All Jotform Sign Reviews

1-25 of 77 Reviews

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User Profile

Bo

Verified reviewer

Banking, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2023

Meets the needs

Used only for a limited time before the company converted to another product.

PROS

Nice quick tool for automating e-signatures, has an e-sign builder which can be easily created for users by just dragging and dropping items, works on any pdf document to insert or convert them into signable documents which makes the product shine. Another useful feature is the tool can be embedded into websites, allowing them to be used as a legal document.

CONS

Experience minor glitches on inserting signatures when it needed to confirm it online, so it might take a few clicks and need to make sure it inserted the sign before proceeding, this might be happening by connection issues while validating.

Vendor Response

Hi Bo, Thanks for your detailed review. We're glad to hear that you find our E-Signature tool efficient and user-friendly. Regarding the minor glitches you've experienced with inserting signatures, there shouldn't be any issues now. We encourage you to try again, and if you encounter any problems, please don't hesitate to reach out to us from the Contact Us page at https://www.jotform.com/contact/. We're here to ensure a seamless e-signing experience for you.

Replied May 2024

Šimon

Textiles, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

JotForm Sign

Very pleased, it did the job we needed. We recommend

PROS

JotForm sign is a great service that we used daily. We created a form that had several variables that we needed to know from the customer. After paying for the order, the customer was redirected to the JotForm Sign, where he filled in all the important information regarding the customized product. We then extracted this information into a PDF and worked with it. It saved us hundreds of dollars in coders who would have had to add similar features custom to our eshop. JotForm is very easy to navigate.

CONS

If it was full capacity, we had to delete several records. But to update the capacity, we had to write to support. It didn't happen automatically.

Reasons for switching to Jotform Sign

More creation options. The appearance is more attractive

Vendor Response

Hi Šimon, Thanks for sharing your experience with Jotform Sign. We're delighted to hear that it has been an integral part of your daily operations and has saved you significant costs on custom coding. Regarding the sign document limits, we'd like to clarify that the monthly reset occurs on a fixed schedule and won't automatically reset when submissions are deleted. However, the upload space limit should now reset automatically. If you encounter any further issues or have any questions, please feel free to reach out to our Support Team for assistance via our Contact Us page at https://www.jotform.com/contact/. We're here to ensure a seamless experience for you.

Replied May 2024

Audra

Renewables & Environment, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

FUNCTIONALITY

2

Reviewed March 2024

The "Free Trial" isn't worth it

Not impressed, but it did force me to learn to create my own forms in an actual free app.

PROS

The very first form I created turned out fine. Until I wanted to update the form and it caused nothing but headaches.

CONS

Hard to update. If you create too many forms, you will be charged. Clients had difficultly using form, in the end caused me more work. The Free Trial is VERY limited.

Stephanie

Cosmetics, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2024

Non confrontational forms signed before appointment

Easy, saves time, automates my business forms digitally and saves them. I always refer to the very first form filled out and can easily access that stored information.

PROS

Easy to collect signed contracts and policies off site of a business.

CONS

Some Old phones can’t hit the submit button due to mobile version.

Reason for choosing Jotform Sign

Had training from Hunter Donia on how to use best for my business.

Reasons for switching to Jotform Sign

Easy and had someone to train me how to use. Would have never been able to learn it by myself.

Juan

Government Administration, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

My Experience

PROS

Very easy to use and user friendly. Mobile friendly.

CONS

I have not had an issue with JotForm thank you.

Reason for choosing Jotform Sign

I choose this product because it was very user friendly and had other functions that google forms didn't.

Reasons for switching to Jotform Sign

Very unstable software and too many unused user functions that are not needed, way to pricey.

Kristina

Non-Profit Organization Management, 1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed March 2024

Great Product

Very good experience am happy with how the product has fit our organizations needs

PROS

The customization to fit my needs and how easy it was to set up and use daily

CONS

Couldn’t figure out the flow function and auto responses

Reasons for switching to Jotform Sign

Jotform was more user friendly and had more customizations that were not offered by google forms

Christy

Internet, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Honest Review

Excellent! I've had zero issues and love how easy and simple it was to create forms for my clients to use. I've successfully created several forms and have been told how easy it is to fill out from my clients.

PROS

Easiness and Hassle-free to create forms.

CONS

I have no issues so far. Jot forms is a great site.

Reasons for switching to Jotform Sign

I had issues trying to create forms on Google Forms and made the decision to try Jotforms and had zero issues.

User Profile

Marc

Verified reviewer

Performing Arts, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2024

Adobe Competitor!

Positive! A Plus experience, both as a business customer and for my own customers.

PROS

-user friendly -cost effective -highly customizable

CONS

-UI could use better graphics or branding

Reason for choosing Jotform Sign

Cost effective and easier to use. Friendly UI.

David

Entertainment, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Great app easy to use very helpful

Very good easy to use like the layout and form templates

PROS

Easy to use, allows me to create a contact with the one who filled out the form

CONS

Not always clear what is free and what you have to pay for, would like a person to speak to sometimes not only via email

Reasons for switching to Jotform Sign

Easier to use likes the e signing and ability to create a contact with the one who fills out application

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

JotForm Lover

10 out of 10 on a scale of 1 to 5. It is off the charts

PROS

I like that I can embed it onto my website for customers to sign before coming in

CONS

There are no cons. Jotform is simply perfection.

Suresh

Mechanical or Industrial Engineering, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2024

Why Jotform Sign Is An Amazing Product

PROS

I like the many contract and proposal management features.features This software has best electronic signature capabilities Comes with great document management

CONS

I have used Jotform Sign and it is the best with no major flaws.

Vendor Response

Hi Suresh, We're grateful for your compliments. It's great to know that you like our E-Sign platform. If you come across issues, feel free to let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Replied May 2024

Lori

Staffing and Recruiting, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

4

Reviewed March 2024

One of the easier to use options

I am happy with how I set up our documents, but we had a low usage rate on it once it was sent to clients. We really need to be able to send to several people and they can decide who signs it, vs us picking one recipient who may not be the signer and then the Jotform Sign goes ignored.

PROS

I struggled with implementing a document management/signature system, and Jotform Sign was the most user-friendly. It may have helped that we were already a Jotform user so I was familiar with the site and it connected with other forms in our account.

CONS

Even though this was the most user-friendly, it was not without struggles. If we had someone to help roll it out or even get us started with one form, it would have helped ensure success for future use. I don't have time to watch a handful of videos, so it was a long process.

Reason for choosing Jotform Sign

It was the easiest to figure out of the options I tried

Neil

Online Media, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Great solution and very competitive

My experience has been excellent, so much so that I have recommended Jotform and Jotform Sign to many other businesses, who now also use it.

PROS

Jotform Sign allows me to collect legally binding signatures on my contracts. It's very easy to set up and gives me far more signatures per month than other solutions I used previously, which were nowhere near as good or flexible. I've used Jotform for several years so when I realised that Jotform Sign was part of the solution it was a no brainer to use it.

CONS

Nothing, it's so much better than the competition, especially when you take into account what a great tool Jotform is even without Jotform Sign!

Reasons for switching to Jotform Sign

Jotform Sign gives me far greater functionality and is far more competitively priced. I get 250 signatures a month for my annual fee compared to 4 with Docusign. I was already a Jotform customer so in reality Jotform Sign has zero cost, it's part of a package that I already happily paid for.

John

Non-Profit Organization Management, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2024

Jotform Sign is great addition to Jotform

We enjoy our use of jotform as a whole and are always impressed with the features they add. Jotform Sign seemed like a major addition and they executed it well. This form for example, won't let me submit and isn't telling me why, and that would NEVER happen if it was based on jotform's platform. Capterra gets zero stars, Jotform gets ten.

PROS

The form building features of jotform have always been an integral part of much of our work, especially the conditional logic within the forms. Adding a legally compliant signature feature was a very welcome update.

CONS

They do push us to try Jotform Enterprise occasionally and it is extremely our of our budget. Our older forms with encrypted submission data is not compatible with Jotform Sign, but it is a reasonable incompatibility.

Melissa

Alternative Medicine, 1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

My experience with Jotform Sign

It’s made a huge difference to security as I know that my clients are the ones submitting their own forms. In addition I don’t have to create separate features for agreements as I can combine the terms and conditions with the consultation forms. It’s excellent.

PROS

It really helps me to know that clients understand and agree to terms and conditions and acts as a legally binding agreement.

CONS

Nothing bad to note, it’s great. I genuinely have nothing negative to say.

Reason for choosing Jotform Sign

Because I find it easy to use, there is excellent support and also the opportunity to complete courses with Jotform academy. Even for someone who isn’t the best with technology Jotform is simple and easy to use.

Vendor Response

Hi Melissa, Thanks for sharing your experience with Jotform Sign. We're thrilled to hear that it has helped streamline your processes and provide added security. It's fantastic to know that you find it easy to use and appreciate the support and resources offered by Jotform Academy. If you have any questions, let us know from the Contact Us page at https://www.jotform.com/contact/. We're here to continue providing you with excellent service and support whenever you need it.

Replied May 2024

Adriana

Arts and Crafts, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Simple to use with professional look

I have used this platform for many years in different ways and I really love the new features and how easy it is to complete contracts while the presentation to customer is very professional.

PROS

The simplicity in building custom fields and user friendliness. It really is very convenient and saves a lot of time.

CONS

promotional popups when I am trying to just get something done.

Malik

Security and Investigations, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2024

Great Way of Support

I have spent a good amount of time together with my team to set-up the forms. We have saved a lot in cost and time by using this service and it's quite hassle free once it has been properly set-up. Sometimes it becomes challenging to deal with little boxes while moving them to fit in a suitable place. Overall a great service, Electronic and digital signature features are making it marvellous.

PROS

Jotform Sign has an incredible importance in my eyes. This feature automates our workflow and forms can be signed anywhere and at anytime which makes the process much quicker than usual.

CONS

Limited number of allotments per subscription.

Reason for choosing Jotform Sign

I found jotform much better while using as trial.

Reasons for switching to Jotform Sign

I found jotform much better while using as trial.

Jan

Insurance, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2024

Terrific, customizable tool!

One of my favorite tools! As I said before, the addition of Jotform Sign to the Jotform platform has expanded our use of it. And the price is so reasonable!

PROS

I am SO glad someone told me about Jotform! Our clients and agents are spread around the country, and most of what we accomplish happens virtually. I've been using Jotform for a number of different forms, and when they added Jotform sign, I was able to expand our use of it because we can track the signature received, making contracts complete.

CONS

It can be difficult to find answers to specific questions. I'd appreciate a live rep availability through a chat box.

Mary

Insurance, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2024

A view point in Jotforms

I would say its is like 3, it could be better. Just need to convert between the other options.

PROS

I think this is easier to get multiple signatures when needed.

CONS

I doesn't really explain how to use it or conversation between other forms is hard.

Derrick

Construction, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Professionalism in a document

Easy, helpful, organized, and practical.

PROS

The forms look professional and the recipient can easily read them. Also, submitting pictures and writing on them descriptions is a great tool. Also, the phone app is great.

CONS

The limitation of signatures for the basic package

Reasons for switching to Jotform Sign

We just used it for the forms, but it was expensive and we don't have the budget for app tools. So we came back to jotform

aria

Media Production, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

one of the best tools

PROS

the ease of use, simplicity and thats everything you'd need in today's tech market.

CONS

can't think of any! everything so far as been exactly what I needed for the business.

Sandra

Financial Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2024

Great product

It’s okay for what I need at the moment nothing to rav about

PROS

I use this for my tax office daily. And it’s great e form intake .

CONS

Now being able to make domain name customization.

Jonathan

Hospital & Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed April 2024

Easy to Use

PROS

Simplicity in deploying on any platform and integration within my website.

CONS

Could use more robust customization in the design of a form.

Gareth

Hospital & Health Care, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Great product at a great price

I've had a great overall experience so far using Jotform. Any support tickets I've placed have been resolved quickly.

PROS

The customisability and ease of use is great with Jotform. It is very easy to configure conditional routing and approval systems.

CONS

Don't really have anything that I don't like about JotForm

Vendor Response

Hi Gareth, We're thrilled to hear that you're enjoying the customizability and ease of use of our platform. Your positive feedback means a lot to us. If you ever have any suggestions or questions, feel free to reach out via our Contact Us page at https://www.jotform.com/contact/. We're here to help.

Replied May 2024

Christie

Cosmetics, 1 employee

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Easy and straightforward

PROS

I love the kiosk mode it make it easy for my clients to read and sign consent forms at consultation

CONS

I dont have any complaints i think sometimes the signature doesnt completly go through and i habe to habe client redo signature.

Showing 1 - 25 of 77 Reviews