Seamless sign in process

-Most important- The entire sign in process is customizable. You as a client, will be able to alter the system at your own discretion - The Admin GUI/ controls is thoroughly designed. You have full control of assigning different permissions to different user accounts as you see fit. For example, in our company (Unilever), we have accounts set for security, for management and for IT support (admin) - You can alter the sign in process per Ipad. No restrictions on buildings/company sites -Clean Dashboard Controls -Beautiful sign in application (for Ipad) -Great Customer Service -Dev teams are willing to work with you on your specific product requests -Lots of training available

Not sure if this can even be considered negative, but what you are buying is just software. You will need to provide your own Ipad, stand and printer. With that said, you have the option to buy whatever fits your situation and are not bound by what the company is offering. Of course, TractionGuest support can help you find everything you need for the setup. (It's really simple!)

Great experience from implementation to continuous improvement via the customer/technical support team.

The ease of administration and support from the Traction Guest Team.

I don't believe there is anything that I dislike about the software.

Robust, easy to set up on iPads and Printers. Fully-featured and growing.

Complex sign-in experiences can become cumbersome to design.

The features and options are better than any other solution we tested and there is a lot of potential on the road map. The support team has been very responsive and easy to work with. Overall a great solution.

That it integrates with Outlook for a more seamless experience for the end user.

There are a lot of great features but not all are properly. Not a big Con as some have already been fixed and the last few have been submitted to dev. Just didn't hit the ground running like we expected but should be fine once fixed.

Ever since my office started using your software, guests have been greeted faster, and tenants are much happier receiving both text and email notifications immediately. Our mail carriers delivering packages have even gotten into the habit of checking out which "hosts" have received mail which has been awesome to see. I love that we (on the admin side) are able to switch around the steps when designing the experience for our locations. My customer reps have been nothing but extremely helpful and very quick to reply to my questions & lengthy requests. The customer support end really was the reason I chose Traction Guest over Envoy. The Traction Guest team is open to feedback rather than saying what they only offer and I've seen changes made to the platform shortly after I've requested a new feature be added that wasn't previously offered. If there was 2 things to suggest be changed or updated for Traction Guest: 1. Change the adding Host experience so that I'm able to remove a host from a direct location without having to delete from the ALL host group. Some hosts in our office switch locations (16th floor to the 4th floor, for example) and that means we no longer need to have that host located under the 16th floor but yet that host will appear on both 16th floor and the 4th floor once I've dragged in the host name from ALL to the 4th floor during the transition for that member. I would just prefer no names be duplicated other than on the ALL list and 1 of the 3 other locations I added to the account 2. Email Notifications: Adding a fully customizable email notification (allowing change of subject title on my end). We added the additional button for the first step to sign in be titled "Deliveries". Each time I click on "deliveries" and click the host name and finish, that host gets an email that says they have a guest at the front within the email subject line. Within the actual email message, it currently mentions the package but it can get confusing sometimes for our tenants. Happy to forward over past emails if you more clarification here. All in all - big THANK YOU to your team.

Powerful and customizable system. No down time. Email and text messages to hosts and guests. COVID screening, safety and NDA plus data collection. Ties in to our training records and flags watchlisted visitors. We use the roll call display to show our safety and maintenance teams all the contractors on site. The granular permission levels are perfect for us.

The guest experience is excellent and our security guards are easily able to use the web interface. The traction guest support team provides timely and detailed help. Well documented and easy to customize.

No issues. The features we need already existed in the software.

It's been really easy to implement and use, has come with a great set of features, and their staff has always been a pleasure to work with.

The features, particularly the experience editor to manage the front end, are very robust and easy to use for both beginners and advanced users.

More advanced reporting systems on sign-in data from the Web interface would be great.

Traction Guest is an easy to use solution for our guest management globally. It has some really great features and a simple to use interface. Customer support is a pleasure to work with as well. I'd definitely recommend Traction.

There are a few key features missing, but in the time we've been using Traction they've made some great improvements so I expect it's only a matter of time.

Great experience and absolutely worth the cost!

Traction Guest has been a breeze to set up and use. The customer service was very helpful and the product is also intuitive/user friendly.

It was difficult to get the NDA routing set up--currently using a workaround where it goes to my personal Google Drive.

Traction Guest made an immediate impact with our visitor interaction. Our visitor activity is now tracked accurately and all visitors are made aware of our Mutual Agreement and Safety Guidelines prior to walking our site. The team at Traction Guest have been amazing! [SENSITIVE CONTENT HIDDEN] all are professional, friendly and experts in their field. Thank you all!

The software is user-friendly and can be implemented immediately into your process. From admin settings to process flow, the entire software was designed to have an immediate impact and be easy to customize.

I would like to see hosts have the ability to take their picture on the user device and upload it directly to the software.

We had a paper based system before Traction Guest and always had a person at the front desk helping visitors to check in, give them their badges and check them out. Now that we have traction guest, visitors can check-in and the host is notified. Their background check is also done or can be done in advance by the host. We have always had the same person supporting us, Jovito and he has been awesome. All our questions and any issues are answered/resolved in a timely manner.

It is probably the best visitors management system that I have come across and the implementation team and support staff are polite, professional and awesome to work with. Implementation was seamless and we went live in about 2 weeks.

It currently works with ipad's which is fine with us but it would be good that in future other tablets are supported. Otherise, I cannot think of anything.

The software dev team is creative and takes an agile approach working with clients to understand business requirements and find solutions. the software is scalable and ease of implementation. I think the team is fantastic, they listen to the needs of their clients, are responsive and provide great service.

Our organization was looking for a partner to find a solution to be able to check-in guests, employees and contractors at our locations. Given COVID 19 we need to be able to set up max occupancy limits as well as perform a daily health screen per BC Public Health orders and guidelines.

Need to be able to notify Supervisor or host when an individual fails a health screen question rather than individual self reporting. Interface of 1 page versus two for declaration is opportunity for streamlining programing and business rules.

My overall experience with Traction Guest has been great, the support has been phenomenal, I receive answers to my questions immediately! The Help Features on the website are nice for a quick reference. The overall experience has been extremely positive.

I like that there are multiple features that allow flexibility not only in checking in and managing employees, vendors, and visitors, but also the reporting features, I can produce reports in a variety of ways which during the pandemic has been absolutely necessary to track employees and visitors.

I would like to see the ability to incorporate more customized text and photos into the field choices, and have a bit more ability to implement a full page of questions and/or information specific to what the needs are, I love the fact that I can download forms, I would also like to have that same ability to use a page to input information.

We are an ITAR facility. We need the security for all of our visitors, etc., when entering and leaving our facility. It is a great security software. At the end of my day, I can go onto Traction Guest and tell who is still in the building and who has left. That's a great safety feature.

When I didn't understand something with the software, The support team was very professional. They talked in my language - not in a high tech lingo I couldn't understand. Very easy instructions! . Never laugh at my questions. Made me feel at ease!! I can ALWAYS email the team with any question and he is fast to get back with me!

I have thought about this and I really can't think of anything that I dislike. Thanks to the support team it is very user friendly.

My overall experience has been extremely great. When you need customer service, you can literally pick up the phone, hit one number and speak with a knowledgeable customer support agent and get help with ANYTHING!

I could not believe how easy it was to setup and use all the various functions and features that Traction Guest has to offer. Even for people who aren't good with technology, the way they've created the administrative side of it, makes it so simple to use.

The sign out page could use some upgrading and integration with the guest list.

Positive experience and great team committed to continuous improvement. Always listening to customer needs.

Traction Guest software has allowed us to operationalize our approach to visitor management. The ability to integrate training and security requirements enterprise wide, with guest connect action has far surpassed all expectation.

Support team response time/time difference from west-east coast of Canada.

Very great, easy to use and awesome customer service.

Traction allows our organization to keep track of every guest and vendor entering our facility. It allows our team to manage on-site safety and ensure every head is accounted for. Badges are easily identifiable and easy to use.

How Traction does not come with its own printer or badge supplies.

Excellent customer support. Very easy to use.

Ease of use. Visual Compliance and ITA integration.

No capability to connect to a phones system to call the host.

Having just taken over as the administrator for our site in regards to Traction Guest, I would say that so far I am impressed. Customer service has been great and takes their time to ensure that issues brought to light are addressed timely.

ID scanning has made the visitor check in much more secure while also streamlining the check in process for our guests. I would also like the option to clone not just whole experiences, but the option to clone an experience path within created experiences. it would save a lot of time.

I believe the ability to autofill name information in the about you section with the ID scan feature should be an option. Not being able to clone experience paths within an experience creates extra work.

Great customer service, relatively easy to use.

Creates paper-free guest records and can easily add document updates.

We keep having issues with the host list.

I do hope all vendors I partner with to deliver services strive to meet this level of customer service.

Simplicity. My goal in procuring the software was to automate, digitize, and simply visitor retention during the many campus wide training services we offer for both the users and myself. It's more impressive, despite how awesome the software is, that the support staff are always available. They always provide the information or put in me in contact with someone who can and they always follow up to ensure the solution worked. True customer support.

I wish there was a bit more customization options in the way the Guest Book is updated. When I can integrate this software with MySQL I'll be in love.

Ease of Interface for guests Pre-registration makes signing in for the first time much easier The QR codes provide a fast registration experience and quick sign out process Customized workflow allows you to build the product around your company needs DocuSign linkage allows for a seamless NDA experience

Black and white photographs are better, but still a little grainy Need to be able to have the receptionist reprint the badge

Very good

The customer support Dear [SENSITIVE CONTENT], Thank you for your time today, you are extremely patient and provided wonderful support. You make us forget we are using a third party service! Kind Regards Binu

There is nothing negative at this time that I have to share

Anytime we have a question, Traction is quick to respond and even are taking on improvements that we recommend.

The interface is really easy to use. Setup was done with little or no help from the vendor.

There isn't anything I don't like about the software.

Great product and great support from the company. Very easy to get up and running. Very easy to customize to my requirements - the best of all the other solutions I reviewed. The SaaS service is very reliable. The company is adding functionality on a quarterly basis and are responsive my inputs to make Traction Guest an even stronger solution for ITAR compliance. I highly recommend Traction Guest as an excellent visitor management solution. Traction Guest is not cheap but it is competitively priced.

Simplicity and ease of customization. Very responsive technical staff. They will consider your ideas for future product improvement in scheduled software updates.

Need to have a way to pre-register a visitor and load applicable ID documents with logic blocks to skip document scan upon actual sign in.