truDigital

RATING:

4.43

(352)

About truDigital

truDigital is a cloud-based digital signage solution designed to help with digital communications. It allows users to upload files, including videos and images to the truDigital cloud. From there, users can add the files and customize the content for existing TVs or display screens. truDigital helps users manage files, organize content and manage multiple screens from a centralized dashboard. Users can also send content to individual locations or groups, and they can download reports. Featuring a substantial number of recent upgrades, truDigital's digital signage platform offers an unmatched level of standard features and support. truDigital is helpful for businesses of all sizes across a wide range of industries. With over 300+ professionally designed apps and temp...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

truDigital Pricing

All of our service plans include: Elite, U.S. Based Support: Live Chat, Phone, & Email Unlimited User Accounts Free Software Updates Unlimited Cloud Storage Media Types Package Slipstream Unlimited Templates Import PowerPoint, Excel & Word Files Real-Time Device Status Unlimited Bandwidth Import YouTube Videos Content Creator & Photo Editor File Manager User & Group Access Import Keynotes, Numbers & Pages Files Player Status Email Notifications

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Not Available

Control the content on your TV screens from anywhere.
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truDigital Reviews

Overall Rating

4.43

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4

Showing 1 - 5 of 351 reviews

Matt

Verified reviewer

Company size: 501-1,000 employees

Industry: Veterinary

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

March 2019

A great solution for in store signage!

We have deployed 20 truDigital units to 20 different locations spread across the US. We are able to update our marketing messages on these screens almost instantly.

Pros

The software is super easy to use once you understand all of the functionality. Being able to deploy a playlist to multiple units at the same time is a huge plus. Also being able to instantly see the status of each player really helps us as our units are located across the US from coast to coast.

Cons

Updating playlists can be a little tricky at times. Supplied templates don't have the best design options and they aren't very customizable.

Response from truDigital Signage

Hi Matt, Thank you for your review! We're happy to hear you're able to easily display your marketing messages across the US. Regarding our templates, we have our design department working on creating more templates to choose from, so stay tuned. If you have any questions in the future, feel free to contact us at 801-852-9898. Best, Michael Peine - Marketing Manager

Replied March 2019

Pete

Company size: 11-50 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2022

Digital Signage for your customers and employees

We have needed customer support on a few occasions and when needed, they are very knowledgeable and helpful

Pros

Ease of use and support. When we were trained, we couldn't believe how easy it was to navigate throughout the platform.

Cons

I would like notifications of updates that were made or sent throughout the month. (Content, template updates, notifications et.)

Response from truDigital

Pete, Thank you for the awesome review! We appreciate the support and are happy to have so many NAPA-affiliated shops and auto centers like yours utilizing truDigital's platform.

Replied January 2023

Autumn

Company size: 501-1,000 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

March 2020

Did you turn it off and turn it back on again?

I recommend updating your user experience. Portions of the site are dated and could use streamlining. Also, let the user know that the device has to be reset and that THE PLAYLIST PREVIEW IS NOT AN ACTUAL REPRESENTATION OF MY SCREEN. I had a high-visibility campus down for weeks without knowing because my previewer said everything was working as it should.

Pros

I am able to use images and videos in one list which is nice. I wish you didn't have to have these in two separate modules as it makes creating diverse motion playlists very hard to curate.

Cons

My biggest complaint with the platform is actually the hardware. We have to reset the device 2-3 times a month to get it to work properly. Since we have several campuses in several different states this ends up being a time-consuming project every time. If you add up the money the company spends on employees resetting these devices I think you will find it adds a great deal of cost to the overall platform. The interface itself is very slow and hard to navigate. Since we have separate campuses I have recreate each playlist multiple times instead of being able to build a master template and deploying each playlist as needed. This also adds a great deal of time to each slide update.

Reasons for choosing truDigital

I was not included in this project

Response from truDigital Signage

Hi Autumn, we are sad to hear about your less than positive experience with truDigital. Please reach out directly to our Director of Support, James (801-852-9887 or James.potter@trudigital.com). We believe there are some changes we can make that should help the performance of your account.

Replied July 2020

Ryan

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2022

Great for Hotels

Have been using for over 3 years and the experience keeps getting better. The support staff is very helpful when I need it, quick responses.

Pros

Easily update slides remotely from our office to hotels across the country.

Cons

Sometimes players do not reconnect, but this is often due to internet/networking issues at the hotels.

Response from truDigital

Ryan, Thank you for the review. We are glad you are enjoying an improved experience. Our team has worked hard to make improvements over the last few years, and more will be coming soon!

Replied December 2022

Dusty

Company size: 51-200 employees

Industry: Construction

Time used: Less than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2022

Very Pleased with truDigital

We have been able to communicate information to employees via our multiple TV units throughout our buildings in a timely matter.

Pros

We like that we have the ability to customize our own slides on our TV's to show content relevant to our business and employees.

Cons

Was a bit quirky at first to get used to how to create content but once that was handled it's been ok.

Response from truDigital

Dusty, Thank you so much for taking the time to leave us a review on behalf of Morgan Pavement. We are happy to hear it's helped you communicate with your employees.

Replied December 2022

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