All DentiMax Reviews
1-25 of 105 Reviews
Sort by
Kent
Medical Devices, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Better than Dexis.
I think these are the best digital X-Ray sensors on the market.
PROSI was most concerned about Price, Diagnostic Acuity, and Durability.
CONSNo cons after more than 10 years of using DentiMax products.
Reason for choosing DentiMax
DentiMax has a better image that can be customized to my preferences. Dexis won’t do that.
Reasons for switching to DentiMax
Cost and Software instability with Dentrix.
Nasira
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2017
Dentimax for our office
Fairly simple, customer service reps are helpful, auto-email feature, clear displays, usually works well.
CONSSystem is very slow sometimes, additional features require upgrade and fees. Would be nice if template mode was easier to use to make recurring appointments.
Vendor Response
Hello Nasira, Thank you so much for the review! We are glad you are enjoying DentiMax. We would be happy to have a technician call and speak with you about any slowness you are experiencing and make sure you are up to date with all the technical specs required, and what the optimal performance options are, to see where we can help! Also, we can run through the fastest way to create templates for blocking the schedule (since there is a few options), and show you how you can easily copy/paste them once created to go into any column/provider’s schedule! One of the best things about our company is that we never force anyone to purchase an upgrade or pay for annual maintenance. You are welcome to skip a few upgrades if you would like, and purchase them when you do see an upgrade with the desired features (and you do not have to pay for the ones you skipped!). We do also have monthly maintenance options that include the upgrade, as well as some other cool features, such as texting and online kiosk. We will be happy to review your options with you as well for when you are ready to upgrade. We look forward to helping you however we can, and appreciate your DentiMax loyalty! Sincerely, Alicia
Replied January 2018
Monique
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed December 2018
Dentimax is not very user friendly but if you are working on a budget it might be one to consider.
The Home page has multiple icons which allows you to navigate the system with ease. There is a help icon on the pages that allows you to get instructions on how to do a task which is helpful. Compared to other softwares , the price is affordable and reasonable. The kiosk is a great feature but it never worked properly.
CONSThe software constantly freezes, customer service does not know why and they blame it on Windows updates. The kiosk never worked so I cancelled it. The treatment planning page and dental charting page has too many out of dated terminology and needs updating while the whole system could be more simple and has too many steps to complete. If you need to resubmit a claim you have to start over from scratch which it time consuming when you should be able to revise the original and resend it. Adding patients information is not user friendly either when having to input but from the kiosk, when it was working, it was a breeze. When ever you need customer service there is always a long wait, plus they want you to pay extra money for help.
Vendor Response
Hi Monique, Thank you, I understand support had worked with you at length and found that your internet was needing to be upgraded. Wifi, while convenient, does not always provide a stable connection for data transfer, and the internet specs you had at the time of your call did not meet our required specs. 1) Terminology: updated annually with the latest CDT codes, and is also customizable by the user. Our system offers 2 click charting, making it incredibly fast. Here is a training video for reference: https://youtu.be/E_3fzNG5z9Q?t=1591 2) Claim resubmission: all you need to do is open the claim you had previously submitted that says “billed” and change the status back to “ready to bill”. 3) New Patients: you must enter the same basic info such as name/address/dob, etc, any software would require. 4) Support: we do not require you to have a separate support contract for assistance on that item. We have high call volumes at different times of day, just as any company doing phone support, but Customer Support is available via phone, email, and web chat as well. Please let us know if you would like additional assistance in training. Thank you kindly, Alicia Dieujuste
Replied January 2019
Eileen
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2017
Dental Software
While I don't believe a Five Star Dental software program currently exists, as they all have different strengths and weaknesses. I do believe that Dentimax is trying to reach that 5-star mark. I have previously used Dentrix and Eaglesoft and am now using Dentimax. It is very user-friendly and has many features that are helpful with managing a paperless office. From scheduling to treatment planning and charting to the collection, Dentimax is aiming to improve each aspect, and trying to make it better and more user-friendly.
PROSClinical, charting, imaging, and practice management integration. Cost effective practice management system.
CONSCustomer IT support can be slow and ineffective, but they find a way to make sure we are taken care of as a customer.
Vendor Response
Hi Eileen, Thank you so much for your review of DentiMax. We appreciate your feedback and the opportunity to serve you better. We always love being on site in your office and appreciate the special relationship we have with your practice. DentiMax takes pride in offering excellent customer support and we do everything possible to resolve any questions or concerns in one telephone call. If ever you have a concern about call resolution, our supervisors and managers are always standing by to help understand the situation and expedite a resolution whenever possible. Thank you for your continued loyalty to DentiMax.
Replied February 2017
April
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Love my Dentimax
I have used Dentimax software for 8 years and wouldn't use anything else. I love how easy it is to use. The latest upgrade did have some glitches, some of which we are still working with Dentimax support to figure out. One of these glitches I consider an important issue that must be fixed, but I'm still keeping it and have had a good experience overall working through it.
PROSDentimax has all the features of much more expensive practice management systems, very user friendly and doesn't have the constant fees for upgrades and maintenance. It's good value for the money and the sales and support staff have always been very helpful.
CONSIt's not as widely known with staff as software like Eaglesoft or Dentrix so there's always training for new staff. But it's easy!
Vendor Response
Thanks for the great review Dr. Westfall! DentiMax Loves you too! I'm not sure what the issue is that you are still encountering, but I will follow up with the support team and we will get in touch with you soon. Thanks again!
Replied July 2018
Whitney
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
DentiMax
The best customer service, although wait times on the phone can be long. But e-mails and phone calls are always returned. The program is pretty user friendly and has many features.
CONSIt would be nice to search patients via cell phone number, not just the home phone. The ledger can be confusing the way it distributes payments and adjustments - makes for a very complicated print out for pts to take home.
Vendor Response
Whitney, Thank you so much for the review! I can appreciate your feedback about customer service. We will be upgrading our phone system soon to direct people to the most appropriate extensions when they call, as well as hold your place in line for a call back. We are very excited to have a new system to better serve our customers. In the meantime, you are always welcome to email support@dentimax.com, and simply request a call back instead of waiting in line, or use our new DentiMax chat tool on our website, www.dentimax.com! You can in fact search for your patient via cell number, and we can show you how to use the customize filter option on the screen. I will have training reach out to you about this asap. As far as payments and adjustments go, where the money from the patient or insurance gets distributed to is totally in your hands. The ledger is designed to work like an EOB that the office and the patient would receive from insurance. Training can help with this too!
Replied September 2018
Tammy
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Everything you need in one software
From the first call, you are greeted with a friendly voice and someone ready to help from sales to support. When issues have aroused the support team has taken care of it immediately. The software has everything we want in practice management software.
PROSDentiMax thought of everything when it comes to their software. Line item accounting is very important to stay on top of where patient balances are coming from. The ability to navigate to any part of a patient file with a click of a button. The ease of use with the option to bookmark multiple screens when needing to come back to a patient is very helpful. Overall the ease of navigating through the software is important. DentiMax kept that in mind.
CONSI've used the software for 7 years and with each upgrade enjoy the software more.
Christine
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2018
Game changing for the Dental Industry
This software is built with the practice in mind. Everything is designed to make your workflow more efficient. You can access any part of a patients file with a simple click, no jumping through hoops. The line item accounting make it incredibly easy to find where account balances are coming from- so say good bye to exhausting accounts! The clinical screen is beautiful and easy to use. Just choose the treatment or item button and click to apply it to the surface/tooth. Dentimax has thought of everything with this software!
CONSI really don't have any. I can always get an email response even if I can't talk with someone on the phone, this goes for training, support and sales. They are very patient with me in explaining the difference between a training question or a technical concern, and are very nice to point me in the right direction accordingly. They always open to my feedback, and make me feel listened to.
Clive
Medical Practice, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Easy company to deal with and great software
Helpful tech support .
PROSEasy to use and economic. Simple menu enables rapid charting . Support staff find the appt entry quick and easy . Helpful tech support
CONSLedger can be a little confusing. Reports that come with system could be improved. Would be nice to have graphs of production revenue and new patient numbers.
Vendor Response
Hello Clive, Thanks so much for the great review! I’d love to make your experience even better and get you some more training on the ledger. We do line item accounting, which is different than most dental software companies out there. It’s a great tool to have and makes true accounting a lot easier and more detailed. DentiMax 18 comes with new and advanced report options that we’d be happy to show you as well, including production and detailed new patient reports, unscheduled treatment that you can search by code, and much more. The home page in DentiMax also does allow for graphing options as well, which can show you, and hear your ideas too! We are always willing to take suggestions from our customers, and make them happen, which is typically where our new features come from. Please feel free to reach out to training@dentimax.com with a convenient option for you, and we can go through these points together! Again, thank you for taking the time to give us your great feedback. Sincerely, Alicia
Replied April 2018
Joann
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2013
Dr. Carr has been in practice awhile. In fact, we have used computers in the office since 1982! We started out with a TI that did text merged letters, statements, and insurance billing. From there, we moved up to an AT PC and Colwell's management system. This added recall capabilities. We used 3 Star, A custom program, Easy Dental, and Ace before finding Dentimax. We've been a Dentimax user since 2006. This program does it all - Billings - even payment plans, insurance billing, recall that can be set to office specifications, and frequency. It has a report center that also does office forms, text merge letters, lots of management reports, financial reports, time management reports, and those essential audit reports that help us keep track of employees actions (including theft prevention). It manages images, letters received from specialists, referrals to specialists, and missed appointments as well as late cancellations. It keeps a list of appointments that were cancelled, but not rescheduled; as well as a list of patients who would be available to come in for a last minute availability. It tracks treatment that has been recommended, but not scheduled. You have the choice of recall by phone, letter, postcard, email, or text message to send to the patient, with or without a scheduled appointment. The program can send email or text message confirmations for appointments automatically! And sends birthday greetings by text and email automatically to each patient. It's fully set up to do electronic prescriptions, which save hours of staff and doctor time. All this and more. This program does everything but lick the envelopes and stamps! All that, and I can have a new employee up and running in 15 minutes - it's that easy! Add to that wonderful tech support help with no judgment - no matter how simple the question or how many times you've asked it. I have not found another practice management software that does nearly as much as Dentimax, even those costing 3 or 4 times as much! It just doesn't get any better than this!
Zoya
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2019
Customer Support
Representative was great at explaining and guiding me through the Dentimax system. Although it was a lot to process, she made it simple to understand. At the end of the call, I was left with confidence and knowledge on how to overcome the obstacles I once encountered and on top of that, she provided help and support in areas I didn't know i needed help in. She went over and beyond the service I expected.
CONSSystem can be less complex and more straight to the point. At first glance its complicated and the format look out of date. The system could be more user friendly for less tech savvy users.
Vendor Response
Hi Dr. Zak, Thanks so much for the review! I know you have new staff and we would love to get them more training. Please let us know when you can schedule that: training@DentiMax.com. Also, you are on an outdated version from 2013. We have upgrades to version 18 if you have time to take a look at that as well. Here is a link to the new look/features: https://youtu.be/rfqi6YdNjTg We’re happy to help further however we can! Thank you, Alicia Dieujuste
Replied January 2019
Scott
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Dentimax Is the one !
If I was starting a new dental office or looking for a way to save money, I would purchase Dentimax.
PROSIf you have any fears about the user friendliness of a dental management software, those fears will disappered with the use of Dentimax. It is a fully functioning dental management software with tons of time saving qualities. And in the dental office, time saving equals higher profits.
CONSEverything that I require of a software in the dental office setting can be found in Dentimax. After using Dentimax for over ten years, I have no problems in the software.
Nicole
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Excellent for Oral Surgery Practices
We are an oral sugery practice that has been using Dentimax for about 8 years and have had nothing but positive experiences from sales, training and how user friendly this software has been. We currently decided to upgrade to EHR and are very impressed with the transition. I would recommend any dental practice to utilize this software to generate a smooth daily workflow.
PROSUser friendly, smooth data xfer, knowledgeable and experienced training reps, cost efficient and has been keeps lastest updates readily available.
CONSN/A
Hosam
Medical Practice
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2016
simply amazing , affordable and do the job
user friendly powerful billing capabilities built-in report writer very impressive support team with amazing response time easy interface to 3rd party systems bridging almost done for all imaging software
CONSwish if its web based and wish if it support unicode characters
Vendor Response
Thank you so much for your feedback. DentiMax bridges to virtually every imaging software used in North America, including the following: Dexis, Schick, Kodak, Suni, VixWin, Visix/TigerView, Eva, Prolmage, Dent-X, PlanMeca Dimaxis, , Apteryx, Belmont, Cliniview, CliniTouch, DDS ApWorks, ImageDDS, ImageXL, MaxView, PPDx, VisionDent, Lightyear, XDR, Dolphin Imaging, DentiMax Imaging and others. In addition, DentiMax offers an Internet version of the software which gives you complete access to your practice data from any computer that has high-speed Internet capability; making the perfect solution for multi-location practices and billing services.
Replied September 2016
evelyn
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
perfect for dental office
when i used this software to access the patients information was really easy and fast to use
CONSon this software is very important to put in all the information correctly if not its hard to access the information
Vendor Response
Evelyn, you are a gem! Thank you so much for the nice review! I have a few training tips I could help with in case you make a boo-boo and enter something wrong, where you can still find the data. Feel free to reach out if you have some instances/examples you would like to review together. 800-704-8494 x207 or training@dentimax.com Thank you kindly, Alicia Dieujuste
Replied December 2018
Katie
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Dentimax is a must!
Everyone over at dentimax is extremely friendly. Especially Alicia! She is great very kind and sweet and extremely helpful!
PROSIt is very user friendly and convenient, demos were very educational and helpful. If you go on youtube, there are a few videos that might answer any question you may have regarding the software. If you need help via phone, you can be certain that they will get back to you that same day. The user guide that they provide you upon purchase is extremely detailed and helpful as well.
CONSOther than a few glitches here and there, which I have found dentimax has fixed, I don't think that there are any cons that we have experienced with this software.
Andrew
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Perfect fit for any office!
Tracking and following up with patients is extremely easy and the software helps the staff be more efficient in their roles. The inter messaging service reduces interuptions in the work flow and benefits privacy between the dentist and the staff.
PROSThe software is easily expandable, the appointment book pro is excellent and the support team has never let me down.
CONSThere is usually a large gap in between interface updates. But that is purely a cosmetic factor. Functionally, I have not found any limitations with the software.
Vendor Response
Andrew, Thanks so much for taking the time to write a review on DentiMax! We are so glad that our software fits your needs and our relationship with you has been mutually enjoyable! Don't hesitate to reach out on anything we can help with!
Replied June 2019
Christopher
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Three years and DentiMax has performed well. A few minor glitches, but all workable.
Costs, very reasonable and even more so when compared to the big house suppliers. When is have issues, I get help quickly from technical support.
CONSSometimes opening the same patient on multiple workstations does not flow well. Not a big issue, but a little aggravating.
David
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2017
Easy to USe
How easy it is to implement and start using and the ability to integrate both imaging, PM and clinical
CONSThe database it uses is not a mainstream software, while their staff is experienced in it's use it is hard to get outside assistance.
Behzad
Medical Practice
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2015
Very good company .
I have been using this software for the past 8 years , at first all my friends laughed at me for buying this product nobody believed this thing is going to work at this price, after 8 years and training 5 different biller and recommending this to many friends and recently upgrading to a newer version and comparing it to my other office (dentrix G 5) and asking all my nine employees which one is better on daily bases and comparing tech support this is a very good product and a very good company.
CONSThe product is good but they need to keep their employees longer.
Christopher
Medical Practice
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2016
DentiMax after the first year in application....
Great customer support, I always get resolution to my questions and issues are resolved in a very timely manner, even with the time zone differences. Tech support is fantastic, I email questions and usually have resolution within a couple hours. The big suppliers sometimes took weeks to solve issues.
CONSIt would be nice to have two years of tech support included in the package price, maybe that was offered, but I don't honestly remember. I also have an intraoral camera that I've never been abke to function correctly. Not a big deal.
NICOLE
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
This Software system is awesome!
Our oral surgery practice has been using Dentimax for the past 8 years and have nothing but positive experiences from sales, tech support and training. I would recommend anyone to utilize this software for help their practice run effectively and efficiently to have a daily workflow ease. We just recently purchased the EHR upgrade and our tech rep did our data conversion and upgrade in record time and was so knowledgeable about the system made me feel like I didnt even have to be on the phone. I also want to commend my reps for making upgrade and purchase of software a very easy transition especially with their great bubbly personalities. Again, I recommend this software for any general dentistry or specialist office and will continue to utilize them for any future endeavors. Thanks to all of you!
Marjana
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Very positive experience
I just bought new DentiMax software and digital sensors and next week I will start to use it , my experience with the person who explained me everything about software and sensors, and promotional packages before my purchase is simply wonderful. Very customer oriented, helpful, kind, prompt with replying email and answering all questions. Very positive experience with her definitely made positive impact and made contribution for me to proceed with purchase of this software. I hope my future experience with this company will be as wonderful as experience with her.
Frank
Medical Practice, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2018
I love Dentimax, have been using since the early DOS program. I would not change practice software for anything.
I totally recommend Dentimax. Dentimax is awesome.
PROSVery easy to use. Very easy to learn and master. The report writing department will work miracles. The support department equally as expert.
CONS
Meredith
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Excellent customer service and support team with quality software!
I have found the dentimax team to be very helpful in setting my office up for success. They have attentively answered all of my questions, even when I have been annoying or slow to understand! I appreciate that level of customer service because it is so rare.
PROSEase of use. Gives us everything we need to make appointments and keep patient info organized as well as draw up billing statements.
CONSWish there were a way to more easily attach x-rays from non-Dentimax software and to attach referral letters to patient info.