All Skedda Reviews

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User Profile

Kata

Verified reviewer

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2018

Made my life much easier... Even the free version is great, going to upgrade to full access soon!

It saves me a lot of time and gives freedom and autonomy to the users of my office spaces. Also frees me from the manual work of making the monthly user time and cost lists. Gives more air of professionalism to my little business of renting out spaces for fellow therapists and coaches. What I also like very much is that I can easily check what is happening with the bookings in differnet views, by spaces or by users. I don't have good technical skills but this quite sofisticated software fits me perfectly.

PROS

Ease of use, good structure, fool-proof, prompt and great client support. It feels that you are looked after and supported fully by a very knowledgeable stuff which means so much if you don't want to spend ages learning a system. Good visual design and the users started booking without asking questions all the time so I guess they like it too. Love the possibility of making lists, this also helps a lot. I can whole-heartedly recommend Skedda for smaller businesses as well!

CONS

If there is something that would be: I would like to use in an application format making it maybe easier to use on a mobile phone. But I guess it is soon to come :-))

Monique

Libraries, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed January 2022

Easy scheduling for library meeting rooms

We worked with the free version for a while (only entering half of our rooms) to test the functionality. I was very impressed with the support we received as I tried to figure out how to apply their system to our setting. The ease of use, price point, and great support made this a wonderful option for us.

PROS

Skedda provides an easy to use interface for our staff to schedule meeting rooms and for the public to be able to see events and availability. The cloud hosted option removes a lot of the headaches we had with our previous software. And the support has been great for helping us find ways to make the product work for our needs.

CONS

Public libraries are different than business settings in that everything we offer is essentially free and we have to track a lot of different statistics (monthly room usage broken down by type of meeting). There are features related to charging for room use that it would be nice to be able to disable. And the reporting isn't as robust as would be ideal. But it's easy to ignore the fee sections and the ability to export the stats to Excel gives us all the info we need with just a little manipulation.

Reason for choosing Skedda

Price. We are not big enough to need a lot of bells and whistles, but you still have to pay for all of that whether you use them or not with systems like EMS. Skedda gives us the essential functionality we need for an excellent price.

Vendor Response

Hi there, Monique! Thanks very much for taking the time to leave such a great review of Skedda! We're so glad that we've been able to assist with your library's meeting rooms, and look forward to continuing in this regard into the future! All the best, The Skedda Team.

Replied January 2022

Fran

Verified reviewer

Telecommunications, 10,000+ employees

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed March 2018

Community centre crisis!

PROS

It's free and looked much more user-friendly than Bookeo.

CONS

I couldn't set up the 3 basic timeslots we needed - am, pm and evening for different time periods 5 hours, 5 hours, 6 hours. Whatever conditions I set I couldn't get them to appear. It would just let me book any old time length slot. We also have a complicated pricing structure with different slots costing different amounts on different days. This wouldn't feed through either. Also when I fed the app through onto our Squarespace site it wasn't clear to users what they had to do. They wouldn't know how to drag the space without a tutorial. The calendar didn't look clear either, it was too big. Also, we have a 24 hour booking slot for the hall and this couldn't be set up either. It just wasn't intuitive. And I couldn't find any help function for the areas I needed. The YouTube video focussed on the easy bits.

Vendor Response

Hey Fran! So sorry to hear you didn't have a good experience setting things up. Sounds like the system would be able to do all the things you mentioned, maybe just with a helping hand! Please get back in touch any time if you're still in the market for a solution.

Replied April 2018

Geetika

Hospitality, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Skedda Review

Overall experience is good, very ease to block meeting space and seats. Highly recommended.

PROS

Skedda is very user friendly and motivates sustainability by reducing the less usage of papers, diary records.

CONS

Sometimes people misuse it. They booked and don't use it hence there are some features that allows to send notifications of seat being empty.

Vendor Response

Hi Geetika, Many thanks for taking the time to leave your review of the Skedda system. It's great to hear that we've helped to promote sustainability at your organization, and that you've had a good experience with us thus far. All the best, The Skedda Team

Replied January 2023

Claire

Commercial Real Estate, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2021

Simple clean but professional looking booking software

For a small meeting room booking system inhouse, this has been really helpful and seamless. Nice professional and reliable and great features. We definitely will look to upgrade down the line as our business expands. Really great software and customer support via chat or email has been pretty good.

PROS

The interface is clean, simple, user friendly but looks really professional. It was fairly easy to learn how to set things up and we find it works really well.

CONS

There's a big jump between free version to the cost of the Pro Pack. The free version is obviously fantastic for what you get to use at no cost but there's a couple of little features that would be nice to add at a smaller cost without jumping straight into the full Pro Pack pricing. Perhaps small add-on pricing for some of individual features would be a nice option for low user.

Reason for choosing Skedda

Free version for Core which is brilliant but also the cleanest, user friendly, professional looking interface.

Vendor Response

Hey, Claire! Thanks so much for taking the time to leave a review of the Skedda system. It's so great to hear how we're helping to making your room-booking processes a lot easier! We're all about having a smooth, user-friendly user interface, reliable performance and uptime, as well as a great feature set, so it's great to see that you've mentioned this in your great feedback! We look forward to working with you as your business expands in 2022! Many thanks, Skedda

Replied January 2022

Rodney

Real Estate, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Great Software! Easy to use! Simple and Functional !

Excellent. Great customer service. Responsive and friendly

PROS

ease of use. functional. very user friendly. obvious and clear.

CONS

does not have certain features like setting quotas on usage

Reasons for switching to Skedda

Sucked. hard to use. not functional. complicated. poor customer service

Vendor Response

Thanks for the great review! And some good news, we launched booking quotas 2 weeks ago. As a much-requested feature, we're delighted to now offer quotas, configurable by time, bookable space and user tag!

Replied August 2019

Ahmed

Facilities Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

One of the best software services I have ever used

It makes my life as an Operations director much easier because of its combination of features, ease of use, and incredible customizability. It pains me to think that that companies as innovative as Skedda might be getting hurt by the WFH trend which is minimizing the need for booking software such as theirs. They really have an incredibly talented team.

PROS

Visually stunning, chock full of customizable features yet still ease to navigate, and incredible customer support. Whatever I thought I needed they've dreamt up an elegant solution for.

CONS

Just the lack of two-way sync with Google Calendars 'Rooms' feature.

Reasons for switching to Skedda

Cheaper and has better features

Vendor Response

Hi Ahmed, Thanks so much for taking the time to leave such an amazing review of the Skedda system. We're so glad that the platform is full of all the features you need to manage spaces at your organization effectively. We love the fact that you've chosen us to tackle space management in your office, and look forward to handling 1000's of your bookings into the future! All the best, The Skedda Team

Replied September 2022

Jorge

Food Production, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Two companies sharing meeting rooms

Very satisfied, not a single complaint

PROS

It was a very easy to use meeting rooms by two different companies under the same roof.

CONS

Nothing to complain or be concerned about.

Vendor Response

Hi Jorge, Many thanks for leaving such a positive review of the Skedda system. It's so great to hear that we were a good fit for your requirements and you had a positive experience with us. All the best, The Skedda Team

Replied October 2022

Anna

Commercial Real Estate, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Best Customer Support I EVER RECEIVED

PROS

Easy to use. Easy to add users and switch Owners and Admins.

CONS

Nothing. Its so easy to use and the customer support was so helpful.

Reason for choosing Skedda

The customer service is UNMATCHED. Within moments of typing a question into the customer support bubble i received an answer which allowed me to solve my own problem or they offered step by step directions to help me. They are so speedy and helpful.

Vendor Response

Hi Anna, Thanks so much for taking the time to leave your kind review of the Skedda system! We're so glad to hear that we've provided such a great customer experience for you - this is what we're all about! All the best, The Skedda Team

Replied January 2023

Brad

Religious Institutions, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Skedda for Reserving Space in Shared Used Complex

PROS

easy to use; not overly complex. Authority levels for user access simple. Email notifications. Well designed.

CONS

Would like to schedule by the day, similar to hotel rooms.

Vendor Response

Hi Brad, Thanks so much for taking the time to leave your review of the Skedda system. It's great to hear that we've made such a good fit for your requirements. Feel free to reach out to info@skedda.com and we can chat further about getting full-day bookings set up, if that's something you'd like! All the best, The Skedda Team

Replied December 2022

Paul

Non-Profit Organization Management, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Skedda bedding in well

We now have a fully supported system without any concerns about business continuity. We were given extended time to test out the system due to the timing and were able to We have found the support staff exceptionally helpful and knowledgeable and very quick to respond to our questions with answers or suggestions, usually within the same day. After using Skedda for just a few weeks we made several suggestions that we thought would improve the system further from our point of view, without too much expectation that we would be listened to. We received an encouraging response almost immediately that showed our ideas had been thought about in a lot of detail and some might well be implemented. A refreshing experience to get such instant feedback.

PROS

It is not too complex to set up and use and training admin staff does not involve days of training. We got the hang of it very quickly during the trail period with very little need to ask for advice as the 'pop up' help information explains the purpose of each field very well or links to a more detailed explanation for the more complex bits. Compared to other systems we looked at it had a very good look and feel to it - uncluttered and almost intuitive to use with very little knowledge of the system. When it came to going live, on 1 September 2020, we had already created the system in the trial version so it just required making a couple of adjustments to the settings and recreating our existing future bookings.

CONS

Ideally we wanted a system with integrated invoicing as we bill our customers in arrears for their room bookings. We almost did not give it a second look as it did not have this key functionality but the booking side was so much better than other options that we looked at. We were also encouraged to examine the Zapier integration which links bookings to external invoicing systems and we subsequently decided to use Wave. In the end we decided to go for it anyway despite the fact that there is more manual intervention when cancelling or modifying bookings which do not automatically adjust the external invoicing system. We had to work around some of our more complex multi-day bookings, that did not fit the Skedda 'standard' approach for such bookings, but we have found solutions even though it has meant changing our billing processes in some cases.

Reason for choosing Skedda

Ease of setting up the system for testing, and understanding its functionality, compared with the others. It was also easier to demonstrate to the rest of the management team that it was the best fit for our requirements.

Reasons for switching to Skedda

The previous system was 10 years old and relied on one person to maintain it which we were uncomfortable about for our long-term business continuity.

Tomas

Sports, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Cricket Club Net Booking System

Fantastic!

PROS

We can create a number of different user types using the "tags" system to allow parents and juniors artificial net opportunities and senior players nets in the middle. Recurring bookings are used for club training nights. We can limit the number of nets a user can book and the levels of flexibility to support our head coach with his personal 1:1s makes this a vital club tool. The ability to remove billing details over the winter and the platform sit dormant (with all the setup remaining intact) is hugely advantageous for us.

CONS

The unique link that is sent for registration carries the user "tags". If a member chooses to use that link in the future to book this removes those tags. We have got around this by providing "first registration" and "ongoing" booking instructions but it has caused inbound queries from members. As a volunteer-led organisation these types of chats would be great to avoid to save people's time.

Vendor Response

Hi Tomas, Wow - thanks so much for leaving such a great review of the Skedda system! We're so glad to be helping you out with the scheduling and booking of your cricket club's nets. Wishing you all the best in your space-scheduling endeavors with us, and we hope to continue impressing you with the Skedda system well into the future! All the best, The Skedda Team

Replied April 2022

Janet

Arts and Crafts, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Easy, flexible solution to manage use of our shared studio space

As the administrator, I find it easy to use and to update quickly as the needs of the organization change. The members of our pottery co-op love it because it is easy to use and gives them a good picture of what to expect when they go to the studio (number of people there, and what areas they will be using).

PROS

Skedda is very easy to set up. And user administration is really simple.

CONS

Some part of making conditions for booking were a bit tricky at first. Skedda support answered my questions and helped me set them up. With those examples, the rest was easy.

Reason for choosing Skedda

Skedda was by far the easiest, most fully featured and well developed of the products I tried. It was hard work to make the other products do what we required. With Skedda, it was very easy. I had access to the excellent product support right from the start and they guided me through where I had questions. I was on my own with the other products.

Vendor Response

Hi, Janet! Thanks so much for the awesome review that you left for Skedda! It's so great to hear that we're the space-scheduling solution you've chosen to go with! We're glad that our support team was able to offer the help you needed while getting set up, and that the system itself was fully-featured and simple enough to get moving quickly with smart space management! We look forward to tackling space-management at your pottery co-op now and into the future! All the best, The Skedda Team

Replied January 2022

Karl

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Booking system that works

PROS

We started using the free version of Skedda 3 years ago as a booking system for open outdoor beach volleyball courts in 4 different places. What we liked about Skedda was that it was really easy for new members to sign up and they could reserve court right away. It was also super easy to work with as an admin, setting up the venues and time slots, and even see how many booked over the year, and all this was in the free version. So when we needed scheduling system for our business (indoor beach volleyball courts for customers to rent) there was no question that we took the business version of Skedda for our company.

CONS

Unfortunately Stripe which is the payment partner of Skedda does not offers service in our country, so we can not use the payment feature.

Vendor Response

Hey, Karl! Thanks so much for taking the time to write such a great review of Skedda with the world. It's so great to have a long-time user share such encouraging feedback about the platform, and we're so chuffed that you found Skedda easy to set up and a pleasure to use for your business. All the best, The Skedda Team.

Replied January 2022

Alecia

Sports, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY