About 2Checkout

2Checkout is a digital commerce solution that has both Payment Service Provider (PSP) and Merchant of Record (MoR)/reseller capabilities.

The PSP products enable online merchants to accept global payments through various methods. API connectors provide integration with other shopping carts. Digital commerce features include order management and customization of checkout flows. Subscription features help with the management of various recurring billing models.

MoR/reseller services assist with reconciliation, refunds, chargebacks, tax/VAT handling, invoicing and customer support.

The reporting and analytics features help users to view different aspects of their business.

Support is available via phone and email.


Supported Operating System(s):

Web browser (OS agnostic)

45 Reviews of 2Checkout

Average User Ratings

Overall

4.24 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(25)

25

4 stars

(13)

13

3 stars

(3)

3

2 stars

(1)

1

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 45 results

December 2018

Teya from National Academy of Art Sofia

Verified Reviewer

Company Size: 51-200 employees

Industry: Arts and Crafts

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

1.0

Functionality

4.0

December 2018

You gotta fight if you want to work with them

I'd say my experience is more bitter than sweet. If it wasn't for the savings I am making, I would never choose them over Paypal, who care far better about their customers.

Pros

In some contries across the ocean 2checkout is the more budget friendly alternative. I like their inlice checkout function which basically allows the customer to see a simple popup with " Enter your card details", instead of going through long and complicated sign in process. Oh, and there is of course the fuction to pay with Paypal, which some customers prrfer. I feel that this really gives sales a huge boost.

Cons

It takes months to be approved and become a partner of 2checkout. In some contries you get a bank loan more easily! The worst part it that if you are not approved, you will not know why. They will never tell you!They rejected my website twice without informing me the reasons behind their decision. When I reached out SEVERAL TIMES to ask what the problem was, their support was kind enough to reply after a whole week. The issue in my case was A SINGLE WORD that they didn't like in the header of my website, so they rejected the application without even trying to check if I would be willing to change this single word. I have to say also that the support is not empathetic at all. As their partner you will be giving them money - % from your sales. Insted of treating you kind and nice for this, they make you feel like you're begging them to work together. There is this tone of arrogance in the emails of the support that I didn't like at all.

November 2017

Ahmed from Smart PC Utilities, Ltd.

Verified Reviewer

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2017

Powerful and customizable e-commerce platform that help you succeed

Pros

With a powerful set of tools, Avangate really helps ISV and Micro-ISV to sell products and reach more markets. By utilizing a large network of affiliates, extensive detailed reports, promotions, A/B testing and lead management tools and customizable carts and email templates you can sell more and understand your business and users. Avangate offers extensive set of API which enables you to automate every aspect of the purchasing process. Support team of Avangate is knowledgeable and offers fast and reliable assistance.

Cons

Complicated and not-mobile friendly control panel that make the products setup and utilizing other tools difficult. Difficult to customize shopping carts with the lack of documentation to help build custom store using API

Response from Avangate

Replied November 2017

Dear Ahmed, thank you so much for your feedback. I have some good news: we are revamping our Control Panel and the beta version will be released very soon in December - stay tuned. As for the comment on the shopping cart, I will ask the technical support team to get in touch and discuss your needs to be able to make some concrete suggestions. Goes without saying that you can reach out to supportplus @ avangate.com anytime with any setup or technical questions.

September 2020

Martín from Multilanguage for Weebly

Verified Reviewer

Company Size: 1 employee

Industry: Internet

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

September 2020

The most painful authorization process. There is TOO MUCH support that gives you NO SUPPORT at all

Painful authorization process.

Pros

Once you have been authorized to use it, you have many options to configure and the checkout pages are quite nice.

Cons

The most painful authorization process with the most ridiculous rules, when you write to support there can be three or four different people answering in the same thread, and it seems you never get an answer. I had to threaten to abandon the thing entirely so that they would finally help me step over some ridiculous obstacle of their own making. Its almost as if they dont really want you to use their service. They put stupid limitations like you have to give them ONE url from which the purchases will come. So what if I have two subdomains? Then to set it up you have to really put yourself into the documentation and figure things out by yourself, like using the signing service for checkout arguments. It's really vital to their company yet it is quite cryptic to understand. Also, I finally couldnt use it because it didnt allow me to withdraw to a US or EU bank account, rather it forced me to withdraw to my own country's bank account, which is a no go in the moment.

Reasons for Choosing 2Checkout

For financial limitations associated with my country.

Response from 2Checkout.com

Replied September 2020

Hello! Thanks for your honest feedback. We appreciate you taking the time to review our platform and services, and we apologize for any inconvenience you may have experienced. We are taking the satisfaction of our customers very seriously and we are sorry if we did not live up to your expectations. For further information, please feel free to reach out directly at service@2checkout.com. Looking forward to hearing from you!

November 2017

Dmitry from BearDev

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

November 2017

Good support, outdated UI

Pros

Platform support is really good and they really take care about each request. They have huge number of options but sometimes it is hard to tune them in the right way as they are quite messy.

Cons

We are using platform for more than 2 years now and missing the critical feature to allow us passing discount information from our site to the platform without entering it in Avangate cPanel. We also were trying to set up subscriptions for our products but lost in options. 20-30 connected with each other features made it impossible to set up without a good knowledge of how do they work. Platform developers made it over complicated. Commission rate is 5-8% that is quite high. Administration UI is old - coded in early 2000 and requires a good product manager to be sorted out and redeveloped.

August 2016

Dmitry

Verified Reviewer

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

August 2016

Avangate

Been using Avangate as our primary payment processor for 6+ years with literally no problems. It just works and does what it should do. Customer support is acceptable, email response is usually within 24 hours (my experience with their support is limited as I only need to contact it 1 or 2 times a year at most).

Pros

Easy to set up and integrate, intuitive, everything's well documented.

Cons

Sometimes customers complain that the Backup CD they ordered is not delivered or significantly delayed. I'm not sure if it's Avangate fault, though.