Denticon by Planet DDS is a cloud-based practice management solution for dental organizations of all sizes. It includes clinical and business functionality, along with advanced modules for imaging, patient communications and reporting and analytics.

Denticon helps practices provide dental care and manage their patient experience using cloud-based practice management and communication tools. It is also ONC certified and HIPAA compliant.

Denticon's practice management can be customized for single and multi-location practices, making it suitable for dental practices of all sizes. It can also accommodate mobile dentistry practices. Planet DDS offers additional options for patient relationship management, as well as integrated image management with its product Dentiray.

Planet DDS also offers in-house insurance verification and other transactional services to Denticon users.



55 Reviews of Denticon

Overall rating

5.0 / 5 stars

Showing 1 - 20 of 55 reviews

December 2018

Kody from Wisdom Teeth Guys

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Denticon is simple and easy to use

Denticon is how we keep track of all of our patients and make sure that we don't leave out anyone.

Pros

Denticon has a very user friendly interface which makes it easy to keep track of all of our patients and what they need.

Cons

A lot of the upgrades to the software cost extra, it would be nice to package it all together in one

December 2018

Douglas from Rivereast Dental Group, PLLC

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

So glad we made the switch!

It's a very useful tool that let's us function at a much higher level than a small office such as ours otherwise could.

Pros

We'd been longtime Dentrix users prior to this -- leaving that behind and switching to Denticon was by far one of the most significantly beneficial changes we've ever made to our office operations. We would never even consider going back. We have found so many benefits and unexpected synergies in using Denticon -- and it seems like we're always discovering a few more. We are sure that it has been a genuine competitive advantage for us -- making it possible for us to keep-up and even excel in today's rapidly-evolving dental practice arena.

Cons

Sometimes I think less opening of new windows, less clicking through steps might be appreciated (but I understand that a lot of that is due to necessary tracking/documentation for security and accountability).

November 2018

Anita from About Straight Teeth

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great Service! Super easy to navigate!

Pros

Best customer service! Best help portal I have ever navigated. Fast turnaround for any issues you might have!

Cons

No issues and no cons so far! There is nothing I have to complain about this program at the time and am very pleased!

November 2018

Eric from Front Range Smiles

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Love this company

Pros

Easy to use; great customer support; great learning tools; quick response to trouble tickets. Their EHR reporting tools are awesome!

Cons

I would love to see more patient call back reminder features. However, we have found that they are very open to suggestions on what additional features they should build into the software.

November 2018

Lisa from WVU Children's Dental Program

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Awesome software for public health dentistry

So glad we found this company. We have been using it since the beginning and have never regretted it.

Pros

Easy to use. Great instruction at the beginning to get you started. Awesome support system to help along the way and/or fix problems. Very receptive to suggestions for improvements. We have over 65 locations where we practice and as long as we have internet service, we have the service available. We also took advantage of using their partner in billing. Worth every penny and we get paid so much quicker. The management reports and daily production reports that can be produced as very helpful, as well.

Cons

None that I can think of at this time. Every con in the past has eventually been addressed by the company.

November 2018

Scott from Scott R Helle DMD

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Easy to use but powerful cloud-based dental software

Pros

Access from anywhere. Easy to use. Multiple office use is a bonus. Saves all patients information without backups.

Cons

Cost for marketing features should be included, with the cost of the basic software. I understand that anything not automated should have an additional fee.

August 2018

Darien from Parks Motors

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

Denticon review

Pros

Dentición is really a great dental practice management software. It will help you knock down your expenses by a long shot.

Cons

All internet base could be a little difficult for some people but for most it’s pretty self explanatory

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Superb. Being cloud-based makes life so simple.

chairisde information without the paper notes

Pros

The cloud based nature of Denticon is great from the clinical point of view. I was dubious when it claimed it could reduce friction but it does. I have all the information I need chairside and its interface is great.

Cons

Can be a little slow sometimes but this may be my network. We are in an older building and the cabling maybe needs improving.

June 2018

William from William D. McNeely D.D.S.

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

June 2018

Denticon is very easy to use and has all the functionality needed in a dental office.

Good customer support

Pros

Cloud based with automatic backups. Updates included with the software. Easy to track patients care and insurance.

Cons

I didn't have any problems with the software other than sometimes when we couldn't figure something out we would submit a ticket and have to wait for a return call.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Customer support was great and responsive!

Pros

Easy to navigate the system and find what you need with a chart. They are updating the software continually based on customer feedbacks!

Cons

A bit hard to learn and get used to, especially due to the constant updates. Training will take a while.

April 2018

Mary from Central Dental

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Intuitive and Efficient Web Based system

We have been on Denticon for 10+ years and have been able to see many of the beneficial enhancements that they have put out. They have been incredibly thoughtful and considerate of their clients throughout their development. We have converted offices from Eaglesoft, Softdent, and Dentrix. All conversions went incredibly smooth and staff transitioned very well.

Pros

Ease of navigation, reporting, conversion process, internal analytics, task managers for staff, and support. The system is web/cloud based so are able to access our information and imaging from anywhere. This is exceptionally helpful for our central billing office.

Cons

With any patient system, it is imperative to make sure to take the time on the front end in order to get the optimal end results and reporting. This is not a con but something that anyone looking to convert any system would need to be mindful of.

December 2017

Jeanne from Healthcare Network of SWFL

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Efficient and Robust

Great support services, calls are returned right away, they are very knowledgeable with the information they provide. Great training team, our trainer was very knowledgeable about the system and very engaging with all our staff.

Pros

Easy to maneuver the system, easy to find what you need within a chart without too many clicks. Great reports with detailed information and quick to run.

Cons

Setup of providers, offices, operatories, schedules, and holidays etc., all need to be done provider by provider and location by location. This is a little time consuming for large practices with multiple offices. Would be quicker if we could select multiple offices for the same provider and make a change once.

October 2017

Lotlot from Stress Free Family Dentistry

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Very responsive customer support. Been adding features to make it more user friendly.

Pros

Being able to import medical history with one click of a button for new and existing patients. Plus it will also show the medical alerts on the patient main screen.

Cons

The walkout receipt. It accumulates the credit which doesn't work for discount plans because it calculates the discounts and the payment as one so its confusing patients.

October 2017

Ashley from Slim Dental

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Customer rep was very helpful and efficient !

Cloud based access.

Pros

That it's cloud based and I can easily access it from home if needed. I also like the included HIPPA view option on the schedule.

Cons

The ledger is tedious and not user friendly, at all! Training is helpful, but the only way to truly understand the ledger is by experience.

October 2017

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

One of the customer rep is great to work with and super patient with me. Great customer service

Understanding the dental world

Pros

Easy to use, love that it can be customized and setup for your clinic. Customer service is fast. Love the techs that been working with me to understand everything

Cons

Entering in new patient paperwork if they didn't on line. Takes too long and I am always Interrupted

September 2017

Colleen from Ian H. Rodd DDS

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

It is great

Pros

The customer support is great help and denticon is extremely convenient. Any issue I ever have is fixed fast and I love that I can access patient info anywhere any time

Cons

The software is a little slow. If things could be faster retrieved while patients are waiting that would be great

September 2017

Jennifer from ComPassion Dental

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Evaluated all cloud based dental PM software 5 yrs ago for new office. Easily covers all bases!

Pros

Intuitive- much easier than Dentrix. Nice XDR add-on application; previous Eaglesoft user. Wanted cloud. Waiting for new Dentilytics.

Cons

Need red Medical notes alerts flash. Would like side column for scheduling practice management tasks. Would like more complete CRM integration and online review ease rather than using DemandForce or Lighthouse 360

September 2017

Justin from HENRY The Dentist

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Denticon is the ideal solution for both the dental professional, and business owner

Pros

Extremely robust software, cloud-based (accessible anywhere anytime), has a deep set of tools for providers, administrators, and online tools for patients. Amazing team support, responsive to requests and friendly. We're a fully paperless office, and we couldn't have done it without Denticon. They're continually responding to customer suggestions and adding new features, and the core product meets all of our needs and more. I also like how well integrated they are with other software (imaging, communications, payment processing, insurance billing, etc). Denticon has a Virtual Business Support service that supports pre-authorizations, claims, and other insurance or other needs (for very reasonable prices).

Cons

So robust that it takes a lot of time to learn. Plan for ample training time upfront with office admin and provider team. There's a comprehensive Help portal, and training, but plan to spend time to get a comprehensive understanding of all the software components. But it's worth it....

August 2017

Nancy from nancy aharon dds

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2017

very helpful customer service

ease of use

Pros

Lots of well thought out features, reports well thought out for ease of use! Wish the data could be manipulated like spreadsheets for ease of use.

Cons

interface between this company and credit card company didnt go smoothly. The credit card company blamed me for not entering accounts properly. Patients were charged twice in one month and neither company as willing to help smooth it out. I lost patients because of this problem

July 2017

Trisha from Meridian Medical Dental

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Dental

Pros

The ease of use is great! Customer service is also great and response is given in a timely manner. The constant updates work very well in our office and make the software easier and easier to utilize. The training videos are extremely helpful and should we need more assistance, customer service is there and very efficient. The reports are laid out good and include all the information needed when reviewing.

Cons

It would be nice if there was a way to update and close a claim in a patient's chart with the press of 1 button instead of having to update and then go back in to the claim and close it.