working with me to understand everything

Cons

Entering in new patient paperwork if they didn't on line. Takes too long and I am always Interrupted

Source: Capterra
 

Colleen from Ian H. Rodd DDS

September 2017

September 2017

It is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The customer support is great help and denticon is extremely convenient. Any issue I ever have is fixed fast and I love that I can access patient info anywhere any time

Cons

The software is a little slow. If things could be faster retrieved while patients are waiting that would be great

Source: Capterra
 

Jennifer from ComPassion Dental

September 2017

September 2017

Evaluated all cloud based dental PM software 5 yrs ago for new office. Easily covers all bases!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Intuitive- much easier than Dentrix. Nice XDR add-on application; previous Eaglesoft user. Wanted cloud. Waiting for new Dentilytics.

Cons

Need red Medical notes alerts flash. Would like side column for scheduling practice management tasks. Would like more complete CRM integration and online review ease rather than using DemandForce or Lighthouse 360

Source: Capterra
 

Nancy from nancy aharon dds
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

very helpful customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ease of use

Pros

Lots of well thought out features, reports well thought out for ease of use! Wish the data could be manipulated like spreadsheets for ease of use.

Cons

interface between this company and credit card company didnt go smoothly. The credit card company blamed me for not entering accounts properly. Patients were charged twice in one month and neither company as willing to help smooth it out. I lost patients because of this problem

Source: Capterra
 

Natalie from Access Health Dental

June 2017

June 2017

Best dental software I have ever utilized!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

From an executive level to the daily practice needs, the reporting capabilities are great. I can't leave out how amazing the insurance functionality is and how it reflects accurately when treatment planning, creating a more accurate estimate for the patient.

Cons

Would love it if there were a support number to call rather than having to submit a ticket for any questions.

Source: Capterra
 

clemont from Rayven Lab

June 2017

June 2017

I LIKE THE FLEXIBILITY OF DENTICON, IT WORKS WITH DIFFERENT OFFICES TO MEET THE WAY YOU WORK

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

FLEXIBILITY DIFFERENT WAYS TO DO DIFFERENT THINGS. LOVE HOW IT WORKS WITH MULTIPLE OFFICES, AND I LOVE THAT I AM NOT SPENDING A BUNCH OF TIME ON NETWORK AND SOFTWARE MAINTENANCE. NO BACKUPS. SUPER EASY AND LOW MAINTENANCE.

Cons

SOME FUNCTIONS ARE HARD TO LOCATE OR COUNTER INTUITIVE. INSURANCE MANAGEMENT IS A LITTLE CLUNKY. WOULD LIKE MORE FLEXIBILITY WITH REPORTS. WITH OTHER SOFTWARE I COULD QUERY THE DATABASE AND PULL SPECIFIC DATA OUT.

Source: Capterra
 

April from Dentistry Details
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cloud base , intuitive, customized . My
team likes the ability to send suggestions on improving the software. I like the new dashboard.

Cons

Print offs for treatment estimates , payments are not easy to follow. Although I like the dashboard, wish we had the capability to print overdue recalls.

Source: Capterra
 

Scott from Newtonville Dental Associates
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I have been using Denticon for over 9 years and have not planned to change.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Schedule and billing

Pros

Cloud based software allows me to be able to access software from different locations and offices. I like the mobile app to check my schedule.

Cons

Toggling back and forth to scheduler and Xdr can have glitches. Such as restorative chart dropping off.

Source: Capterra
 

Jayne from New World Dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Amazing Cloud Based Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its accessible from all my computer devices easily

Pros

Cloud Based
Safe Hippa Compliant
Acessible from everywhere
Easy to Learn ( thank you Help portal how to do it Videos)

Cons

Internet connection dependent so Outages are major problems
Need to back up more often because of outages

Source: Capterra
 

Jennifer from Children's Dental Group
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Work in Progress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have just transitioned to Denticon this week. So far, the customer service has been outstanding. We are still in the middle of our learning curve time, so I am sure it is user error on most of our issues.

Our dealings with everyone from Planet DDS, however, has been exemplary. They answer all of our questions and concerns as if they are the most important thing they have heard that day!

Pros

I love that there are so many features (some that we haven't even used yet!)!

Cons

It is hard because there are so many features ;)

Advice to Others

Don't "x" out of the screen!!

Source: Capterra
 

Dr. from DT Dental
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Best cloud software on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used Curve, Eaglesoft, Dentrix, Open Dental, and researched and almost switched to Debtrix Ascend.
Denticon is the least "Beta" of all the cloud/web based softwares. Don't be fooled by the archaic GUI interface, it definitely has more of the nuts and bolts of what is needed for managing the data needs of a dental office.
I give a 4 out of 5 stars because it still needs some improvement. Training on how to get the most out of the software could be improved. I think they should provide a weekend course for all office managers/staff in order to ensure that users are using it properly and getting the most out of it.
They are making improvements continuously which is great!

Pros

Web Based.

Cons

Sometimes slow server on there end. No as intuitive as I would hope. Some significant features can overlooked easily. Wish we had more one on one training rather than just videos on there help portal. User guide should be more up to date.

Advice to Others

Make sure you and your team understand how to use this software. We found that we had a great initial training session; however when we had old staff members leave and new ones take there place it was difficult to set up a new training session that was as thourough as the first one we had when we first signed on with Denticon. We are still in need of a training session for our current staff members that was as good as the training session we had when we first signed on.

Source: Capterra
 

Joy from Kimball & Beecher Family Dentistry
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

The ONLY multi-office software needed!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As our company continues to grow, so does the need for our practice management software. Luckily, the developers at PlanetDDS understand this and are more than willing to accommodate our personal requests to have the software "work" for us. Better communication, better features, more bells and whistles each time they release a new version. Way to stay ahead of the average competition!

Pros

Accessed anywhere in the world! Multiple locations!

Cons

Needing to click on the "refresh" button to update our schedule.

Advice to Others

Don't get frustrated, watch the videos!

Source: Capterra
 

CLEMONT from smilehelper
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

AWESOME SOLUTION FOR MULTI LOCATION PRACTICES

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

WE HAVE USED IT FOR 5 YEARS IN MULTIPLE LOCATIONS. IT IS FLEXIBLE AND CAN BE USED NUMEROUS WAYS TO FIT HOW YOU DO THINGS.

Pros

easy to set up, no software issues to manage

Cons

graphics are not as good as other programs, some features are in strange locations and customizing different features can be a pain because trying to find the right screen to change things can be a pain.

Advice to Others

needs a better way to manage treatment plans. when patients come in over time treatment plans can get messy. It is the biggest problem in our office. if a patient comes in a lot they might have 10 plans and when you go to add a new one and a mistake is made it is a pain to fix. It would really help if you could archive plans once they were unaccepted. We do not like to delete them because we need record of everything we diagnosed.

Source: Capterra
 

Liz from Dr. Kristina wiley
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Denticon is wonderful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Denticon is a wonderful secure online dental program. We completely appreciate that we have full access to our patient's records at all times from any place. The ease of the program and the constant upgrading of the site that is provided is so beneficial. Denticon has the best customer service and they are always welcoming to our suggestions and opinions.

Pros

The flows and eases of the program. The constant upgrading and that they listen to their customer's thoughts and suggestions.

Cons

The slowness of speed can be frustrating at times along with the delay (waiting for Denticon to respond)

Advice to Others

Denticon is so much better than other software

Source: Capterra
 

Lisa from Visiting Ancillary Services, Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Denticon is a fantastic product! Very satisfied customer!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very user friendly, easy for new staff to learn with the integrated knowledge base and training videos- accommodates different learning styles. We are a growing mobile dental company with over 70 offices and Denticon fits our needs to a "T" with the many schedules and reports we run daily, monthly and yearly. The customer service, support and sales departments are always friendly and willing to go that extra mile to help. We have grown and gone through changes over the last 6 years and I couldn't imaging using a different vendor! Happy with the continued upgrades as well!

Pros

user friendly, regular upgrades

Source: Capterra
 

Lynne from Commonwealth Mobile Dentistry, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Denticon review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Denticon software for years. It's flexibility is refreshing, ease of use is greatly appreciated and if ever we have any questions, technical support response is both rapid and thorough. We have been extremely pleased and recommend it to anyone who is overpaying for software that cannot accommodate a practice in the many ways that Denticon can accommodate a practice. The software has far exceeded my expectations and we have been using Denticon for over eight years. Their staff is professional and one of the best I have ever encountered.

Pros

Ease of use, flexibility, tech support

Cons

small screen shot

Source: Capterra
 

Kelli from Premier Care Dental
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Works great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are a few things I would like to see with Denticon . All and all it works great for our needs.

Source: Capterra
 

Cheryl from E John Moreno DMD
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Best Dental Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been in the dental field for over 25 years, I have been using Denticon for the past 10 years. It's a user friendly program to use.

Pros

The restorative chart

Source: Capterra