--- title: "Dental Intelligence Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Dental Intelligence. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Dental Intelligence is a good fit for you!" source_url: "https://www.softwareadvice.com/dental/dental-intelligence-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Dental Software](https://www.softwareadvice.com/dental/) / [Dental Intelligence](https://www.softwareadvice.com/dental/dental-intelligence-profile/) / Dental Intelligence Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/dental/dental-intelligence-profile/) Reviews [Alternatives](https://www.softwareadvice.com/dental/dental-intelligence-profile/alternatives/) # Dental Intelligence User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 53 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 41 reviews (77%) - 4 stars: 8 reviews (15%) - 3 stars: 1 reviews (2%) - 2 stars: 1 reviews (2%) - 1 star: 2 reviews (4%) ### Most mentioned pros - It was nice of the team could have access to these numbers for them to review their own metrics and keep their own goals in mind. - The level of support you get from the premium support - Shout out to [sensitive content hidden] - and my personal rep for my corporation - shout out to [sensitive content hidden]. - I also love that I can view claims and easily filter through what I need. ### Most mentioned cons - To text a patient you can't create a new chat you would have to create a whole new person in dentrix or wait for an updated phone number which would take a while. - I’ve contacted their team multiple times regarding problems with my account and explicitly requested that the matter be escalated to a manager. Despite this, my emails have not been returned, and there has been no follow-up or ownership of the issues raised. - The insurance eligibility does not work on very many company's so we would have to call the insurance even though we pay to have insurance eligibility. ## Dental Intelligence customer reviews Showing reviews 1-25 of 53 (page 1). ### Modento is a lifesaver! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Increased patient compliance and improved communication without the inconvenience of picking up a phone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Expanded functionality. 100%. Modento features far outperform the competition. Aside from basically having a digital new employee (for a fraction of the cost), the paperless check in, treatment planning, consent forms and voicemail drops are definitely our favorite features so far. There is not a single thing to dislike. #### Cons Initially, integration with Eaglesoft was limited, however I was informed that advanced integration was in process. Which Modento quickly delivered much quicker than anticipated. #### Reasons for choosing Dental Intelligence Modento offered advanced features, our standing customer service and seamless integration with PMS. #### Reasons for switching to Dental Intelligence Limited functionality, and no direct integration with our practice management software aside from appointment confirmations. #### Vendor response Thanks for leaving us a review! We are happy to hear that Modento is such an important part of your daily operations. Hope you don't mind us stealing your description of Modento as "a digital new employee at a fraction of the cost" :) Replied February 2021 --- ### Dental Intel Rocks! - Overall rating: 5/5 - Reviewer: Brittany B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Great experience! We loved it while we had it, just had to downgrade to something better suited to our practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dental Intel was easy to acess and we really liked the analytics feature! #### Cons A little too much for our small practice #### Reasons for switching to Dental Intelligence Just wanted to look into other options for our small practice. --- ### Don't go with Dental Intelligence - Overall rating: 2/5 - Reviewer: Trinity H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered We are not a fan of Dental intelligence and would not recommend this to any dental office until they have fixed their issues or taken into consideration the issues that offices are having. The only thing we liked about Dental intelligence is the online forms we had and that it put the information straight into Dentrix, otherwise not worth the price we have been paying them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros There are very few things our office liked about Dental Intelligence, we did however like that payments did go into the ledger and we loved the online forms. #### Cons When submitting payments if you put it through a specific patient it will still just go under the Head of household file. To text a patient you can't create a new chat you would have to create a whole new person in dentrix or wait for an updated phone number which would take a while. You can't change an email in Dental intelligence you would also have to do that through dentrix and still would take a long time to transfer over, making some situations uncomfortable with the patient waiting for an email. The insurance eligibility does not work on very many company's so we would have to call the insurance even though we pay to have insurance eligibility. #### Reasons for switching to Dental Intelligence Was supposed to give us better services and more to work with. --- ### Best Engagement System! - Overall rating: 5/5 - Reviewer: Tarrah s. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Dental Intel has help our office by keeping our schedules filled, and we are currently booked out till October for Hygiene and August for Providers! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The recall is great and has lots of ways to filter from age, no apt made, last apt and more. They also have an online scheduling that keeps track of HYG past due, unscheduled TX, broken appointments and can pull from our ASAP list! Even if you do not want patients to be able to make their own apt (we do not) the rest of the information that DI can tack is so worth it, and to be able to pull from the ASAP list is a game changer! Plus, they offer so much more, really is the best engagement system we have used! #### Cons We do not use the Analytics. I am sure it is great!, however just something our office feels we do not need #### Reasons for choosing Dental Intelligence Dental Intel offered all the same product, plus more with more reasonable pricing, and the customer service was exceptional! #### Reasons for switching to Dental Intelligence Lighthouse could not keep up with our growing practice, they do not offer a lot of features, and they were not helping with recall very well. --- ### The Answer to all your Prayers! - Overall rating: 5/5 - Reviewer: Nicole S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered We love Dental Intel and have loved using it in our practice! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love how all analytics are in one place and the system integrates with our practice management system. #### Cons It is a little higher in cost, but investing in your practice and team is priceless. You truly oh for what you get and you won’t be disappointed! #### Reasons for choosing Dental Intelligence Their analytics stood out the most to our practice owner. #### Reasons for switching to Dental Intelligence Dental Intelligence provided more than the other companies. --- ### Helped with Covid19 protocols AND so much MORE - Overall rating: 5/5 - Reviewer: Jessica C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been easy from the get-go, I really can't ask for more. I do hope as they become more popular and grow in size, their top notch customer service stays at the level I have grown accustomed to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service has been the best I've experienced in my 12 years of practice and 10 years of practice ownership. It's a company based in another state than I am in, but it feels like they are right next to us because we can text, call, email and they are right there! The software itself is easy to use, easy to implement and once again, they were right there when we needed anything. The platform is nice to look at, gives it a high quality feel, great user experience for us and the patients. They're are always updating their features and gives a monthly announcement and video on the new updates. It's very impressive. #### Cons If I could go in and edit my own health history forms that would be fantastic, but maybe in the future. Currently, we email in the edits and it's done in a few short hours or a day. So it's not a problem, just a wish list. #### Reasons for switching to Dental Intelligence The previous company, Lighthouse360 was just to slow. I'd waited put to an hr and my staff has waited over an 1hr to get customer support. That's not acceptable. There's other things we got to be doing than asking for simple things to change. #### Vendor response Hi Jessica! Thank you for taking the time to leave us a review, and for that awesome testament to our customer support! Customer service is a top priority for us, so please know that we are deeply committed to maintaining excellence in support as we grow. Glad that you find the monthly software update videos helpful and informative, too! I also want to let you know that a user-facing forms editor is under development as we speak no firm release date yet, but we hear you and we're working toward it :) Replied February 2021 --- ### A novices view - Overall rating: 5/5 - Reviewer: Gary B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fair to good, Still not a fan of Vyne, need a degree in insurance for some aspects #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros very flexible filtering , patient chat, auto reminders. once reached, the high level trainers are very good and responsive. #### Cons Complicated product , training is difficult because it requires a high level of competent knowledge and use of Windows. Low level trainers did more harm than good. #### Reasons for choosing Dental Intelligence Better value and your integration is better #### Reasons for switching to Dental Intelligence Nexhealth was garbage the integration promised was abysmal and very expensive product and support personnel inexperienced --- ### Love Dental Intel - Overall rating: 5/5 - Reviewer: Jill G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing with dental Intel I can me for efficient and successful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The control and organization of follow up #### Cons Cost of course but it’s worth it. You get what you pay for #### Reasons for switching to Dental Intelligence Not getting the results I needed. Plus being able to bundle lots of different companies into one #### Vendor response Hi Jill – Thank you for your review! We are happy to hear that Dental Intelligence has made task management easier for your practice, that you were able to bundle all of your needs into one product with DI, and that we have helped make it more fulfilling to be a dental professional at your practice. Replied May 2024 --- ### They don't follow their own contracts - Overall rating: 1/5 - Reviewer: Zac C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It worked for a while until software changes, then it wouldn't work with our software for a long time. #### Cons I’ve had a very disappointing experience with Dental Intelligence, primarily due to a complete lack of responsiveness and unresolved billing issues. I’ve contacted their team multiple times regarding problems with my account and explicitly requested that the matter be escalated to a manager. Despite this, my emails have not been returned, and there has been no follow-up or ownership of the issues raised. More concerning is the contract situation. The contract provided to me has a blank renewal period, yet I’m being told it is valid and enforceable. In addition, I’ve been overcharged based on the terms of that same contract. These are not minor discrepancies and should have been straightforward to address if someone had engaged. I’m posting this review because direct communication has failed. I would prefer to resolve this privately and professionally, but at this point, public feedback seems to be the only way to get a response. --- ### Great analytics - Overall rating: 5/5 - Reviewer: Angelika O. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience was positive again. It was nice of the team could have access to these numbers for them to review their own metrics and keep their own goals in mind. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The analytics portion was my favorite part about it. The reporting was very accurate easy way to access numbers without having to run a report in the practice management software. #### Cons I wouldn’t say that it’s the least thing that I like about it, but I wish there was a way for it to be real time, but I know that might not be feasible. I also didn’t like that there were separate platforms for analytics and then like patient engagement. --- ### The best there is! - Overall rating: 5/5 - Reviewer: Ketan J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Stellar #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to setup, easy to use, fantastic customer service. The platform/product is cutting edge for what it does for my practice in comparision to other similar softwares out there. They are also constantly evolving and adding new features. They have the ability to customize everything for your practice. #### Cons There is really nothing I dislike thus far. I wish I had started using this software a year earlier than I did, I am a startup and in just year 2 of our practice, we were still implementing with systems to determine what was the best product out there for us. #### Reasons for choosing Dental Intelligence It was far superior than all of the above and came at a very competitive price point. #### Vendor response Hi Ketan, thank you for this awesome review! We LOVE working with startups and being able to provide new offices with tools to grow their business and easily connect with patients :) Replied February 2021 --- ### good value for services - Overall rating: 4/5 - Reviewer: christine m. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros it combines very thing in one area measurement of growth where your money is what direction you are going . excellent management reports #### Cons it takes 24 hours for updates. so you have to wait for results until the nest business day --- ### Great Dashboard Tool - Overall rating: 5/5 - Reviewer: Brad R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love Dental Intel and use it frequently to track our KPI numbers. It has helped tremendously as we find trends that we need to correct in order to meet our goals. #### Cons There is so much information, it can sometimes be difficult to find what you're looking for. We would also like to see more customization options. --- ### Love the automatic follow ups - Overall rating: 5/5 - Reviewer: Julie W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been nothing but positive with Dental Intel. We have a great team member that checks in with us every few weeks to discuss our progress and offers help when needed. He makes sure we are utilizing everything Dental Intel has to offer to only benefit our office. Our schedule is busier and our numbers are higher each month thanks to Dental Intel. Its been such a great program for our office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The automatic follow ups are an amazing tool our office uses daily. It has made filling the empty spaces on our schedule so easy for us! We login daily to our Dental Intel and immediately have a list of patients we need to check in with and try to get scheduled. We have had great success using this tool to build our monthly production numbers. I believe in the first 4-5 weeks we were able to add $22,000 of treatment just by utilizing our follow ups and contacting our patients to get scheduled/rescheduled. The best tool we could ask for! #### Cons There really are no cons as I see yet. We have no complaints or issues to address. --- ### Modento is Awesome! - Overall rating: 5/5 - Reviewer: Marcus R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience. Overall, it has added a tool to create a great patient experience in my offie. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Modento is awesome! My patients love they can text and communicate through the platform, and love the ease in which they receive intake forms, and treatment plans. Patients also love the check in features, and a buzz is beginning with my loyalty rewards program! My staff also loves being paperless! My staff is very excited with the new live ops feature, and can’t wait for the online scheduling. Did I mention, the modento team is awesome!? They are friendly, respond quickly to any questions, and are great with support! I will most definitely will be recommending Modento my colleagues. #### Cons I wish they had a separate platform separate from web based. #### Vendor response Hi Marcus! Thanks so much for leaving us a review! We are so glad to hear that your patients are loving the new experience and are getting excited about the loyalty program :) Replied February 2021 --- ### Modento is a game changer - Overall rating: 5/5 - Reviewer: Deanna Q. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing! We are saving money with a more functional product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amazing customer service. Simple install. Streamlines office tasks. Improves patient experience. #### Cons Really nothing. Have not had one issue with this product or company #### Reasons for switching to Dental Intelligence Other company had pitiful service and higher cost #### Vendor response Hey Deanna, thanks so much for the review! We pride ourselves on our awesome customer support and easy onboarding, so I'm glad to hear that we're living up to expectations :) Replied February 2021 --- ### Love Modento! - Overall rating: 5/5 - Reviewer: Katelyn D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Modento is easy to use, love the review platform and patient communication is a breeze. #### Cons Not a fan of the app portion with “points” to be earned— but it’s very easy to simply turn this feature off and not use it. #### Reasons for switching to Dental Intelligence Price, ease of use, more features #### Vendor response Hi Katelyn! Thanks so much for the review. Glad to hear Modento is making communication and review gathering easier for your practice! Replied February 2021 --- ### Great Product, lots of features - Overall rating: 5/5 - Reviewer: Kovi R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is a wonderful and streamlined service that helps with dental practice analysis. Everything from our morning huddle to our follow-up system is taken care of for us with dental intel #### Cons There are almost too many features, which would sound like a good thing but I can be a little bogged down with metrics and statistics. --- ### Dental Intel is the best! - Overall rating: 5/5 - Reviewer: Izabell A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are so many great features about Dental Intel so it's hard to pick just one. It is very user friendly, support is always great, the patient communication is the best and the electronic paperwork saves hours of work. The analytics you can get about your practice are amazing. You can really take a deep dive into your practice to find out where your strengths and weaknesses are! #### Cons I don't really have any cons about the practice that I can think of! I've really enjoyed the software! --- ### I definately recommend DI to my friend's and colleages - Overall rating: 5/5 - Reviewer: Jennifer K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Other than the refreshing situation, I love Dental Intel we have used it for close to 5 years now and so far it has only improved with time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how much it can do for you in so many different areas of front office work. I also love that I can view claims and easily filter through what I need. The analytics are one of our Doctors favorites! We also use the morning huddle every day!! #### Cons The only complaint I have is that it only refreshes over night. So When you do stuff to change something, for instance when I close a claim in eaglesoft, it still shows as open in DI, until the next day. #### Vendor response Hello Jennifer, Thank you so much for your review! We are glad to hear Dental Intelligence has been a helpful tool to your office for the past 5 years. We are always looking to make further improvements to the software and it is helpful to know the updates we have made have been what our customers have wanted! Thank you again for your feedback. Replied September 2024 --- ### Best Support Ever - Overall rating: 5/5 - Reviewer: Dawn M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Working with the entire team has been a delight. They will work one on one tirelessly to ensure your best experiance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support is beyond amazing. The level of support you get from the premium support - Shout out to [sensitive content hidden] - and my personal rep for my corporation - shout out to [sensitive content hidden]. I have been working with Jodi for the past year and cannot say enough good things. The personalization and direct help we have gotten from her is amazing. #### Cons Set up is important. Make sure you get the settings needed for your PMS and proper training to your teams. --- ### Beware of Dental Intelligence - Overall rating: 1/5 - Reviewer: Morgan V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Absolute trash of a company. I’ve spoken to 3 people there including [sensitive content hidden] to cancel this account. We signed up for a two-year term but after switching softwares we can no longer use them. Nothing in our agreement says we can’t cancel before the term ends and yet they continue charging our card. We keep disputing and getting our funds back but no one there will listen and just stop charging our card. Do not trust this company. They are a knockoff of Dentrix Patient Engage and the records don't pull seamlessly. You’re better off with a software that fully integrates with Dentrix like Patient Engage or a software with more robust patient forms like Weave. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros confirmation emailsThat’s all this company does well #### Cons Customer serviceMorning huddles don’t pull accurate data Patient forms do not integrate with dentrix --- ### Dental Intel is a must have! - Overall rating: 5/5 - Reviewer: Tammy G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 10/10! Highly recommend to anyone looking to improve their software suite! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like all of the features of Dental Intel and it’s still growing! The onboarding is very thoughtful and the support is like no other! #### Cons It’s more expensive than some other software options, but you get what you pay for! #### Reasons for choosing Dental Intelligence It had the most comprehensive, user friendly software out there. #### Reasons for switching to Dental Intelligence For the analytics specifically, but it had so much more! --- ### What we have been searching for for years! - Overall rating: 5/5 - Reviewer: Ryan B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Everything about this software has been smooth from implementation to training to the patient user experience. We are thrilled, this is the 4th version of such software we have used, and Modento is head and shoulders above the others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tight integration of this product with our dental practice management software has been amazing. We save hours each week not having to scan documents into patient charts. #### Cons The way the software notates every interaction, while a crucial piece of the puzzle, does muddy our internal commlog ability and makes it slightly more difficult to track actual conversations with patients as noted in their charts. #### Reasons for choosing Dental Intelligence The direct integrations to Open Dental #### Reasons for switching to Dental Intelligence Improved functionality especially in regard to direct integration with Open Dental #### Vendor response Hey Ryan! Thanks so much for leaving us a review! Glad to hear that Modento is the solution you've been looking for :) You may already know this, but we can completely customize which types of messages/interactions write to patients' commlogs in your PMS (while still preserving ALL message types in the Modento commlog for a complete audit trail) if there are any message types you want to exclude to clean up that view, please reach out to Support so we can make sure things are set up according to your preferences! Replied February 2021 --- ### Great analytics - Overall rating: 4/5 - Reviewer: Julie S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Pleased but found a more cost-effective option that served the same purpose for our business #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Excellent analytics and ease of use for employees #### Cons Cost; difficult interaction with customer service rep #### Vendor response Julie, Thank you for your review. We understand that cost is an important factor, and we’re sorry to hear that your experience with customer service didn’t meet your expectations. Your feedback is valuable, and we are continually working to improve the support experience to ensure it’s smoother for all our users. We appreciate your time with us and if you ever decide to return to DI, we’ll be here to support you! Replied September 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/dental/dental-intelligence-profile/reviews/?page=2) --- Dental Intelligence Reviews, Pros and Cons - 2026 Software Advice