What are Practice-Web users saying about the software?

Practice-Web .vs. OpenDental .vs. EagleSoft .vs. Denticon

Texting with in product, newsletters, reviews, smart CallerID add on package, eRx add on.

Pros

I find the ease of charting and treatment planning; it is uncomplicated and straightforward! Software support is very personalized, and I rely on the support for problem resolution, upgrades and usage/training.

Cons

Lack of “cloud” support, but they add Doctor Portal now which helps

Dental Management Software

I have been using this software since January 2006 and it has enabled me to be more productive and more efficient and confident in my clinical and business record keeping.

Pros

This Dental Management Software is excellent. Comprehensive record keeping that is easy to use. I like how the software is set up with separate modules that are easy to use.

Cons

There are so many features that there is a learning curve that takes some time to incorporate all the potential features of this software.

Essential Office Helper

Pros

Customer service available to help ease the integration into the office dental practice. Software has a large array of tasks to utilize.

Cons

Not all tasks are intuitive. A few times customer service had to circle back to help with a problem or challenge.

The downs of Practice Web

None, there are countless unresolved issues that we are having on a daily basis.

Pros

Really nothing...way to many issues in using it!

Cons

Not user friendly and their training was totally inadequate to understand how to implement it into our practice!!

Practice-Web Practice Management Software

Overall, we are very pleased with Practice-Web.

Pros

This open-source software does everything we need for our daily operations, and now allows us to e-prescribe as well. The support team is always helpful, and everyone at the company, from the [SENSITIVE CONTENT] on down the chain has been a pleasure to work with.

Cons

The integration process was tricky, and a bit complex, but once done, performs well. Integration with prior data sets was the biggest challenge.

Wouldn't change it for any other program

Pros

Very easy to use and way more features than we need.

Cons

Initially the graphics. They have greatly improved since then and now it looks great.

My Practice-Web Using Experience

Pros

Software is powerful and easy to use. It is easy to integrate and works quite well with my Owandy QuickVision imaging software.

Cons

E-Prescribe should be included in the software.

Dental office management review

Pros

customer service, user friendly and very knowledgeable.

Cons

Customer ledger or statement , some area of billing

Ease of use

Pros

complete program, covers all aspects of a dental practice

Cons

still integrating won't know until used more

Start Up

Pros

Easy to integrate with different kinds of dental devices.

Cons

Life Training days/hours available are on weekdays, but they have recorded videos

Practice-Web

I use Practice-Web for all insurance, accounting, and basic practice management related functions. During this CoViD-19 pandemic, I've used the texting and emailing of forms to minimize the use of paper.

Pros

I was familiar with it, since I had a free version of one of the earlier editions. It met most of my needs at the time, and offered upgrades for future needs. It allows a link to Dentimax X-Ray software, and is somewhat customizable. Like most dental practice management software, the basic functions are relatively easy to use, but does require some time to remember what all of the functions are and where to find them.

Cons

Some features are not fully or easily customizable. Someone without more advanced computer experience couldn't use some of the features. Although link to Dentimax software opens the program to a specific patient, it sometimes gets the wrong patient, and doesn't upload images automatically. All images most be uploaded manually. Some features, like texting and emailing from Practice-Web, don't always work. Customer support rep says if I pay for an additional upgrade, it might work better. In order to use some features, some security features must be disabled.

LIVING WITH PRACTICE WEB.

Because information is available save some time , Insurance coverage, max allowances , procedures unscheduled, and if you sign for support the team would be there for you when need it.

Pros

Chart is easy to customized to specific patient needs and findings. All the modules are interconnected and operation becomes flowless. Information is just one click away.

Cons

I'll like to be able to send pictures/ x-rays within the referral forms.

Most incredible customer support team

I love practice web. I so happy with my purchase.

Pros

The software is very easy to use and includes everything needed for compliance purposes.

Cons

Not having the option to edit the price and cost of procedures in an excel (Microsoft) format is a bit laborsome when you have to adjust pricing after a treatment plan has already been entered. At the moment, if I need to edit the cost of a procedure, I have to open each procedure entered and adjust the price individually. It would be great if we can adjust the pricing on a procedure without having to click and open each procedure.

Good support everytime I need it.

Pros

It is simple easy to use. Have most of the functions I need to run my dental office

Cons

There still are some bugs that needs to be fixed. no Major problems

software update

I am a very satisfied customer, today 1/7/2021 I [SENSITIVE CONTENT HIDDEN] helped me update my practice web software. [SENSITIVE CONTENT HIDDEN] was very knowledgeable and patient, he guided me thru all the process succesfully. Thanks [SENSITIVE CONTENT HIDDEN]

Pros

It is user friendly, not too expensive, superb technical support like [SENSITIVE CONTENT HIDDEN].

Cons

I dont have any issues with this software, we all like it at the office.

Best dental office software

My overall experience is very good and it’s very easy to use. Their monthly support system is also excellent I highly recommend to use their monthly support.

Pros

I have been using Practice-Web for my dental office needs! I started using this software in 2008 and we have been upgrading our office to the latest version 20.3 today. This software is very friendly and easy to use. Over the years I had multiple staff come and go and they were easily trained to use this software. The software continues to change and improve with new features that are very helpful. The most liked part of the software is the ease to use of this software.

Cons

This software is very difficult not to like. It doesn’t have too many flaws. The only thing that was a problem had to do with HMO insurances however even that I learned to work with the program since HMO insurances wasn’t a big part of my practice.

Practice-web review.

Overall we are pleased enough to wish to remain with the company.

Pros

Not terribly expensive like some of the other opportunistic and abusive companies. Good tech support. [SENSITIVE CONTENT] is far and away the best in the company. She’s the most knowledgeable and capable of solving issues effectively and efficiently. [SENSITIVE CONTENT] are good too-better than the rest but not as good as [SENSITIVE CONTENT]

Cons

The updates are difficult and disruptive. Also the add on modules like texting, emailing, patient scheduling, and patient/practice portals get disrupted with each update and need to be proactively reset. This takes many calls and time.

Very Satisfied with Software

Overall, our experience with practice web has been a positive one.

Pros

Practice Web software is very easy to use. I love how easy it is to schedule appointments. I also like the fact that we are able to send out text messages to our patients to remind them of their upcoming appointments or any questions we might have. The billing and charting are also very easy to use. Over all we are extremely happy with this software.

Cons

what we liked least is that at times if the software is not up to date it will lag or freeze.

Practice Web

They are always there when we need them. They are great!

Pros

You can customize it to your own needs. We are pediatric dental group and there are some features that we use to adapt to what we need from the software.

Cons

That is does not participate with more insurance companies on 'real time' eligibility

best value for the money

I do like it very much and I recommend it to collegue if they are looking for dental management soft ware.

Pros

Good supporting and user friendly and constant improving

Cons

I wish I have recall reminder with text version.

Best software

Great

Pros

Easy to use and navigate and learn and improve quickly

Cons

Too many updates, but when done it’s good.

Awesome support

Pros

Multifunctional software that integrates with other applications

Cons

Some minor issues that we need to go around

Simple and Efficient

Very good. Support team is very good and always ready to help.

Pros

Very easy to use. Simplifies any task you need it to. Also that i can customize almost everything. Very good product

Cons

There isnt anything that i can mention that i dislike about the software

Very Pleased

user friendly. very pleased overall.

Pros

The customer service team and technical support are amazing

Cons

Nothing that couldn't be modified.

I have been impressed with the thought put into this software.

It allowed me to integrate my accounting and patient chart into a seamless unit.

Pros

I have been able to make it make it mold to my practice style. Support has been great. It allows me to locate the needed information easily. With some thought, I have it set up so that hopefully, we will not over look important information.

Cons

There are things I would change but that's just because I want the software to behave exactly the way I want it to. That's not going to happen with any software, but Practice Web has listened to my ideas and the ones they consider universal enough, they have accommodated.