Denticon Software

chairisde information without the paper notes

Pros

The cloud based nature of Denticon is great from the clinical point of view. I was dubious when it claimed it could reduce friction but it does. I have all the information I need chairside and its interface is great.

Cons

Can be a little slow sometimes but this may be my network. We are in an older building and the cabling maybe needs improving.

Pros

Easy to navigate the system and find what you need with a chart. They are updating the software continually based on customer feedbacks!

Cons

A bit hard to learn and get used to, especially due to the constant updates. Training will take a while.

Pros

Being able to import medical history with one click of a button for new and existing patients. Plus it will also show the medical alerts on the patient main screen.

Cons

The walkout receipt. It accumulates the credit which doesn't work for discount plans because it calculates the discounts and the payment as one so its confusing patients.

Cloud based access.

Pros

That it's cloud based and I can easily access it from home if needed. I also like the included HIPPA view option on the schedule.

Cons

The ledger is tedious and not user friendly, at all! Training is helpful, but the only way to truly understand the ledger is by experience.

Understanding the dental world

Pros

Easy to use, love that it can be customized and setup for your clinic. Customer service is fast. Love the techs that been working with me to understand everything

Cons

Entering in new patient paperwork if they didn't on line. Takes too long and I am always Interrupted

Pros

The customer support is great help and denticon is extremely convenient. Any issue I ever have is fixed fast and I love that I can access patient info anywhere any time

Cons

The software is a little slow. If things could be faster retrieved while patients are waiting that would be great

Pros

Intuitive- much easier than Dentrix. Nice XDR add-on application; previous Eaglesoft user. Wanted cloud. Waiting for new Dentilytics.

Cons

Need red Medical notes alerts flash. Would like side column for scheduling practice management tasks. Would like more complete CRM integration and online review ease rather than using DemandForce or Lighthouse 360

ease of use

Pros

Lots of well thought out features, reports well thought out for ease of use! Wish the data could be manipulated like spreadsheets for ease of use.

Cons

interface between this company and credit card company didnt go smoothly. The credit card company blamed me for not entering accounts properly. Patients were charged twice in one month and neither company as willing to help smooth it out. I lost patients because of this problem

Pros

From an executive level to the daily practice needs, the reporting capabilities are great. I can't leave out how amazing the insurance functionality is and how it reflects accurately when treatment planning, creating a more accurate estimate for the patient.

Cons

Would love it if there were a support number to call rather than having to submit a ticket for any questions.

Pros

FLEXIBILITY DIFFERENT WAYS TO DO DIFFERENT THINGS. LOVE HOW IT WORKS WITH MULTIPLE OFFICES, AND I LOVE THAT I AM NOT SPENDING A BUNCH OF TIME ON NETWORK AND SOFTWARE MAINTENANCE. NO BACKUPS. SUPER EASY AND LOW MAINTENANCE.

Cons

SOME FUNCTIONS ARE HARD TO LOCATE OR COUNTER INTUITIVE. INSURANCE MANAGEMENT IS A LITTLE CLUNKY. WOULD LIKE MORE FLEXIBILITY WITH REPORTS. WITH OTHER SOFTWARE I COULD QUERY THE DATABASE AND PULL SPECIFIC DATA OUT.

Pros

Cloud base , intuitive, customized . My
team likes the ability to send suggestions on improving the software. I like the new dashboard.

Cons

Print offs for treatment estimates , payments are not easy to follow. Although I like the dashboard, wish we had the capability to print overdue recalls.

Schedule and billing

Pros

Cloud based software allows me to be able to access software from different locations and offices. I like the mobile app to check my schedule.

Cons

Toggling back and forth to scheduler and Xdr can have glitches. Such as restorative chart dropping off.

Its accessible from all my computer devices easily

Pros

Cloud Based
Safe Hippa Compliant
Acessible from everywhere
Easy to Learn ( thank you Help portal how to do it Videos)

Cons

Internet connection dependent so Outages are major problems
Need to back up more often because of outages

We have just transitioned to Denticon this week. So far, the customer service has been outstanding. We are still in the middle of our learning curve time, so I am sure it is user error on most of our issues.

Our dealings with everyone from Planet DDS, however, has been exemplary. They answer all of our questions and concerns as if they are the most important thing they have heard that day!

Pros

I love that there are so many features (some that we haven't even used yet!)!

Cons

It is hard because there are so many features ;)

Advice to Others

Don't "x" out of the screen!!

I've used Curve, Eaglesoft, Dentrix, Open Dental, and researched and almost switched to Debtrix Ascend.
Denticon is the least "Beta" of all the cloud/web based softwares. Don't be fooled by the archaic GUI interface, it definitely has more of the nuts and bolts of what is needed for managing the data needs of a dental office.
I give a 4 out of 5 stars because it still needs some improvement. Training on how to get the most out of the software could be improved. I think they should provide a weekend course for all office managers/staff in order to ensure that users are using it properly and getting the most out of it.
They are making improvements continuously which is great!

Pros

Web Based.

Cons

Sometimes slow server on there end. No as intuitive as I would hope. Some significant features can overlooked easily. Wish we had more one on one training rather than just videos on there help portal. User guide should be more up to date.

Advice to Others

Make sure you and your team understand how to use this software. We found that we had a great initial training session; however when we had old staff members leave and new ones take there place it was difficult to set up a new training session that was as thourough as the first one we had when we first signed on with Denticon. We are still in need of a training session for our current staff members that was as good as the training session we had when we first signed on.

As our company continues to grow, so does the need for our practice management software. Luckily, the developers at PlanetDDS understand this and are more than willing to accommodate our personal requests to have the software "work" for us. Better communication, better features, more bells and whistles each time they release a new version. Way to stay ahead of the average competition!

Pros

Accessed anywhere in the world! Multiple locations!

Cons

Needing to click on the "refresh" button to update our schedule.

Advice to Others

Don't get frustrated, watch the videos!

WE HAVE USED IT FOR 5 YEARS IN MULTIPLE LOCATIONS. IT IS FLEXIBLE AND CAN BE USED NUMEROUS WAYS TO FIT HOW YOU DO THINGS.

Pros

easy to set up, no software issues to manage

Cons

graphics are not as good as other programs, some features are in strange locations and customizing different features can be a pain because trying to find the right screen to change things can be a pain.

Advice to Others

needs a better way to manage treatment plans. when patients come in over time treatment plans can get messy. It is the biggest problem in our office. if a patient comes in a lot they might have 10 plans and when you go to add a new one and a mistake is made it is a pain to fix. It would really help if you could archive plans once they were unaccepted. We do not like to delete them because we need record of everything we diagnosed.

Denticon is a wonderful secure online dental program. We completely appreciate that we have full access to our patient's records at all times from any place. The ease of the program and the constant upgrading of the site that is provided is so beneficial. Denticon has the best customer service and they are always welcoming to our suggestions and opinions.

Pros

The flows and eases of the program. The constant upgrading and that they listen to their customer's thoughts and suggestions.

Cons

The slowness of speed can be frustrating at times along with the delay (waiting for Denticon to respond)

Advice to Others

Denticon is so much better than other software

Very user friendly, easy for new staff to learn with the integrated knowledge base and training videos- accommodates different learning styles. We are a growing mobile dental company with over 70 offices and Denticon fits our needs to a "T" with the many schedules and reports we run daily, monthly and yearly. The customer service, support and sales departments are always friendly and willing to go that extra mile to help. We have grown and gone through changes over the last 6 years and I couldn't imaging using a different vendor! Happy with the continued upgrades as well!

Pros

user friendly, regular upgrades

We have been using Denticon software for years. It's flexibility is refreshing, ease of use is greatly appreciated and if ever we have any questions, technical support response is both rapid and thorough. We have been extremely pleased and recommend it to anyone who is overpaying for software that cannot accommodate a practice in the many ways that Denticon can accommodate a practice. The software has far exceeded my expectations and we have been using Denticon for over eight years. Their staff is professional and one of the best I have ever encountered.

Pros

Ease of use, flexibility, tech support

Cons

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