--- title: "BigCommerce Software Reviews, Demo & Pricing - 2026" description: "Review of BigCommerce Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/ecommerce/bigcommerce-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [eCommerce Software](https://www.softwareadvice.com/category/4340-ecommerce/) / BigCommerce Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/reviews/)[Alternatives](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/alternatives/) # BigCommerce Review From $39-$399/month Free trial 4 plans Wondering if BigCommerce is right for your organization? Our eCommerce Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview BigCommerce 4.4 [(340)](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/reviews/) FrontRunner 2026 Pricing Starting at $39.00 flat rate per month ### About BigCommerce BigCommerce is a cloud-based online design platform that provides solutions to e-commerce entrepreneurs with website customization, shipment management, transactions as well as listing products on Amazon, eBay and Facebook. The software helps generate greater sales opportunities and increases customer conversion rate by creating engaging formats and interesting interfaces. BigCommerce provides conversion tools that help merchants grow at double the speed of an offline business. These tools help direct more traffic, convert a greater number of visitors and help sell a variety of products through multiple channels. Built-in SEO conversion tools, real-time carrier quote support, UPS label printing and digital wallets give merchants a chance to enhance their revenue and carry out operations in a systematic manner. The app attracts qualified shoppers by seamlessly putting up advertisements on Google, saving time and improving accuracy. The inventory listing is entirely automated which eliminates any need for manual updating of the list or adding new products. Other functions include building integrations, automation of taxes, email marketing through platforms like – HubSpot, I... nfusionsoft and MailChimp, centralizing orders and increasing checkouts through platforms like PayPal One Touch. Wondering if BigCommerce is right for your organization? Our eCommerce Software selection experts can help you in 15 minutes or less. ## BigCommerce User Interface ## Popular BigCommerce Alternatives Main Product BigCommerce 4.4 [(340)](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/reviews/) Ratings Breakdown - 4.20Ease of use - 4.09Value for money - 4.18Customer support - 4.20Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Shopify](https://www.softwareadvice.com/retail/shopify-profile/) 4.5 [(6708)](https://www.softwareadvice.com/retail/shopify-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.29Value for money - 4.35Customer support - 4.43Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Wix](https://www.softwareadvice.com/crm/wix-profile/) 4.4 [(10764)](https://www.softwareadvice.com/crm/wix-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.31Value for money - 4.22Customer support - 4.27Functionality Pricing Starting at $17.00 per month Get Price Alternative Product [WooCommerce](https://www.softwareadvice.com/inventory-management/woocommerce-profile/) 4.5 [(1048)](https://www.softwareadvice.com/inventory-management/woocommerce-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.61Value for money - 3.98Customer support - 4.45Functionality Pricing Available upon request Get Price Alternative Product [Squarespace](https://www.softwareadvice.com/publishing-and-subscriptions/squarespace-profile/) 4.6 [(3417)](https://www.softwareadvice.com/publishing-and-subscriptions/squarespace-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.31Value for money - 4.37Customer support - 4.31Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [PrestaShop](https://www.softwareadvice.com/ecommerce/prestashop-profile/) 4.3 [(332)](https://www.softwareadvice.com/ecommerce/prestashop-profile/reviews/) Ratings Breakdown - 4.18Ease of use - 4.43Value for money - 3.89Customer support - 4.24Functionality Pricing Available upon request Get Price ## BigCommerce Pros and Cons We analyzed 340 verified reviews for BigCommerce to find out what actual users really think. Select to learn more Comprehensive Ecommerce Solution BigCommerce provides a robust ecommerce platform suitable for businesses of all sizes. Reviewers mention its ease of use, built-in features, and flexibility for both beginners and experienced users, making it a reliable choice for selling online. Easy Online Store Setup Setting up and managing an online store is straightforward with BigCommerce. Users appreciate the variety of templates, user-friendly tools, and customization options, allowing even those without technical experience to launch and run stores efficiently. Responsive And Helpful Support Team BigCommerce offers responsive customer support that helps users resolve issues quickly. Many reviewers highlight the team's availability, helpfulness, and willingness to guide users through challenges, making it easier to manage stores and troubleshoot problems. Cost Concerns And Pricing Structure Many users find BigCommerce's pricing to be high, especially as sales increase or when using add-ons. The monthly fees, app costs, and lack of transparency are common concerns, with some feeling the value does not match the expense. ## BigCommerce Pricing and Plans Starting price: $39.00 per month Free Trial Free Version Standard $39.00 flat rate, per month Plan includes: - 24/7 Support - Bigcommerce Mobile App - Free Sitewide Https Dedicated SSL - Integrations With Leading Payment Gateways - Unlimited Staff Accounts - Up to $50k Annual Online Sales - Unlimited bandwidth - "Unlimited Products - Unlimited File Storage - Online POS Read More Plus $105.00 flat rate, per month Plan includes: - Abandoned Cart Saver - Customer Groups and Segmentation - Persistent Cart - Stored Credit Cards - Up to $180k Annual Sales - 5 Inventory Locations Pro $399.00 flat rate, per month Plan includes: - Custom SSL - Faceted Search - Sell up to $400k Annually - Up to 8 Inventory Locations - Product Filters Enterprise Pricing available upon request Plan includes: - API Support - Custom Facet - Price Lists - Strategic Account Management Available - Unlimited API Calls - Priority Support Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## BigCommerce Features - Popular features found in eCommerce CRM Data Security Inventory Management Mobile Access Multi-Channel Marketing Multi-Store Promotions Management Returns Management SEO Management Shipping Management - More features of BigCommerce Abandoned Cart Saver Activity Dashboard API Bulk Ordering Catalog Management Channel Management CMS Integration Content Management Credit Card Processing Customer Accounts Customer Management Customer Segmentation Customer Touchpoints Data Import/Export Data Synchronization De-Coupled Front & Back Ends Design Management Discount Management Document Management eCommerce Management Electronic Payments Email Marketing For B2B For Small Businesses Inventory Control Inventory Optimization Inventory Tracking Kitting Loyalty Program Marketplace Integration Mobile Commerce Multi-Channel Management Multi-Currency Multi-Language Newsletter Management Online Store Builder Order Management Order Processing Payment Options Pre-built Templates Preview Functionality Product Catalog Product Configurator Ratings/Reviews Real Time Editing Refund Management Reordering Reporting/Analytics Reporting & Statistics Reviews Management Search/Filter Shipping Labels Shopping Cart SSL Security Tax Management Template Management Templates Third-Party Integrations Website Management Website Publishing Options ## BigCommerce Integrations Google Ads Integration rated 4.9 from 15 reviews authorize.net Integration rated 4.1 from 12 reviews Instagram Integration rated 4.0 from 11 reviews PayPal Commerce Platform Integration rated undefined from -1 review Yotpo Integration rated undefined from -1 review Zoho CRM Integration rated undefined from -1 review See all 21 integrations ## BigCommerce User Reviews ## BigCommerce customer ratings - Overall rating: 4.4/5 - Total reviews: 340 ### Rating distribution - 5 stars: 173 reviews (51%) - 4 stars: 130 reviews (38%) - 3 stars: 29 reviews (9%) - 2 stars: 4 reviews (1%) - 1 star: 4 reviews (1%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.1/5 - Customer support: 4.2/5 - Functionality: 4.2/5 --- ### great way to do business - Overall rating: 5/5 - Reviewer: VIPUL C. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall great experience and happy to use big commerce on daily basis for ecommerce business. Thanks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything so far as it's easy and fast to many critical process. #### Cons Reporting needs changes as return reports have full refund but not able to run for partial refunds. --- ### TYLER'S x BigCommerce - Overall rating: 5/5 - Reviewer: Justin D. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. BigCommerce has been absolutely phenomenal. We're glad to be based in Austin, Texas alongside some of the BigCommerce team. Their support staff has been instrumental in our ability to adjust when a problem arises, and find a long term solution to ensure our ongoing success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros BigCommerce has developed a simplistic software that's allowing small and mid size companies to maneuver at scale. We've been able to learn and adapt new strategies as their team continues to open new capabilities to developers and as they push development in their app market. Fast and reliable apps will be key to building and maintaining the next evolution of ecommerce businesses and having that infrastructure in place will be pivotal in the years to come. #### Cons When we teamed up with BigCommerce, they were a newer competitor in the market. Some similar companies were able to offer functionalities that were limiting to our initial growth through ecommerce. Being a brick and mortar based business since 1978, we had a multitude of functionalities needed to keep up with our physical locations. Although they couldn't offer these features out of the gate, they were quick to get them implemented and worked closely with us to resolve our issues. #### Reasons for switching to BigCommerce The functionalities that BigCommerce was developing allowed us to run a more lean and smooth operation while still ensuring we offered the best customer experience possible. As a SMB, maintaining our operational standards at scale is priority. We don't want to leave our loyal customers behind as we continue to grow. BigCommerce was a decisive choice to ensure we maintain that standard. --- ### Bigcommerce review - Overall rating: 4/5 - Reviewer: Faizan I. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it's very good and can compete other platforms #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros - It's not open source and does not allow any type of changes at admin side. - Easy to use. - It is secure. #### Cons - The documentation for building an bigcommerce app is not good and does not have clear content. - it's coslty. - customer support is not good. --- ### I prefer BigCommerce for its simplicity and ease of use - Overall rating: 4/5 - Reviewer: Stephanie J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered BigCommerce has been the answer to all of the problems that have plagued my online store. Adding and managing products has never been simpler than it is on this site. With just a few clicks, I can make simple, customizable, and downloadable products. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros In every way, BigCommerce is the ideal platform for my company. This platform's dashboard is fantastic, and I appreciate how simple it makes managing and uploading stock. The quickness and dexterity that has been put into protecting and expanding my product sales has met with my complete satisfaction. To run my online store without any restrictions and in a professional manner is a dream come true. #### Cons Although there are times when certain features do not function properly, such as when I am unable to access the applications within the back end or when newly updated features are not compatible with my configuration since I am still using an earlier version of BigCommerce, I have been using the platform for years. #### Reasons for switching to BigCommerce They provided a foundation that backed us up with responsive support staff, consistent uptime, and room to expand. Big Commerce is bundled with a ton of extras that other platforms charge extra for. --- ### Easy to Use - Overall rating: 5/5 - Reviewer: Alice "Bess" M. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. BigCommerce has helped us transition seamlessly from being a brick and mortar to online only sales. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very simple setup and easy to maintain my website effectively. Customer service has been very helpful every time I have had a question or concern. #### Cons Linking to Facebook shop has not been successful yet, however I have not particularly focused on that as we would direct it to the website anyway. #### Reasons for switching to BigCommerce Looking for something that was simpler to edit --- ### Misleading Pricing, Deteriorating Customer Service - Overall rating: 3/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Furniture - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered When I first started using the platform, I found the customer service phenomenal. Lately, the level of service has deteriorated sharply. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I like that I don't have to worry about maintaining my own website servers as I did when I was running my own platform. #### Cons Lack of transparency on the pricing. Recently I was over billed several months in a row. When I wrote to them to raise the issue, they took three weeks to respond. Then they told me that their system raises prices when my sales revenue goes up, but will not lower them again when sales revenue falls. So it's my responsibility to watch my billing like a hawk and inform them when I fall to a lower pricing tier. Otherwise, they'll continue billing me on a the more expensive tier even though their own billing page indicates I should be paying far less. #### Reasons for choosing BigCommerce I was told BigCommerce was better at handling large catalogs. --- ### BigCommerce Honest Review - Overall rating: 2/5 - Reviewer: Justin L. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered I didn't like BigCommerce. It was not user intuitive and the customer service was terrible. If you want to cancel the subscription, it is a multi step process and hard to accomplish. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I liked that it was pretty easy to set up and use a free template. It looked clean and basic. #### Cons I had trouble converting customers and having to pay high amount for good template. It looks good until you dive under the hood and then it is not what is expected. The fees are also very high compared to Wordpress or other alternatives. #### Reasons for choosing BigCommerce It looked enticing and seemed to be better than the competition. However, upon building a website, I found that the other alternatives were WAY better. #### Reasons for switching to BigCommerce I thought it would be better because of lower fees but ultimately I found out that it was not a good option to switch to BigCommerce. --- ### Good service, fair price - Overall rating: 4/5 - Reviewer: Genau L. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros the possibility to integrate other platforms with ease. #### Cons We couldn't find a react templete based our needs. #### Reasons for switching to BigCommerce the integrations and features where easy to use. --- ### Bigcommerce Review - Overall rating: 4/5 - Reviewer: Samin S. - Verified reviewer: Yes - Industry: Computer Games - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Bigcommerce is undoubtedly excellent. It would have been better if they considered to lower the price of this mesmerising software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I loved the fact that I could easily build my site the way I want without coding a single line. It's easy for beginners to start designing your first e-commerce site even if you don't know how to build sites #### Cons I worst thing about this is I think it's overpriced. For the price it doesn't have that much features. The overall value doesn't match with the pricing #### Reasons for choosing BigCommerce I choose Bigcommerce to try it out and I was hoping for more because the pricing seemed expensive. But still it's a pretty good software to work with but I don't think most people starting out can afford this. --- ### Reliable platform that offers a good way to get your online store built. - Overall rating: 4/5 - Reviewer: Tom S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Very reliable, and offers a simple interface. I like how you can easily track orders and customers, and coupons are easy to set up. Links nicely with third parties (such as delivery partners, payment providers etc). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to get started with - it straightforward to set up the eCommerce platform, and it integrates well with Sage Pay and Google merchant centre. #### Cons Pricing - when your sales pass a certain amount, it can become quite expensive. Also, customising themes can be difficult if you don’t have web design knowledge. --- Showing 1 - 10 of 340 Reviews [See All Reviews](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/reviews/) ## BigCommerce Popular Comparisons [Shopify vs BigCommerce](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/vs/shopify/)[Wix vs BigCommerce](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/vs/wix/)[WooCommerce vs BigCommerce](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/vs/woocommerce/)[Squarespace vs BigCommerce](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/vs/squarespace/)[PrestaShop vs BigCommerce](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/vs/prestashop/)[Adobe Commerce vs BigCommerce](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/vs/magento-commerce/)[Salesforce Commerce Cloud vs BigCommerce](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/vs/salesforce-b2c/)[Odoo vs BigCommerce](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/vs/odoo/)[NetSuite vs BigCommerce](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/vs/netsuite-financials-accounting-software/)[Square Online vs BigCommerce](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/vs/square-online/) [Compare All Alternatives](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/alternatives/) ## Other Top Recommended eCommerce Software [DigitBridge](https://www.softwareadvice.com/distribution/digitbridge-profile/) **5.0** (2) Recently recommended **7** times [Extensiv Order Management](https://www.softwareadvice.com/scm/skubana-profile/) **4.7** (114) Recently recommended **5** times [Cin7 Omni](https://www.softwareadvice.com/retail/cin7-profile/) **4.3** (601) Recently recommended **4** times [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) **4.2** (2063) Recently recommended **3** times Stuck Between Options? Our experts can help you compare BigCommerce with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice