Great experience overall. I recommend DI to all of my dental friends.

I love the analytics software. I love the chart visuals and follow up system!

I love all of their services. I wish they would implement a rx software. Coming soon I hope!

Dental Intel has help our office by keeping our schedules filled, and we are currently booked out till October for Hygiene and August for Providers!

The recall is great and has lots of ways to filter from age, no apt made, last apt and more. They also have an online scheduling that keeps track of HYG past due, unscheduled TX, broken appointments and can pull from our ASAP list! Even if you do not want patients to be able to make their own apt (we do not) the rest of the information that DI can tack is so worth it, and to be able to pull from the ASAP list is a game changer! Plus, they offer so much more, really is the best engagement system we have used!

We do not use the Analytics. I am sure it is great!, however just something our office feels we do not need

Lots of need for improvement, lots I wish were included not add ons, and I wish it was easier to use.

I like the ease of use for team members.

Design and ease of use can get a lot better.

Fair to good, Still not a fan of Vyne, need a degree in insurance for some aspects

very flexible filtering , patient chat, auto reminders. once reached, the high level trainers are very good and responsive.

Complicated product , training is difficult because it requires a high level of competent knowledge and use of Windows. Low level trainers did more harm than good.

It's a great tool to help you dive into and realize every opportunity for growth for your practice/business. User friendly and plenty of help is made available to you should you ever need any.

There are so many different statistics and reports you can pull to show you opportunities and tools that help you gauge them. It was also very helpful to have someone assigned to your business/practice to do check-ins and make sure the integration of the software is seamless.

Real-time syncing would make it a little easier to pull accurate data especially in preparing for the morning huddles.

Great onboarding and support! The software is intuitive and easy to use!

I like the ease of use, the end to end software for all things dental. The fact it writes back to the patient chart is amazing!

I don’t have any complaints. The software is awesome.

Overall, I really like dental intel! My favorite features is seeing data for the month compared to our goals set. It helps motivate me and visually see where I’m lacking and what areas I could improve. I also really enjoy the huddle feature, makes huddles in the morning more useful and like I said before, more visual. Lastly, being the receptionist, I love the recall feature!! This helps with knowing exactly what the patients needs to come in for and just getting through the list efficiently!

I think what I like least about the software is I think is the loading! It takes forever to log in or from page to page. Sometimes when I try to log in, it just fails and I’m not able to log in at all. Lastly, I wish the performance boards updated in real time, that’s the one thing that lacks because I can’t see the progress in real time or the lack of.

Working with the entire team has been a delight. They will work one on one tirelessly to ensure your best experiance.

The support is beyond amazing. The level of support you get from the premium support - Shout out to [sensitive content hidden] - and my personal rep for my corporation - shout out to [sensitive content hidden]. I have been working with Jodi for the past year and cannot say enough good things. The personalization and direct help we have gotten from her is amazing.

Set up is important. Make sure you get the settings needed for your PMS and proper training to your teams.

So far our office has enjoyed it. I don't feel like we are using it to the best potential.

Ease of use. Detailed analytics that would. take our office a long time to figure out.

Two logins for the admin vs analytics. Have to specifically turn on the chat function.

it combines very thing in one area measurement of growth where your money is what direction you are going . excellent management reports

it takes 24 hours for updates. so you have to wait for results until the nest business day

Absolute trash of a company. I’ve spoken to 3 people there including [sensitive content hidden] to cancel this account. We signed up for a two-year term but after switching softwares we can no longer use them. Nothing in our agreement says we can’t cancel before the term ends and yet they continue charging our card. We keep disputing and getting our funds back but no one there will listen and just stop charging our card. Do not trust this company. They are a knockoff of Dentrix Patient Engage and the records don't pull seamlessly. You’re better off with a software that fully integrates with Dentrix like Patient Engage or a software with more robust patient forms like Weave.

confirmation emailsThat’s all this company does well

Customer serviceMorning huddles don’t pull accurate data Patient forms do not integrate with dentrix

The customer service team, the analytics team, sales team EVERYONE has been so amazing. They really know their stuff and do all they can to make sure their software works for you. Which it should.

I can go on and on about this software. If you like to know the overall health of your dental practice- this is the BEST tool to help you can have. It helps you set goals, gives you tools to achieve your goals and uses YOUR data to understand how your practice works. It does require you to use it frequently in order for it to work, but it's' really not asking much except making sure the data matches your Practice Management Software. Understanding the current state of your practice is crucial in making any improvements. Dental Intel gives you everything you need to do this.

I wish that this software would do real-time updates. It does refresh at midnight, but I wish that as we completed follow-ups and scheduled recall and what not throughout the day it would tell us how we're doing on our goals during the day instead of having to wait until the next day.

There are so many great features about Dental Intel so it's hard to pick just one. It is very user friendly, support is always great, the patient communication is the best and the electronic paperwork saves hours of work. The analytics you can get about your practice are amazing. You can really take a deep dive into your practice to find out where your strengths and weaknesses are!

I don't really have any cons about the practice that I can think of! I've really enjoyed the software!

Simplifies the everyday function and systems for a successful office

Not much to say. There hasn’t yet been a negative in our office.

The best software on the market

Ease of use training is super easy for this product

I have no complaints with this product at all

We love Dental Intel and use it frequently to track our KPI numbers. It has helped tremendously as we find trends that we need to correct in order to meet our goals.

There is so much information, it can sometimes be difficult to find what you're looking for. We would also like to see more customization options.

Our overall experience has been nothing but positive with Dental Intel. We have a great team member that checks in with us every few weeks to discuss our progress and offers help when needed. He makes sure we are utilizing everything Dental Intel has to offer to only benefit our office. Our schedule is busier and our numbers are higher each month thanks to Dental Intel. Its been such a great program for our office.

The automatic follow ups are an amazing tool our office uses daily. It has made filling the empty spaces on our schedule so easy for us! We login daily to our Dental Intel and immediately have a list of patients we need to check in with and try to get scheduled. We have had great success using this tool to build our monthly production numbers. I believe in the first 4-5 weeks we were able to add $22,000 of treatment just by utilizing our follow ups and contacting our patients to get scheduled/rescheduled. The best tool we could ask for!

There really are no cons as I see yet. We have no complaints or issues to address.

This is such a great software! We were introduced to this about 1 1/2 years ago and its amazing what it can do for your practice. It helps keep track of numbers and set more goals for the practice.

I am completely satisfied with this service!!

Interesting practice analytics and insight

The monthly fee was on the high side. If there’s not designated person to act on the data, it is not worth the cost

It is a wonderful and streamlined service that helps with dental practice analysis. Everything from our morning huddle to our follow-up system is taken care of for us with dental intel

There are almost too many features, which would sound like a good thing but I can be a little bogged down with metrics and statistics.