Cost, Efficiency, usability.

This is a complete solution to meet all Practice Management needs which is great but as this software is a cloud solution it is just like your Facebook account, Instagram, email etc, it is alway available right there where you need it and it works as it should but in a modern, more efficient way. It's quite intuitive and it is always trying to help you to achieve your goal. We've yet to encounter a gap a business process that is not covered. The Add-ons with Bluefin and Fast Attach function exactly as you would expect and work seamlessly. We're a brand new office and we've leveraged Curve for Practice Management and G-Suite (from Google) to manage email and documents. Doing this has allowed us to forego a any local server or even any network wiring, simplifying and reducing the cost of the build out. Both training and support have been great and they are never shy to quickly remote to your screen to quickly resolve any issue you may have. As for cost, by any metric it has to be cheap given you there is no installation or hardware cost and as it is cloud software upgrades are seamless and inherently free. To address the main counter argument of a cloud solution we are in a south Florida and during the last Hurricane, Irma, we had no risk of any server being flooded of course but once the storm was over and Comcast was still out we simply switched on the hotspot on the phone and we were up and running!

The Kiosk facility where Patients can can fill out their forms directly into Curve is good but you can see they are still building it out.

We have increased production and decreased AR due to the ease of reporting which allows us to manage patient care so effectively.

Curve is a fantastic software for multi location practices!! Makes the management of all locations so easy and daily, weekly and monthly reporting is streamlined

It would be great if they would continue to work toward making it more Pedo/ortho friendly. Having the option of “mother” “father” instead of just contact or patient would be fantastic. Reports need to be tweaked to not consider our parents active patients. Payment plan option would be great. We would have used the software for both our Pedo and ortho practices but at the very least you need the ability to set up payment plans for ortho contracts which is not offered therefore we have to run on two separate softwares. One for Pedo and one for ortho. Non -ideal.

I have been using this software since 2012. It has been a struggle. The reports are very sub-par. I have two offices and spend a lot of money with these guys but that does not get me any sort of special treatment. Just to give you an idea of how bad the reports are...there is no report to indicate the number of new patients per month. The closest you can get is new patients "created" but this would include no-shows. I asked for a special custom report to be made for my uses with NP's, referral sources, production from referral .....DENIED. They said more or less "maybe they would get to that at some point in the future....thanks for the suggestion". If I could easily switch I would do it, but it is not I won't even get started on how often their servers go down.

It's prettier than most software.

-Reports are a joke (and reports are the life-blood of a good practice management software) -Servers go down a lot -If you lose your internet you are also out of luck -Customer service is slow and not helpful -They nickel and dime you for add on's. Bridge to xray software...$$; E-prescribe....$$$, store x-rays....$$$$$

Overall I like it. If we could auto charge old accounts and increase the quality of xrays, I’d be very happy.

I like the cloud based aspect and the ability to manage users access

Xrays aren’t as clear as I’m used to. I hate that I can’t auto charge interest on account receivables.

Very easy to learn this software and has great support.

Upgrades seem to occur over night with little to no communication with the dental office. Some advance notice to gather staff input and or ideas before hand would be great so they feel impowered by the changes and growth of the program.

I have had nothing but pleasant experience. I use it everyday and never have any issues.

The seamlessness and ease of this software makes life so easy. I love that when an issue does occur customer service is readily responsive and always have a solution.

Nothing, it has everything we need to run a successful practice!

We love that CurveHero is cloud based. It always updates itself. We never have to buy additional updates.

The support. I can call any time of day and the team will walk me through whatever problem I am facing. Always extremely helpful.

It was difficult to adjust to some of the billing changes.

Ease of Integration Data transferred without issue Was initially hesitant about cloud software - but it is fantastic! Support is phenomenal They actually listen to suggestions and implement them to make the software better

They are improving all the time - could have more functionality of other 3rd party add ons - patient communication, outreach, etc

Curve offers great customer service and tech support!

Curve provides great resources to aid in training new employees. We are also able to seamlessly manage any patient record from multiple locations.

Digital sensor integration needs improvement. It seems every day we are struggling with our sensors talking to Curve Hero!

Good. It has made the startup process easier. It has some drawbacks that you have to accept but overall it makes running the practice straightforward.

Curve makes claims and billing easy to understand and track.

Curve needs to have an integrated in office communication module. Right now our office needs to use a third party like Slack and it is just not efficient.

Excellent. Curve is the best of the cloud. And the cloud is way better than any VPN type system and far superior to use and maintain and manipulate and backup than any internal network would be. As simple as a high speed internet connection, an unmanaged gigabyte switch and internet connections. Wireless works too, I just like the speed of most of the workstations in the operatories wired in. Less load on a wireless router in a big office. Curve took us through conversion from Dentrix, training of the staff and the practice manager and has been there through our inexperienced moments. The doctors didn't even train and they picked it right up. The software improves over time for the better and it was great to begin with.Curve Hero has been a great decision. I couldn't be happier.

Intuitive. Written with the end user in mind. The trusty "Sidekick" feature (get it? Hero...) on the right of the screen let's you quickly work through a patient. Once I was used to seeing between two offices from any location I was frustrated the third wasn't online yet. I could never go back. The combination of cloud management, lack of internal Network IT needs (an internet connection, Google Chrome, and Adobe Reader and Flash and you're there) and the user friendliness and cuteness of the software and I'm hooked. No bridge between most digital x-ray formats. We're using Scan-X and looking to upgrade to Plan Mecas CBCT ProMax Classic at all three locations.

There is a lag during the prescription writing portion of the "program." You have to wait a bit before it starts to respond. After that... Zoom. Also, if you need a new image taken you need to refresh charting and then go back to images. Sometimes, it doesn't like to let me modify images gamma, light, dark, inspect/zoom in. None of these are huge difficulties. I would not change companies.

The software itself is great. The billing practices and management are sketchy....

I like curve, and the representatives I've talked to through implementation and occasional tech support have always been helpful and friendly. The big however came this year when Curve decided to increase the amount they charge me mid-contract with ~3 wks notice. The terms of my auto renewing yearly contract require me to give Curve a lengthy non-renewal notice in advance of the anniversary date if I decide to switch. Curve, however, seems to think it's ethical and acceptable to change my price in the middle of a contract period with nowhere near enough notice to make a change on the scale of switching practice management software. As the owner of my office I understand the challenges of inflation quite well and would have been perfectly happy with the price increase IF it was done with reasonable notice and at the anniversary date. Changing price in the middle of a contract with very little warning, however, is a bushleague tactic of companies to be avoided. I still use Curve, and I may not even decide it's worth my time and effort to switch when my next yearly contract is up, but I will never recommend them or trust them again.

So far behind the Curve compared to other dental management platforms.

Cloud based. That is it.

Customer service is horrendous. Can't load fee guides on time and make no effort to do so despite multiple requests well in advance. Constantly placated by staff that offer no solutions. Year after year the fee guides are not loaded on time. Staff could care less. Expensive for lack of functionality and having to manually input your fees because Curve doesn't care to meet deadlines. Perio chart is elementary; odontogram looks good but you really can't chart anything other than restorations and surfaces - everything you need to properly diagnose and record on the odontogram needs to be added by creating a note and drawing - its a waste of time; medical history - no log; cannot compare over time - bleeding and exudate require too much effort - who has time to colour in plaque and calculus - why is this even a function? ; estimates on insurance are incorrect; cannot coordinate benefits; everything is on a priority list, but what is a priority really doesn't improve clinical or business functionality and efficiency.

First Customer Support is OUTSTANDING. You can call or submit a ticket. Tickets are responded too quickly-normally 5-10 minutes and many times I have receive a phone call from the customer service tech to answer my concerns. When I have called in myself I have never waited more that 5 minutes on hold. The conversion process worked well for our office. We had a clear understanding on the front end as to what would and would not convert and they were VERY good at helping to make sure our existing treatment and treatment plans converted properly. The training schedule they set up for our office allowed us to have a fairly good understanding of the day to day functions before we went live. Strongly suggest that you follow their recommendations in this area. There is a link attached in the software that allows you to view training videos at your convenience. Really helpful. Having a web-based dental software does allow you to do notes, etc. while at home which is helpful. The disadvantage on that end is if the internet service is down then you can not access patient information or take x-rays. The Imaging function is probably one of the weakest links in the software. I don't feel that the quality is where it needs to be and it does not have the ability to do measurements which is helpful for offices that place implants-which we do. I do wish the "Admistrators" had more control to set up staff access and it would be wonderful to have an area that you could place private notes such as conversations with patients that I do not want patients or other staff members to see. I will also comment that we have been using the Curve Software since September of 2015. We changed from another software (Dentrix) that we had been using for many years and our only two complaints with it was that it was not web-based and that the response time with their customer service was outrageously slow. It was common to wait on hold for more than an hour and if I did send in a ticket I would either not receive a response or it would be days later. So changing from a software that the doctor and clinical staff were please with was not without its challenges. It took about nine months for the hygienist to stop saying "but I liked it the way we use to do it". Overall I would recommend Curve Software.

I love the reports that Curve has readily available whenever we want to look at something. They also have a lot of charts available to see the practice at a glance.

We love that Curve has the capability to do most everything we need for our dental practice! Messaging to patients, online payments, scheduling, claims, insurance verification, etc. They also make it very easy to talk to an actual person when and if you need them along the way.

There are a couple of items that we have submitted as suggestions to Curve (which they tend to implement tickets along the way). These include the option to create forms in other languages, specifically Spanish as our patient base does include Spanish speaking patients. Also, Curve needs the function to create CMS-1500 forms to send to medical insurance as we currently use an outside software for this.