About Bigcommerce

BigCommerce is a cloud-based online design platform that provides solutions to e-commerce entrepreneurs with website customization, shipment management, transactions as well as listing products on Amazon, eBay and Facebook. The software helps generate greater sales opportunities and increases customer conversion rate by creating engaging formats and interesting interfaces.

BigCommerce provides conversion tools that help merchants grow at double the speed of an offline business. These tools help direct more traffic, convert a greater number of visitors and help sell a variety of products through multiple channels. Built-in SEO conversion tools, real-time carrier quote support, UPS label printing and digital wallets give merchants a chance to enhance their...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

157 Reviews of Bigcommerce

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(79)

79

4 stars

(60)

60

3 stars

(19)

19

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 157 results

September 2019

Nathan from McFly Outdoors

Company Size: 11-50 employees

Industry: Sporting Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2019

Among the best ecommerce solutions for growing businesses

We initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because we use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API).

Pros

Bigcommerce offers some of the most inclusive features in their entry-level product options, making them excellent for small businesses. Their level of customer support and transparency about service issues and new features in development are excellent and perhaps one of the main reasons why we've kept using Bigcommerce instead of switching to a platform that meets other essential features that we are still awaiting from Bigcommerce. The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.

Cons

Storefront development is currently very lackluster and it can be difficult to get a truly customized website without hiring a developer or investing in web development skills of your own. This is also true of their e-mail features. If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution. Also, while their entry-level features are among the most plentiful in the industry, a few features (such as Google Reviews integrations and Abandoned Cart Recovery) are reserved only for higher-tier plans, which doesn't make sense from a financial standpoint as their costs to support these features should be minimal.

Reasons for Choosing Bigcommerce

Bigcommerce ultimately offered the greatest financial value in terms of entry-level features and marketplace functionality that were available to us as a growing small business.

November 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

4.0

November 2019

Great platform to built your own website

Bigcommerce is a good platform to built websites. It offers separate plans with very different features so it allows you to find what works for you.

Pros

Bigcommerce is a great platform for small businessesor businesses in general that do not have a great budget to start developing their e-commerce. We have adoptedthis solution for a couple of our clients. The main features we have encountered so far are:Very easy to set up and to use. The dashboard is very easy to understandso people with little knowledge on the backend can work with it without difficulties.There are no limits on the products you can list on the online store so it works well for business for multiple skus.When building the online store, you have multiple templates to choose from and many options as different payment getawaysin order to personalize your online store.The standard plan is ok and comes with nice features as the giftcardoptions

Cons

The main con is that the plan prices are slightly higher than similar tools. There are some features that might worth the cost but when considering options check if they might be useful for your business, otherwise a cheaper alternative might be a better option Templates are ok, but just a few ones are for free.

February 2020

Joe from Monroe Systems for Business

Company Size: 11-50 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

February 2020

Good platform depending on your business needs.

We use Bigcommerce to run our E-commerce business. Overall, we are satisfied with the platform and it gets the job done.

Pros

The layout is fairly easy to navigate and the support team is helpful when we have issues. We went with Bigcommerce because we were having issues with Shopify with the timing and capturing of payments.

Cons

Bigcommerce is very limited in design options when compared to platforms such as Shopify, Wordpress and Magento. I would recommend going with one of them depending on your business needs.

November 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

5.0

November 2019

Almost everything you need right out of box to run ecommerce

Overall, it is nice platform that offers all the essentials (even on lowest plan). However, due to sales limitations on each tier, it may not be the best choice for fast growing businesses or those who already have many orders coming in. In the end, we chose to go opensource instead. However, I still see value and time savings with bigcommerce and it is my top 2 choice among non-opensource ecommerce options.

Pros

I like the amount of features that come right out of the box, even on the lowest plan. For example, the amount of option combinations possible for variation listings allows much more than shopify. This is good for products with many configurations or built products that come with many parts. The SEO features in bigcommerce also seem pretty good and you are not stuck with certain meta words that cannot be removed like the seo in shopify. There is a decent developer community as well just in case more functions are needed. However, the majority of what you need comes stock which adds alot of value. The available templates (both stock and ones on the marketplace) are very trendy, professional, and modern looking. Bigcommerce is a good choice for those with little to no coding experience. There may be a slight learning curve, but definitely still beginner friendly in my opinion.

Cons

The developer community may not be as robust as shopify, but this isnt too big of an issue since there are so many tools that are already readily available. I do not like how each plan only comes with a certain amount of allowed sales before it automatically bumps you up to the next plan. I also do not like much the stock templates look alike and how the abandon cart feature is not currently available on the lowest plan.

Reasons for Choosing Bigcommerce

Default options and features available out of box

November 2018

Chad from MOZAY

Company Size: 11-50 employees

Industry: Internet

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

Functionality

1.0

November 2018

Easy to make basic sites, difficult to do more

It does the basics well, but there are plenty of e-commerce platforms out there that outperform BigCommerce. In my experience Shopify is better than BigCommerce is every way. I even prefer WordPress with WooCommerce to this.

Pros

BigCommerce does make it easy to list and sell products online. The product manager is pretty comprehensive, and most of the pages are made for you - including the home page. It includes several SEO features out of the box, which encourages users to make higher quality listings that will sell easier. There are many custom themes for Bigcommerce, and most of them look great. The interface has gotten a much needed facelift in the past few years.

Cons

If you're trying to do more than the basics, Bigcommerce (BC) is difficult to work with. App extensions are present, but nowhere close to the breadth and depth of functionality available to WordPress. They do have a theme editor, but it requires tricky setup and command-line actions to update. Compared to Shopify's theme editor which is all in-browser, the BC theme editor is lacking. Documentation is available, but I found myself scrounging around on forums for many basic features not listed in the docs. The in-browser theme editor is buggy and unreliable. For editing static pages, BC's WYSIWYG editor is meager and unnecessarily strict. The linter strips out perfectly valid code (like blank divs), and there's no way to include CSS on a page meaning that any @media queries or breakpoints have to clutter up the main CSS file. There are very limited options editing your home page, and almost no options to edit your shop pages. And maybe it's just the theme we started using, but the pages load VERY slowly. It takes several seconds to asynchronously load the page content, so javascript running on a product page may not run for 3-4 seconds after the user lands! Not ideal The email editor is painful. We found ourselves designing in mailchimp and copy/pasting into BC when done. There's no way to send a test email either, do you have to complete an order each time you want to see that updated order email. I mentioned the interface is better, but it's still quite buggy.