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Denticon software

49 reviews(5.0/5)
49 reviews(5.0/5)

Denticon by Planet DDS is a cloud-based practice management solution for dental organizations of all sizes. It includes clinical and business functionality, along with advanced modules for imaging, patient communications and reporting and analytics.

Denticon helps practices provide dental care and manage their patient experience using cloud-based practice management and communication tools. It is also ONC certified and HIPAA compliant.

Denticon's practice management can be customized for single and multi-location practices, making it suitable for dental practices of all sizes. It can also accommodate mobile dentistry practices. Planet DDS offers additional options for patient relationship management, as well as integrated image management with its product Dentiray.

Planet DDS also offers in-house insurance verification and other transactional services to Denticon users.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

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49 Reviews of Denticon

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  • Darien from Parks Motors

    Specialty: General dentistry

    Number of employees: 11-50 employees

    August 2018

    Denticon review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Dentición is really a great dental practice management software. It will help you knock down your expenses by a long shot.

    Cons

    All internet base could be a little difficult for some people but for most it’s pretty self explanatory

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    June 2018

    Superb. Being cloud-based makes life so simple.

    Ease-of-use
    Functionality
    Quality
    Support

    chairisde information without the paper notes

    Pros

    The cloud based nature of Denticon is great from the clinical point of view. I was dubious when it claimed it could reduce friction but it does. I have all the information I need chairside and its interface is great.

    Cons

    Can be a little slow sometimes but this may be my network. We are in an older building and the cabling maybe needs improving.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • William from William D. McNeely D.D.S.

    Specialty: General dentistry

    Number of employees: 2-10 employees

    June 2018

    Denticon is very easy to use and has all the functionality needed in a dental office.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Good customer support

    Pros

    Cloud based with automatic backups. Updates included with the software. Easy to track patients care and insurance.

    Cons

    I didn't have any problems with the software other than sometimes when we couldn't figure something out we would submit a ticket and have to wait for a return call.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    May 2018

    Customer support was great and responsive!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to navigate the system and find what you need with a chart. They are updating the software continually based on customer feedbacks!

    Cons

    A bit hard to learn and get used to, especially due to the constant updates. Training will take a while.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Mary from Central Dental

    Specialty: General dentistry

    Number of employees: 51-200 employees

    April 2018

    Intuitive and Efficient Web Based system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been on Denticon for 10+ years and have been able to see many of the beneficial enhancements that they have put out. They have been incredibly thoughtful and considerate of their clients throughout their development. We have converted offices from Eaglesoft, Softdent, and Dentrix. All conversions went incredibly smooth and staff transitioned very well.

    Pros

    Ease of navigation, reporting, conversion process, internal analytics, task managers for staff, and support. The system is web/cloud based so are able to access our information and imaging from anywhere. This is exceptionally helpful for our central billing office.

    Cons

    With any patient system, it is imperative to make sure to take the time on the front end in order to get the optimal end results and reporting. This is not a con but something that anyone looking to convert any system would need to be mindful of.

    This review was submitted organically. No incentive was offered
    Review Source

  • Jeanne from Healthcare Network of SWFL

    Specialty: General dentistry

    Number of employees: 501-1,000 employees

    December 2017

    Efficient and Robust

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great support services, calls are returned right away, they are very knowledgeable with the information they provide. Great training team, our trainer was very knowledgeable about the system and very engaging with all our staff.

    Pros

    Easy to maneuver the system, easy to find what you need within a chart without too many clicks. Great reports with detailed information and quick to run.

    Cons

    Setup of providers, offices, operatories, schedules, and holidays etc., all need to be done provider by provider and location by location. This is a little time consuming for large practices with multiple offices. Would be quicker if we could select multiple offices for the same provider and make a change once.

    This review was submitted organically. No incentive was offered
    Review Source

  • Lotlot from Stress Free Family Dentistry

    October 2017

    Very responsive customer support. Been adding features to make it more user friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Being able to import medical history with one click of a button for new and existing patients. Plus it will also show the medical alerts on the patient main screen.

    Cons

    The walkout receipt. It accumulates the credit which doesn't work for discount plans because it calculates the discounts and the payment as one so its confusing patients.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Ashley from Slim Dental

    Number of employees: 11-50 employees

    October 2017

    Customer rep was very helpful and efficient !

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Cloud based access.

    Pros

    That it's cloud based and I can easily access it from home if needed. I also like the included HIPPA view option on the schedule.

    Cons

    The ledger is tedious and not user friendly, at all! Training is helpful, but the only way to truly understand the ledger is by experience.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    October 2017

    One of the customer rep is great to work with and super patient with me. Great customer service

    Ease-of-use
    Functionality
    Quality
    Support

    Understanding the dental world

    Pros

    Easy to use, love that it can be customized and setup for your clinic. Customer service is fast. Love the techs that been working with me to understand everything

    Cons

    Entering in new patient paperwork if they didn't on line. Takes too long and I am always Interrupted

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Colleen from Ian H. Rodd DDS

    September 2017

    It is great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customer support is great help and denticon is extremely convenient. Any issue I ever have is fixed fast and I love that I can access patient info anywhere any time

    Cons

    The software is a little slow. If things could be faster retrieved while patients are waiting that would be great

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Jennifer from ComPassion Dental

    September 2017

    Evaluated all cloud based dental PM software 5 yrs ago for new office. Easily covers all bases!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Intuitive- much easier than Dentrix. Nice XDR add-on application; previous Eaglesoft user. Wanted cloud. Waiting for new Dentilytics.

    Cons

    Need red Medical notes alerts flash. Would like side column for scheduling practice management tasks. Would like more complete CRM integration and online review ease rather than using DemandForce or Lighthouse 360

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Justin from HENRY The Dentist

    Specialty: General dentistry

    Number of employees: 11-50 employees

    September 2017

    Denticon is the ideal solution for both the dental professional, and business owner

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Extremely robust software, cloud-based (accessible anywhere anytime), has a deep set of tools for providers, administrators, and online tools for patients. Amazing team support, responsive to requests and friendly. We're a fully paperless office, and we couldn't have done it without Denticon. They're continually responding to customer suggestions and adding new features, and the core product meets all of our needs and more. I also like how well integrated they are with other software (imaging, communications, payment processing, insurance billing, etc). Denticon has a Virtual Business Support service that supports pre-authorizations, claims, and other insurance or other needs (for very reasonable prices).

    Cons

    So robust that it takes a lot of time to learn. Plan for ample training time upfront with office admin and provider team. There's a comprehensive Help portal, and training, but plan to spend time to get a comprehensive understanding of all the software components. But it's worth it....

    This review was submitted organically. No incentive was offered
    Review Source

  • Nancy from nancy aharon dds

    Number of employees: 2-10 employees

    August 2017

    very helpful customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    ease of use

    Pros

    Lots of well thought out features, reports well thought out for ease of use! Wish the data could be manipulated like spreadsheets for ease of use.

    Cons

    interface between this company and credit card company didnt go smoothly. The credit card company blamed me for not entering accounts properly. Patients were charged twice in one month and neither company as willing to help smooth it out. I lost patients because of this problem

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Trisha from Meridian Medical Dental

    Specialty: General dentistry

    Number of employees: 2-10 employees

    July 2017

    Dental

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use is great! Customer service is also great and response is given in a timely manner. The constant updates work very well in our office and make the software easier and easier to utilize. The training videos are extremely helpful and should we need more assistance, customer service is there and very efficient. The reports are laid out good and include all the information needed when reviewing.

    Cons

    It would be nice if there was a way to update and close a claim in a patient's chart with the press of 1 button instead of having to update and then go back in to the claim and close it.

  • Natalie from Access Health Dental

    June 2017

    Best dental software I have ever utilized!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    From an executive level to the daily practice needs, the reporting capabilities are great. I can't leave out how amazing the insurance functionality is and how it reflects accurately when treatment planning, creating a more accurate estimate for the patient.

    Cons

    Would love it if there were a support number to call rather than having to submit a ticket for any questions.

    Review Source: Capterra

  • clemont from Rayven Lab

    June 2017

    I LIKE THE FLEXIBILITY OF DENTICON, IT WORKS WITH DIFFERENT OFFICES TO MEET THE WAY YOU WORK

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    FLEXIBILITY DIFFERENT WAYS TO DO DIFFERENT THINGS. LOVE HOW IT WORKS WITH MULTIPLE OFFICES, AND I LOVE THAT I AM NOT SPENDING A BUNCH OF TIME ON NETWORK AND SOFTWARE MAINTENANCE. NO BACKUPS. SUPER EASY AND LOW MAINTENANCE.

    Cons

    SOME FUNCTIONS ARE HARD TO LOCATE OR COUNTER INTUITIVE. INSURANCE MANAGEMENT IS A LITTLE CLUNKY. WOULD LIKE MORE FLEXIBILITY WITH REPORTS. WITH OTHER SOFTWARE I COULD QUERY THE DATABASE AND PULL SPECIFIC DATA OUT.

    Review Source: Capterra

  • April from Dentistry Details

    Number of employees: 2-10 employees

    June 2017

    Good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Cloud base , intuitive, customized . My
    team likes the ability to send suggestions on improving the software. I like the new dashboard.

    Cons

    Print offs for treatment estimates , payments are not easy to follow. Although I like the dashboard, wish we had the capability to print overdue recalls.

    Review Source: Capterra

  • Scott from Newtonville Dental Associates

    Number of employees: 2-10 employees

    June 2017

    I have been using Denticon for over 9 years and have not planned to change.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Schedule and billing

    Pros

    Cloud based software allows me to be able to access software from different locations and offices. I like the mobile app to check my schedule.

    Cons

    Toggling back and forth to scheduler and Xdr can have glitches. Such as restorative chart dropping off.

    Review Source: Capterra

  • Jayne from New World Dentistry

    Number of employees: 2-10 employees

    May 2017

    Amazing Cloud Based Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Its accessible from all my computer devices easily

    Pros

    Cloud Based
    Safe Hippa Compliant
    Acessible from everywhere
    Easy to Learn ( thank you Help portal how to do it Videos)

    Cons

    Internet connection dependent so Outages are major problems
    Need to back up more often because of outages

    Review Source: Capterra

  • Jennifer from Children's Dental Group

    Number of employees: 11-50 employees

    February 2017

    Work in Progress

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have just transitioned to Denticon this week. So far, the customer service has been outstanding. We are still in the middle of our learning curve time, so I am sure it is user error on most of our issues. Our dealings with everyone from Planet DDS, however, has been exemplary. They answer all of our questions and concerns as if they are the most important thing they have heard that day!

    Pros

    I love that there are so many features (some that we haven't even used yet!)!

    Cons

    It is hard because there are so many features ;)

    Review Source: Capterra
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