All Practice-Web Reviews
1-25 of 102 Reviews
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John
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Dental Management Software
I have been using this software since January 2006 and it has enabled me to be more productive and more efficient and confident in my clinical and business record keeping.
PROSThis Dental Management Software is excellent. Comprehensive record keeping that is easy to use. I like how the software is set up with separate modules that are easy to use.
CONSThere are so many features that there is a learning curve that takes some time to incorporate all the potential features of this software.
Reason for choosing Practice-Web
Practice-Web is a open source software and allows the user to install its programs on unlimited computers without paying for each installation. It is an excellent software product with excellent customer service and support. The database is MySQL which is fast and efficient. My only regret is that I did not implement this product 15 years sooner when it came out in the early 1990s.
Vendor Response
Thanks so much for your kind words, Dr. G! We appreciate your loyalty all these years and are thrilled Practice-Web has helped boost your production and efficiency! Just an FYI- if anyone on your team is still learning or you onboard someone new, we have a wealth of training videos in the Resources section of Practice-Web.com and also on our YouTube channel (they're grouped into playlists by job area there too). We also recommend following us on other social media platforms (Facebook, Twitter, LinkedIn), as we share a lot of tips and how-tos there as well. And, as you know, support is always just a call or email away! The team is happy to walk you or your staff through any areas that are unclear. :)
Replied July 2021
Vincent
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
2022 November practice web review.
Overall the product experience improves over time and tech support gets better and more efficient.
PROSLess complicated, more personal attention from tech support, more economical
CONSSome tech support operators are excellent while others at times are somewhat less efficient.
Reason for choosing Practice-Web
Less complicated, more personal attention from tech support, more economical
Reasons for switching to Practice-Web
The product ceased to provide support
Vendor Response
Thanks for your kind words, doctor! We're glad you find Practice-Web to be less complicated and more economical than Dentrix was, and are happy to hear that Support is taking good care of you. In regard to your comment about the efficiency of some Support Specialists - we recently expanded our support team to provide faster service. Looking at your history, you've likely noticed a difference in speed between an agent who's been with us for about four years and one who's been with us for about six months. All our reps go through rigorous training, plus they're constantly in contact with senior reps, and are encouraged to escalate calls promptly if need be. We appreciate your feedback and will make sure that, with continued training, even our new team additions are on the same level as our senior techs as soon as possible.
Replied December 2022
NICHOLAS
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2019
The downs of Practice Web
None, there are countless unresolved issues that we are having on a daily basis.
PROSReally nothing...way to many issues in using it!
CONSNot user friendly and their training was totally inadequate to understand how to implement it into our practice!!
Reasons for switching to Practice-Web
They sold out to Practice Web....
Vendor Response
We appreciate your loyalty to DataTeam DDS and we strive to make the transition to Practice-Web as smooth as possible for our Datateam clients. We provided your office with over 8 hours of training and made sure to follow up with your team regular post training to make sure any questions were answered. Please note that if you have any unanswered questions or unresolved concerns our technical support team will be happy to help.
Replied April 2021
Alex
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Practice-Web review
Menu driven - easy to navigate and data entry
CONSThere are so many features that are still not discovered
Reason for choosing Practice-Web
referral from a friend who had been on it for years
Reasons for switching to Practice-Web
having all kinds of problems with the old system - reliability issues
Stephanie
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Highly Recommended Dental Software
Highly recommend Practice Web due to it's helpful features and the ease of navigation. Very good customer service is a bonus! It's easy to contact them and all the representatives I've dealt with are friendly, willing to help, and they absolutely know what they are doing!
PROSVery easy to navigate and useful features. Awesome customer service!
CONSHave to pay for extra for texting service
Reason for choosing Practice-Web
Ease of use and helpful features
Reasons for switching to Practice-Web
The doctor prefers Practice Web, which is what he uses at his other location
Vendor Response
Thanks for your detailed review, Stephanie! We're glad you find Practice-Web easy to use and feel supported by our customer service team. We also have an all-inclusive cloud-based software if that's something your office is interested in. It comes with unlimited texting, claims, email marketing, online scheduling, and all kinds of other practice management tools at no additional cost. Larger practices like yours love it. Drop us a line if you'd like more info.
Replied June 2023
Gundong
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Good support everytime I need it.
It is simple easy to use. Have most of the functions I need to run my dental office
CONSThere still are some bugs that needs to be fixed. no Major problems
Reasons for switching to Practice-Web
PRACTICE WEB IS MORE EAST TO USE WITH CHEAPER FEE.
Vendor Response
Your review made our day! We're constantly updating Practice-Web to add new functionality and rigorously test before each release. If you feel that a feature is not functioning properly, please contact our support and we'll be happy to help!
Replied January 2021
Jennifer
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Dr. LaTempa REview
Love the texting and the attachment s for online
CONSunable to switch easily from the texting to the schedule. Any easier way to find a patients appointment
Reasons for switching to Practice-Web
The price of the new management software and the old management software no longer supported.
Vendor Response
Hi, Jennifer! Thank you for being a valued client and for using Practice-Web! We're happy to hear that you are maximizing productivity by using our patient texting. If you would like to stream line how you navigate between the texting and Practice-Web application, please contact our support team and we would be happy to schedule a free review call for you.
Replied December 2023
Wanda
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Review of Practice Web review
Great Customer support. Easy to use.
PROSEasy to use. Great customer service. Videos to help learn the product
CONSCouldn't transfer all info from old system
Reasons for switching to Practice-Web
Practice Web purchased soft ware we were using
Vendor Response
Thanks for your kind words, Wanda! We're glad Support and the videos have been helpful and that you find the software easy to use. Regarding data, although we did a very full conversion for you, because you had a very old program, no vendor is able to convert everything over. That's why we give a free test conversion that lets you see what will convert before you commit. The good news, however, is that you have much more modern software now, and we're happy to help your practice thrive!
Replied January 2023
George
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Wouldn't change it for any other program
Very easy to use and way more features than we need.
CONSInitially the graphics. They have greatly improved since then and now it looks great.
Reasons for switching to Practice-Web
Price for the things they offered and support
Vendor Response
Thank you for your kind words and loyalty, doctor! We're thrilled you find the software robust and easy to use and that you like the graphic enhancements!
Replied July 2022
ROQUEL
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
PRACTICE WEB USE
VERY RELIABLE AND ALWAYS FINDING NEW THINGS TO HELP MAKE USING IT EASIER
CONSCAN BE CONFUSING TRYING TO SETUP THE PROGRAM
Fibronia
Medical Practice, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Practice Web
Amazing!
PROSCustomer service is outstanding. Whenever my staff need support, PW team is on it.
CONSEverything is great. I don’t have any cons.
Reason for choosing Practice-Web
Pricing was better and so was customer service.
Reasons for switching to Practice-Web
I want an easier software to maneuver. Customer service was also terrible with Dentio.
Vendor Response
Thanks so much for your thoughtful review, doctor! We're thrilled our Support team is helping you thrive and that you've found better dental software at a better price. :)
Replied July 2023
Shikha
Cosmetics, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Best dental office software
My overall experience is very good and it’s very easy to use. Their monthly support system is also excellent I highly recommend to use their monthly support.
PROSI have been using Practice-Web for my dental office needs! I started using this software in 2008 and we have been upgrading our office to the latest version 20.3 today. This software is very friendly and easy to use. Over the years I had multiple staff come and go and they were easily trained to use this software. The software continues to change and improve with new features that are very helpful. The most liked part of the software is the ease to use of this software.
CONSThis software is very difficult not to like. It doesn’t have too many flaws. The only thing that was a problem had to do with HMO insurances however even that I learned to work with the program since HMO insurances wasn’t a big part of my practice.
Vendor Response
Thanks for your kind words and loyalty all these years, Dr. B! We're always looking for new ways to enhance Practice-Web and are thrilled our upgraded features are helping you thrive even more! We're glad you and your team find the software easy to use as well. It sounds like your issue with HMOs was resolved through training, but if you need further assistance, our Support team is happy to help. Just call 800.845.9379, option 2. We also have a large catalog of training videos on YouTube for refreshers and self-guided learning.
Replied July 2022
Anthony
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2022
Essential Office Helper
Customer service available to help ease the integration into the office dental practice. Software has a large array of tasks to utilize.
CONSNot all tasks are intuitive. A few times customer service had to circle back to help with a problem or challenge.
Reasons for switching to Practice-Web
Practice Web took over this business
Vendor Response
Thank you for sharing your feedback, doctor! We're glad the power of the software and service are helping your practice thrive. Transitioning from a bare-bones legacy practice management software to one that can do more to help your practice improve production and revenue is certainly a change of pace, but we do have lots of training videos and a user guide available 24/7, plus our team is happy to help walk you through anything as needed. Our Support team isn't just here for technical resolutions we want to make sure you're getting maximum value. Please don't hesitate to call or email Support at 800.845.9379 (opt. 2) or email support@practice-web.com anytime you or your team needs a walkthrough.
Replied July 2022
Hortencia
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Very Satisfied with Software
Overall, our experience with practice web has been a positive one.
PROSPractice Web software is very easy to use. I love how easy it is to schedule appointments. I also like the fact that we are able to send out text messages to our patients to remind them of their upcoming appointments or any questions we might have. The billing and charting are also very easy to use. Over all we are extremely happy with this software.
CONSwhat we liked least is that at times if the software is not up to date it will lag or freeze.
Reason for choosing Practice-Web
Practice Web was recommended by out IT Tech [SENSITIVE CONTENT]
Reasons for switching to Practice-Web
We needed to upgrade and wanted to send out our claims electronically
Vendor Response
Thanks for your kind words, Hortencia! We're thrilled you've found the software easy to use and glad that the integrated texting is helping boost production and efficiency for your office.
Replied July 2022
Victor
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2022
Pros and Cons
Easy to use and not too expensive. Very simple to navigate
CONSSometimes support is quite difficult to deal with. The support fee is quite high.
Vendor Response
I forwarded your feedback on pricing and support to our leadership team - we always strive to provide the best possible experience and know that costs are a major concern for practices. Our Support pricing is one of the lowest in the industry today, if not the least expensive option. It also comes with things you don't find elsewhere, including free software upgrades, unlimited technical assistance, online patient forms, and dentist and patient portals. Support usually pays for itself in efficiency and training savings because of this. To help you maximize the productivity and revenue-boosting benefits of your technical support and Practice-Web software, please call our support team at 800.845.9379 (option 2) as soon as possible to schedule a complimentary training.
Replied July 2022
Kalpana
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Practice Web
Very very very Satisfied!
PROSVery Very User friendly, integrates with other apps easily, platform adapts to new upgrades easily (like win 11), lately adding customer support team members makes it easy to get support, even if you don't leave a message for support team they will call you from Caller ID. List goes on
CONSWe are not very demanding practice and so can't think of anything
Vendor Response
Thanks so much for your kind words, doctor! I shared your review with the team and it made their day! I wanted to follow up with you about your review but couldn't identify which practice you're associated with. Please give us a call at 800.845.9379 (opt 1) or email us at sales@practice-web.com and help us connect the dots so we can be sure we're giving accolades to the right people. Thanks!
Replied July 2022
Minh
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Review of Practice Web Dental software.
I am very happy with the software.
PROSThe software is very easy to learn and is user friendly. This helps alot with the switch over from Windent Platinum.
CONSI don't really have any negative comments about the software or the support teams.
Reason for choosing Practice-Web
Easy to use and reasonable price.
Reasons for switching to Practice-Web
The Software was cancelled.
Vendor Response
Thanks so much for your kind words, Minh! We're glad you're finding Practice-Web affordable and easy to use/ user-friendly after your migration from Windet Platinum and are thrilled our Support team is helping you thrive! We always share client responses from post-Support surveys and review sites with our team. You made our day! Your office has been a delight to work with as well.
Replied November 2022
Manuel G
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Practice web great product
great would recommend.
PROSease of use and helpfull support. easy to give appointments.
CONSThe recall of appointments could be better organized. I also think the log in could be simpler.
Vendor Response
Thank you for your thoughtful review, doctor! We're glad you find Practice-Web easy to use and the Support helpful. If you have specific ideas for improvement, please email them to us. We often weave dentist requests into future upgrades. :)
Replied June 2023
Vahe
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Simple and Efficient
Very good. Support team is very good and always ready to help.
PROSVery easy to use. Simplifies any task you need it to. Also that i can customize almost everything. Very good product
CONSThere isnt anything that i can mention that i dislike about the software
Reason for choosing Practice-Web
I had used it before and it was great
Vendor Response
We're thrilled Practice-Web's customizations and streamlined workflows are helping you thrive! Thank you so much for taking the time to share your thoughts- it means a lot!
Replied April 2021
Fernando
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Honest assessment of the best Dental Software
This software is like a 5 course meal , that is the best i can describe
PROSIntegration of all modules within the software
CONSI'll like the be able to submit xrays within referal forms .
Reasons for switching to Practice-Web
Practice Web is a more complete software
Vendor Response
Thanks so much for your kind words, doctor! We're glad the comprehensiveness of the software has been helping your office thrive. On the x-rays with referral forms - it is possible. A member of our Support team will be in touch soon to walk you through it. If we have trouble connecting, please message us at support@practice-web.com and let us know when a good time is to help you get set up. Thanks!
Replied December 2022
Robert
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Love this software
This software has been a live saver for my office
PROSBeen a Practice-Web customer for a few years now I still amazed about the great customer support.
CONSNo complaints, and any problem that has happened since I started working with the software I’ve been able to fixed really quick
Reason for choosing Practice-Web
I try for the first time and never looked back to other software
Vendor Response
Thank you for your kind words and loyalty, doctor! We're thrilled the software is helping you thrive and glad our Support team is delivering the level of service you deserve!
Replied July 2022
Kerstin
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Easy to use, solid software.
Easy transition from previous software. Customizable to our practice and workflow. Wide array of included features, plus additional add-ons, as needed. Support is readily available and knowledgable.
CONSForms can be clumsy to adjust. Online portal is not seamless to use.
Reasons for switching to Practice-Web
Previous software company sold the business.
Vendor Response
Thanks for your kind words, doctor! We're glad the transition to Practice-Web has been smooth and that the features, customizations, and Support are helping you thrive!
Replied October 2022
Candace
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Great software
This software is user friendly and reliable.
CONSThe chart section is a bit confusing but not bad.
Vendor Response
Thanks so much for your thoughtful review, Candace! We're thrilled you find the software user-friendly and reliable. Our team is always happy to walk you through things in the chart module as needed. However, we also have a chart module tutorial playlist in YouTube that you may find helpful as well: https://www.youtube.com/playlist?list=PL0-NdDlXenTB2JlDXbnSH2O7Bw7v1GieZ
Replied February 2023
FABIOLA
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
I love practice web
Over all , I like practice web, it easy to work with.
PROSThey answer your questions all the time.
CONSWhen we get pop ups after entering treatment plan
Philip
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Practice Web review
excellent
PROSUser friendly. Quick and easy to use. Very much like another program I liked in the past.
CONSI feel this program is super user friendly. There isn't anything I would add or change.
Vendor Response
Thanks for your thoughtful review! We're thrilled the intuitiveness of Practice-Web has made your transition easy.
Replied April 2023