About 2Checkout


2Checkout is a digital commerce solution that has both Payment Service Provider (PSP) and Merchant of Record (MoR)/reseller capabilities.

The PSP products enable online merchants to accept global payments through various methods. API connectors provide integration with other shopping carts. Digital commerce features include order management and customization of checkout flows. Subscription features help with the management of various recurring billing models.

MoR/reseller services assist with reconciliation, refunds, chargebacks, tax/VAT handling, invoicing and customer support.

The reporting and analytics features help users to view different aspects of their business.

Support is available via phone and email.



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Supported Operating System(s):

Web browser (OS agnostic)

33 Reviews of 2Checkout

Average User Ratings

Overall

3.97 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(17)

4 stars

(9)

3 stars

(1)

2 stars

(1)

1 stars

(5)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 33 reviews

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November 2017

Ahmed from Smart PC Utilities, Ltd.

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Powerful and customizable e-commerce platform that help you succeed

Pros

With a powerful set of tools, Avangate really helps ISV and Micro-ISV to sell products and reach more markets. By utilizing a large network of affiliates, extensive detailed reports, promotions, A/B testing and lead management tools and customizable carts and email templates you can sell more and understand your business and users. Avangate offers extensive set of API which enables you to automate every aspect of the purchasing process. Support team of Avangate is knowledgeable and offers fast and reliable assistance.

Cons

Complicated and not-mobile friendly control panel that make the products setup and utilizing other tools difficult.

Difficult to customize shopping carts with the lack of documentation to help build custom store using API

Response from Avangate of Avangate

Replied November 2017

Dear Ahmed, thank you so much for your feedback. I have some good news: we are revamping our Control Panel and the beta version will be released very soon in December - stay tuned. As for the comment on the shopping cart, I will ask the technical support team to get in touch and discuss your needs to be able to make some concrete suggestions. Goes without saying that you can reach out to supportplus @ avangate.com anytime with any setup or technical questions.

December 2018

Teya from National Academy of Art Sofia

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

1 of 5

Functionality

4 of 5

December 2018

You gotta fight if you want to work with them

I'd say my experience is more bitter than sweet. If it wasn't for the savings I am making, I would never choose them over Paypal, who care far better about their customers.

Pros

In some contries across the ocean 2checkout is the more budget friendly alternative.
I like their inlice checkout function which basically allows the customer to see a simple popup with " Enter your card details", instead of going through long and complicated sign in process. Oh, and there is of course the fuction to pay with Paypal, which some customers prrfer.
I feel that this really gives sales a huge boost.

Cons

It takes months to be approved and become a partner of 2checkout. In some contries you get a bank loan more easily! The worst part it that if you are not approved, you will not know why. They will never tell you!They rejected my website twice without informing me the reasons behind their decision. When I reached out SEVERAL TIMES to ask what the problem was, their support was kind enough to reply after a whole week. The issue in my case was A SINGLE WORD that they didn't like in the header of my website, so they rejected the application without even trying to check if I would be willing to change this single word.

I have to say also that the support is not empathetic at all. As their partner you will be giving them money - % from your sales. Insted of treating you kind and nice for this, they make you feel like you're begging them to work together. There is this tone of arrogance in the emails of the support that I didn't like at all.

November 2017

Dmitry from BearDev

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2017

Good support, outdated UI

Pros

Platform support is really good and they really take care about each request. They have huge number of options but sometimes it is hard to tune them in the right way as they are quite messy.

Cons

We are using platform for more than 2 years now and missing the critical feature to allow us passing discount information from our site to the platform without entering it in Avangate cPanel.

We also were trying to set up subscriptions for our products but lost in options. 20-30 connected with each other features made it impossible to set up without a good knowledge of how do they work. Platform developers made it over complicated.

Commission rate is 5-8% that is quite high. Administration UI is old - coded in early 2000 and requires a good product manager to be sorted out and redeveloped.

August 2016

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2016

Avangate

Been using Avangate as our primary payment processor for 6+ years with literally no problems. It just works and does what it should do. Customer support is acceptable, email response is usually within 24 hours (my experience with their support is limited as I only need to contact it 1 or 2 times a year at most).

Pros

Easy to set up and integrate, intuitive, everything's well documented.

Cons

Sometimes customers complain that the Backup CD they ordered is not delivered or significantly delayed. I'm not sure if it's Avangate fault, though.

November 2017

Ann from Researchware, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

Avangate is the third global e-commerce platform we've tried, and by far the best.

Pros

Technical support is quick (often immediate via online chat), courteous, professional, and knowledgeable.

After initial set-up and some familiarity with the control panel, Avangate is easy for our customers to purchase through and for our team to administer.

Cons

Avangate's Affiliate Program feature is geared towards software companies with broad-interest software promoted on "affiliate" websites that are usually promoting a wide range of software with "coupon" or "discount" pricing. Our software is very niche market (educational / scientific software) and we would prefer an affiliate program that can be easily tailored to screen and accept specific affiliate sites, e.g. software resellers that offer other software in our niche market, sites that review software and other resources in our niche market, and affiliates who are also providing technical support and training for our software through their own business.

August 2016

Anonymous

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Most reliable gateway processor

We use Avangate as payment processor for almost 3 years. I worked with too many providers before but never had a good experience as what I have with Avangate. Support agent was really helpfull when we contact them several times in a day to help us to develop our custom module for Avangate. process of accepting money is very good and professional while most of gateways only accept payments and when a chargeback happen just put a penalty (mostly Money!) on your account.

November 2017

Mark from Flame Tree Marketing

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Great Billing Recurring Billing Solution

We were able to increase our revenue over time, up to 30%+, which was great, and continues to be.

Pros

Ease of use of desktop and mobile. Will process the grand majority of transactions and have never really given us any issues to this day.

September 2018

Iliana from Dimas & Roz Jewelry

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Great tool for recurring billing

Helps launch and keep our business growing steadily.

Pros

We are able to bill our clients in time to be able to meet payroll. Their recurring billing solution is very advanced and makes any subscription service easy to implement.

Cons

Since they integrated with Avangate, i think they are a great provider.

November 2017

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

My preferred e-commerce platform provider!

Great ROI and configuration capabilities.

Pros

Avangate provides incredibly finite control over products, pricing and promotions. The platform is highly configurable.

Cons

With power comes complexity. The left sidebar menu interface is a little overloaded and could use a simpler re-implementation.

November 2017

Lyubomir from GW SOLUTIONS LTD

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

November 2017

the Avangate system is a very flexible one.

Pros

The automatic calculation of all taxes like VAT in different countries around the world is very impressive.

Cons

Responds to customer support tickets are very slow. Once the ticket is submitted it takes at least few days to review by Avangate team.

November 2017

Fernando from Mylex Group SL

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

Good overall functionality and great customer support

Pros

Fast and professional service support and availability of numerous paying options, particularly in Brazil, where we currently operate

Cons

Lack of more detailed information on failed payment processing. When this happens the info from the dashboard is limited so we have to submit a request for more info.

Response from Avangate of Avangate

Replied November 2017

Hi Fernando, Thanks so much for your review and feedback, we really appreciate it. I have passed on your note regarding notifications for failed payment processing to the product team. It's always useful to learn about clients needs and specific use cases, it helps us constantly improve the platform & our services.

July 2018

Thea from ICEJ

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Ease of use and implementation for a payment gateway

Pros

I used 2Checkout to function together with Shopify. The speed of integrating the 2 is fast and seamless. I didn't have to worry about the security, or if I did the right thing. It also has a sleek design that the people paying over the gateway feels that the payment gateway is trustworthy, and they can put their credit card information in without fear.

Cons

The payment scheme is quite strange. I didn't like that you need to bulk the amount before you can withdraw. I also think that the cut that they make is quite large for international organizations.

February 2018

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

February 2018

Decent product, does what we needed.

Pros

It’s easy to set up, and allows us to enable subscription based offerings on our social networks with a robust platform that the current script didn’t support.

Cons

The support is a bit slower than some others I’ve tried, but overall, still not tealky a con as much as something to be aware of.

June 2016

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

4 of 5

Customer support

4 of 5

June 2016

Avangate Review

I have been using Avangate as the primary payment processing company for my online software sales for the past 4 years and have to say that I'm very pleased with them. Their service is competivitley priced and they are very responsive to any queries I ( or my customers ) may have with them. They are also prompt and reliable payers and have always settled my invoices with them on time.

Pros

Good pricing.
Good range of payment options.
Great customer service ( both for myself as a customer and my customers who purchase through them )
Deal with tax complexities such as VAT allowing me to focus on developing and selling my software.

Cons

Not many.

Their website / application is looking a little bit old. It's functional but a little bit dated.

August 2016

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Very stable and reliable e-commerce

We use Avangate for many years, recommend it to other people, etc. No problems with it, very professional and comfortable for use. Good support, stable payments.

November 2017

Dani from Xvirus

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Avangate is great for small companies thanks to its friendly costumer support

Pros

-Friendly and fast costumer support,
-No upfront fees,
-Automatic key delivery,
-Multi language,
-All the features you need to start selling online.

Cons

-Confusing dashboard until you get used to it.
-Minimum payout, it isn't much but it's still there.

March 2018

Shiva from Ford

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

User friendly Product

Pros

User interface is very friendly and offer different features which makes it unique and best from the rest of the softwares. It is easy to configure and fairly cheap.

Cons

Dashboard takes little time to master it. Also there should be multiple withdrawals way. Customer support could be fast.

February 2018

Alice from Finance

Review Source: GetApp


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

February 2018

looks like scam to me

Cons

They basically say that they can close any account whenever they want, for no reason whatsoever:

"Thank you for your response. We can certainly understand your disappointment at the closure of your account. Please know there are many factors taken into consideration when an account is closed. Anyone of these factors may, in and of itself and at our sole discretion, warrant the closure of an account. We sincerely apologize for any disruption this may cause you or your business."

November 2017

Andreas from AveApps

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

No-nosense e-commerce supplier

Pros

- it works well
- easy invoicing
- it's fairly cheap
- it's based in Holland, so perfect to avoid VATMOSS issues
- great support

Cons

The software stack can be a bit overwhelming at first; the UI could use a brush up here and there, but overall no major negative points.

November 2017

Philipp from P.Stiefel Softwareentwicklung

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

Lots of features and excellent customer support

Pros

There are a lot of features included and after some time getting used to them I was able to configure everything the way I required it to be.
The customer support is very responsive and helpful and it's excellence warrants the fairly high price.

Cons

Avangate merged with the horrible company 2Checkout (worst I've experienced in this sector!) earlier this year and plans to operate under the name of 2Checkout in the future. I'm very worried that things will go south in the aftermath of this merger and that the poor reputation of 2Checkout will damage my sales. If I had known this in advance I would not have become a customer of Avangate. - But due to Avangate's good performance in the past, I'll give them credit and hope for the best.